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HomeMy WebLinkAboutVelocityEHS - Customer Order Form - Subscriptions & Services DocuSign Envelope ID:79EE13FC-C10E-4107-9336-87ACFBF21AE4 CUSTOMER ORDER FORM 222 Merchandise Mart Plaza,Suite 1750 Contract Number: Q-214564 Chicago, IL 60654 Issued Date: Mar 19 2024 Ph:312.881.2000 Issued By: Douglas Brown Fax:866.320.1021 Offer Valid Through: Apr 30 2024 Tax ID#:04-3626476 Customer Information Customer: City of Yakima Attn: Deyion Lizotte D-U-N-S®Number: 078212651 Address: 129 N 2ND St,Yakima,WA 98901-2637 United States Terms & Conditions Related Contract: Payment Terms: Net 30 Contract Start Date: Jun 12 2024 Billing Frequency: Annual Contract End Date: Jun 11 2027 Annual Price Adjustment: 3.00% Initial Term: 36 Months Subscriptions&Services Jun 12 2024 Jun 12 2025 Jun 12 2026 Item Type Qty to Jun 11 to Jun 11 to Jun 11 2025 2026 2027 SDS/Chemical Management Annual 1 SDS Management Annual 1 $6,996.20 $7,206.09 $7,422.27 Included Site Administrator Annual 1 Additional Site Administrators Annual 2 Total: $6,996.20 $7,206.09 $7,422.27 This Customer Order Form,including all Exhibits,and the Services provided hereunder are governed by the terms and conditions of the VeloatyEHS Master Subscription and Services Agreement,as posted on https://www.ehs.comlmssa,which is hereby incorporated into this Customer Order Form(the"Agreement").By signing below,Customer agrees to be bound by such terms and conditions as of the date of signing. VeloatyEHS may deem this Customer Order Form null and void if the executed agreement is not received by VelocityEHS by the"Offer Valid Through"date listed above,or if the document is returned with handwritten changes. City of Yakima VelocityEHS cDocuSigned by: Signature: Signature: MiJ.t,4ij , Name: C/ k//�t� yW► 6`/ Name: Michael Bruffey ,l Title: t'L --Vri YY 1.\ Gf �,OL� vim} Title: Director, Customer Experience Date: RIO YA 1 lva0 g Date: 3/21/2024 CITY CONTRACT NO: dD2 1"051 RESOLUTION NO: J‘J I P' Contract#:Q-214564©2001-2024 VelocityEHS.All rights reserved.VelocityEHS®,MSDSonline®,Humantech®,and Chemtel®are proprietary trademarks of VelocityEHS. Page 1 of 3 DocuSignleiocityEHS Envelope ID:79EE13FC-C10E-4107-9336-87ACFBF21AE4 CUSTOMER ORDER FORM Exhibit A SDS Management Base subscription pricing includes: • One annual SDS Management subscription(s)for the Customer and up to 1000 employees. • Unlimited Account Administrators • Unlimited SDS database searches,views and additions to the eBinder. • Access to eBinder and database search from the SDS/Chemical Management mobile application. • Access to the Desktop Application,which allows administrator(s)to print SDSs,and download an electronic backup of their SDSs and basic information. • Annual allotment of 50 SDS Requests and 100 SDS Uploads.Additional SDS Requests may be purchased in bundles of fifty(50)for$200;additional SDS Uploads may be purchased in bundles of(100)for$200. • Technical&Customer Support. • Additional Terms and Conditions apply.To learn more,click here. All fees are in USD and,unless otherwise noted,are due on the Contract Start Date,as noted on page one(1)of this agreement. The Contract End Date reflects the subscription "anniversary date";subsequent year's fees will be invoiced between 45 and 60 days before each anniversary date,with payments due prior to each anniversary date.Where applicable, all travel expenses will be invoiced to Customer as incurred.Sales tax associated to this Order will appear on the invoice,where applicable. Contract#:Q-214564©2001-2024 VelocityEHS.All rights reserved.VelocityEHS®,MSDSonline®,Humanfech®,and Chemtel®are proprietary trademarks of VelocityEHS. Page 2 of 3 DocuSign Envelope ID:79EE13FC-C10E-4107-9336-87ACFBF21AE4 CUSTOMER ORDER FORM Exhibit B Customer Support Customer Support is included with the customer's software subscription.Support includes troubleshooting,product usage assistance,and general inquiries regarding Customer's account(s). • Support is available Monday-Friday,excluding weekends and U.S.holidays.Support Business Hours are listed in the Support Business Hours table below. • First Response times are based upon Support Business Hours and vary according to issue Seventy and customer subscription.First Response time goals are listed in the Support First Response Times Goals table below.Severity Definitions are included in the Severity Definitions table below. • Separately,for custom project engagements,VelocityEHS can scope and deliver a service project(s)for an additional fee.VelocityEHS will obtain approval prior to proceeding with any custom work that will result in additional charges. Support Business Hours Americas 8am-8pm Eastern(UTC-4) 7am-7pm Central(UTC-5) 5am-5pm Pacific(UTC-7) EMEA 9am-12am UTC/BST 10am-lam CET(UTC+1) 11am-2am EET(UTC+2) Support First Response Times First Response Time Goals Severity# Severity Name First Response Time(Business Hours) S1 Critical 2 hours S2 High 8 hours S3 Medium 72 hours S4 Low 6 days(96 hours) Severity Definitions Severity# Severity Name Definition Cntical service(s)unavailable OR platform access unavailable for all customers or all admins on 1 account OR at end users cannot access the S1 Cntical site to view an SDS OR data corruption/loss. And no workaround is possible. (Note:Does not include dev environments.) Degraded performance of Critical services S2 High OR Important service(s)are unavailable,including access to eBinder primary functions,EHS workflows,etc. OR only some users are unable to access platform/site. Generally multiple users or accounts are impacted by the issue. Degraded performance of Important services,for example intermittent errors on functions or workflows(but S3 Medium access is not blocked) OR a specific component is impaired,resulting in inconvenience or delays OR login/access issues for a single user. Non-impacting issue OR issue impacting only 1 user AND not related to access/login S4 Low OR issue not blocking workflow OR Inquiry OR Request for an item not currently part of the application,including: How-to question,Feature Request,Change Request,Documentation Request,or troubleshooting of dev environment. Contract#:Q-214564©2001-2024 VelocityEHS.All rights reserved.VelocityEHS®,MSDSonline®,Humantech®,and Chemtel®are proprietary trademarks of VelocityEHS. Page 3 of 3