The URL can be used to link to this page

Home My WebLink AboutHP INC- Maintenance Services and Support ScheduleHPMAINTENANCE SERVICES AND SUPPORT SCHEDULE July or.20m1 This Maintenance Services and Support Schedule ("Schedule") defines the activities to be provided by the HP entity named below ("HP") to the customer named below ("Customer") and applies to Customer's purchases of and Hps provision of maintenance oomi000 (the ^Gomi000^). This Schedule doaohboo the Statement ofWork for the delivered Gemicou, along with the NAGPO Vo|uaPoint Muster Agreement Terms and Conditions for Copiers and Managed Print Services number 140596, which collectively constitute the agreement ("Agreement") between the parties. This Agreement is not effective until signed by Customer and accepted by HP, as specified below ("Effective Date"). The Parties agree that this Agreement and any Change Order orother ancillary agreement can be completed and executed with electronic signatures or as otherwise required by law. Capitalized terms not defined herein are defined in the Agreement. In case of conflicts between terms of this Schedule and the Agreement, the provisions of the Agreement shall prevail to the extent of the conflict. HP and Customer may be individually referred to as "Party," and collectively as the "Parties." 1. TERM: 12 MONTHS 2. GENERAL DEFINITIONS • Support Programs ("PROG^). ° Maintenance Services and Support ("MSS"): Full MISS - Includes toner and ink cartridges, maintenance kdo' parts, and repairs. • Essential Support ("ES"): Toner Only - Includes toner and ink cartridges drop shipped to Customer's dock. Maintenance kits, parts, and repairs available onoTime and Materials (^T0M^)invoice. • • HPWILL PROVIDE SUPPORT WHICH INCLUDES THE FOLLOWING: Toner and Ink Cartridges Maintenance Items for MISS Program Toner and Ink Cartridge Disposal Location Specific Response Times 3. .PRICING SCHEDULE ON 0 0 Repair Services for devices inMISS Program Cleanings otEvery Technician Visit Phone and Online Support for MISS Program & 0 04 Strategic Business Reviews Assigned Account Manager Remote Monitoring Software Client Manager SUPPORT RATES FOR THE VARIOUS DEVICES ARE AS FOLLOWS: MODEL TYPE RATE PROG MODEL TYPE RATE PROG HP E45028 Black $0.0170 MISS HP E47528 Black $0.0170 MISS HP E47528 Color $0.0794 MSS HP E55040 Black $0.0144 MSS HP E55040 Color $0.0584 MSS HPM180 Black $0.0561 MISS HP M180 Color $0.2222 MSS HP M254 Black $0.0415 MISS HIP M254 Color $0.1709 MSS HP M277 Black $0.0374 MISS HP M277 Color $0.1745 MSS HP M281 Black $0.0318 MISS HP M281 Color $0.1429 MSS HP M283 HP M283 Color $0.1819 MISS HP M452 Black $0.0241 MISS HP M452 Color $0.0986 MISS HP M454 Black $0.0238 MISS HIP M454 Color $0.0984 MISS HIP M477 Black $0.0182 MISS HP M477 Color $0.0893 MISS ' HPM479 ^ Black *0.0216 MISS HP M551 Black $0.0174 MISS HP M479 Color $0.0964 MSS HP M551 Color $0.0755 MSS HPK4554 Black $0.0165 MISS HP M554 Color $0.0771 MSS HP E40040 Mono $0.0142 MSS HP E42540 Mono $0.0165 MSS HP M402 Mono $0.0167 MISS Version n80oMm(Revised 3a3-2020) Page 1ma HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE Julyz7, 2021 HP M426 Mono $0.0182 MSS HPM002 HP 5550 Black $0.0174 ES HP M601 Mono $0.0195 MSS HPP3O15 - Mono $0.0180 MSS HP 5550 Color $0.1132 ES HPQN14i5 Black $0.0469 ES HPCM1415 Color $0.1758 ES HPCM2320 HPCM�s�o 353O Black $0.0182 ES HPCM2320 Color $0.1054 ES Black $0.0195 ES HPCM3530 Color $0.0980 ES HP CP1525 Black $0.0469 ES HP CP1525 Color $0.1816 ES HP CP2025 Black $0.0329 ES HIP CP2025 Color $0.1247 ES HP CP3525 Black $0.0197 ES HP CP3525 Color $0A066 ES HPM175 Black $0.0762 ES HP M175 Color $0.2578 ES Black $0.0399 ES HIP M251 Color $0.1640 ES Black $0.0420 ES HP M276 Color $0.1802 ES MPM375 Black $0.0249 ES HP M375 Color $0.1587 ES HPM451 Black $0.0306 ES HP M451 Color $0.1609 ES Black $0.0182 ES HP M476 Color $0.0896 ES HP 1320 Mono $0.0172 ES HP 4200 Mono $0.0107 ES HP 4250 Mono $0.0100 ES HPM1212 Mono $0.0318 ES HP M127 Mono $0.0351 ES HP M1536 Mono $0.0301 ES HP M401 Mono $0.0226 ES HIP P2035 Mono $0.0295 ES HP P2055 Mono $0.0210 ES HP P3005 Mono $0.0147 ES HPP4O14 Mono $0.0193 -ES 4. SERVICE REQUESTS Gomico requests can be made twenty-four (24) hours e day, seven (7) days a week by calling Hpo toll -free numbor(1-8OO'745'2025) and leaving