HomeMy WebLinkAboutThermo Fisher Scientific - Service Maintenance for Ultra Pure Water System in WWTP Lab March 16 2015
CONTRACT AGREEMENT SALES REP RE: SERVICE MAINTENANCE AGREEMENT NEW / RENEWAL
Dear Valued Customer,
Enclosed is the Instrument Service Agreement for your Thermo Fisher
Thermo Fisher Scientific Scientific Equipment at your facility We recognize your commitment
Asheville LLC to provide quality testing and appreciate the opportunity to assist
Bldg 2B, Suite 400 you by providing first rate service for your equipment.
28 Schenck Parkway
Asheville, NC We encourage you to renew or purchase a Service Agreement in order
28803 USA to assure your facility quality test results through scheduled
maintenance visits, genuine replacement parts and the services of
Contact: Patel, Sheila our factory trained Field Service Engineers.
Phone: 1- 828 - 365 -1324
Fax: 877 - 867 -8945 If you have any questions please contact your Sales Representative
(located upper left of this page) at 800 -438 -4851.
sheila.patel @thermofisher.com
We appreciate your continued support and business.
RENEWING OR PURCHASING COVERAGE IS EASY AS 1 -2 -3.
1) REVIEW YOUR SERVICE AGREEMENT FOR ACCURACY
- PLEASE MAKE ANY NECESSARY CORRECTIONS ON YOUR SERVICE
MAINTENANCE AGREEMENT QUOTE.
2) SIGN THE SERVICE AGREEMENT AND INDICATE THE METHOD OF PAYMENT;
PURCHASE ORDER, CREDIT CARD (VISA OR MC) OR CHECK.
CUSTOMER CONTACT FOR AGREEMENT - For p urchase order or check p a ent; please attach a copy of
the purchase order or a copy the check stub listing the
check number.
Contact: JENNIFER KEY If your organization does not use Purchase orders we will need
Phone: 509 - 575 -6133 in writing on company letterhead indicating this. We will
Fax: also need the billing address for your organization and
Email: Jennifer.Key @yakimawa.gov something to use in place of po , whether it is the date or
your initials, etc.
- For credit card payment please contact us at 800- 438 -4851.
It is the company's policy not to accept credit card numbers
via email or Tax.
A) FOR NIH SERVICE AGREEMENTs ONLY:
- Please sign the enclosed Service Agreement and return with a
new record of call number for a one year period under the
Blanket Purchase Agreement. Thermo Fisher Scientific LLC EIN
number is 36- 4087754 and DUNS number is 17- 075 -5479.
B) FOR NIH OPEN MARKET use contract number HHSN263999900321B
3) YOU CAN FAX EMAIL OR MAIL THE ABOVE REQUIRED INFORMATION TO:
- Fax number: 877 - 867 -8945
- Email: Contracts.LED.Asheville @Thermofisher.com
- Mail: Thermo Fisher Scientific (Asheville) LLC
Attention Service Contract Administrator
BLDG 2B 28 SCHENCK PARKWAY, STE 400
Asheville, NC 28803
When you receive your invoice send your ayment to:
Thermo Fisher Scientific (Asheville) LLC
P.O. Box 842339, Dallas, Texas 75284 -2339.
Federal ID 36- 4087754
Acceptance and delivery of your order is subject to the terms and
conditions on the face of this quote, which shall constitute the
exclusive contract between us for your order.
INSTRUMENT SERVICE AGREEMENT QUOTE
Contract Quote ISR0031775
Customer Contact THANK YOU FOR CHOOSING THERMO FISHER SCIENTIFIC Contract Sales Rep
Contact:JENNIFER KEY Thermo Fisher Scientific
Phone: 509 -575 -6133 CONFIDENTIAL Asheville LLC
Fax: Bldg 2B, Suite 400
Email: Jennifer.Key@yakimawa.gov * * * * * * * * * * * * ** 28 Schenck Parkway
- PLEASE NOTE THAT THE PRICING SET FORTH IN THIS QUOTATION Asheville, NC
IS PROPRIETARY TO THERMO FISHER SCIENTIFIC AND AS SUCH IS 28803 USA
CONFIDENTIAL AND SHOULD NOT BE DISCLOSED TO ANY OTHER VENDOR- Contact:Patel, Sheila
* * * * * * * * * * * * ** Phone: 1- 828- 365 -1324
Fax: 877 -867 -8945
Email: sheila.patel @thermofisher.com
Work Site 590796.L01 CITY OF YAKIMA WA, WASTEWATER TREATMENT PLANT, 2220 E VIOLA AVENUE TOM WHEELER 509- 731 -6178
YAKIMA, WA, 98901, USA denalithedogg @yahoo.com
Installation Age Package Contract Agreement Package Pro - Options
Contract # Model Your Serial# Date (Yrs) Type Start End Price Rated( %) Price Total
1000013162 GENPURE UV 41383518 11 -05 -12 2 WTR -TC 05 -04 -15 05 -03 -16 2445.00 0.00 0.00 2,445.00
Quantity Options Unit Price Total Price
1 Included PM 0.00 0.00
1000013163 PACIFIC TII 20 41383555 03 -01 -13 2 WTR -TC 06 -01 -15 05 -31 -16 2445.00 0.00 0.00 2,445.00
Quantity Options Unit Price Total Price
1 Included PM 0.00 0.00
Total Price (before applicable taxes): 4,890.00
INSTRUMENT SERVICE AGREEMENT QUOTE
Contract Quote ISR0031775
CONTRACT PACKAGE DETAILS
DO = DEPOT ONLY SC = SCHEDULE CARE
Depot Only Service Agreement The Schedule Care Plan provides thorough annual preventive
maintenance at your site by certified service engineers. Our specialist
The Depot Only Service Agreement is a practical choice will inspect, clean, check, adjust and run all appropriate tests to ensure
for compact equipment used in non - urgent situations. All that your lab equipment continues to meet the manufacturer's performance
repairs use genuine OEM parts and performance tests are tandards. While this plan does not cover the cost of repairs, it will
conducted to ensure that your equipment meets all factory assure you of priority service.
specifications before it is returned to you. Customer
responsible for shipping unit to Depot. Key features include:
* Annual onsite preventive maintenance (labor and travel included)
Key features include: * Priority scheduling for time and material onsite repair
* Priority Depot repair * Priority scheduling for time and material depot repairs
* All labor and parts covered at 100% * Phone and e -mail support
* Depot to customer shipping is included * 15% discount on parts, labor and travel when additional
service is needed outside of the scheduled preventive
Base Coverage Exclusions: Consumable items such as light bulbs, gaskets, maintenance visit (DISCOUNT for parts applies to Thermo
O- rings, vacuum /rotor grease, grease, batteries, rotors, rotor buckets, TBA, Fisher Scientific Equipment, some parts may not be available)
filters, chart recorder pen's, paper. Non factory installed accessories, buy -in
parts and engineering specials. Complete system replacement is not covered Base Coverage Exclusions: Consumable items such as light bulbs, gaskets,
under contract. O- rings, vacuum /rotor grease, grease, batteries, rotors, rotor buckets, TBA,
filters, chart recorder pens, paper. Non factory installed accessories, buy -in
parts and engineering specials. Complete system replacement is not covered under
contract.
TC = TOTAL CARE WR = WARRANTY PLUS
The Total Care Plan is our most comprehensive support plan for lab * *PLAN ONLY AVAILABLE AT TIME OF INITIAL EQUIPMENT ORDER * **
equipment. It minimizes downtime through responsive onsite service
through annual preventive maintenance by factory - certified service Extend your manufacturer warranty with the Warranty Plus Plan. With this
engineers. The Total Care Plan assures optimal performance of your plan you get an additional 12 months warranty and on -site preventive
equipment at a fixed annual cost that makes it easy to budget for maintenance for your lab equipment. Plans must be purchased at time of
equipment support expenses. initial equipment order.
Key features include: Key features include:
* Priority onsite repair * Priority onsite repair
* Annual onsite preventive maintenance * Annual onsite preventive maintenance
* All labor, parts and travel time covered 100% * All labor, parts and travel time covered 100%
* Priority depot repair * Priority depot repair
* Unlimited priority phone and e -mail support * Unlimited priority phone and e -mail support
Base Coverage Exclusions: Consumable items such as light bulbs, gaskets, Base Coverage Exclusions: Consumable items such as light bulbs, gaskets,
O- rings, vacuum /rotor grease, grease, batteries, rotors, rotor buckets, TBA, O- rings, vacuum /rotor grease, grease, batteries, rotors, rotor buckets, TBA,
filters, chart recorder pen's, paper. Non factory installed accessories, buy -in filters, cart recorder pen's, paper. Non factory installed accessories, buy -in
parts and engineering specials. Complete system replacement is not covered parts and engineering specials. Complete system replacement is not covered
under contract. under contract.
INSTRUMENT SERVICE AGREEMENT QUOTE
Contract Quote.ISR0031775
DTC = DEPOT TOTAL CARE DWR = DEPOT WARRANTY PLUS
The Total Care Plan is our most comprehensive support plan for lab * *PLAN ONLY AVAILABLE AT TIME OF INITIAL EQUIPMENT ORDER * **
equipment. It minimizes downtime through responsive depot service
through annual preventive maintenance by factory - certified service Extend your manufacturer warranty with the Warranty Plus Plan. With this
engineers. The Total Care Plan assures optimal performance of your plan you get an additional 12 months warranty and depot preventive
quipment at a fixed annual cost that makes it easy to budget for maintenance for your lab equipment. Plans must be purchased at time of
equipment support expenses. initial equipment order.
Key features include: Key features include:
* Priority depot repair * Priority depot repair
* Annual depot preventive maintenance * Annual depot preventive maintenance
* All labor and parts covered 100% * All labor and parts covered 100%
* Priority depot repair * Unlimited priority phone and e -mail support
* Unlimited priority phone and e -mail support
Base Coverage Exclusions: Consumbale items such as light bulbs, gaskets,
Base Coverage Exclusions: Consumable items such as light bulbs, gaskets, O- rings, vacuum /rotor grease, grease, batteries, rotors, rotor buckets, TBA,
O- rings, vacuum /rotor grease, grease, batteries, rotors, rotor buckets, TBA, filters, chart recorder pen's, paper. Non factory installed accessories,
filters, chart recorder pen's, paper. Non factory installed accessories, bui -in buy - inparts and engineering specials. Complete system replacement is not covered
parts and engineering specials. Complete system replacement is not covered nder contract.
under contract.
INSTRUMENT SERVICE AGREEMENT QUOTE
Contract Quote ISR0031775 •
This Quote is valid for up to 30 days from the contract start date shown above.
TERMS AND CONDITIONS OF SERVICE
Thermo Fisher Scientific (Asheville) LLC (hereinafter defined as "Thermo Fisher ") agrees to perform and Customer agrees to pay for the servicing of equipment subject to the
following terms and conditions. This order shall be deemed accepted upon the signature of customer's acceptance of the Thermo Fisher copy of this order or the commencement of
Service by Thermo Fisher. Thermo Fisher objects to any additional or different terms contained in Customer's response.
1. Service Thermo Fisher will repair those instruments identified which are not operating and restore them to product specifications as determined by Thermo Fisher within the 48
contiguous United States and the District of Columbia, Monday through Friday (excluding Thermo Fisher holidays) during the hours of 8:00 a.m. to 5:00 p.m. local standard time
( "Normal Hours "). For service calls requested outside of Normal Hours or weekends or nationally observed holidays, Thermo Fisher will bill Customer at Thermo Fisher's after hours
service rate.
(a) No repairs or modifications have been made by anyone other than an authorized Thermo Fisher Service Representative.
(b) The instrument was installed within ninety (90) days of shipment from the manufacture's or dealer's location, whichever applicable, and was installed by an authorized
Thermo Fisher Service Representative when required by Thermo Fisher.
(c) Any replacements by Thermo Fisher do not extend the original warranty period.
(d) During the applicable warranty period, Thermo Fisher will, subject to service terms and conditions and with reasonable promptness, at its cost repair those instrument
malfunction which occur notwithstanding that the instrument is being operated in accordance with Thermo Fisher's instruction manual for such instrument. A service call shall be
considered complete when Thermo Fisher demonstrates by an appropriate test procedure that the instrument is operating in accordance with its performance specifications. Thermo
Fisher shall provide to the customer a copy of the Field Service Report detailing the work performed by Thermo Fisher's Field Service Representative. Thermo Fisher reserves the
right to make any changes in the design or construction of this instrument at any time, without any obligation.
(e) Thermo Fisher warrants that instrument service rendered by Thermo Fisher to the customer hereunder shall be performed by Thermo Fisher in a workmanlike manner resulting in
satisfactory instrument performance.
2. Payment
(a) Customer agrees to makes payment of the total charge as a single payment within thirty days of the invoice. All payment is net 30 (thirty) days.
(b) Charges are exclusive of all state, local, use, excise and other taxes. Any such tax shall be paid by the Customer unless the Customer furnishes a valid exemption certificate
to Thermo Fisher.
3. Replacement Parts There shall be no charge to customer for parts provided by Thermo Fisher for warranty service repair other than supplies of consumables, customer maintenance
items, printer paper, pens, specialized lamps and fuses. Thermo Fisher provides a three (3) month warranty with replacement parts.
4. Key Operator Customer shall designate a key operator who shall be made available to Thermo Fisher to describe instrument malfunctions to Thermo Fisher Representatives by
telephone and who shall be qualified to perform simple adjustments and corrections a requested by Thermo Fisher's representatives. Failure to designate a key operator or to
perform customer maintenance as specified in the instrument instruction manual, may result at Thermo Fisher's option in a service call invoiced by Thermo Fisher at its standard
rates for service, travel or move, labor and parts.
5. Equipment Modification Thermo Fisher reserves the right to make any changes in the design or construction of Thermo Fisher's instruments without incurring any obligation to
make any changes whatsoever in the instruments described in this agreement. User agrees to allow Thermo Fisher at Thermo Fisher's expense to make retrofits or design changes which
improve instrument reliability but do not change instrument performance characteristics.
6. Limitations
(a) Exceptional Causes of Equipment
Malfunction. Repair of equipment malfunction for the following abnormal conditions is not covered by this Agreement and will be performed by Thermo Fisher at its current service
rate for labor and parts:
i. Shipping damage incurred enroute to Customer's site or because of moving equipment. Thermo Fisher will promptly provide a cost estimate for repairs to the consignee for
filing claims to carriers for shipping damage.
ii. Flood, lightning, earthquake, tornado, hurricane or fire, bombing, armed conflict, malicious mischief, sabotage or other natural or manmade disasters.
iii. Physical abuse, misuse, sprinkler damage, electrical surge or abnormal power variation.
iv. Repairs, maintenance, or modifications made by anyone other than Thermo Fisher trained personnel or without Thermo Fisher's supervision and /or approval.
v. Relocation and reinstallation of equipment are not covered under this Agreement; although upon request Thermo Fisher, will supervise the removing, crating, relocation and
reinstallation of equipment at Thermo Fisher's current service rate.
(b) Maintenance or replacement of media (i.e., floppy disks, plotter supplies, etc.) whatever the reason for loss, failure or damage is not covered by this Agreement.
INSTRUMENT SERVICE AGREEMENT QUOTE
Contract Quote ISR0031775
(c) The servicing of non - Thermo Fisher material or equipment is not covered by this Agreement. This includes non - Thermo Fisher material or equipment purchased for Engineering
Specials.
(d) Beta -site support is not covered by this Agreement.
(e) Service calls made to train operators, not equipment malfunction, are not covered by this Agreement.
7. Warranty. Subject to the conditions set forth in this Agreement, Thermo Fisher warrants that Service rendered by Thermo Fisher to the Customer hereunder shall be performed by
Thermo Fisher in a workmanlike manner and thereafter, the instrument will perform in accordance with its published specifications for ninety (90) days from the date of Service.
Thermo Fisher's sole obligation under this Agreement is to provide Service as described in Section 1, Service. THERMO FISHER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND
DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY REPLACEMENTS BY THERMO FIHSER DO NOT
EXTEND THE ORIGINAL WARRANTY PERIOD.
8. Indemnification and Limitation of Liability. Thermo Fisher agrees to indemnify, defend and save Customer, its officers, directors, employees, agents and representatives
harmless from all losses, expenses, demands and claims made against Customer, its officers, directors, employees, agents and representatives because of any personal injuries,
death or property damage to the extent it is caused by the negligence or willful misconduct by Thermo Fisher, its employees, agents or representatives in connection with its
performance of services.
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING BUT NOT LIMITED TO, LOST PROFITS AND BUSINESS INTERRUPTION),
REGARDLESS OF WHETHER EITHER PARTY; (A) HAS BEEN INFORMED OF THE POSSIBLITY OF SUCH DAMAGES, OR (B) IS NEGLIGENT. IN NO EVENT WILL THERMO FISHER'S TOTAL LIABILITY EXCEED THE
CHARGE PAID BY CUSTOMER FOR THE SERVICE.
9. Insurance Thermo Fisher maintains insurance policies which have the following minimum limits and coverage:
(a) Comprehensive general liability insurance for a limit of $1,000,000 (one million) for each occurrence and $2,000,000 (two million) in the aggregate,
(b) Statutory workers' compensation and employer's liability insurance. Copies of certificates of insurance evidencing the specified coverage are available upon request.
10. Customer Responsibilities
(a) Customer shall provide Thermo Fisher personnel reasonable access the equipment whenever service is required. Customer shall cooperate with Thermo Fisher personnel so that
service can be performed efficiently and without interruption.
(b) Thermo Fisher shall be allowed use of Customer equipment which Thermo Fisher personnel deem necessary for performance of service.
(c) Customer shall be responsible for the procurement, installation, and maintenance of all non - Thermo Fisher communication media including but not limited to telephone and
communication equipment for the remote transmission of data. Charges for such equipment or media in connection with the performance of service under this Agreement shall be borne
by Customer.
11. General
(a) Thermo Fisher agrees not to knowingly disclose any information or data obtained pursuant to the performance of this Agreement when such information or data is clearly
identified as proprietary.
(b) Thermo Fisher reserves the right to determine the assignment of its employees in the performance of this Agreement.
(c) Neither party shall assign this Agreement without prior consent of both parties.
(d) This document constitutes the complete and exclusive agreement between Thermo Fisher and the Customer concerning the servicing of equipment and no addition to or
modification of any provision of this Agreement shall be binding on Thermo Fisher unless made in writing and signed by a duly authorized representative of Thermo Fisher.
(e) This Agreement shall be governed by the internal laws of the State of Thermo Fisher's location in the United States. Customer consents to venue and jurisdiction over any
action related to this Agreement in the county and state of Thermo Fisher's location.
Any provision(s) of this Agreement . ny way contravenes the law of any state or country in which this Agreement is effective shall to the extent of such contravention of
law, be deemed separable and s - not aff -- any other provision or the validity of this Agreement.
As an authori --d representat''e of the =.yer, your signature below creates an Agreement to buy the services listed above and your acceptance of the Terms and Conditions
on the fore.. g pages as t - sol- d exclusi = terms for your purchase. (Rev 11- 07 -13)
riz-: Customer Signature Date
Pu .� 0r. er Nytg o
ber r heck Number (Please attach document)
/ 3/23/2015
Thermo Fisher Service Sales Specialist Date
FAX TO 877- 867 -8945 or EMAIL CCo racts. LE / D.Asheville @thermofisher.com
CITY CONTRAC I N0: l . xl , '(a((a A �
RESOLUTION NO:, k )1
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