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HomeMy WebLinkAboutHP INC. - HP Maintenance Services and Support Schedule - 2 HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE—2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 This Maintenance Services and Support Schedule ("Schedule")defines the activities to be provided by the HP entity named below ("HP")to the customer named below("Customer")and applies to Customer's purchases of and HP's provision of maintenance services under HP's Managed Cartridge Billing("MCB")method(the"Services").This Schedule describes the Statement of Work for the delivered Services, along with the NASPO ValuePoint Master Agreement Terms and Conditions for Copiers and Managed Print Services number 140596 and Washington Participating Addendum number 6619, which collectively constitute the agreement("Agreement") between the parties.This Agreement is not effective until signed by Customer and accepted by HP, as specified below("Effective Date").The Parties agree that this Agreement and any Change Order or other ancillary agreement can be completed and executed with electronic signatures or as otherwise required by law. Capitalized terms not defined herein are defined in the Agreement. In case of conflicts between terms of this Schedule and the Agreement, the provisions of the Agreement shall prevail to the extent of the conflict. HP and Customer may be individually referred to as"Party,"and collectively as the"Parties." 1. TERM: 12 MONTHS 2. GENERAL DEFINITIONS • Support Programs: ("PROG"). • Maintenance Services and Support ("MSS"): Full MSS — Includes toner and ink cartridges, maintenance kits, parts, and repairs. • Essential Support("ES"):Toner Only—Includes toner and ink cartridges drop shipped to Customer's dock. Maintenance kits, parts, and repairs available on a Time and Materials("T&M")invoice. HP WILL PROVIDE SUPPORT WHICH INCLUDES THE FOLLOWING: ® Toner and Ink Cartridges Z Repair Services for devices in MSS Program ® Strategic Business Reviews ® Maintenance Items for MSS Program ® Cleanings at Every Technician Visit ® Assigned Account Manager ® Toner and Ink Cartridge Disposal ® Phone and Online Support for MSS Program ® Remote Monitoring Software Z Location Specific Response Times 3. PRICING SCHEDULE SUPPORT RATES FOR THE VARIOUS DEVICES ARE AS FOLLOWS: MODEL TYPE SKU YIELD RATE CARTRIDGE* PROG. HP E45028 Black W9090MC 8600 $0.0187 $160.82 MSS W9091 MC, HP E45028 Color W9092MC, 6900 $0.0721 $165.83 MSS W9093MC HP E47528 Black W9090MC 8600 $0.0187 $160.82 MSS W9091 MC, HP E47528 Color W9092MC, 6900 $0.0721 $165.83 MSS W9093MC HP M177 Black CF350A 1300 $0.0513 $66.69 MSS CF351A, HP M177 Color CF352A, 1000 $0.2133 $71.24 MSS CF353A HP M180 Black CF510A 1100 $0.0513 $56.43 MSS CF511A, HP M180 Color CF512A, 900 $0.2133 $63.99 MSS CF513A HP M254 Black CF500X 3200 $0.0293 $93.76 MSS CF501 X, HP M254 Color CF502X, 2500 $0.1306 $108.92 MSS CF503X Revised 2-8-2022 Page 1 of 9 / HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE-2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 HP M277 Black CF400X 2800 $0.0513 $143.64 MSS CF401X, HP M277 Color CF402X, 2300 $0.2133 $163.60 MSS CF403X HP M281 Black CF500X 3200 $0.0293 $93.76 MSS CF501 X, HP M281 Color CF502X, 2500 $0.1306 $108.92 MSS CF503X HP M283 Black W2110A 1350 $0.0313 $42.26 MSS W2111A, HP M283 Color W2112A, 1250 $0.1306 $54.46 MSS W2113A HP M452 Black CF410XC 6500 $0.0213 $138.45 MSS CF411XC, HP M452 Color CF412XC, 5000 $0,0901 $150.20 MSS CF413XC HP M454 Black W2020XC 7500 $0.0187 $140.25 MSS W2021XC, HP M454 Color W2022XC, 6000 $0.0840 $168.00 MSS W2023XC HP M477 Black CF410XC 6500 $0.0213 $138.45 MSS CF411XC, HP M477 Color CF412XC, 5000 $0.0901 $150.20 MSS CF413XC HP M479 Black W2020X 7500 $0.0187 $140.25 MSS W2021X, HP M479 Color W2022X, 6000 $0.0840 $168.00 MSS W2023X HP M480 Black W2020XC 7500 $0.0187 $140.25 MSS W2021 XC, HP M480 Color W2022XC, 6000 $0.0757 $151.40 MSS W2023XC HP M551 Black CE400X 11000 $0.0163 $179.30 MSS C E401 A, HP M551 Color CE402A, 6000 $0.0690 $138.00 MSS CE403A HP M554 Black W2120X 13000 $0.0168 $218.40 MSS W2121X, HP M554 Color W2122X, 10000 $0.0721 $240.38 MSS W2123X HP M652 Black CF460X 27000 $0.0135 $364.50 MSS C F461 X, HP M652 Color CF462X, 22000 $0.0613 $449.57 MSS CF463X HP E40040 Mono W9024MC 11500 $0.0132 $151.80 MSS HP E50145 Mono W9008MC 23000 $0.0109 $250.70 MSS HP M227 Mono CF230X 3500 $0.0290 $101.50 MSS HP M402 Mono CF226X 9000 $0.0182 $163.80 MSS HP M404 Mono CF258X 10000 $0.0176 $176.00 MSS Revised 2-8-2022 Page 2 of 9 (711A1)( HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE-2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 HP M426 Mono CF226X 9000 $0.0182 $163.80 MSS HP M428 Mono CF258X 10000 $0.0176 $176.00 MSS HP M506 Mono CF287X 18000 $0.0156 $280.80 MSS HP M507 Mono CF289YC 20000 $0.0145 $290.00 MSS HP M601 Mono CE390A 10000 $0.0179 $179.00 MSS HP M602 Mono CE390X 24000 $0.0135 $324.00 MSS HP P3015 Mono CE255X 12500 $0.0197 $246.25 MSS HP 5550 Black C9730A 13000 $0.0181 $235.30 ES C9731A, HP 5550 Color C9732A, 12000 $0.1083 $433.20 ES C9733A HP CM1415 Black CE320A 2000 $0.0354 $70.80 ES CE321A, HP CM1415 Color CE322A, 1300 $0.2180 $94.61 ES CE323A HP CM2320 Black CC530A 3500 $0.0241 $84.35 ES CC531A, HP CM2320 Color CC532A, 2800 $0.1707 $159.43 ES CC533A HP CM3530 Black CE250X 10500 $0.0131 $137.55 ES CE251A, HP CM3530 Color CE252A, 7000 $0.1055 $246.24 ES CE253A HP CP2025 Black CC530A 3500 $0.0241 $84.35 ES CC531A, HP CP2025 Color CC532A, 2800 $0.1707 $159.43 ES CC533A HP M251 Black CF210X 2400 $0.0297 $71.28 ES CF211A, HP M251 Color CF212A, 1800 $0.1847 $110.82 ES CF213A HP M276 Black CF210X 2400 $0.0297 $71.28 ES CF211A, HP M276 Color CF212A, 1800 $0.1847 $110.82 ES CF213A HP M375 Black CE410X 4000 $0.0201 $80.40 ES CE411A, HP M375 Color CE412A, 2600 $0.1443 $125.11 ES CE413A HP M451 Black CE410X 4000 $0.0201 $80.40 ES CE411A, HP M451 Color CE412A, 2600 $0.1443 $125.11 ES CE413A HP M476 Black CF380X 4400 $0.0228 $100.32 ES CF381A, HP M476 Color CF382A, 2700 $0.1420 $127.80 ES CF383A HP 1320 Mono Q5949X 6000 $0.0326 $195.60 ES Revised 2-8-2022 Page 3 of 9 HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE—2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 HP 4250 Mono Q5942X 20000 $0.0158 $316.00 ES HP M127 Mono CF283A 1500 $0.0389 $58.35 ES HP M1536 Mono CE278A 2100 $0.0399 $83.79 ES HP M401 Mono CF280X 6900 $0.0255 $175.95 ES HP P2035 Mono CE505A 2300 $0.0272 $62.56 ES HP P2055 Mono CE505X 6500 $0.0247 $160.55 ES *If HP ships a cartridge other than the SKU listed above, the cartridge price will be calculated as the rate x yield of that shipped cartridge. 4. SERVICE REQUESTS Service requests can be made twenty-four(24) hours a day, seven (7) days a week by calling HP's toll-free number(1-800-745-2025) and leaving a voice mail or through the online portal (www.hp.com/qo/mpsservice). Upon receipt of any supplies provided by HP under this Schedule,Customer shall be responsible for their safekeeping and shall reimburse HP,at the then-current NASPO ValuePoint Master Agreement list price, for any supplies that are lost, stolen or damaged. Supplies provided by HP under this Schedule may only be used on devices covered under this Schedule.At the end of the Term, unused supplies provided by HP under this Schedule shall be returned to HP and are the property of HP at all times unless otherwise specified. HP encourages Customer to use HP's free cartridge return program for empty laser and ink cartridge disposal. See www.hp.com/recycle for details. Except to the extent that a specific requirement is set out in this Schedule, HP will manage the method and provision of the support programs in its sole discretion. 5. SERVICE LEVEL DEFINITIONS (a) MSS Response Times: HP offers two(2)standard and one(1)optional response times depending on locations: • HP Advantage—Next Business Day Response, toner and ink drop ship. • HP Extended Reach — Depending on location, it may be greater than Next Business Day Response, toner, and ink dropship. (b) MSS Response Times will only be measured during HP normal business hours and only apply to devices supported by the MSS program. Location specific MSS Response Times can be found in Exhibit A,attached hereto.All Response Times are determined by the ZIP codes listed in Exhibit A,therefore, if a location is listed with an incorrect ZIP code,then the Response Time may be incorrect and will be corrected by way of a Change Order. Special Note Regarding MVS Service Requests: The process for requesting service for devices supported by MSS and MVS programs is the same, but technicians and fulfillment of the requests are separate and distinct for each support program. For example, if a service request is placed for a device on MVS, the technician that responds may only service the device for which service was requested and any other device on MVS support program (the reverse is true for service requests placed for devices supported by the MSS program). 6. ACCOUNT MANAGEMENT (a) Account Management HP will provide Customer with an Account Manager("AM")that will perform the following services for the Term of the Schedule:(1)Serve as the single point of contact responsible for the delivery of the Services, Customer relationship, Customer satisfaction, and manage escalated issues and corrective actions until resolution; (2) Assist with coordinating and managing Change Orders; (3) the fleet management analysis(fleet utilization),and(4)recommendations for optimization. HP will perform all activities remotely. 8. TERM,TERMINATION&RENEWAL The term of this Schedule will begin on the Schedule Effective Date and will continue for the Term indicated above. Rates listed in the Pricing Schedule above are fixed for the initial Term of this Schedule. Customer may only terminate this Schedule in the event of HP's uncured material breach of this Schedule. HP will have thirty(30)days from Customer's written notice to cure such breach. If HP fails to cure such breach within the thirty (30)day period, this Schedule will terminate,with no Termination Fee, ninety(90)days after the written notice was received. Revised 2-8-2022 Page 4 of 9 / HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE—2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 This Schedule may not be cancelled for convenience by Customer. In the event of any early termination of this Schedule by Customer for any reason other than HP's material breach, HP, in its sole discretion, may assess and invoice Customer the number of impressions estimated to be remaining for the term of this Schedule based on the most recent historical impression counts("Termination Fee"). Upon termination of this Schedule, Customer will pay HP for all Services performed, and all charges and expenses then due HP under this Schedule, including any applicable Termination Fee. HP reserves the right to terminate this Schedule with thirty(30)days' notice. 9. DEVICES COVERED UNDER THIS SCHEDULE The impression rates listed in the Pricing Schedule above and the terms contained herein are offered based on supporting all eligible devices within Customer's supportable locations listed in Exhibit A and Customer keeping the remote monitoring software active and reporting. All devices of a similar model/series must be enrolled in the support program and covered under this Schedule unless a specific written exception is granted. Devices can only be removed from the support program if they are taken out of service and permanently removed from a supportable location. Additional devices may be added at any time if HP currently provides support for that model/series. Supportable devices that are added at a later date that are not currently included in the Pricing Schedule will be added at the then current rate. To add a device to or remove a device from the Schedule, Customer must submit an email request to HP at pmps- fleetmaintenancehp.com using a form to be provided by HP. Such requests must be submitted by an account manager or executive employed by Customer, or an employee authorized by the account manager or executive. Devices must be in a working condition prior to being enrolled in this program. If a device to be added to this Schedule is not new, HP will determine if repairs are required to bring the device to a working condition. If repairs are required, HP will notify Customer and,with Customer's approval,will provide those parts and repairs at HP's standard parts and service rates, per the pricing in the NASPO ValuePoint Master Agreement. If a mono device to be enrolled is in a"toner low"or"ink low"condition,Customer will be invoiced 50%of the retail price of a new toner or ink cartridge. If a color device to be enrolled is in a"toner low"or"ink low"condition, Customer will not be invoiced for the first cartridge, but will be invoiced for additional cartridges at retail price. Customer agrees to follow correct device operation guidelines as specified by the manufacturer for all devices covered under this Schedule. In the event that a device reaches defined end of service-life or if HP cannot acquire spare parts with commercially reasonable efforts, HP may terminate Services for the respective device and potentially all like devices. 10. HOURS OF SERVICE HP's normal business hours are Monday through Friday, 8:00 a.m. through 5:00 p.m., local time. HP does not provide Services during the following holidays: • New Year's Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day HP does not provide office support, though does provide technician support, during the following holidays: • Martin Luther King Day • Presidents' Day • Juneteenth • Friday following Thanksgiving • Christmas Eve • HP company-wide shut down from Christmas Day through New Year's Day 11. PRICING (a) This Agreement will be billed under the Managed Cartridge Billing method and in accordance with the NASPO ValuePoint Master Agreement. Managed Cartridge Billing method is defined as a billing option based on the toner or ink cartridges shipped to the Customer during the billing period. The pricing is based upon high-capacity contractual cartridges that are shipped when available (see SKU number in the Pricing Schedule above). Alternate cartridges(SKU numbers)may be used and will be billed accordingly. (b) MCB Method Price Calculation: MCB pricing is calculated by taking the Rate in the Pricing Schedule and multiplying it by the number of pages expected to print ("Yield") according to the cartridge yield published in HP's device/cartridge yield specifications. All devices supported under this Schedule will be billed by this method. 12. DATA COLLECTION AGENT("DCA");AUTO TONER REPLENISHMENT("ATR") HP can assist Customer with the installation of an HP authorized remote monitoring software DCA. This DCA is not required. Customer acknowledges it has no ownership of software provided by HP, including the remote monitoring software. Subject to the terms of this Schedule and the Agreement, Customer agrees to allow HP the right to collect and use data through the remote monitoring software. Revised 2-8-2022 Page 5 of 9 ' HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE—2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 HP's preferred method of supplies replenishment is ATR. The DCA reports and alerts HP when supplies are needed and initiates and fulfills an order for supplies. Those supplies are drop shipped to the Customer. Reporting and alerts are determined by the Customer's printing history and require running the DCA for at least thirty(30)days before ATR is active. ATR can only be assigned to devices that are networked and reporting to the DCA. Local or non-networked devices will not have ATR. If ATR is included, it requires the DCA to be installed and running. If the Customer chooses not to install the DCA or if the DCA is uninstalled,ATR is not available. 13. DEVICE OBSOLESCENCE A manufacturer may choose to no longer support a device at which time replacement parts and/or supplies are no longer available for that device model/series, HP will make reasonable commercial efforts to continue to provide Service for the device, but HP reserves the right to discontinue providing Services on the respective device and potentially all like devices. If the respective device has been on contract for greater than three(3)months, then a standard credit will be provided towards the purchase of an HP printing device. HP makes every attempt to identify those devices that are nearing the end of their supportable life. Such devices are described above in paragraph 6, End of Service Life. The standard credit described in the paragraph 6 does not apply to EOSL Device(s). 14. ITEMS NOT COVERED The following items are not covered under the Services: paper, staples, font cartridges, third-party SIMM or DIMMs, third-party accessories, and all external interface cards. Special Note on Firmware Upgrades: HP will only perform Firmware Upgrades if the manufacturer has announced the Firmware Upgrade resolves a known service issue. 15. REMOVAL OF CONFIDENTIAL INFORMATION If a hard drive fails, and HP determines that the device, which is still in its service life can no longer be repaired and must be replaced, HP will remove the hard drive from the defective device and leave it with Customer prior to removing the defective device from Customer's premises. In the event that Customer requests that HP repair or replace a device or upon termination of the Schedule, HP will cleanse all hard drive data in accordance with NASPO ValuePoint Master Agreement§4.6.5.(Hard Drive Removal and Surrender). In any other instance when the hard drive needs to be replaced there may be a cost associated with the replacement drive, and pricing will be in accordance with the NASPO ValuePoint Master Agreement Price List. 16. SCHEDULE REVISIONS If the assumptions and/or circumstances used to create the Pricing Schedule are found to be incorrect or misstated or to have substantially changed,then HP and Customer shall meet and in good faith negotiate equitable changes to the Schedule,which may include, but is not limited to, adjusting rates and/or service level commitments, in adherence with the NASPO ValuePoint Master Agreement.Any changes will only have effect for the future without any retroactive effect on any rates or charges that have already been invoiced. HP will not be liable for failure to meet any obligations in this Schedule to the extent such failure is due to delayed, false, or inaccurate information provided by Customer. 17. ASSIGNMENT Neither this Schedule nor any right or obligation hereunder shall be assigned or delegated, in whole or part, by either Party without the prior written consent of the other Party, not to be unreasonably withheld. 18. PUBLICITY HP may use Customer's name and identification of this engagement in connection with general lists of customers and experience. 19. INVOICING HP will invoice monthly in arrears, based on the impressions made during the previous month. Invoice terms are 30 days from HP's invoice date. 20. CHANGE ORDERS Both Parties agree to appoint a project representative to serve as the principal point of contact in managing the delivery of services and in dealing with issues that may arise. Requests to add additional service locations or modify current service locations will require a Change Order signed by both Parties.Additional models/series of devices not currently priced on the Order will be added at the then-current rates, per the NASPO ValuePoint Master Agreement Price List. Revised 2-8-2022 Page 6 of 9 / HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE—2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 21. PRICES AND TAXES Initial prices will be as quoted in writing by HP. Prices are exclusive of taxes, duties, and fees (including installation) unless otherwise quoted. If a withholding tax is required by law, please contact the HP order representative to discuss appropriate procedures. 22. DISPUTE RESOLUTION Any disputed matter under this Agreement will be referred to the parties' Project Managers, except for HP's right to terminate for Customer's failure to pay and except with respect to each party's right to pursue equitable remedies. If the Project Managers are unable to resolve the disputed matter within 2 weeks,the matter will be escalated to the parties'sponsoring executives. If these representatives fail to reach a mutual resolution within the following 2 weeks, or such other period as may be agreed to by the parties, the matter will be referred to the managers of such sponsoring executives. HP may suspend performance of services under this Agreement to the extent a disputed matter (including without limitation, a force majeure event or unfulfilled dependency) is not resolved within 60 days of the commencement of this dispute resolution process. [SIGNATURE PAGE FOLLOWS.] Revised 2-8-2022 Page 7 of 9 HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE-2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 HP and Customer agree by application of their duly authorized representative's respective signatures below that this Schedule should become effective as of the Schedule Effective Date. Customer also warrants that signature of this Schedule authorizes HP to provide the Services and that Customer will pay for all Services provided under this Schedule.This Schedule must be signed within ninety(90)days from the date listed in the header of this Schedule.The Parties also agree that this Schedule and any subsequent amendments or change orders are binding upon HP and Customer. SCHEDULE EFFECTIVE DATE: 1 I alaag CUSTOMER NAME: HP INC. CITY OF YAKIMA Signatures , Signature: F Printed Name: Subbaraman Krishnan Printed Name: 0e r� I-�(i_YrI Sc'Y-) Title: Director Title: G ,41',,, &nc /,, �r Date: Sep 15, 2023 Date:l p.. - ��`� a� Address: 11311 Chinden Blvd. Address: 129 N 2nd St MS 335 Yakima, WA 98901 Boise, ID 83714 Contact Name: Contact Name: chc e f Rob 1c3 Contact Email: Contact Email: r�,1„�Gl. rDbl��Q l..xici nut t.v4 Contact Phone: Contact Phone: 1)cD-� CO-aCt 5.)1/ CITY CONTRACT NO: A,i+ .5q RESOLUTION NO: 1'�a I Revised 2-8-2022 Page 8 of 9 / HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE—2 7/27/2023 MANAGED CARTRIDGE BILLING Dynamics ID#OPD-0003166261-2 EXHIBIT A: SLAs by LOCATION Address City State ZIP Response Time 101 N 65th Ave Yakima WA 98908 HP Extended Reach 107 W Ahtanum Rd Yakima WA 98903 HP Extended Reach 112 S 8th St Yakima WA 98901 HP Extended Reach 124 S 2nd St Yakima WA 98901 HP Extended Reach 129 N 2nd St Yakima WA 98901 HP Extended Reach 1802 Tahoma Ave Yakima WA 98908 HP Extended Reach 200 S 3rd St Yakima WA 98901 HP Extended Reach 2200 Fruitvale Blvd Yakima WA 98902 HP Extended Reach 2220 E Viola Ave Yakima WA 98901 HP Extended Reach 2300 W Washington Ave Yakima WA 98908 HP Extended Reach 2301 Fruitvale Blvd Yakima WA 98902 HP Extended Reach 2403 S 18th St Yakima WA 98903 HP Extended Reach 2403 S.18th St Suite 400 Yakima WA 98903 HP Extended Reach 2404 W Washington Ave Yakima WA 98903 HP Extended Reach 401 N Front St Yakima WA 98901 HP Extended Reach 501 N 40th Ave Yakima WA 98908 HP Extended Reach 6390 Highway 12 Yakima WA 98908 HP Extended Reach 7707 Tieton Dr Yakima WA 98908 HP Extended Reach 807 E Nob Hill Blvd Yakima WA 98901 HP Extended Reach 105 S 3rd St Suite 113 Yakima WA 98901 HP Extended Reach 1802 Tahoma Ave Yakima WA 98902 HP Extended Reach 3106 W Washington Ave Yakima WA 98903 HP Extended Reach 2202 Fruitvale Blvd Yakima WA 98901 HP Extended Reach 511 N 40th Ave Yakima WA 98902 HP Extended Reach 602 N 4th St Yakima WA 98901 HP Extended Reach Special Note for Devices Supported under the ES Program. The Response Times listed below do not apply to those devices supported under the ES program. HP will drop ship toner and ink cartridges via a common carrier to a Customer's location in a timely manner and as requested by the Customer. All Response Times are determined by the ZIP codes listed above,therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order. Revised 2-8-2022 Page 9 of 9 CHANGE ORDER TO THE HP MANAGED CARTRIDGE SERVICES AND SUPPORT SCHEDULE March 22, 2024 This Change Order to the HP Managed Cartridge Services and Support Schedule dated 9/1/2023 (the "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below ("Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS ("PROG") Managed Print Services ("MPS"): Full Managed Print Services - Includes toner and ink cartridges, maintenance kits, parts, and repairs. Essential Support ("ES"): Toner Only - Includes toner and ink cartridges drop shipped to Customer's dock. THE FOLLOWING DEVICES ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: MODEL TYPE 1 YIELD RATE CARTRIDGE PROD HP M806 Mono CF325X 34500 $0.0097 $334,65 MSS HP M806 MICR 02-88000- 001 35000 $0.0295 $1,032.50 MSS HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: Apr 22, 2024 CITY CONTRACT NO:YNJ 3'1 C I RESOLUTION NO:. • l A - HP INC. CITY OF YAKIMA Signature: Subbaraman Krishnan Subbaraman Krishnan (March 22, 2024) Signature: Mithae1 R©r es2024 2o24 i3I:52 PDT) Printed Name: Subbaraman Krishnan Printed Name: Michael Robles Title: Director Title: IT Operations Supervisor Date: March 22, 2024 Date: Apr 22, 2024 Address: 11361 Chinden Blvd. MS 335 Boise, ID 83714 Address: 129 N 2nd St Yakima, WA 98901 Contact Name: Contact Name: Contact Email: Contact Email: Contact Phone: Contact Phone: CITY OF YAKIMA - Change Order (Model) 2024-03-22T20:11:59Z - 95575 Final Audit Report 2024-04-22 Created:2024-03-22 By:Rossi Newcomb (newcomb@hp.com) Status:Signed Transaction ID:CBJCHBCAABAAqtkI9VOHvZE7lbVBgN8Q6BZFwTyVl-Nz "CITY OF YAKIMA - Change Order (Model) 2024-03-22T20:11:5 9Z - 95575" History Document created by Rossi Newcomb (newcomb@hp.com) 2024-03-22 - 8:12:44 PM GMT- IP address: 20.88.153.195 Document emailed to Karen Vazquez (karen-danae.vazquez@hp.com) for signature 2024-03-22 - 8:12:46 PM GMT Email viewed by Karen Vazquez (karen-danae.vazquez@hp.com) 2024-03-22 - 8:14:18 PM GMT- IP address: 188.213.248.213 Agreement modified by Rossi Newcomb (newcomb@hp.com) 2024-03-22 - 8:18:18 PM GMT Email viewed by Karen Vazquez (karen-danae.vazquez@hp.com) 2024-03-25 - 4:29:15 PM GMT- IP address: 93.180.227.207 Email viewed by Karen Vazquez (karen-danae.vazquez@hp.com) 2024-03-26 - 10:19:08 PM GMT- IP address: 152.39.163.150 Agreement modified acknowledged by Karen Vazquez (karen-danae.vazquez@hp.com) 2024-03-26 - 10:19:15 PM GMT Document signing delegated to Michael Robles (Michael.Robles@yakimawa.gov) by Karen Vazquez (karen- danae.vazquez@hp.com) 2024-03-26 - 10:22:08 PM GMT- IP address: 136.226.1.3 Document emailed to Michael Robles (Michael.Robles@yakimawa.gov) for signature 2024-03-26 - 10:22:08 PM GMT Email viewed by Michael Robles (Michael.Robles@yakimawa.gov) 2024-03-27 - 4:27:51 AM GMT- IP address: 172.226.41.57 Agreement modified acknowledged by Michael Robles (Michael.Robles@yakimawa.gov) 2024-03-27 - 10:52:25 PM GMT Email viewed by Michael Robles (Michael.Robles@yakimawa.gov) 2024-03-28 - 3:35:31 AM GMT- IP address: 172.225.80.228 Email viewed by Michael Robles (Michael.Robles@yakimawa.gov) 2024-03-29 - 2:37:46 AM GMT- IP address: 172.226.40.62 Email viewed by Michael Robles (Michael.Robles@yakimawa.gov) 2024-03-30 - 3:13:24 AM GMT- IP address: 104.28.116.84 Email viewed by Michael Robles (Michael.Robles@yakimawa.gov) 2024-03-31 - 1:03:30 PM GMT- IP address: 172.225.80.239 Email viewed by Michael Robles (Michael.Robles@yakimawa.gov) 2024-04-04 - 10:26:11 PM GMT- IP address: 104.47.64.254 Document signing delegated to Dave Zabell (Dave.Zabell@yakimawa.gov) by Michael Robles (Michael.Robles@yakimawa.gov) 2024-04-04 - 10:28:04 PM GMT- IP address: 205.172.45.253 Document emailed to Dave Zabell (Dave.Zabell@yakimawa.gov) for signature 2024-04-04 - 10:28:04 PM GMT Email viewed by Dave Zabell (Dave.Zabell@yakimawa.gov) 2024-04-04 - 10:31:12 PM GMT- IP address: 104.47.65.254 Agreement modified acknowledged by Dave Zabell (Dave.Zabell@yakimawa.gov) 2024-04-04 - 10:31:17 PM GMT Email viewed by Dave Zabell (Dave.Zabell@yakimawa.gov) 2024-04-20 - 6:52:21 PM GMT- IP address: 172.226.40.1 Email viewed by Dave Zabell (Dave.Zabell@yakimawa.gov) 2024-04-22 - 5:00:30 AM GMT- IP address: 172.224.243.26 Document e-signed by Michael Robles (Michael.Robles@yakimawa.gov) Signature Date: 2024-04-22 - 9:52:26 PM GMT - Time Source: server- IP address: 205.172.45.253 Agreement completed. 2024-04-22 - 9:52:26 PM GMT