ovoice mail orthrough the online portal Upon receipt ofany supplies provided byHPunder this Schedule, Customer shall be responsible for their safekeeping and shall reimburse HP, at the then -current NASPO ValuePoint Master Agreement list price, for any supplies that are lost, stolen or damaged. Supplies provided by HP under this Schedule may only be used on devices covered under this Schedule. At the end of the Term, unused supplies provided by HP under this Schedule shall be returned to HP and are the property of MP at all 8moo unless o1honviaa specified. HP encourages Customer to use HP'u free cartridge return program for empty laser and ink cartridge disposal. See vmww.hp.00m/rooyoofor details. Except 0nthe extent that ospecific requirement ioset out inthis Schedule, HPwill manage the method and provision of the support programs inits sole discretion. 5. SERVICE LEVEL DEFINITIONS h4 MSS Response Times., HPoffers two (2)response times depending unlocations: ~ ° MPAdvantagw-Nox Business Day Response, toner and ink drop ship. ' • HP Extended Reach - Depending on locoUon, it may be greater than Next 8uvin000 Day Rospon"o, toner, and ink Umpahip. (h) MSS Response Times will only be measured during HP normal business hours and only apply to devices supported by the MSS program. Location specific MSS Response Times can bofound inExhibit A.attached hereto. All Response Times are determined by the ZIP codes listed in Exhibit A, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may boincorrect and will bocorrected byway ofaChange Order. Special Note process for requesting service for devices supported by MOO and MVG programs is the same. but technicians and fulfillment of the requests are separate and distinct for each support Version ouoomm(Revised 3-2a-2nun Page omx HPMAINTENANCE SERVICES AND SUPPORT SCHEDULE July zr.2021 program. For examp|o, if aoniuo request is placed for device on MVS, the technician that responds may only service the device for which service was requested and any other device on MVS support program (the reverse is true for service requests placed for devices supported by the MSS program). 6. CLIENT MANAGEMENT (a) Remote Client Management. HP will provide Customer with a Client Manager ("CIM") that will perform the following services for the Term of the Schedule: (1) Serve as the single point of contact responsible for the delivery of the Services, Customer relationship, Customer naUsfaction, and manage escalated issues and corrective actions until resolution; (2) Jointly develop with Customer documented plan ("Delivery Plan") designed to promote delivery consistency and track topics for scheduled strategic reviews; (3) Coordinate and manage Change Orders; (4) Summarize HP standard fleet tracking and utilization reports for discussion during scheduled strategic reviews; (5) Provide o statistical analysis of fleet performance during scheduled strategic reviews; and (6) Track and report service level commitment performance in an HP -defined format. HP will padbnn all activities remotely. In coordination with the assigned Client Managor, the CMwill schedule and lead annual remote strategic reviews to discuss: (1) the summary of HP's performance against the Schedule, (2)the Delivery Plan, (3) the fleet management analysis (fleet utilization), and (4) recommendations for optimization. 8. TERM. TERMINATION & RENEWAL The term of this Schedule will begin on the Schedule Effective Date and will continue for the Term indicated above. Rates listed in the Pricing Schedule above are fixed for the initial Term ofthis Schedule. Customer may only terminate this Schedule in the event of HP's uncured material breach of this Schedule. HP will have thirty (30) days from Customer's written notice to cure such breach. |fHPfails 0o cure such breach within the thirty (30)doy period, this Schedule will terminate, with no Termination Fee, ninety (90) days after the written notice was received. This Schedule may not be cancelled for convenience by Customer. In the event of any early termination of this Schedule by Customer for any reason other than HP's material breach, HP, in its sole discretion, may assess and invoice Customer the number of impressions estimated to be remaining for the term of this Schedule based on the most recent historical impression counts ("Termination Fee"). Upon termination of this Gnhodu|o. Customer will pay HP for all Gominoa porformod, and all ohenQoo and expenses then duo HP under this Schedule, including any applicable Termination Fee. HPreserves the right tuterminate this Schedule with thirty (3O)days' notice. 9. DEVICES COVERED UNDER THIS SCHEDULE The impression rates listed in the Pricing Schedule above and the terms contained herein are offered based onsupporting all eligible devices within Customer's supportable locations listed in Exhibit Aand Customer keeping the remote monitoring anft*ane active and reporting. All devices of a similar model/series must be enrolled in the support program and covered under this Schedule unless a specific written exception ingranted. Devices can only be removed from the support program if they are taken out of service and permanently removed from osupportable location. Additional devices may be added at any time if HP currently provides support for that model/series. Supportable devices that are added at a later date that are not currently included in the Pricing Schedule will be added at the then current rate. To odd a device to or remove o device from the Sohodu|e. Customer must submit on email request to HP at gmns' ain mmm using o form to be provided by HP. Such requests must be submitted by an account manager orexecutive employed by Customer, or an employee authorized by the account manager or executive. Devices must be in a working condition prior to being enrolled in this program. If a device to be added to this Schedule is not new, HP will determine if repairs are required to bring the device toaworking condition. If repairs are required, HP will notify Customer and, with Customer's approval, will provide those parts and repairs at HP'e standard parts and uomioo ,a*,o, per the pricing in the NAGPOVo|uoPuint Master Agreement. If mono device to be enrolled is in a "toner low" or "ink low" condition, Customer will be invoiced 50% of the retail price ofanew toner nrink cartridge. If color device to be enrolled is in a "toner low" or "ink low" condition, Customer will not be invoiced for the first cartridge, but will be invoiced for additional cartridges at retail price. Customer agrees tofollow correct device operation guidelines as specified by the manufacturer for all devices covered under this Schedule. /nthe event that a device reaches defined end of service -life or if HP cannot acquire spare parts with commercially reasonable efforts, HP may terminate Services for the respective device and potentially all like devices. 10. HOURS OF SERVICE- HP's normal business hours are Monday through Friday, 8:00 a.m. through 5:00 p.m., local time. HP does not provide Services during the following holidays: ° New Year's Day ° Memorial Day ° Independence Day ° Labor Day ° Thanksgiving Day ° Christmas Day Version onoomm(Revised s-2ueozo) Page xmo HPMAINTENANCE SERVICES AND SUPPORT SCHEDULE July zr.20m1 HP does not provide office support, though does provide technician support, during the following holidays: ° Martin Luther King Day ° Presidents' Day � Juneteonth ° Friday following Thanksgiving ^ Christmas Eve " HPcompany-wide shut down between Christmas Day and New Year's Day 11. PRICING Customer will be billed at the per impression rates by device model/series as listed in the Pricing Gohodu|o, and per the NAOPO Vo|uoPoint Master Agreement. One (1)01/2"x11^(A4) print will bacharged ooone (1)impression. One (1)0Y"'x14^(|ega|)print will be charged as one point three (1.3) impressions. One 11" x 17" (A3) size print will be charged as two (2) impressions. A duplex print will be charged as two (2) times the number of impressions that would be charged for a one-sided print. All other page sizes will be charged as reported by the device. If no purchase order is issued then, by signing this Schedule, Customer authorizes HP to provide the Services and will not contest payment. 12. CUSTOMER REQUIREMENTS (e) Customer is responsible for assisting in a timely installation of the remote monitoring ouMwam and for keeping the remote monitoring software active. Customer understands that if the remote monitoring software is cle-activated, HP will not be able to receive "Toner Low" or "Service Alert" messages from devices and HP will not be held to the response time commitments listed inExhibit A. Upon either notice or discovery of a non -reporting device, Customer shall promptly return the device to a reporting condition. Customer may be naoponoih|a for manually reporting impression counts for non -networked devices or for non - reporting devices to ensure current and accurate data for billing and reporting purposes. Customer acknow|odqoathat Customer has no ownership of software provided by HP, including the remote monitoring software. Subject tothe terms of this Schedule and the Agreement, Customer agrees to allow HP the right to collect and use data through the remote monitoring software. (b) Non-Reportlnq Devices: For any device subject to remote monitoring software (for example, a Data Collection Agent ("DCA") or other automated data collection tool provided by HP) that stops reporting data ("Non -Reporting Device"), Customer shall support HP in locating and returning all such Non -Reporting Devices toa reporting condition and too designated location. Customer remains liable for payment of all charges for Non -Reporting Devices as determined by manually retrieved usage reports to be provided by Customer to HP every thirty (30) calendar days from the date that HP notifies Customer of the non -reporting status of the devices until the devices are ngumod to an automated reporting status. |fCustomer fails to provide timely usage reports forNon'Roporting Dovivao. HP may: (1) continue toinvoice impression rates based upon the hioVmhoa| usage data gathered from the last billing cycle when the device was in u reporting status. Once received HP r000meo the right to moonoi|o actual usage against any previously invoiced impression amounts based upon historical data and then invoice in arrears for impressions not previously captured. Customer agrees vopay all such related invoices. (2) suspend invoicing for impressions on the affected device until the device is returned to an automated reporting status and then invoice Customer inarrears for all non -reported impressions; or (3) continue to invoice for impressions using the manufacturer's stated yield as the usage for each cartridge shipped during the billing period, multiplied bythe impression rate per applicable device. <b> Manual ReportingFor each device designated as a manual reporting device (i.e. a device that is incapable of automated data roprrting). Customer shall provide to HP usage reports every thirty (30) calendar days. If at any point in time Customer stops timely reporting such data, such device shall be deemed a Non -Reporting Device and Customer remains liable for payment of all charges and fees for such Non -Reporting Devices. In such circumntoncos. HP may continue tu invoice for impressions based upon: (1) the manufacturer's stated yield as the usage for each cartridge shipped during each billing period that the device remains in a non -reporting condition, multiplied by the impression rate per applicable device; or (3) the historical usage data gathered from the last billing cycle when the device was in a reporting condition. Once received, HP reserves the right to reconcile actual usage against any impressions previously invoiced based upon historical data and then invoice in arrears for impressions not previously captured. Customer agrees to pay all such related invoices. (d) 5pecial Note for mSKU1Dm*icos:Anydeviroodooigna1edoamSKUdovicoointhoPridngSohodu|emuotboonnnnctedtotho JetAdvantage Management (JAM) software at all times. Customer must assist HP in a timely installation of JAM and support HP in resolving any ioouoo with devices that are not properly connected to JAM. Use of supplies on any mOKU device that are not provided directly by HP as a part of this Schedule may result in the device being disconnected from JAM. HP may increase the impression rate of any mSKU device that is disconnected from JAM, on a forward looking basis, if such non -reporting condition is due to Customer or lack of cooperation of Customer. HP will notify Customer of any adjustment to the impression rates. HP will implement the new impression rates unless notified of a concern within ten (110) Business Days from the notice date. in case of timely notification of concern, HP