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06/15/2021 15B Update on Utility Account Balances 1 ti i..asxntntj t;\ Ag aY ae.. x°'naa.x,,4n BUSINESS OF THE CITY COUNCIL YAKIMA, WASHINGTON AGENDA STATEMENT Item No. 15.B. For Meeting of: June 15, 2021 ITEM TITLE: Update on Utility Account Balances SUBMITTED BY: Steve Groom, Director of Finance and Budget James Dean, Utility Services Manager SUMMARY EXPLANATION: An update on utility billing balances is attached with results through April. The suspension of water shutoffs due to nonpayment continues to be in effect. No further action by Council is recommended at this time. ITEM BUDGETED: NA STRATEGIC PRIORITY: Public Trust and Accountability APPROVED FOR SUBMITTAL BY THE CITY MANAGER RECOMMENDATION: Review only. Submitted for routine transparency and accountability purposes. ATTACHMENTS: Description Upload Date Type Update on Itchy balances 1212021 r Me 2 UTILITY SERVICES DIVISION TO: City Council Bob Harrison, City Manager FROM: James Dean, Utility Services Division Manager Vanesa Sanchez, Utility Services Supervisor Steve Groom, Finance Director DATE: May 14, 2021 RE: Update on Utility Account Balances —April 2021 This is to provide feedback on the economic impact of the COVID-19 emergency on the City's Utility Services Billing, since the emergency declaration in March 2020 and subsequent Governor's Stay-At-Home Order. The primary question being answered is, generally are city residents able to pay their utility bills? Receivable balances, in total, have fluctuated. The number of payment arrangements has also fluctuated but this month increased to 82 from 75 last month. Shut-offs for non-payment are still suspended, meaning that we are not enforcing payment using suspension of service. Utility Services bills for Water, Waste Water, Solid Waste & Irrigation on a 60-day rotating cycle, meaning bills are for 2 months of service. Approximately 10,000 of our customers are served by Nob Hill Water Association and are only billed for Waste Water and or Solid Waste services. The division also prepares invoices for the Storm Water utility which are billed initially through Yakima County as part of the property taxes. City of Yakima As the graph at right shows, the trend in Trend in ARAgtng 31sodays receivables for 31-60-day balances from October s 0000a to April has fluctuated. There is seasonality to sea°•x° — S.°n, o 7,5 billing and the economic effects of the COVID $150;000 event in the economy have created varying sw°•wao US woos. •• ssa•000 results. Generally, though, the outstanding so 3b9� 31-60 6667 3160 3153 3160 3159 receivables balances for Solid Waste,Wastewater '1 077 6,07 07- Feb 7rx AP, 59 and Water are all trending down compared to prior 176Ow " 2553 21957 52 1V 214a`51 6 1s2 68"5 "53 N Waxe 14 aitr 127,E53 2a9;352 2Pi,2 A e#i i2d N3,Wi Sse,l't£ i2J P31 month, suggesting customers are able to pay their 6rioe 16 643 ea 306 56•4:6 63668 677/65 51.106 36,036 outstanding balances. Receivable balances in April in the 61-90-day City of Yakima category continue to vary roughly in a steady Trend AR Aging s1 so Day $200.000 range. Balances in this range indicate unpaid ti ao balances for two billing cycles. For April, the 9, eo _ outstandingreceivables balances for Solid Waste, 550:000 �.... Wastewater and Water are all down compared to so prior month, suggesting outstanding balances are 61Y 1 69 61P P2, 613 fi'�` 6Apr DaNav � Fes. Ws, 6 being paid down. 931a Was{e 2E0'5 52,27. 77,322 4S�2E0 as.073 47 726 33,2,5 ry Wacte13atet 30655 65515 195a45 132595 64595 105595 54256 N t4diet 4x3a5 57•76t 5 550 54"07 77276 67 56 3%632 3 UTILITY SERVICES DIVISION The trend in Pay Arrangements is shown at right, cityotvakima ututysearces an indicator for the general economic health of the Payment Arrangements city, to the degree that this measures the number 200 of citizens having difficulty paying their utility bills. 150 Pay Arrangements are established for customers who will be unable to pay bills within the seven- too day grace period given past the due date of the so bill. Pay arrangements are a snapshot in time and can vary depending on the day the report is Oct Nov Dec .an Feb Mar Apr generated. There was a slight increase in the number of pay arrangements for April, compared to the prior month, but a generally-downward trend, suggesting that more customers are able to pay their outstanding current balances. Staff continues to make efforts, in talking to customers, to identify those who have a need and to make payment arrangements. Staff has met with customers by appointment in order to assist with setting up online payments. As always, please forward customer inquiries to Utility Services Division. Customers are encouraged to call (509) 575-6080.