HomeMy WebLinkAboutKnowBe4, Inc.-CDW Customer Service Order FormPEOPLE
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CDW Customer Service Order Form
KnowBe4, Inc.
Seller: CDW Government LLC
Seller Address: 200 N. Milwaukee Avenue,_ Vernon Hills, IL 60061
Customer: CITY OF YAKIMA
Subscription Term Start Date: Upon Service Activation
KnowBe4
Cloud Services
Security Awareness Training
Content Download
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
Licensed User
Quantity
Fee Per
User
750 $11.00
1 $0.00
KnowBe4
Implementation Services
[Fill in description or N/A]
Initial Subscription Term Cloud Fee Total: $8,250.000
Implementation Services Fee Total: $0
Initial Subscription Term Fee Total: $8,250.00
Terms:
$_
Initial Subscription
Term
1 Year
1 Year
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Annual
Service Fee
$8,250.00
$0.00
One -Time
Service Fee
$[N/A or enter dollar amount]
1, TERMS AND CONDITIONS - Customer's obligations under this Customer Service Order Form, including its
payment obligations are subject to the current Third Party Cloud Services Terms and Conditions on Seller's website
at Third Party Cloud Services Terms and Conditions, unless Customer has entered into a written agreement with
Seller covering Customer's purchase of products and services from Seller ("Existing Customer Agreement"), in
which case Customer's obligations shall be subject to the terms of such Existing Customer Agreement.
2. PAYMENT — Customer will pay all Fees (as defined herein) for the use of the Cloud Services and the
Implementation Services as set forth in Seller's invoice, within 30 days after the date of the invoice, or in accordance
with such other payment terms that may have been negotiated between Customer and Seller. In addition to the
Service Fee for the Cloud Services and the Implementation Services, Customer will also be responsible for all
additional fees for any subscription renewals and extensions, metered usage components consumed by Customer,
and other subscriptions, features, products, services, or add-ons that Customer uses within the Cloud Services. Seller
will invoice Customer in advance for the monthly or prepaid charges due for the Cloud Services purchased. Seller
will invoice Customer on a one-time basis, in advance for the Implementation Services. Seller will invoice Customer
in arrears for any metered usage or overage components (e.g., capacity overages, third party content, etc.). The
Service Fee for the Cloud Services and the Implementation Services and all additional fees due hereunder are
collectively referred to as "Fees".
Page 1 of 2
Version Date: 2018-08-28
Cloud Manu Code: KB4
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3. ADD-ON ORDERS- Any orders submitted by Customer to Seller for KnowBe4 Cloud Services (and any associated
Implementation Services) over the next twelve (12) months (the "Add -On Order(s)") will be governed by the terms
and conditions of this Customer Service Order Form. All Add -On Order(s) must include the name of the applicable
KnowBe4 Cloud Service, any associated Implementation Services, the Licensed User Quantity and the length of the
initial term (e.g., 1, 2, or 3 years). The Initial Subscription Term for any Add -On Order(s) will commence on the
date Seller provisions the new KnowBe4 Cloud Services on behalf of Customer.
4. NON-CANCELLABLE/NON-REFUNDABLE - The Cloud Services purchased under this Customer Service
Order Form are non -cancellable and all Fees paid to Seller are non-refundable.
5. SERVICE SUSPENSION — In addition to any other rights Seller may have, Seller may suspend or terminate the
Cloud Services if Customer fails to pay any Fees within ten (10) business days after the applicable due date.
BY SIGNING BELOW, Customer acknowledges and agrees that it is receiving the Cloud Services and the Implementation Services directly from KnowBe4,
Inc. ("KnowBe4") pursuant to KnowBe4's standard terms and conditions or such other terms as agreed upon by Customer and KnowBe4. Customer further
acknowledges that KnowBe4 and not Seller will be responsible for performance of the Cloud Services and the Implementation Services
CUSTOMER AUT IORIZED REPRESENTATIVE
Signature:
Name:
Title:
Date: S- 0-0 I 9
CITY CONTRACT NO:
RESOLUTION NO':
Page 2 of 2
Version Date: 2018-08-28
Cloud Manu Code: KB4