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04/16/2019 04Bi Recognition of Walt FridleyITEM TITLE: SUBMITTED BY: BUSINESS OF THE CITY COUNCIL YAKIMA, WASHINGTON AGENDA STATEM ENT 1 Item No. B.i. For Meeting of: April 16, 2019 Recognition of Walt Fridley of the Wastewater Division for an Apple Award Scott Schafer, Public Works Director Mike Price, Wastewater/Stormwater Division Manager - 249-6815 SUMMARY EXPLANATION: See attached. ITEM BUDGETED: STRATEGIC PRIORITY: STAFF RECOMMENDATION: BOARD/COMMITTEE RECOMMENDATION: ATTACHMENTS: Description 0 Nomination of an Apple A d - Fridley Upload Date 3/18/2019 Type Co'er Memo Nominee's Name: EMPLOYEE RECOGNITION NOMINATION FORM Walt Fridley 2 Nominee's significant contribution to your team (250 words or less): I'd like to nominate Walt Fridley for recognition of outstanding performance and demonstrating excellent customer service above and beyond his regular job assignments. On January 8, 2019 Walt was dispatched to a residence to investigate an odor complaint. The homeowner informed Walt that the gas company had been contacted and had investigated the foul odor. The gas company advised them to contact the City's Wastewater Division because the home did not have a gas leak and that the foul odor smelled like sewer. Walt investigated the City's sewer system and ruled out the system as the source of the odor. Instead of simply informing the customer that it was not a sewer smell, Walt took the initiative to ask questions and tour the premises with the customer. Eventually, Walt's determination to resolve the issue led him out to the back porch where he observed a leaking propane BBQ, which he promptly corrected for the resident. Your Name: Mike Price Date: 1/10/2019 Department director's approval: