Loading...
HomeMy WebLinkAbout10/02/2018 09 Fire Department 2017 Annual Report 5l r's\ sI BUSINESS OF THE CITY COUNCIL YAKIMA, WASHINGTON AGENDA STATEMENT Item No. 9. For Meeting of: October 2, 2018 ITEM TITLE: 2017 Annual Report for the Yakima Fire Department SUBMITTED BY: Fire Chief Aaron Markham, 509-575-6060 SUMMARY EXPLANATION: The Yakima Fire Department has completed its 2017 Annual Report and it is submitted for Council's review. ITEM BUDGETED: STRATEGIC PRIORITY: APPROVED FOR SUBMITTAL: City Manager STAFF RECOMMENDATION: BOARD/COMMITTEE RECOMMENDATION: This report was presented at the September 27, 2018, Council Public Safety Committee meeting. ATTACHMENTS: Description Upload Date Type 1I Annual Report 9/19/2018 Omer r Memo 2 Yakima Fire Department i I. . , . "* k F p.. p F , jf {t Fj�! y.,.�. 6' .,t .A.�f!`t Y {�.. . CT:A A t '$ p i �� � '42 • ri 0 � w $ I I y. x # Li. �"FaA.. ..a +waaaaaaa..a.. 4 ti v .F. . fi i t ,,.:..4..• w.. Ma.,. H •A MAA'.....if .. . 2017 ANNUAL REPORT 3 Yakima Fire Department 2017 0. ••• x•••••••••••••••••• •••}•• •••••••.z••t.*...xt.o••x#{..•i t...x•••.•x^C•w•x•r••x••• •.•••„ ••••••x.•••aii•••::,;•;tnx ....•••• •i•• •••.•,•` ' ••• ••s.x'x•-t {••••••t. ":} xw{'....•mot'..•••: r•i.�•' '..vS.t};•• '}bv:'••..••••••• •{ •••'. •••••••••• % � x, ?S� , S. 7�, �5� �'�','t w•y(�btu F 4 ll{. �f•��'Yi �va�t N S t �'•C{} , {1 I„{ j'n'''r{,.. _ t tf• i •• ••• •••wa,,,,,.• uiw*. . y•_•.a*a „„ • ib{bS•• •••• • 1.a _ {i4•'_ , `•}•}• •�"•� •• tr ••_• • •••• ••• ••••..•;•••••••• •mo..•.... •y. .� _,y •♦ y a. ••• ,y v• .� •• ••••• ••••• .. •••••,1••••••••i4i• •••.'xY""%%..%{••}•t'n••"••••"' %......":.k•.W••.# '•'W••. '%.%{..%{.XAt� •••} •• '' •••• r 4 e ° 16 ,, •• i, X ,' # R P 12 t b-,,', :'t{th°4 4 24%t> , F,i s.6 r'1 ¢'. 1 xt "'?83°r y i•• .••41 '0, xt} 1. yi 1. 11,11 14&4 vy v •vvvv:.v z..z. ••• •• ... •••••••• "•••• •. ••..••k}}•'••... ••x• :. v:vz. v..v: v:.vvvr ••• •.....•'•E.............. x'.".....• ..' "` ' iiii;I;I;'t';$ vz.rn..vrn.v: txw, • '.vvv v ,".".'Y.v::rererere vv., ,,,,,•nnre• %••..d.•••..•...•,,'.. v $v vim.r v _ wav ,x ,� "",cv{•ry . y:.v mrim .......$........,� •• v z.:.z. . *. �;' ,. #.rererere vrn. vz. v v.v'"'" y ., y,s"..x ��"` K'i ��"' . � rn. •.'P '••.{:' + 'V ^$,:' v v v: • 4 v " v: v vz.vv w wmmv w v v v ••• 1,1 v w v w T. w r v v vv� w 0M .r V ree� Y lSta4 4 X;*1F*71** ':. ,#!1,kY 1 iM: !a K , x.1 ' 'v" vxxm . w Y. v v v vY.11 xr """w .v ." vw rw rr v"w w... w e o Jive w....... ".a x....,.x;..�S I..,. ... --.... i,r�..... ...... ,.,, .... �. ,...,.i$ ..." ". " .wry ". " v v 1. , •• v:v -,4,.. •r••a...� '++ vv:.vm.^. 6 •.• : i w v •••••• yr } • yg .. •5,„„ ♦ 4 4 2 4 Message from the Fire Chief ; . September 5, 2018 IRE TAT 1444/ VISK • .--"? Honorable Mayor and members of the Yakima City Council: I am honored to have been selected to serve this community in the capacity of Fire Chief.The Yakima Fire Department administration has experienced a lot of changes since the close of the 2017 year. As your new Fire Chief, I want you to know we are continuously evaluating the ways we provide the essential services to the residents of Yakima in an effort to be as effective and efficient as possible. The most valuable asset to our department is our members. The men and women responders and support personnel responded to thousands of emergency incidents throughout 2017. As a department that responds to all hazards, countless hours of training is required to maintain our operational readiness and provide for the safety of our teams and the residents. The purpose of this annual report is to highlight the activities of each division within our department and acknowledge achievement awards in 2017. On behalf of the entire department, I want to thank you for continued support. It is an honor and privilege to serve you as the Chief of the Yakima Fire Department and I look forward to many years to come. Respectfully, Aaro . Markham Fire Chief,Yakima Fire Department 1"+t, 00. 3 5 Operations Division The Operations Division of Yakima Fire is comprised of the equipment and personnel that the community is most familiar with. The Operations Division answers the resident's requests for assistance, assesses situations and mitigates the emergency and non-emergency service calls. Yakima Fire Department (YFD) personnel are trained as Firefighters and Emergency Medical Technicians (EMT's),yet what they do on a daily basis goes well beyond suppressing fires and helping the sick and injured. As a part of being an all-hazard response agency,the crews also respond to hazardous materials emergencies, technical rescue incidents, water rescues, airport incidents and service calls such as checking on a carbon monoxide detector or assisting a resident who has fallen. YFD firefighters continually train to hone their capability to mitigate a wide range of possible events. Perhaps the best way to describe YFD personnel is compassionate professionals who function as members of a highly trained team. They develop and execute appropriate courses of action to mitigate the problems they encounter. When the residents see a fire engine or ladder truck out in their community, that crew is comprised of a 3-person team which possess the knowledge, skills and ability to effectively solve a vast array of emergency problems in order to keep our community safe. Non-Combat and Combat Reserve Program The Non-Combat Reserve program is comprised of paid volunteers that assist at fires by providing rehabilitation for crews on scene. They respond to incidents with Rehab 90 which is supplied with water, snacks and air tanks as well as provides shelter to our firefighters during emergency and non-emergency situations. The Combat Reserve program, which is part of the Inter Local Agreement with Union Gap, includes a paid volunteer staff that is capable of responding to fire and EMS calls during a large scale emergency. 4 2.4 4 .7 4'44 441r A r '7 • 44 1/4'1/41/41"tel1/4.4 .11 *,4 4 6 Fire Maintenance Division The Yakima Fire Department has two mechanics that maintain the fleet of our fire emergency vehicles. According to state law, repairs to the firefighting components of emergency vehicles must be done by an emergency vehicle technician, National Institute for Automotive Service Excellence certified technician or factory-qualified individual. One of our mechanics is an "EVT Master", meaning he has the highest level of certification. Under the supervision of the Deputy Fire Chief,the mechanics are responsible for maintaining 47 fire vehicles (e.g.: fire engines, fire ladder trucks, support vehicles, brush trucks, rescue vehicles, a rescue boat and staff cars), air systems that allow firefighters to breathe in burning buildings, air compressors for fire engines and ladder trucks,station generators,vehicle exhaust systems as well as other equipment used by the department. The mechanics also maintain tools used by firefighters which include 25 saws(chain and circular),12 portable and vehicle mounted generators, four rescue jaws and12 positive pressure fans. In 2017, the mechanics completed 6,215 orders for repair submitted by on duty fire crews. imminnum mow a { .....�.. 63194)4\JO:: •F It Y 5 f .wa ' 5 7 Training Division Itrfaslitium In 2017,Yakima Fire Department's Training Division was led by Training Captain Alex Langbell and Training Lieutenant Joe Burbank and was overseen by the Deputy Chief. The Training Division, located adjacent to Station 95, utilizes its five story drill tower/burn room, training grounds, classrooms as well as other means to ensure that the department has the latest training in emergency response delivery. Throughout the year 17,993 training hours were logged, which included structural, wildland, and Aircraft Rescue (ARFF) firefighting operations. Additional training that occurred includes hazardous materials, technical rescue, emergency medical, driver operator and administrative training. v : AMP" rt IO .` ' ' Alit r.. - b ta M. ' .b }} vxv I41. Or tor tor. 1 x a....:SUSrr. .nx ..............:. .......:........ ,( ((( i�. fit, .......... ....::. : xs� The Training Division also conducted one 8 week recruit academy,with a total of five recruit participants.A total of twelve firefighters were on probation during the course of the year, four of which completed the 12 month probationary period in 2017. ..................w........a..,aa' 1!. . `. 3........G .ma "1� ' .................:............. J� ii. ...... .. ✓. ^L,,;vs..:.s.„.::::"'— ......:..:.:_..... S" Altir ' , .. ./ ^4 6 8 Fire Prevention & Education Division The Fire Prevention&Education Division plays a large role in the education of the public,local schools and the business community. Our department identifies risk factors and then we focus on reducing those risks to our residents. Our efforts strive to educate you about the risks of fire,disaster preparedness,escape planning, improving health and business safety education through safety messages, social media,local media,training classes and events within the community. Education Youth - In 2017, Fire Prevention Captain Jeff Pfaff was busy teaching over 2,200 2nd grade students about fire safety, how to escape a fire, escape planning and the importance of smoke alarms in their home. Our crew's days are filled with mandatory training and education, which includes tours of our stations. There were 27 station tours where over 30o adults and children learned about the day of a firefighter. Adults— Part of our education program is to teach and train employees of local businesses in the use of a fire extinguisher. A major component of this training is to identify when to use an extinguisher and how to activate first responders. One thing that can be overlooked in an emergency is calling g11, which delays the response. We would rather have a few calls reporting the same incident vs. none or just one and the sooner you call,the quicker we respond. In 2017, a total of 18 Fire extinguisher training classes were conducted in local businesses; educating over 161 staff members from small businesses to large corporations. Dozer Days, Yakima Playdate, 3 on 3, The Cinco de Mayo Festival, 4th of July at the Fairgrounds and The Central Washington State Fair are some of the 4o events that Yakima offered in 2017 and Yakima Fire attended. to 4 , J x _,_ , , -„.. Ifitt* 1:1;" i• *--: ' ' ..--.---..— y r" i f : i -- I a .. 'ywt A' tre 4..rt :.h . ..Y .. o ilk »..(p.0 I • its 4 2 +' 3 w 4 a ....... a WMD. a rr "III �.� did :S 7 9 Prevention Fire Prevention begins at the basic level of education and Yr engaging our residents to make a change in an unsafe behavior,habit or routine. Part of our commitment to Fire OIL Life and Loss Prevention is our Smoke Alarm Program. Since 2014, our program has been funded solely through a 10 grant from Legends Casino. With the assistance of the American Red Cross, our crews installed 30 batteries and inspected/replaced 17o smoke alarms in over ibo homes in Yakima and Union Gap for those who could not afford to do so on their own. Media Relations and Events Captain Pfaff, the department's Public Information Officer (PIO), works with our local media and uses multiple social media outlets to relay critical information, good news and most important information that can affect you and your family. When not interfacing with the public, Captain Pfaff communicates safety messages on Facebook, Twitter and schedules stories with our radio, television and newspaper affiliates. Statistics tell us that just over 20%of the population does not have access to the internet or social media sites; our goal is to utilize all means of media to notify you when there is a fire or medical impact to the community. As a part of Prevention, Captain Pfaff not only spends his time educating our community but also teaches Media Relations to others in the industry at the Washington State Fire Chiefs Conference and at the Washington State Fire Marshal's Fire Prevention Institute. .:. .:..... 4 IA 400 8 10 Fire & Life Safety Division In 2017 Yakima Fire Department's Fire & Life Safety Division, comprised of three Fire Code Inspectors, completed a total of 5,516 inspections. Steve Manske, Tony Doan and Jay DeLoza are all certified through the International Code Council as Fire Code Inspectors. x:. x. x: . x. ::.fix k Af: ii: ... .. a, �s�:::.N:iiiiii:- x' x.xu iiv xiry .............. xv:ii. tt,,M .....: }avuxwx +x ................. .(N'.:r. x:: u'w??iiiiiiii'ii:.: .:. ...... .;;. ......::....... vvi" Inspector DeLoza started working for the department in May of 2017, providing a third inspector for the second half of the calendar year.In the months of October and November the Inspection Division completed all of Union Gap's Annual Fire Code Inspections for a 3rd straight year.Union Gap's Inspections totaled 1,045, while Yakima totaled 4,471. The Fire & Life Safety Division was able to complete initial inspections on 43% (1,997) of the 4,617 occupancies located in Yakima. x'u aax tli . x; x., —A 8 .:' .. .a ..._.... ... Total e r,.0 1 , Inspections M=w= ilkType of Inspections in 2017- . l •!J.'v Annual Fire Code Inspections Commercial 2264 Y.. _ Annual Fire Code Inspections Residential 213 s, Compliance Re-Inspections 2556 Daycare Inspections 10 1 Fire Inspection Reports 329 Quarterly Inspections 32 Complaint Follow Up 26 Events 86 Total 5516 9 11 Response Statistics 2017 Alarm Responses 9, 690 • Structure Fires-113 Medical-5,411 • Vehicle Fires-41 Technical Rescue-17 • Other Fires-453 14\..J Hazardous Materials-80 • Vehicle Collisions-669 All Other Alarms-2,906 ................ A .. ... .. g � t r�• ... �^.JS."�.:. � xAki.;w.H,x.''�� ...ROxty tt4. yr • .......... 4 .w 2017 Average Turnout Time — All Alarms o1:54 Average Response Time — All Alarms o6:08 10 12 ... Service Delivery Standards- RCW 52.33.030 Priority EMS Turnout Time Priority EMS Travel TimeII* (Time unit assigned to en route) (Time unit dispatched to arrive) Yakima Fire Department turnout time ..J.„,,i , l, Yakima Fire Department response time , standard is go seconds go%of the time ,, „•;,, ,....44,,,,,':... .,,,, ,, ,,,,,,,,,, standard is 240 seconds 90%of the time iallit„ i*"........,,,,,,,,,,,,,,,,,,,,* 14 iikf...........,,,,Iii....f...„.... 2017 percent met 74% 2017percent met 61% i..........••fsier•••••toi :::.:, - ... Priority Fire Turnout Time First Arriving Engine At Fire Full First Alarm Assignment (Time unit dispatched to arrive) (Time unit dispatched to arrive) (Time unit assigned to en route) Yakima Fire Department travel time Yakima Fire Department travel time Yakima Fire Department turnout time Standard is 24o seconds 90%of the time Standard is 24o seconds go%of the time Standard is 120 seconds 90%of the time 2017 percent met 48% 2017 percent met 47% 2017 percent met 88% - ...•HE: •••••••••••••••••=5"""="•••••••••••••17="""""","iiii,#'••••••••••••••••-•-!?;:imiff.iiiiiiiiifitittlieff.aEi:::74'... •••••* *!..,••••:.:„...„.;;;;;;!..:,::;;;;:„.;;;;;;;„„„,„„„„:1.;,..7iiiiii•Fmr:E•••• ... •••••aitir•-•••••••EE.1".".....111..."..••••2881E•••. ........... .....-„iifgegg.1111:::. ...x.t.....„,:ak .....,,•••1::::•„:..•••• ...iiiii,"""'F'.... ...".•k••••..•..i.iiiii....• iii.::: ....0, • •• ••.: •••‘.2iiliiiiiiiiiiiiigit ..,• ,.. ..• :.•::::::,.....,''', ....4: : -....*..titie'' titiftifft. "''• 't....:".t.. ...:',.- ''..,',F,F;tit• tt eir. ......ii ...;•. i AIX t'.',... .*::FAgatt.t.:H...'••• ..• ....- c t.... -11i.. ..: '"".......*:....,:;,.....,:f........ . . , .....:i. ...... :a '.'•::.,itiiii. Trit..11:17:. 44., , 7:1I.:•it ''' . .......... ... ...9 ......tit.itat:::11:.:::1„: :.. .....v.-Y,•, . v.v... ....,.....„ ...„.„„ ....ittat:: ****7!!!)..,,...1110.'" ••••••••••••••titiitalt It.:ii.. ..**,........•it.t........ffit,".* • . '''i ' •• • ''.ttli!i„.., .0„. ,, ...... ........................,„„„„„. _0,, ..„,,,,,,,, ............................ ..,, „„ ...4., • ••• Ant..*, .,.,t ' : AK' • . ••••••••••••••••.•ttri7"*".!..,7,„!„„:":Ittlt:.:: ..,. . .......... . ••WI '.." ,. ..... • lii.!•••••••71....,.****.....10,„., ,,,,..,,,,,,, '.. . ....., , •,.. „„.„.,,xtelitiniiiiiititt.t.:''''''''......... • ,0" .•.....t,....4. **::. ..,... I t ?t„ti lit.i•*:,:* -............t.tttgitt.'*.:*t.t.7:t..?..,„:„....,;;;:*::::',...:1:,•.::::::*::".....77:77...:•••••:::41 .}•i i'.$...tilor- .:...........7!.77!...:- ...Y ' .3.: ":11 ki:1:::: , itittratt.:.::::...,,,...--..•••••••••••••••••••••••••!"••••*:!........????.(54tttitaVi:;;;..tiit...:t:t.'•:••••t!.... ,41.-: • • • ••••••47••••:{f%....t'****t*!.it-••••••••..' I ; -t*?.....::. : „:titittlattit5.......ettikttitt.:,,,,..,„,,,,,„••••• - ..4.,, ...,L. . " .:.? tit:.• ..,7 jikiNiki, Vifill,141,046Miaga .)::-••• : ..........:-.•••••••••••••••••':•••••••,iiiiiiNg.T....73.alinte4i.filMlbff'.......' --''"*"*"*.::.. , A.... .0110P'g... Ii .L.....t.-. 4111PP "..1PF .t'N''..."'"' ..4.'''''''' .:: " 4""'4"1"; .1.•-• .111"14'*:4C••.....-:•••'•..2•*•••.,......a...i.E.,......../...:;,,,,,x..... 7:4'. :......t....,..:::•••••if•:••.4:: ...ftiiii:::: ,..f...„..: „ '',... -.^. 111,01111.:•ibia."•:;"--::::''.-",.... ' •'' •4 • '''''''i,:,...../......••••••••••••••f•;••••,1..,;;;401.0,1iiiiit....,,,,?!..............,..,:•••••••••••••••••!•:,•:.i.,:ii.........,..k.... ''''''' • ....4ziltskkift,„;-„„. .......4.4,,. - •••••••••••*;......................... :'......i.t...........J... 1......;......;.:tiiiiiF.ii:'§',.,:!..4,....;::::: ,... .. ,.... . ' '''''..t.:•••••••tt,....• .........:.:.:....?..St ...****, •••;.t........E.:.:iiii::',.....tin ••••••••••••tif,........F:taititatt: • '''ts.s,,,,,,, •••••••Rtiiii.........itttilli; ............. . .. •••'• • t ' • ' .#,, ' ••. .' ' t i•':.?,.... lb, .......2::::::ftligng f ....:46.4.:,...„..iii: ..... .,,..,... ..? ',F.;':....., lb.. ......4'........i....i.iggi: . ofilk..,...4... ,t,*****-;'::„, '''''."- ,,..-' ,••......."......rr,7•• .,............... . .. Mitrr.,**Trr ..*:',.''4,44''''''' • ......-.............T..... .• '''1/4V•.*•••• %' i *.... .r.r:' ..•••• ••••••••••.iiii. • It?" ,... . .. . rrifirirditlit '"'-.'" :.....:1,":.'...... .al...,... ..-:: ..• • ......•..°::iirgrrAtilt*.:, ''' %.;..*:,!,•115:rr.r.3"''''''''''''' . * ..'''''''''''''3,1 '..:•... .. •-•..% i i. .. r-, • 1 3 Haz-Mat Travel Time Operations)Technical Rescue/ (S ial pec . • unit dispatch to arrive) matcs p Technicale.c iRa Rescue sc Operations)ue / H az- (Time Turnout Time Standard i. (Time unit assigned to en route) t time met 57% Fi.rseiD2oepsaertcomnednstet 69% Yakima Fire Department turnout of the time is o seconds 90% Yakima 2017 Fpi.rsee2Dr4 eocpseaerentomitlednst 9troacx)veolftitmhee Standard 12 , met 56% time Travel Time 2017 percent ' ateh to arrive) (ARFF). Airport, Rescue. Fire. Fighting (ARFF) turnout Fire time Turnout Time Standardi (Time unit assigned to en route) time 'i(Tilm.peounrtit dispatch . percent m 90%of the time Yakima Fire Department turnout 20 Yakima Fire Standard is 120 seconds go%of the time 20 Wildland/ Brush 2017 percent met 100% Travel Time Wildland/. Brush Fire Turnout Time en route) is2 0 seconds go unitassigned to(Time Standard i time (Time unit dispatch to arrive) FireDepartment turnout Yakima percent me time 2017 Yakima Fire Department turtno4utitio/ome ' *`.. '::•`;•1*.*,* .* Standard is izo seconds go%o42% of the time 2017 percent met ,,,..... 4rtAlify.,$) - '..,i,v.4 ,,,,,,,, •..,.....4',•-'4,- 1 ., .. * •• 4:71*** . , .. , * ..*.:4.‘...*147 "":"04,4 '‘ .****,*4 .::*,,47*„.4 0,7 4r;•Fgiit.**to*t., ...... •*::::::':*::::' ;...* ..*:;:',.** * ** ,:,*i'',i a,...,iii ,i,..,74. .i...41'.*;;:•i:::71 . , , • 4 , 5 00,0,4, ..t,4.. 0.4. **'•:: A.:1141 , ,....,tar'::'******"********* ...# ****71 * 7,16146 .4 4..inlitt.7 4 i 7 4.74, ,•7, , . ** , i.:,c***'."...••.' •‘.4... . .4.,..i 4.41,172414." *'.**' , "..• ' * 44,,lit., •"4".". .* ,„ , ,1": ..,T.*?":::* .4: ..‘4,,,, ,..77 ;&f1/24:7,1'*".*7;",f17,11%:' mr. *,.4,** ,' ;r, 4. .... — ••.* 0,7" '.. .W*1.0', 7 ."'474.4*7,..*:,-....44-.....-;,:ir.#.t;,..'N 4,-.,ti ,..'. t„,,,,,—,4.• , 4,,,4?, u,„**045..„, ,,,,, , • .,, .,,,. ,4,..•.•••N,,,,,,T..,:tki;;..,,,.+7,444'774*,,*"A* c .f.So* ...4 li.W4.e- mi.% 1441',-:,,4 4.7”47 ".."Si: 4.?".: 41.4" ' ''" .I*.:'•':...**.,,*.v 7,74,;4710,,t,,..: .,..1.1..,,A44..k„ 7,* ' ' e ,,, ,, 4,,,A,,.A.,,,t , „--..',..v 1.,:-Vg'-' ' ..T'!"t'z'Ziir ' 4.. 4,•.':4;te*Sgt.•. '',.' .”3.. .i4 ':=.•j-N.,,..• ...,;,,:)'.,40. ...„ ...--Am , v vv,,,.. .,* c„.-...ziN:1' -1,- ;,,.,4,‘i.4 -fftz*,-,1,.4—...,,,,,-„, :...*„..;„'„,;g..,.:,„Ay....,,, ,i, .......,,,_,„....;‘,.:4, i1.,.,0.4•4 !".f'..4,,,i..).?.'..*:..7,..!!:* .'"'''.,..•-1;Q -r.,-.:4.•wAt.7' '';.'.." '''''' -'''' ''' r.,6..***''''::.7',.•.r:!,:,,,,,,...i, ,,, ...:4 1.4.7"4.14/t44.;?fr,''''5''''',,,. - . .1.: •.-' lr-•,:. 4 t.,., ..".. ''14,...,. ,:7, 70,•'. ',;',.,.,4,1'-iZzrig,.7,''..-' ' ''- " • 4. 4.-w",..4!' ,..4...,41,-,*% rit:V.4 tte.v V..' 12 14 Response Overview Hazardous Condition(No Fire) Service Call 2.01% Good Intent Call False Alarm&False Call 6.21% Severe Weather&Natural... 0.14% Special Incident Type 0.17% : Rescue&Emergency Medical... Fires 64.71% 4.67% Overpressure rupture, explosion,... 0,12% MAJORINCI-" imeAT'.,1141Mals 7 UNT N 6411 Fires 453 4.67% Overpressure rupture, explosion, 12 0.12% overheat - no fire Rescue & Emergency Medical 6270 64.71% Service Hazardous Condition (No Fire) 195 2.01% Service Call 967 9.98% Good Intent Call 1161 11.98% False Alarm & False Call 602 6.21% Severe Weather & Natural 14 0.14% Disaster Special Incident Type 16 0.17% TOTAL 9690 100.00% 13 15