and Customer will work in good faith to resolve the dispute in a timely manner. During such time, Customer will be invoiced and pay the unadjusted impression rates until resolution of the dispute. Version nooamm(Revised o-2o-2ouo) Page 4wa HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE July ur.mo1 13.TONER AND INK COVERAGE HPregularly reviews toner and ink consumption. If it isdiscovered that there are devices that are printing with greater than seven percent (7%) toner or ink coverage for monochrome, and twenty-eight percent (28%) toner or ink coverage for color, HP will notify the Customer inwriting. HPwill work with Customer tocorrect this problem by making recommendations that may include but are not limited to print policy changes, workflow changes, and device changes. |fafter sixty <0O>days, Customer has not orwill not make changes horeduce toner or ink coverage below these limits, HP may increase the rates to account for the increase in coverage, but at no time shall any rate increase exceed the pricing listed inthe NAGPDVa|uePuint Master Agreement. Those increased rates will remain inplace until the next annual review. 14. DEVICE OBSOLESCENCE Amanufacturer may choose tonolonger support adevice ekwhich time replacement parts and/or supplies are nulonger available for that device model/series, HP will make reasonable commercial efforts to continue to provide Service for the device, but HP reserves the right 0mdiscontinue providing Services uothe respective device and potentially all like devices. If the respective device has been on contract for greater than three (3) months, then a standard credit will be provided towards the purchase of an HP printing device. 15. ITEMS NOT COVERED The following hamo are not covered under the Services: papar, stoploa, font cartridges, third -party G|MM or D|MMa, third -party a000umohom, and all o*omm| interface cards. Gpooio| note on Firmware Upgrades: HP will only perform Firmware Upgrades if the manufacturer has announced the Firmware Upgrade resolves a known serviceissue. 16. REMOVAL OF CONFIDENTIAL|NHORMATION Ifahard drive fails, and HP determines that the device,which iostill inits service life can nnlonger barepaired and must boreplaced, HP will remove the hard drive from the defective device and leave it with Customer prior to removing the defective device from Customer's premises. In the event that Customer reiquests that HP repair or replace a device or upon termination of the Schedule, HPwill cleanse all hand drive data in accordance with NAGPO Va|uaPoint Master Agreement 04.O.5.(Mond Drive Removal and Surrender). In any other instance when the hard drive needs to boreplaced there may be a cost associated with the replacement drive, and pricing will be in accordance with the NAGPOVo|uoPoint Master Agreement Price List. 17. SCHEDULE REVISIONS If the assumptions and/or circumstances used to create the Pricing Schedule are found to be incorrect or misstated or to have substantially changed, then HP and Customer shall meet and in good faith negotiate equitable changes to the Schedule, which may include, but is not limited to, adjusting rates and/or service level commitments, in adherence with the NASPO ValuePoint Master Agreement. Any changes will only have effect for the future without any retroactive effect on any rates or charges that have already been invoiced. HP will not be liable for failure to meet any obligations in this Schedule to the extent such failure is due to delayed, false, or inaccurate information provided byCustomer. ASSIGNMENT Neither this Schedule nor any right or obligation hereunder shall be assigned or delegated, in whole or part, by either Party without the prior written consent of the other Party, not to be unreasonably withheld. 19. PUBLICITY HP may use Customer's name and identification of this engagement in connection with general lists of customers and experience. 20. INVOICING HP will invoice monthly in arrears, based on the impressions made during the previous month. Invoice terms are 30 days from HF'a invoice date. 21CHANGE ORDERS Both Parties agree uoappoint oproject representative uoserve oothe principal point of contact inmanaging the delivery ofservices and in dealing with issues that may arise. Requests to add additional service locations or modify current service locations will require a Change Order signed by both Parties. Additional models/series of devices not currently priced on the Order will be added at the then -current rates, per the NASPO ValuePoint Master Agreement Price List. 22. PRICES AND TAXES Initial prices will be as quoted in writing by HP. Phoon are exclusive of taxes, duUoo, and fees (including installation) unless otherwise quoted. If a withholding tax is required by law, please contact the HP order representative to discuss appropriate procedures. 24.oISpUTE RESOLUTION Any disputed matter under this Agreement will be referred to the parties' Project Managers, except for HP's right to terminate for Customer's failure to pay and except with respect to each party's right to pursue equitable remedies. If the Project Managers are unable to resolve the disputed matter within 2 weeks, the matter will be escalated to the parties' sponsoring executives. If these representatives fail to reach a mutual resolution within the following 2 weeks, or such other period as may be agreed to by the parties, the matter will be Version 000nwm(Revised n-2n-2uuo) Page nmo HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE July 27, 2021 OPD-0001690922 referred to the managers of such sponsoring executives. HP may suspend performance of services under this Agreement to the extent a disputed matter (including without limitation, a force majeure event or unfulfilled dependency) is not resolved within 60 days of the commencement of this dispute resolution process. [SIGNATURE PAGE FOLLOWS.] Version 0803 MAI (Revised 3-23-2020) Page 6 of 8 HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE July o7,a21 HP and Customer agree by application of their duly authorized representative's respective signatures below that this Schedule should become effective aaofthe Schedule Effective Date. Customer also warrants that signature of this Schedule authorizes HP to provide the Services and that Customer will pay for all Services provided under this Schedule. This Schedule must be signed within ninety (90) days from the date listed in the header of this Schedule. The Parties also agree that this Schedule and any subsequent amendments or change orders are binding upon HPand Customer. SCHEDULE EFFECTIVE DATE: Sep l,2O2l^ - ~ HP INC. Printed Name: Tawni Sall Title: Director, NAManaged Print Services Date: Sep 1,2021 Addraou:11311 Chinden Blvd. N1S335 Boise, ID 83714 CUSTOMER NAME: CITY OFYAKIMA Signature: Date: ��1 m'^� _I Address: 129N2wER Yakima, WA 98901 � �� cnvcowrnAorwm- �~~'~`�:o RESOLUTION NO: �Contact Name: Marcus Davis Contact Name: ConbsctEmmi|:mancuodmvia@hp.com Contact Email: !Contact Phone: 972'841-6053 Contact Phone: Version nuuoMm(Revised n-2o-2oeo Page rvro HP MAINTENANCE SERVICES AND SUPPORT SCHEDULE EXHIBIT A: SLAs by LOCATION July 27, 2021 OPD-0001690922 Address 101 N 65th Ave 107 W Ahtanum Rd 112 S 8th St 124 S 2nd St 129 N 2nd St 1802 Tahoma Ave 200 S 3rd St 2200 Fruitvale Blvd 2220 E Viola Ave 2300 W Washington Ave 2301 Fruitvale Blvd 2403 S 18th St 2403 S. 18th St Ste 400 2404 W Washington Ave 401 N Front St. 421 E Chestnut Ave 501 N 40th Ave 6390 Highway 12 7707 Tieton Dr 807 E Nob Hill Blvd Yakima Yakima Yakima Yakima Yakima Yakima Yakima 98908 98903 98901 98901 98901 WA 98908 WA 98901 WA 98902 Response Time HP Extended Reach HP Extended Reach HP Extended Reach HP Extended Reach HP Extended Reach HP Extended Reach HP Extended Reach HP Extended Reach WA 98901 HP Extended Reach WA 98908 HP Extended Reach WA 98902 HP Extended Reach WA 98903 HP Extended Reach WA 98903 HP Extended Reach WA 98903 HP Extended Reach WA 98901 HP Extended Reach WA 98901 HP Extended Reach WA [ 98908 HP Extended Reach WA 98908 HP Extended Reach WA 98908 98901 HP Extended Reach HP Extended Reach Special Note for Devices Spported under the ES Prooram. The Response Times listed below do not apply to those devices supported under the ES program. HP will drop ship toner and ink cartridges via a common carrier to a Customer's location in a timely manner and as requested by the Customer. MPS Response Times: HP offers two (2) response times depending on locations: • HP Advantage — Next Business Day Response, toner and ink drop ship. • HP Extended Reach — Depending on location, it may be greater than Next Business Day Response, toner and ink drop ship. All Response Times are determined by the ZIP codes listed above, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order. Version 0803 MAI (Revised 3-23-2020) Page 8 of 8 CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2021-09-01 (the 'Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below ("'Customer) and applies to Customer's purchases and HP's provision of managed print and support services (the "services"), This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active, This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS (°'PROG". Managed Print Services ("MPS"): Full Managed Print Services - Includes toner and ink cartridges, maintenance kits, pans, and repairs, Essential Support ("ES"): Toner Only - Includes toner and ink cartridges drop shipped to Customer's dock, Maintenance kits, parts„ and repairs available on T&M invoice, THE FOLLOWING DEVICES ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: MODEL TYPE RATE PROG MODEL TYPE RATE PROG HP M555 Black $0.0163 MPS HP M776 Black 50,0184 MPS HP M555 HP M776 Color $0.0691 MPS Color 50,0664 MPS HP M227 Mono 50,0287 MPS HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date, CHANGE ORDER EFFECTIVE DATE: 11/12/2021 HP INC, CITY OF YAKIMA Signature: Tar,nf S Printed Name; Tawn Sall Title' Director, US Managed Print Signature: Printed Name: Title: Date: Date' Address: 11311 Chinden Blvd. MS 335 Boise, ID 83714 Contact Name: Sears, Ci Address: 129 North 2nd Street Yakima, WA 98901 Contact Name: OA. trV a.. Contact Email: marcus.davis@hp.com 1 Email: Signature: Email: aLejandra.rodriguez@yakimawa.gov z M- CITY CONT RESOLUTION NO: CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE December 2, 2021 This Change Order to the HP Managed Print Services and Support Schedule dated 1/13/2016 (the "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below ("Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS ("PROG") Managed Print Services ("MPS"): Full Managed Print Services - Includes toner and ink cartridges, maintenance kits, parts, and repairs. Essential Support ("ES"): Toner Only - Includes toner and ink cartridges drop shipped to Customer's dock. THE FOLLOWING DEVICES ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: MODEL TYPE RATE PROG MODEL TYPE RATE PROG HP M610 Mono $0.0185 MPS HP M611 Mono $0.0126 MPS HP M612 Mono $0.0104 MPS HP M652 Black $0.0119 MPS HP M652 Color $0.0593 MPS HP M653 Black $0.0148 MPS HP M653 Color $0.0740 MPS HP E65150 Black $0.0163 MPS HP E65150 Color $0.0749 MPS HP E65160 Black $0.0163 MPS HP E65160 Color $0.0749 MPS HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: 12/2/2021 HP INC. CITY OF YAKIMA Signature' Tawni Sal! Signature: a Printed Name: Tawni Sall Printed Name: ` x',a-1- t.. Title: Director, US Managed Print C i..hn ► � let, nc 3 e r- �04 Date: December 2, 2021 Date: p e be + Address: 11311 Chinden Blvd. MS 335 Boise, ID 83714 Address: 129 North 2nd Street Yakima, WA 98901 Contact Name: Contact Name: Michael Robles Contact Email: Contact Email: michael.robles@yakimawa.gov Contact Phone: Contact Phone: 509-575-6294 CITY CONTRACT N RESOLUTION NO: CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2021-09-01(the "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below ("Customer") and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below, All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. SUPPORT PROGRAMS ("PROG") Managed Print Services ("MPS"): Full Managed Print Services - Includes toner and ink cartridges, maintenance kits, parts, and repairs. Essential Support ("ES"): Toner Only - Includes toner and ink cartridges drop shipped to Customers dock. Maintenance kits, parts, and repairs available on T&M invoice. THE FOLLOWING DEVICES ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: MODEL HP M775 TYPE RATE PROG Black $0.0285 MPS MODEL TYPE RATE PROG HP M775 Color $0.0966 MPS HP M177 Black $0.0619 ES HP M177 Color $0,2353 ES HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: HP INC. Signature: Tgwrii5gli TawnS.A10 ?,4 2(1.'0) CITY CONTRACT NO, 4,2) C 01i7 3 RESOLUTION NO: Signature: CITY OF YAKIMA Printed Name: Tawni Sall Printed Name: Title: Director, US Managed Print Title: 61_1(-n SD Date: Date: Address: 11311 Chinden Blvd. MS 335 Boise, ID 83714 Contact Name: Davis, Marcus Contact Email: marcus.davis@hp.com Address: 129 North 2nd Street Yakima, WA 98901 Contact Name: CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2015-01-01% "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below ("Customer) and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule, THE FOLLOWING LOCATIONS ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: Address City State ZIP Response Time 105 S 3rd St Suite 113 ,Yakima WA 98901 HP Extended Reach MPS sponse Times: HP offers three (3) response times depending on locations: HP Priority— Priority 4 Hour Response, toner and ink drop ship HP Advantage — Next Business Day Response, toner and ink drop ship HP Extended Reach — Depending on location, it may be greater than Next Business Day Response, toner and ink drop ship Response times under each of these service levels begin once a case is created in HP's system, which includes an initial customer triage (phone -based if customer submits ticket via phone call; online -prompted if customer submits through service portal), Additionally, each service level includes drop -ship, automatedtoner and/or ink replenishment (ATR). AU Response Times are determined by the ZIPpodes listed above, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and will be corrected by way of a Change Order HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date, CHANGE ORDER EFFECTIVE DATE, HP INC, Signature:.Tawni Sail I iwor;iShl!(2/25,2020) Printed Name: Tawni Sall Title: Director,USManaged Print Date: CITY CONTRACT NO:D6X-11& RESOLUTION NO: rvo. CITY OF YAKIMA Signature: Printed Name: iz ober+ Oarrisor) Title: man co r Date: Address: 11311 Chinden Blvd. MS 335 Boise, ID 83714 Contact Name: Cink, Brandon Contact Email: cink@hp.com Address: 129 North 2nd Street Yakima, WA 98901 Contact Name: i'cIrae I 06 Contact Email: en ir p.lar robiese) was OV CHANGE ORDER TO THE HP MANAGED PRINT SERVICES AND SUPPORT SCHEDULE This Change Order to the HP Managed Print Services and Support Schedule dated 2015-01-(11 "Schedule") is made on the Change Order Effective Date specified below between HP Inc. ("HP") and the customer named below ("Customer') and applies to Customer's purchases and HP's provision of managed print and support services (the "Services"). This Change Order only serves to modify the Schedule as stated below. All other terms and conditions of the Schedule remain in full force and active. This Change Order does not extend the term of the Schedule. THE FOLLOWING LOCATIONS ARE HEREBY ADDED TO THE SCHEDULE AS LISTED BELOW: Address City State ZIP Response Time 105 S 3rd St Suite 113 Yakima WA 98901 HP Extended Reach MPS Response Times: HP offers three (3) response times depending on locations: HP Priority- Priority 4 Hour Response, toner and ink drop ship HP Advantage - Next Business Day Response, toner and ink drop ship HP Extended Reach - Depending on location, it may be greater than Next Business Day Response, toner and ink drop ship Response times under each of these service levels begin once a case is created in HP's system, which includes an initial customer triage (phone -based if customer submits ticket via phone call; online -prompted if customer submits through service portal). Additionally, each service level includes drop -ship, automated toner and/or ink replenishment (ATR). All Response Times are determined by the ZIP codes listed above, therefore, if a location is listed with an incorrect ZIP code, then the Response Time may be incorrect and wit be corrected by way of a Change Order. HP and Customer agree by application of their duly authorized representative's respective signatures below that this Change Order should become effective as of the Change Order Effective Date. CHANGE ORDER EFFECTIVE DATE: CITY CONTRACT NOX I _ 1 1 1 C0St5 RESOLUTION NO: h/ HP INC. CITY OF YAKIMA Signature: TaWnI Sall Signature:"-- Printed Name: TawniSall Printed Name: -)}-k c� rri r w Title: Director,USManaged Print Title�//' � �y� l�P � t f 1 af' %�- Date: Date: ( 1 �t i -do . �v l Q v Address: 11311 Chinden Blvd. MS 335 Boise, ID 83714 Address: 129 North end Street Yakima, WA 98901 Contact Name: Cink, Brandon Contact Name: Contact Email: cink@hp.com Contact Email: