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Home My WebLink AboutHP INC- Maintenance Services and Support ScheduleHP MAINTENANCE SERVICES AND SUPPORT SCHEDULE 08/30m022 This Maintenance Services and Support Schedule ("Schedule") defines the activities to be provided by the HP entity named below ("HP") to the customer named below ("Customer") and applies to Customer's puohuaao of and MF"o provision of maintenance services (the ^Sominao^). This Schedule doenhbea the Statement of Work for the delivered 8nrvicns, along with the NAGPO Vo|uePoint Master Agreement Terms and Conditions for Copiers and Managed Print Services number 140596 and the Washington Participating Addendum number 140696, which collectively constitute the agreement ("Agreement") between the parties. This Agreement is not effective until signed by Customer and accepted by HP, as specified below ("Effective Date"). The Parties agree that this Agreement and any Change Order or other ancillary agreement can be completed and executed with electronic signatures or as otherwise required by law. Capitalized tonnu not defined herein are defined in the Agreement. In case of conflicts between tamna of this Schedule and the Agraemant, the provisions ufthe Agreement shall prevail tothe extent ofthe conflict. MPand Customer may baindividually referred t000^Party.^and collectively as the "Parties." 2. GENERAL DEFINITIONS " Support Programs (^pROG^). ° Maintenance Services and Support ("MSS"): Full MGG— Includes toner and ink corthdgos, maintenance kito, parto, and repairs. ° Essential Support ("ES"): Toner Only — Includes toner and ink cartridges drop shipped to Customer's dock. Maintenance kits, parts, and repairs available onoTime and Materials (^T&M^)invoice. OR 0 0 0 HpWILL PROVIDE SUPPORT WHICH INCLUDES THE FOLLOWING: Toner and Ink Cartridges Maintenance Items for IMGSProgram Toner and Ink Cartridge Disposal Location Specific Response Times 3' PRICING SCHEDULE OR ON Repair Services for devices inMSS Program Cleanings o1Every Technician Visit Phone and Online Support for MSS Program Client Manager ON ON 03 Strategic Business Reviews Assigned Account Manager Remote Monitoring Software SUPPORT RATES FOR THE VARIOUS DEVICES ARE AS FOLLOWS: ._ �MODEL -�'��-'-.TYPE .',RATE — PROG' MODEL~ ' TYPE ''RATE _—PROG'- HP E45028 Black $0.0177 IMSS HP E45028 Color $0.0685 MSS HP E47528 Black $0.0143 IMSS HP E47528 Color $0.0685 MSS HP E55040 Black $0.0126 MSS HP E57540 Black $0.0126 MSS HP E55040 HP E57540 Color $0.0571 MSS Color $0.0571 MSS HP M177 Black $0.0565 MSS HPM177 Color $0.2351 MSS HIP M180 Black $0.0525 MSS HPM1BU Color $0.2077 MSS HIP M254 Black $0.0297 IMSS HP M254 Color $0.1370 MSS HPM277 Blank $00457 HP M281 Black $0.0286 MSS MSS HP M277 MPM281 Color $0.1997 MSS Black $0.0286 MSS HPM281 Color $0,1370 MSS MPM281 Color $0.1370 MSS HP M283 Black $0.0291 MSS HP M283 Black $0.0291 MSS HP M283 Black $0.0291 MSS HP M283 Color $0.1199 MSS HP M283 Color $0.1199 MSS HP M283 Color $0.1199 MSS HP M452 Black $00229 HP M454 Black $0.0229 MSS IMSS HIP M452 HP M454 Color $0.0856 MSS HPM477 Black $0.0306 MSS Color $0.0856 MSS � Version u80omm(Revised 2o-2022) Page of HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE 08/30/2022 Mpo-Uoou00000no Black $0-0194 MSS HPM479 Colo, $0.0811 MSS HPM551 Black $0.0180 MSS HP M551 Color $0.0760 MSS Black $0,0160 MSS ' HPMD54 Black $0.0160 MSS HP M554 Color $0.0685 MSS �HPMb54 Color $0.0685 MSS � HP M652 Black $0,0126 MSS HP M652 Color $0.0628 MSS HP M775 Black $00180 MSS �.HPM775 Black $0.0180 MSS HP M775 Color $0,0742 MSS HP M775 Color $0.0742 MSS HP E40040 Mono $0,0126 MSS HP E60165 Mono $0.0080 MSS HP M227 Mono $0.0320 MSS iHPM4O2 Mono $0]]194 MSS HP M426 Mono $0.0177 MSS HP M428 Mono $0.0166 MSS HP M506 Mono $0.0149 MSS HP M601 Mono $0.0172 MSS HP M602 Mono $00126 MSS HP P3015 Mono $0.0172 MSS HP P3015 Mono $0.0172 MSS HP555O _ _Black $00150 ES HPCM1415 Black $0.0331 ES HP 5550 Color $0.0943 ES HP CM1415 Color $0.2066 ES HPCM232O MPCM3530 Black $0,0270 ES Black $0.0109 ES HPCM23QU Color $11662 ES HPCM353O Color $0.0942 ES HPCP2O25 Black $0,0186 ES �HPCP2O25 Color V0.0815 ~ES HP M251 Black $0,0374 ES 'MPM251 Color $01534 ES HP M276 Black $0.0286 ES HP M276 Color $0.1813 ES HP M375 Black $00186 ES HP M375 Color $0.1245 ES HP M451 Black $0.0194 ES HP M451 Color $0,1040 ES HP M476 Black $0.0192 ES HP132O Mono $0.0304 E8 HP 4200 Mono $0,0150 ES HP 4250 Mono $0.0115 ES HIP M1212 Mono $0.0328 ES HPK8127 Mono $0.0369 ES HP M127 Mono $0.0369 ES HP M1536 Mono $0.0376 ES HP M1536 Mono $0.0376 ES HP M401 Mono $0.0172 ES HP P2035 Mono $0,0274 ES HP P2055 Mono $0.0233 ES HPP2U5S �unu $O�O233 ES HP P3005 Mono $0.0155 ES HP P4014 Mono $0.0189 ES 4. SERVICE REQUESTS Service requests can bemade twenty-four (24)hours d (7 days calling HP'otoll-free number (1'DO0-745-2n25) and leaving ovoice mail orthrough the online portal Upon receipt ofany supplies provided byHPunder this Schedule, Customer shall be responsible for their safekeeping and shall reimburse HP, at the then -current NASPO ValuePoint Master Agreement list price, for any supplies that are lost, stolen ordamaged. Supplies provided byHPunder this Schedule may only beused on devices covered under this Schedule. At the end of the Term, unused supplies provided by HP under this Schedule shall be returned to HP and are the property of HP at all times unless otherwise specified. HP encourages Customer to use HP'o hnn cartridge return program for empty laser and ink cartridge disposal. See www.hp.com/recycle for details. Except to the extent that a specific requirement is set out in this Schedule, HP will manage the method and provision of the support programs in its sole discretion. Version u000Mm(Revised u-8-2ocu Page omu HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE 08/30/2022 MPS-US000000000 . SERVICE LEVEL DEFINITIONS (a) MSS Response Times: HP offers two (2) response times depending on locations: • HP Advantage — Next Business Day Response, toner and ink drop ship. • HP Extended Reach — Depending on location, it may be greater than Next Business Day Response, toner, and ink dropship. (b) MSS Response Times will only be measured during HP normal business hours and only apply to devices supported by the MSS program. Location specific MSS Response Times can be found in Exhibit A, attached hereto. All Response Times are determined by the ZIP codes listed in Exhibit A, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order. 6. CLIENT MANAGEMENT (a) Remote Client Management. HP will provide Customer with a Client Manager ("CM") that will perform the following services for the Term of the Schedule: (1) Serve as the single point of contact responsible for the delivery of the Services, Customer relationship, Customer satisfaction, and manage escalated issues and corrective actions until resolution; (2) Jointly develop with Customer a documented plan ("Delivery Plan") designed to promote delivery consistency and track topics for scheduled strategic reviews; (3) Coordinate and manage Change Orders; (4) Summarize HP standard fleet tracking and utilization reports for discussion during scheduled strategic reviews; (5) Provide a statistical analysis of fleet performance during scheduled strategic reviews; and (6) Track and report service level commitment performance in an HP -defined format. HP will perform all activities remotely. In coordination with the assigned Client Manager, the CM will schedule and lead annual remote strategic reviews to discuss: (1) the summary of HP's performance against the Schedule, (2) the Delivery Plan, (3) the fleet management analysis (fleet utilization), and (4) recommendations for optimization. 8. TERM, TERMINATION & RENEWAL The term of this Schedule will begin on the Schedule Effective Date and will continue for the Term indicated above. Rates listed in the Pricing Schedule above are fixed for the initial Term of this Schedule. Customer may only terminate this Schedule in the event of HP's uncured material breach of this Schedule. HP will have thirty (30) days from Customer's written notice to cure such breach. If HP fails to cure such breach within the thirty (30) day period, this Schedule will terminate, with no Termination Fee, ninety (90) days after the written notice was received. This Schedule may not be cancelled for convenience by Customer. In the event of any early termination of this Schedule by Customer for any reason other than HP's material breach, HP, in its sole discretion, may assess and invoice Customer the number of impressions estimated to be remaining for the term of this Schedule based on the most recent historical impression counts ("Termination Fee"). Upon termination of this Schedule, Customer will pay HP for all Services performed, and all charges and expenses then due HP under this Schedule, including any applicable Termination Fee. HP reserves the right to terminate this Schedule with thirty (30) days' notice. 9. DEVICES COVERED UNDER THIS SCHEDULE The impression rates listed in the Pricing Schedule above and the terms contained herein are offered based an supporting all eligible devices within Customer's supportable locations listed in Exhibit A and Customer keeping the remote monitoring software active and reporting. All devices of a similar model/series must be enrolled in the support program and covered under this Schedule unless a specific written exception is granted. Devices can only be removed from the support program if they are taken out of service and permanently removed from a supportable location. Additional devices may be added at any time if HP currently provides support for that model/series.: Supportable devices that are added at a later date that are not currently included in the Pricing Schedule will be added at the then current rate. To add a device to or remove a device from the Schedule, Customer must submit an email request to HP at pmps- flee#maintenance h ,cores using a form to be provided by HP. Such requests must be submitted by an account manager or executive employed by Customer, or an employee authorized by the account manager or executive. Devices must be in a working condition prior to being enrolled in this program. If a device to be added to this Schedule is not new, HP will determine if repairs are required to bring the device to a working condition. If repairs are required, HP will notify Customer and, with Customer's approval, will provide those parts and repairs at HP's standard parts and service rates, per the pricing in the NASPO ValuePoint Master Agreement. If a mono device to be enrolled is in a "toner low" or "ink low" condition, Customer will be invoiced 50% of the retail price of a new toner or ink cartridge. If a color device to be enrolled is in a "toner low" or "ink low" condition, Customer will not be invoiced for the first cartridge, but will be invoiced for additional cartridges at retail price. Customer agrees to follow correct device operation guidelines as specified by the manufacturer for all devices covered under this Schedule. In the event that a device reaches defined end of service -life or if HP cannot acquire spare parts with commercially reasonable efforts, HP may terminate Services for the respective device and potentially all like devices. Version 0803 MAI (Revised 2-8-2022) Page 3 of 8 HPMAINTENANCE SERVICES AND SUPPORT SCHEDULE omamumm Mpa*ooumm0000 10. HOURS OF SERVICE Hpa nonno| business hours are Monday through Friday, 8:00 a.m. through 5:00 p.m.. |000| time. MP does not provide Services during the following holidays: ° New Year's Day ° Memorial Day � Independence Day � Labor Day � Thanksgiving Day ° Christmas Day HP does not provide office support, though does provide technician support, during the following holidays: ° Martin Luther King Day � Presidents' Day � Junebeenth ~ Friday following Thanksgiving = Christmas Eve ° HPcompany-wide shut down from Christmas Day through New Year's Day 11. PRICING Customer will be billed at the per impression rates by device model/series as listed in the Pricing Gnhodule, and per the NASPO vo|unPoint Master Agreement. One (1)8y2"x11^(A4)print will bocharged ooone (1)impression. One (1)8|6^x14^(|agu|)print will be charged as one point three (1.3) impressions. One 11" x 17" (A3) size print will be charged as two (2) impressions, A duplex print will be charged as two (2) times the number of impressions that would be charged for a one-sided print. All other page sizes will be charged ooreported bythe device. |fnupurchase order ieissued then, by signing this Schedule, Customer authorizes HP to provide the Services and will not contest payment. 12. CUSTOMER REQUIREMENTS (a) Customer is responsible for assisting in u timely installation of the remote monitoring onMwona and for keeping the remote monitoring software active. Customer understands that if the remote monitoring software iede-aodvoted.HPwi||nc$bamb|ato receive "Toner Low" or "Service Alert" messages from devices and HP will not be held to the response time commitments listed inExhibit A. Upon either notice or discovery of a non -reporting device, Customer shall promptly return the device to a reporting condition, Customer may be responsible for manually reporting impression counts for non -networked devices urfor non - reporting deviceohoenaunacurnnntand000unotadotoforbiUingandnaportingpunpoowa.Cuu0omo,onknow|edgaothotCustomer has no ownership of software provided by HP, including the remote monitoring software, Subject to the terms of this Schedule and the Agreement, Customer agrees to allow HP the right to collect and use data through the remote monitoring software. (b)NFor any device subject to remote monitoring software (for example, a Data Collection Agent ("DCA") or other automated data collection tool provided by HP) that stops reporting data ("Non -Reporting Device"), Customer shall support HP in locating and returning all such Non -Reporting Devices »mo reporting condition and to a designated location. Customer remains liable for payment of all charges for Non -Reporting Devices as determined by manually retrieved usage reports to be provided byCustomer tnMPevery thirty (3O)calendar days from the date that HPnotifies Customer ofthe non -reporting status of the devices until the devices are returned to an automated reporting status. If Customer fails to provide timely usage reports furNun'Rapuding Devices, HP may: (1) continue to invoice impression nuhum based upon the historical usage data gathered from the last billing cycle when the device was in a reporting status, Once received HP reserves the right to reconcile actual usage against any previously invoiced impression amounts based upon historical data and then invoice in arrears for impressions not previously captured. Customer agrees hopay all such related invoices. (2) suspend invoicing for impressions on the affected device until the device is returned to an automated reporting status and then invoice Customer inarrears for all non -reported impressions; or (3) continue to invoice for impressions using the manufacturer's stated yield as the usage for each cartridge shipped during the billing period, multiplied bythe impression rate per applicable device. N Manual ReportinoDevices: Furoaohdevioodeyignatadooemonue|napurtingdovica(i.o.adevimothatioincepaWaufautnmobad data raporting). Customer shall provide to HP usage reports every thirty (30) calendar days. If at any point in time Customer stops timely reporting such data, such device shall be deemed a Non -Reporting Device and Customer remains liable for payment of all charges and *eau for such Non -Reporting Devices. In such cincumstonnoo. HP may continue to invoice for impressions based upon: (1) the manufacturer's stated yield as the usage for each cartridge shipped during each billing period that the device remains in a non -reporting condition, multiplied by the impression rate per applicable device; or (2) the historical usage data gathered from the last billing cycle when the device was in e reporting condition. Once received, HP reserves the right to reconcile actual usage against any impressions previously invoiced based upon historical data and then invoice in arrears for impressions not previously captured. Customer agrees to pay all such related invoices, Version ouoomm(Revised u-8-2ozo Page *nro HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE 08/30/2022 MPS-US000000000 (d) Special Note for mSKU Devices: Any devices designated as mSKU devices in the Pricing Schedule must be connected to the JetAdvantage Management (JAM) software at all times. Customer must assist HP in a timely installation of JAM and support HP in resolving any issues with devices that are not properly connected to JAM. Use of supplies on any mSKU device that are not provided directly by HP as a part of this Schedule may result in the device being disconnected from JAM. HP may increase the impression rate of any mSKU device that is disconnected from JAM, on a forward looking basis, if such non -reporting condition is due to Customer or lack of cooperation of Customer. HP will notify Customer of any adjustment to the impression rates. HP will implement the new impression rates unless notified of a concern within ten (10) Business Days from the notice date. In case of timely notification of concern, HP and Customer will work in good faith to resolve the dispute in a timely manner. During such time, Customer will be invoiced and pay the unadjusted impression rates until resolution of the dispute. 13. TONER AND INK COVERAGE HP regularly reviews toner and ink consumption. If it is discovered that there are devices that are printing with greater than seven percent (7%) toner or ink coverage for monochrome, and twenty-eight percent (28%) toner or ink coverage for color, HP will notify the Customer in writing. HP will work with Customer to correct this problem by making recommendations that may include but are not limited to print policy changes, workflow changes, and device changes, If after sixty (60) days, Customer has not or will not make changes to reduce toner or ink coverage below these limits, HP may increase the rates to account for the increase in coverage, but at no time shall any rate increase exceed the pricing listed in the NASPO ValuePoint Master Agreement. Those increased rates will remain in place until the next annual review. 14. DEVICE OBSOLESCENCE A manufacturer may choose to no longer support a device at which time replacement parts and/or supplies are no longer available for that device model/series, HP will make reasonable commercial efforts to continue to provide Service for the device, but HP reserves the right to discontinue providing Services on the respective device and potentially all like devices. If the respective device has been on contract for greater than three (3) months, then a standard credit will be provided towards the purchase of an HP printing device. HP makes every attempt to identify those devices that are nearing the end of their supportable life, Such devices are described above in the END OF SERVICE LIFE (ES) section above. The standard credit described in the paragraph above does not apply to EOSL Device(s). 15. ITEMS NOT COVERED The following items are not covered under the Services: paper, staples, font cartridges, third -party SIMM or DIMMs, third -party accessories, and all external interface cards. Special note on Firmware Upgrades: HP will only perform Firmware Upgrades if the manufacturer has announced the Firmware Upgrade resolves a known service issue. 16. REMOVAL OF CONFIDENTIAL INFORMATION If a hard drive fails, and HP determines that the device, which is still in its service life can no longer be repaired and must be replaced, HP will remove the hard drive from the defective device and leave it with Customer prior to removing the defective device from Customer's premises. In the event that Customer requests that HP repair or replace a device or upon termination of the Schedule, HP will cleanse all hard drive data in accordance with NASPO ValuePoint Master Agreement §4.6.5.(Hard Drive Removal and Surrender).In any other instance when the hard drive needs to be replaced there may be a cost associated with the replacement drive, and pricing will be in accordance with the NASPO ValuePoint Master Agreement Price List. 17. SCHEDULE REVISIONS If the assumptions and/or circumstances used to create the Pricing Schedule are found to be incorrect or misstated or to have substantially changed, then HP and Customer shall meet and in good faith negotiate equitable changes to the Schedule, which may include, but is not limited to, adjusting rates and/or service level commitments, in adherence with the NASPO ValuePoint Master Agreement. Any changes will only have effect for the future without any retroactive effect on any rates or charges that have already been invoiced. HP will not be liable for failure to meet any obligations in this Schedule to the extent such failure is due to delayed, false, or inaccurate information provided by Customer. 18. ASSIGNMENT Neither this Schedule nor any right or obligation hereunder shall be assigned or delegated, in whole or part, by either Party without the prior written consent of the other Party, not to be unreasonably withheld. 19. PUBLICITY HP may use Customer's name and identification of this engagement in connection with general lists of customers and experience. 20. INVOICING HP will invoice monthly in arrears, based on the impressions made during the previous month. Invoice terms are 30 days from HP's invoice date. Version 0803 MAI (Revised 2-8-2022) Page 5 of 8 HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE 08/30/2022 MPS-UammouOOOO 21. CHANGE ORDERS Both Parties agree toappoint oproject representative to serve as the principal point of contact inmanaging the delivery of services and indealing with issues that may arise. Requests tnadd additional service locations urmodify current service locations will require oChange Order signed byboth Parties. Additional models/series nfdevices not currently priced onthe Order will beadded otthe then -current rates, per the NAGPDVa|uePuintMaster Agreement Price List. 22. PRICES AND TAXES Initial prices will bwuuquoted inwriting byHP. Prices are exclusive of taxes, duties, and fees (including installation) unless otherwise quoted. If a withholding tax is required by law, please contact the HP order representative to discuss appropriate procedures. 24. DISPUTE RESOLUTION Any disputed matter under this Agreement will be referred to the parties' Project Wanogors, except for HP's right to terminate for Customer's failure to pay and except with respect to each party's right to pursue equitable remedies. If the Project Managers are unable to resolve the disputed matter within 2 weeks, the matter will be escalated to the parties' sponsoring executives. If these representatives fail to reach a mutual resolution within the following 2 weeks, or such other period as may be agreed to by the parties, the matter will be referred to the managers of such sponsoring executives. HP may suspend performance of services under this Agreement to the extent o disputed matter (including without limitation, e «oom majeune event or unfulfilled dependency) is not resolved within 80 days of the commencement ofthis dispute resolution process. [SIGNATURE PAGE pOLLOVVSJ Version uoonMm(Revised u-8-2uuu Page oovu HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE 08/30/2022 MPS-US000000000 HP and Customer agree by application of their duly authorized representative's respective signatures below that this Schedule should become effective as of the Schedule Effective Date. Customer also warrants that signature of this Schedule authorizes HP to provide the Services and that Customer will pay for all Services provided under this Schedule. This Schedule must be signed within ninety (90) days from the date listed in the header of this Schedule. The Parties also agree that this Schedule and any subsequent amendments or change orders are binding upon HP and Customer. SCHEDULE EFFECTIVE DATE: 113 CITY CONTRACT NO° RESOLUTION NO: HP INC. CITY OF YAKIMA Signature:7Wecaa 4 , . r Tawnl Sall (Sep 73 2(172 06 30 Mblr) Signature: Printed Name: Tawni Sall Printed Name: r ri- t 1 Title: Director, NA Managed Print Services Title: C...„.‘ \sit\ coy& er Date: Sep 23, 2022 Date: (I , Address: 11311 Chinden Blvd, MS 335 Boise, ID 83714 Address: 129 North 2nd Street Yakima, WA 98901 Contact Name: Andrew Moore Contact Name: Contact Email: andy.moore@hp.com Contact Email: rfq_L_Ctl \-ts 0.A W\ Contact Phone: 208-599-0036 Contact Phone: cy,,‘. Version 0803 MAI (Revised 2-8-2022) Page 7 of 8 HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE EXHIBIT A: SLAmbyLOCATION city state zip � 1D1N05thAve 08/30/202c MPa'uommuun000 Response Time HP Extended Reach 107W AhtanumRd 112G0hGt ^ � 124Q2ndGu � 1VO2TohomaAve WA U 98901 Yohkno ' WA 98903 � HPExtended Reach HPExtended Reach - - -U Yohkna WA : 98801 Yakima 202RoitvaleBlvd Ymhknu | WA 98902 2220 E Viola Ave 24038�10�� 2404 W Washington Ave Yakima WA 992 98901 | Yakima WA 98903 2 Yuhkno WA 88903 HP Extended Reach MPExtended Reach HPExtended Reach MPExtended Reach MPExtended Reach HP Extended Reach HPExtended Reach HP Extended Reach HP Extended Roach HPExtended Reach , HPExtended Reach 2406 West Washington Ave 401 N Front St �O390Highway 12 _ VV8 U 98903 yokkna WA 98901 Yakima WA 98908 Yakima $&A. ] 98908 | . . HPExtended Reach MPExtended Reach HPExtended Reach � HPExtended Reach Yohino V&A � 98908 HPExtended Reach 807 E Nob Hill Blvd Yehkna WA | 98901 HPExtended Reach MPExtended Reach Special for Devices Supported under the ES Propram. The Response Times listed below donot apply to those devices supported under the E8program. HPwill drop ship toner and ink cartridges via acommon carrier toaCustomer's location inatimely manner and oorequested bythe Customer. MPS Response Times: HPoffers two (2) response times depending onlocations: ° HIP Advantage - Next Business Day Response, toner and ink drop ship. ° HP Extended Reach - Depending on location, it may be greater than Next Business Day Response, toner and ink drop ship. All Response Times are determined by the ZIP codes listed above, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order. Version 0803wAI (Rem��-2022) CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the "Schedule') is made on the Change Order Effective Date specified below between HP Inc. CHP") and the customer named below ("Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"), This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active, This Change Order does not extend the term of the Schedule. THE FOLLOWING LOCATIONS ARE HEREBY ADDED TO THE. SCHEDULE AS LISTED BELOW: Address 31064V Washington Ave Yakima City State ZIP Response Time WA 98903 HP Extended Reach MPS Response Times: HP offers three (3) response times depending on locations: HP Priority— Priority 4 Hour Response, toner and ink drop ship HP Advantage — Next Business Day Response, toner and ink drop ship HP Extended Reach — Depending on location, it may be greater than Next Business Day Response, toner and ink drop ship Response times under each of these service levels begin once a case is created in HP's system, which includes an initial customer triage (phone -based if customer submits ticket via phone call; online -prompted if customer submits through service portal). Additionally, each service level includes drop -ship, automated toner and/or ink replenishment (ATR). All Response Times are determined by the ZIP codes listed above, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order. HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: HP INC. Signature Tcwni Printed Name: TawniSall Director,US Managed Print Date: Address: 11311 Chinden Blvd, MS 335 Boise, ID 83714 Contact Name: Contact Email: CITY 0 YAKIMA Sig nature: Printed Name: Title: Date; Address: 129 North 2nd Street Yakima, WA 98901 Contact Name: CITY CONTRACT NO: RESOLUTION NO:.. CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below (Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS ("PROG") Managed Print Services ("MPS"): Full Managed Print Services - Includes toner and ink cartridges, maintenance kits, parts, and repairs. Essential Support ("ES"): Toner Only - Includes toner and ink cartridges drop shipped to Customer's dock. THE FOLLOWING DEVICES ARE HEREBY MODIFIED TO THE SCHEDULE AS LISTED BELOW: MODEL TYPE RATE PROG HP M507 Mono $0.0142 MSS MODEL HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: HP INC. Signature: Tawni Sall Printed Name: Tawni Sall Title: Director, US Managed Print Date: Address: 11311 Chinden Blvd. MS 335 Boise, ID 83714 Contact Name: Sears, CJ ):Tv OF )<IMA Signature: Printed Name: Address: 129 North 2nd Street Yakima , WA 98901 Contact Name: Contact Email: csears@hp.com • Contact Email: cif\ aeA rtiotwo 11942 1 (4t CITY CONTRACT NO: RESOLUTION Na CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the "Schedule") is made on the Change Order Effective Date specified below between HP Inc, ("HP") and the customer named below ("Customer") and applies to Customers purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule, THE FOLLOWING LOCATIONS ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: Address 5.11 North 40th Avenue Yakima City State ZIP Response Time WA 98902 HP Extended Reach MPS Response Times: HP offers three (3) response times depending on locations: HP Priority - Priority 4 Hour Response, toner and ink drop ship HP Advantage Next Business Day Response, toner and ink drop ship HP Extended Reach - Depending on location, it may be greater than Next Business Day Response, toner and ink drop ship Response times under each of these service levels begin once a case is created in HP's system, which includes an initial customer triage (phone -based if customer submits ticket via phone call; online -prompted if customer submits through service portal). Additionally, each service level includes drop -ship, automated toner and/or ink replenishment (ATR). All Response Times are determined by the ZIP codes listed above, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order. HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: HP INC. Signature: Tawni Sall Printed Name: TawniSall Director,US Managed Print Y CONTRACT NO: i)DJI:1--- leCCO3 RESOLUTION NO: Signature: 01A. CITY OF YAKIMA Printed Name: ,c2.16\c, k ss-VOCI" trUil Title: Date: Address: 11311 Chinden Blvd. MS 335 Boise, ID 83714 Contact Name: Contact Email: Date: LZ Address: 129 North 2nd Street Yakima, WA 98901 Contact Name: Contact Email: ff‘iit-V\ CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below ("Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule, THE FOLLOWING LOCATIONS ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: Address 2202 Fruitvale Blvd Yakima City State ZIP Response Time WA 98901 HP Extended Reach MPS Response Times: HP offers three (3) response times depending on locations: HP Priority — Priority 4 Hour Response, toner and ink drop ship HP Advantage — Next Business Day Response, toner and ink drop ship HP Extended Reach — Depending on location, it may be greater than Next Business Day Response, toner and ink drop ship Response times under each of these service levels begin once a case is created in HP's system, which includes an initial customer triage (phone -based if customer submits ticket via phone call; online -prompted if customer submits through service portal). Additionally, each service level includes drop -ship, automated toner andlor ink replenishment (ATR). All Response Times are determined by the ZIP codes listed above, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order. HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: CITY CONTRACT RESOLUTION NO: HP INC. Signature: Tawni Sall Printed Name: TawniSall Title: Director,US Managed Print Date: Address: 11311 Chinden Blvd, MS 335 Boise, ID 83714 CITY OF YAKIMA Sig nature: Printed Name: 1- ck,Y r1 ` Cf(1 Title: Date: 0 Address: 129 North end Street. Yakima , WA 98901 Contact Name: Contact Email: Contact Name: Contact Email: tv -x• t.SI1A �.L2-0b1.es CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the"Schedule")is made on the Change Order Effective Date specified below between HP Inc. ("HP")and the customer named below("Customer")and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS("PROG") Managed Print Services("MPS"): Full Managed Print Services-Includes toner and ink cartridges,maintenance kits,parts,and repairs. Essential Support("ES"):Toner Only-Includes toner and ink cartridges drop shipped to Customer's dock. THE FOLLOWING DEVICES ARE HEREBY MODIFIED TO THE SCHEDULE AS LISTED BELOW: MODEL TYPE RATE PROG MODEL TYPE RATE PROG HP M480 Black $0.0194 MSS HP M480 Color $0.0811 MSS HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. ,�1 CHANGE ORDER EFFECTIVE DATE: CO21 1 I LeIH-3 CITY CONTRACT NO: V t'1 C(J.W 4 S RE:SOLUTION NO: j\J (/"7 HP INC. TY OF YIIMA Signature: Tawni Sail Signature: J Printed Name:Tawni Sall Printed Name. ,\p N,MO SOV\ Title:Director,US Managed Print Title:TA \ G t10. Date: Date: I42 II 2_3 Address: 11311 Chinden Blvd. MS 335 Address: 129 North 2nd Street Boise, ID 83714 Yakima,WA 98901 Contact Name: Sears,CJ Contact Name:\Av \ �o�e,5 Contact Email: csears@hp.com Contact Email: rit e,, cobs u;akvA CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the"Schedule")is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below("Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS("PROG") Managed Print Services("MPS"): Full Managed Print Services-Includes toner and ink cartridges,maintenance kits,parts,and repairs. Essential Support("ES"):Toner Only-Includes toner and ink cartridges drop shipped to Customer's dock. THE FOLLOWING DEVICES ARE HEREBY MODIFIED TO THE SCHEDULE AS LISTED BELOW: MODEL TYPE RATE PROG MODEL TYPE RATE PROG HP M806 Mono $0.0136 MSS HP M806 MICR $0.0289 MSS HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. f� CHANGE ORDER EFFECTIVE DATE: la!1(a (2.g CITY CONTRACT NO e�1` co 4:k-SO Rr:,OLUTION NO: HP INC. ITY OF YAK A Signature: Tawni Sall Signature: Printed Name:Tawni Sall Printed Name '\uv cvit,ov‘ Title: Director,US Managed Print Title: C\�11\ G,YXnC X Date: Date: ._ I •.R Address: 11311 Chinden Blvd. MS 335 Address: 129 North 2nd Street, Boise, ID 83714 Yakima,WA 98901 Contact Name: Sears,CJ Contact Name: `'\1� _\_l v\at\ �`,,\..\ Contact Email: csears@hp.com Contact Email: \ (X �ntOw ei vblp t (Au mu too.rA/ CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below("Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. THE FOLLOWING LOCATIONS ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: Address City State ZIP Response Time 602 N 4th St Yakima WA 98901 HP Extended Reach MPS Response Times:HP offers three(3)response times depending on locations: HP Priority—Priority 4 Hour Response,toner and ink drop ship HP Advantage—Next Business Day Response,toner and ink drop ship HP Extended Reach—Depending on location,it may be greater than Next Business Day Response,toner and ink drop ship Response times under each of these service levels begin once a case is created in HP's system,which includes an initial customer triage (phone-based if customer submits ticket via phone call;online-prompted if customer submits through service portal). Additionally,each service level includes drop-ship,automated toner and/or ink replenishment(ATR). All Response Times are determined by the ZIP codes listed above,therefore, if a location is listed with an incorrect ZIP code,then the Response Time may be incorrect and will be corrected by way of a Change Order. HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. r:.0 e� CITY CONTRACT NO: a1l-!fLf L" 1 CHANGE ORDER EFFECTIVE DATE: RP SOLUTION NO: NIA— HP INC. CITY OFYAKIM Signature: Tawni Sal! Signature: Printed Name:TawniSall Printed Name:�� `_ Vki\"0,0%(\ Title: Director,US Managed Print (Mut V Date: Date: r n(`ke,((a-3 Address: 11311 Chinden Blvd. 129 North 2nd Street MS 335 Address: Boise, ID 83714 Yakima,WA 98901 Contact Name: Contact Name. OK.\, `_ �� l.\ �U \ Contact Email: Contact Email: i'` CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2022-09-30 (the"Schedule")is made on the Change Order Effective Date specified below between HP Inc. ("HP")and the customer named below("Customer")and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS("PROG") Managed Print Services("MPS"): Full Managed Print Services-Includes toner and ink cartridges,maintenance kits,parts,and repairs. Essential Support("ES"):Toner Only-Includes toner and ink cartridges drop shipped to Customer's dock. THE FOLLOWING DEVICES ARE HEREBY MODIFIED TO THE SCHEDULE AS LISTED BELOW: MODEL TYPE RATE PROG MODEL TYPE RATE PROG HP Pro 4001 Mono $0.0177 MSS HP M406 Mono $0.0183 MSS HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. /� CHANGE ORDER EFFECTIVE DATE:___C_ 7 HP INC. I CITY OF YAKI MA Signature: Tawni Sall Signature: 1/ k -_---,_-tea Printed Name:Tawni Sall Printed Name:1\'r i-4a rr er) Title: Director,US Managed Print Title: r4 i rr t_r t 3 c_Y Date: Date: q Address: 11311 Chinden Blvd. MS 335 Address: 129 North 2nd Street Boise,ID 83714 Yakima,WA98901 Contact Name: Sears,CJ Contact Name: 1„„ ;G h ac j R.toles M l/' I Contact Email: csears@hp.com Contact Email: , ,,...obit, 6 (-3 Ct V..I rryA k..Det 0yv CITY CONTRACT NO:Q rx-- 'C RESOLUTION NO: