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R-2005-064 People for People Grant Request
RESOLUTION NO. R-2005- 64 A RESOLUTION endorsing the creation of the WIN 2-1-1 Information and Referral System and authorizing a grant of $15,000 to People For People to assist with costs associated with the WIN 2-1-1 system's local area call center start- up. WHEREAS, The City of Yakima is concerned for the well being of its citizens and the need many of them may have for assistance with and access to health and/or human services from time to time; and WHEREAS, the City is aware of the difficulty that is frequently experienced in identifying and accessing these essential services and assistance; and WHEREAS, 2-1-1 is the three -digit telephone number assigned by the Federal Communications Commission for the purpose of providing easy access to information about health and human services as a critical part of the health and human service delivery system; and WHEREAS, 2-1-1 is an important adjunct to the 9-1-1 emergency services system already in place in this country, as was demonstrated during the devastating effects of last year's hurricanes in Florida when 2-1-1 provided an important conduit to health and human services (emergency management); and WHEREAS, 2-1-1 services empower people to address their own problems by giving them ready and easy access to the services they need and 2-1-1 also empowers people who want to find opportunities to volunteer and give back to their communities; and WHEREAS, a statewide 2-1-1 system is currently being developed within the State of Washington, as authorized by RCW 43.211, and known as the WIN 2-1-1 Information and Referral System (WIN 2-1-1); and WHEREAS, after investigating the benefits that WIN 2-1-1 will bring to the residents of Yakima, the Yakima City Council has determined that it is important for these services to be available to local residents; and WHEREAS, as provided by RCW 43.211.040, the statewide WIN 2-1-1 system has awarded a contract to provide these services in this area to the Yakima non-profit People For People; and WHEREAS because of this local contract, WIN 2-1-1 services will be available to all Yakima City residents, and, as a result of obtaining this contract, new local jobs will be created; and WHEREAS, the Yakima City Council has determined that it is in the best interest of the City and its residents to assist in financially assisting with one time local start-up costs of the WIN 2-1-1 system; now, therefore, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF YAKIMA: The Yakima City Council joins with the Washington State Legislature in endorsing the creation and development of the WIN 211 system; hereby authorizes a grant of $15,000 from City of Yakima ONDS Non -Federal funds to People For People to assist with one time startup costs associated with developing the system's local area. The City Manager is hereby designated as the official representative of the City to act in connection with this funding application and is authorized to take such actions as may be necessary and prudent to complete the application process, including the execution of all related documents. The City Attorney shall approve the final form of the agreement. ADOPTED BY THE CITY COUNCIL this 19th day of April, 2005. Attest: Karen S. Roberts, City Clerk Ce- Karen e- Paul P. eorge, Mayor Subject: Great 2-1-1 editorial in Olympian Here is a FANTASTIC editorial from today's Olympian - the major paper in our state capital. It's the single best editorial for 2-1-1 I've seen anywhere in the country. The timing could not be better as the Legislature votes in the next ten days on capital funding for 2-1-1 in the state budget. Many thanks to the local 2-1-1 partners in the South Sound region for their great work on behalf of the entire statewide 2-1-1 effort. Special thanks to the partners mentioned in the editorial: United Way of Thurston County, Behavioral Health Resources' Crisis Clinic Network, and the Thurston County Volunteer Center. You can also view the editorial at <http.//www.theolvrnpian.com/home/news/20050414/opinion/125702.shtml>. Regards, Tom Page The Olympian April 14, 2005 Our Views: Area needs 2-1-1 center This community needs a 2-1-1 regional call center to take pressure off emergency dispatchers and link callers in need with the appropriate social service agencies. Most people know that 9-1-1 is the universal telephone number for emergency response. Pick up the phone in this and most every community, dial 9-1-1, and callers will immediately be connected to dispatchers who can send police, fire or medical personnel to any emergency. Less well known is the national effort to create a 2-1-1 system to connect callers with local nonprofit organizations. The purpose of the national movement is twofold: - To connect people in need or in crisis with the appropriate service. For example, people who need to Zink up with the battered women's shelter, the food bank, an emergency shelter or mental health counselor can call 2-1-1 and be connected with the appropriate agency. - To connect people who want to give something back to the community. They can call 2-1-1 and learn about local volunteer opportunities. Thirty of the 50 states have 2-1-1 call centers in place today. Three South Sound agencies are leading the way locally. They hope to have a five -county 2-1-1 call center operational by July 2006. The United Way is spearheading the national movement, with local chapters urged to bring 2-1-1 calling to their communities. Pam Toal, executive director of the United Way of Thurston County, said: "2-1-1 will be totally wonderful for this community. It's one of the most exciting things to come to the human service sector in a long time. It will help people access services, help people volunteer in the community and help people learn about local charities and local philanthropy." Toal is serving on a task force put together by Behavioral Health Resources and its subdivision, the Crisis Clinic. The immediate mission is to develop a plan for a regional call center for Thurston, Mason, Lewis, Grays Harbor and Pacific counties by this summer, get the funding lined up and have the call center running by July 1, 2006. Another key player in the local effort is Chris Sullivan, director of the Retired Senior Volunteer Program and executive director of The Volunteer Center. Sullivan and his team are working on the other half of the equation -- linking local volunteers with local nonprofits. Last year, according to board president Russell Carstensen, The Volunteer Center was able to connect 2,400 senior citizens with local organizations. Those seniors contributed 268,000 hours of volunteer service, valued at $4.7 million. Sullivan estimates a similar number of volunteers younger than 55 also are involved in community volunteer efforts. Volunteers have an incredible effect in the community. The great thing is, the 2- 1-1 center will provide the framework for even more people to get involved. The Volunteer Center and Crisis Clinic are working in collaboration to develop a centralized, searchable online database where would-be volunteers can be connected with local nonprofits. That will be a great community resource because anyone wanting to help a child learn to read, to serve food at a community kitchen, to mentor young people or to get involved with any other community development project can, at the touch of a keyboard or with a single 2-1-1 phone call, be linked with one, two, three or more agencies in need of volunteer support. The local effort to create a 2-1-1 call center is in its infancy. It will be a great day when it's added to a growing list of pivotal community resources. PUBLIC SAFETY 311 COMMUNICATIONS Yakima Public Safety Communications Center 200 South Third Street Yakima, WA 98901 January 21, 2005 TO: Yakima City Council Public Safety Committee FROM: Wayne Wantland, Communications Manager Sam Granato, Police Chief Dennis Mayo, Fire Chief SUBJECT: 2-1-1 Presentation Enclosed is a packet of background information regarding the implementation of 2-1-1 services in Washington State and more particularly in Yakima. The first section of the packet is information provided by Marilyn Mason -Plunkett of People for People who will be operating the Yakima 2-1-1 center. The second section is additional information provided by city staff. As stated in the December 8' 2004 memorandum from Wayne Wantland, the 9-1-1 community supports the implementation of the 2-1-1 network with the following cautions applied. The 2-1-1 system must work closely with the 9-1-1 services in the area that they serve. We must make every effort to ensure that the message given to the citizens clearly delineates the difference and the appropriate situations to call either 9-1-1 or 2-1-1. All involved parties must be presenting the same unified message as to not confuse the proper use of the two systems, possibly causing delays in the provision of needed emergency services. At this time, there is no requirement for local government funding support of the 2-1-1 system, but as you can see from the background information, the on-going operational costs of the system are proposed to be funded by a partnership of federal, state, local government and private sources. What expectations or demands this may make on local resources is not defined. In the 9-1-1 community, we have repeatedly been assured that this system will not directly impact our funding source, the 9-1-1 excise tax. In concept, and in application in other areas, the implementation of 2-1-1 is a benefit to the citizens, but the long-term success of this program will rely heavily on the proper presentation and planning during the implementation. Business Office (509) 575-6048 FAX (509) 576-6555 4 MI Washington Information Network 2-1-1 A Call to Action A better alterative... Emergency rooms evaluate patients, offering them immediate, on the spot care or referring them for specialized treatment. This "triage" system prioritizes and directs patient care to maximize hospital resources and best serve the patients. Kim's Story After surviving physical and sexual abuse and multiple suicide attempts, Kim found herself penniless in an Atlanta bus station. She was 18 years old and homeless with four small children. Kim saw a poster for 2-1-1. Begging a quarter from a porter, she called the number. 2-1-1 connected her to an agency that picked her up at the station and helped get shelter, 2_1WIN food and clothing for her and her children. How 2-I-1 Changed a Life Imagine if... You were seriously ill, you drove to the hospital, and were forced to wander the halls trying to find the right doctor with the proper specialty. Now imagine... Someone out of work... ...lacking food, lacking heat, ...without a place to live, ...needing referral to services for their elderly parent or their teenager ...a victim of domestic violence, ...or a natural disaster ...someone depressed or alone, ...or someone who just wants to help. Kim's Story Kim used 2-1-1 again to get job training and complete her GED. Today Kim is finishing her college education and she owns her own home. Kim is an outreach assistant at an Atlanta hospital working with pregnant and at -risk girls and is making a difference in 30o to 400 lives every month. How 2-1-1 Changed a Life 1 What is 2-1-1? Easy to remember centralized phone connection to important community information & referral services • Supporting emergency management response • Basic human needs • Physical & mental health resources • Employer/employee supports • Support for elderly & disabled • Support for children, youth & families • Volunteer and donation coordination • Community Bulletin Boards and Event information The time is now... Laying a Foundation for Success ) Itvtns larAl 1997 First 2-1-1 — Atlanta 1999 I&R's meet in Washington State 2000 FCC 2-1-1 designation 2002 WIN 2-1-1 gets 501(03 status United Way funding 2003 WIN 2-1-1 hires full-time staff State legislation supporting 2-1-1 Local Providers identified Key grants secured 2004 Business and financial planning Statewide database platform selected WW2 -1-i: The time is now... Building on a Foundation for Success 2005 Cost -benefit benchmark study Live public demonstration sites Develop statewide database. Plan telephony infrastructure for .statewide system 2006 Statewide coverage Cost -benefit follow up study Implement telephony infrastructure 2007 Ongoing quality assurance review 2009 Accredit all call centers ‘0111TAI Now serving 100 million Americans 139 active 2-1-1 systems in 28 states and Washington D.0 Potential to serve 6 million Washingtonians 8 proposed call centers JNVItti I JJ ,JI ® z•:•. P.vt�destf sg.ated nffi$t:en discassio. in proicreas lt Potential a -t -t Provider Identified WIN2-1-1 benefits 2-1-1 works... • Getting people the information they need • Eliminating caller frustration • Easy access to assistance for both employers and employees • Coordinating services and planning • Supporting Emergency Manage 2 �JJ WIN 2-1-1 benefits Getting people the information „ they need...with one call • Children, families and elderly • Newcomers to the community _. • Help for low-income families • Help for the unemployed or the homeless • Persons with disabilities • Community planners and funders • People seeking access to community events WIN2-1-1 benefits Accurate data for planners and funders • Real-time snapshot of community needs • Promote efficiency by identifying gaps and overlaps in services • Early warning on emerging needs • Identify patterns on how services are used • Helps with siting of new services • Homeland Security • Natural Disasters J� J WIN2-1-1 benefits Eliminate Caller Frustration • Faster response • Eliminates multiple calls • Reduces wrong calls to wrong agencies, both local and state 2-1-1 at Work Atlanta Heating Crisis Response • Four existing heating programs exhausted funding • Need for heating assistance identified via 2-1-1 calls • 2-1-1 convened funders and energy providers - the community raised $500,000 to meet unmet need 2-1-1 at Work • 400+ Information & Response lines in New York dealing with 9/11 relief • One 2-1-1 line in Connecticut • After three years most of the New York lines are shut down, but Connecticut 2-1-1 continues to take calls from people affected by 911 3 ',1111.1 hi I r. 1J_lk 2-1-1 at Work Florida Hurricane Response Calls diverted from 911 system ▪ One call center relocated to county emergency response and took 6o,00o calls in 5 days • In DeSoto County, where 75% of housing was severely damaged or destroyed, 2-1-1 connected 8,000 volunteers to 7,000 victims in 24 hours WIN 2-1-1 funding proposal Jwaly ?1fJi One-time Start Up Costs Non -Capital Costs Existing funding State Contribution Request Capital Costs Existing funding State Contribution Request Total State Start-up Request Your piece of the pie $400,000 $637,000 $105,000 $1,024,000 $1,662,000 WIN 2-1 1 funding proposal Public/Private Partnership For Annual Ongoing Operating Costs Private Sector/Local Contribution State Contribution Request Federal Contribution Total Your piece of the pie $2,500,000 $2,500,000 $3,000,000 $8,00o,000 lAINI JJJ1 WIN2-1-1 benefits Cost Savings • Centralized response communications & services • Centralized database • Identifies and allows reduction of duplicative services • Diverts callers to least expensive service • States implementing 2-1-1 have experienced cost savings and efficiencies WIN 2-1-1 funding Annual Cost - $7,923,000 What it buys: One statewide consolidated health and human services database Eight regional call centers serving every community • Two regional hubs in Western and Eastern Washington guarantee access 24 hours per day, 7 days per week • Handles 740,000 calls annually • Real-time data for funders and policymakers on needs, gaps and overlaps in services (lninlraet tmnlnma•ntatinn of statewide coverage National 2-1-1 funding $200 million annual funding • "Calling for 2-1-1 Act" introduced by Senators Dole and Clinton • 2-1-1 enjoys bipartisan, local and national support - 7 of 11 members of state congressional delegation • Unanimous support from State Legislature to call for Federal 2-1-1 funding • Federal funding to be reintroduced in January 2005 4 WIN 2-1-1 funding Public/Private Partnership Financial Support • United Way of King County • United Ways of Washington • United Way of Snohomish County • United Way of Benton & Franklin Counties • United Way of Yakima County • Gates Foundation • Boeing Employees Community Fund J� jJJ • Verizon Foundation "The good we secure for ourselves is precarious and uncertain until it is secured for all of us and incorporated into our common life." —Jane Addams 5 WIN 2-1-1 Funding Plan (Washington State 2-1-1) The Washington Information Network 2-1-1 (WIN 211) business plan calls for a combination of state, federal and local funding to build and sustain the 211 network in Washington State. WIN 211 is mandated by the state legislature to develop, implement and support a statewide 2-1-1 network in partnership with local service providers. Current Funding Plans Include the Following: State Funding • To date WIN 211 has raised over $400,000 to support 2-1-1 planning and implementation. • There is a onetime request included in the Governor's budget for 2005-06 for $1,024,000 for capital expenses related to 2-1-1 implementation. • WIN 211 is also coordinating support from local communities across the state to secure $2.5 million per year from the state for the 2005 — 2007 biennium. The Senate Majority Leader has volunteered to champion the 211 funding effort and is currently working to help WIN 211 develop a continuing funding source for 211 operational funds. • WIN 211 is undertaking a study with the University of Washington to document the cost/benefits of 2-1-1 service in Washington and to assure accountability to all funders with an unbiased evaluation of the program. Federal Funding • The WIN 211 Executive Board and its Public Policy Committee are both working with our Congressional delegation to secure a $750,000 earmark for Washington State 2-1-1 development and implementation. • Simultaneously WIN 211 is working United Ways of America and other national 2-1-1 partners to promote a $200 million federal authorization that would translate to $3.5 - $4 million per year in operational funding for Washington's 2-1-1 network. Local Funding • United Ways of Yakima, Benton Franklin and Kittitas counties, together with People For People are leading the local fundraising efforts. • Total dollars needed for startup costs of the Yakima 211 call center are $114,000. We will be approaching city, county and private donors for support for this project, and also hope to raise some initial operating funds for the 211 project. • PFP has the opportunity to obtain a portion of a $211,000 Boeing Employees Union matching grant that will help fund the startup. Funds raised locally will be used locally to fund start-up of the Yakima 211 center; we can use dollars raised locally to request match from the Boeing grant. • We anticipate additional support from state and federal sources as one or more of the eight regional 2-1-1 call centers become operational and are able to demonstrate concrete benefits to the communities served. People For People 211 Project Goals 1/01/05 through 10/01/05 • Share information about WIN 211 with community and business leaders • Raise funds for startup of Yakima 211 center (1-o5 through 10-05) • Recruit and hire Project Manager • Develop infrastructure for database population • Finalize internal project design/business plan that will ultimately bring together 12 central/SE Washington Counties to the 211 information and referral base • Continued participation in planning at WA State Technical Meetings • Continued participation in WA State Public Policy Committee for 211 as primary effort to secure continuing funding stream (state and federal as well as local funding) • Grant development for technical equipment • Build internal procedures to prepare for national accreditation • Implement communications plan and data collection from Human Services providers • Develop internal training curricula for call center staff • Develop Memorandums of Understanding with local service providers (coordinated referral process, information exchange process, etc.) • Develop emergency response plan with local Emergency Management Departments 1/20/2005 PEOPLE FOR PEOPLE WIN 2-1-1 Gearup Budget January 1, 2005 - September 30, 2005 SUMMARY Personnel $ 55,502 Benefits $ 13,876 Occupancy $ 1,290 Equipment $ 19,857 Supplies $ 1,250 Travel $ 3,250 Training $ 5,000 Marketing Expenses $ 2,750 Legal $ 250 Subtotal Direct Expenses $ 103,025 Indirect $ 10,302 Total Expenses $ 113,327 DETAIL Personnel Network Administrator $ 6,630 WIN 2-1-1 Specialist $ 13,845 Programmer $ 1,157 Call Center Advisor $ 3,870 Operations Manager $ 30,000 $ 55,502 Benefits $ 13,876 Subtotal Personnel $ 69,378 Occupancy Space $ 600 Utilities $ 200 Phone $ 50 Communications (Cell Phone) $ 240 Insurance $ 100 Other $ 100 Equipment 5 Computers $ 1,200 $ 6,000 1 Laser Printer $ 2,000 $ 2,000 5 Software $ 250 $ 1,250 5 Furniture $ 1,000 $ 5,000 1 Phone Lines $ 250 $ 250 5 Phones $ 300 $ 1,500 5 ACD Seats $ 3,857 Supplies $ 1,250 Travel $ 3,250 Training $ 5,000 Marketing Expenses $ 2,750 Legal $ 250 Subtotal Non Personnel $ 33,647 Total Direct Expenses $ 103,025 Indirect $ 10,302 Total Expenses $ 113,327 PUBLIC SAFETY 911 COMMUNICATIONS TO: Bill Cobabe FROM: Wayne Wantland, 9-1-1 Director SUBJECT: 9-1-1 in Support of 2-1-1 Services Yakima County 9-1-1 200 South Third Street Yakima, WA 98901 December 8, 2004 The 9-1-1 community supports the implementation of the 2-1-1 system at the national, state and local government levels. It has been clearly identified in areas where the service is available that it provides an easy to remember, quickly accessed method for the citizens to obtain community services and referrals that previously, were access through 9-1-1, which is not 9-1-1's intended use. The difference between the two systems is a clearly defined division between what is a bonafide emergency or need for public safety agency services, versus what is a request for social, health or non-public safety services or assistance. Each has its own role in processing these requests. Today, in Yakima County citizens can call an 800 number to access many of the services that will be provided by the 2-1-1 system. Many times though, through lack of effort, inability to local that number or situational factors the citizens resort to dialing 9-1-1 in cases where a true emergency does not exist or there is no direct need for public safety agencies' involvement. In those cases the 9-1-1 Calltaker then must expend the time and resources to find the appropriate agency for the caller. 2-1- 1 has proven to alleviate some of that inappropriate 9-1-1 use in areas where it has been implemented. As the 2-1-1 system is implemented the organizers will work closely with the local 9-1-1 center to form a partnership in handling the calls to ensure that any given situation gets routed to the appropriate system; emergency calls to the 9-1-1 system and services related calls to the 2-1-1 system. We in Yakima County look forward to the implementation of 2-1-1 locally and view this project as a partnership with 9-1-1 to improve services to the community. Business Office (509) 575-6048 FAX (509) 576-6555 BACKGROUND WASHINGTON INFORMATION NETWORK 2-1-1 Why 2-1-1 Is Good For Business 2-1-1 is the national abbreviated dialing code for free access to health and human services information (community-based organizations or governmental agencies). It is an easy -to -remember, universally recognizable number that makes it possible for people in need to navigate the complex and ever-growing maze of human services. It provides quick access to health and human services, encourages prevention and fosters self-sufficiency. In 1997, the United Way of Metropolitan Atlanta created the nation's first three -digit telephone number dedicated to linking i:u: : idg_lt_ic, tn appropriate health and and huma.s:.YLeW resources. In 1999: 2-1-1 \x,,,s activated statewide in Connecticut. The Federal Communications Commission (FCC) granted 2-1-1 dialing code for community information and referral nationwide in 2000. In 2001, the Texas Public Utilities Commission (PUC) approved rules and the Texas Legislature (77th Session) approved funding for 2-1-1 Texas. KEY OBJECTIVES FOR 2-1-1 • To provide a quick, easy -to -remember, 3 -digit, one-stop number that connects private citizens to the variety of health and human services available today. • To reduce the number of inappropriate calls to 9-1-1. Non -emergency information calls would be directed to 2-1-1. • To put people in touch with childcare, health care, employment opportunities, counseling, basic needs, financial and other services. • To consolidate funding into one coordinated system that allows for excellent service, easily identifying duplication of services, reducing expenses, and improving access. • To identify community needs and gaps in services, through statistical reports, and provide outcome measures to funding sources (i.e. United Way, Government, etc.) • To assist the government because people are less confused about whom or where to call for assistance and will not overflow or tie up government toll-free numbers unnecessarily. • To provide efficient and free health and human services information and give human resource management and employees one number to call when they are in question or crisis. 211 delivers information more efficiently by using centralized data in community planning. There is no cost to business. • To offer a more productive use of employees' time and reduce company time searching for assistance on personal matters. Employers can refer their employees to 2-1-1 for assistance instead of spending time trying to help employees with questions 2-1-1 could answer. • To assist employees and businesses by efficiently identifying services such as: healthcare options, childcare solutions, transportation options, services for families, employment services, and job training, thus enabling the business to be more productive. • To eliminate confusion, as many cities host hundreds of social service organizations and often these agencies are not listed in the phone book by service. To enable employers, teachers, law enforcement officers, judges, parents and others to immediately find the services available in the community that would best meet the needs of an individual or family. 720 Second Avenue Seattle, WA 98104-2266 • Phone. 206-461-8505 • Fax: 206-461-8495 • TDD: 206-461-3700 • www.win2-1-1.org Business Direct Weekly May 8-14, 2003 edition 2-1-1 Deserves Your Support By Ted J. Baird For the past 30 years, I have worked in the areas of human resources and Tabor/ employment law for several private and public sector organizations. During that time, I have seen many positive changes in business, especially in the use of technology. Two challenges have not been met, however. In fact, they have become increasingly difficult to resolve. Those challenges are "how organizations can recruit, hire and retain qualified and motivated employees, and how those same organizations can reduce absenteeism. 211 can help businesses meet those challenges. I have seen employees "disappear," only to find they had problems with alcohol and did not know where to get help. I have seen hard-working employees disciplined or discharged for excessive absenteeism caused by family problems for which neither the employer nor the employee knew where to find assistance. I have seen employees become so distracted by personal debt they became problem employees. Employees and employers often do not know help is available or how to find it. 211 is a telephone number providing individuals and families with fast and free access to health and human services information. It provides referrals to community- based organizations and government agencies for help with problems involving employment, vocational rehabilitation, medical care, substance abuse, alcohol prevention/treatment, crisis intervention, dental care, housing, et cetera. It is a one-stop number for people in need of human services assistance. The business community should support 211 for the following reasons: • The human resources issues dealt with by businesses today greatly impact the bottom line. Hiring, retaining and providing benefits to employees is more costly because of the changing labor pool. Businesses are working with more undereducated and unprepared workers, single - parent and two -income families, employees with disabilities and an aging work force. This situation adds to the cost of doing business. The 211 service can provide the contact for individuals, families and employers that will eliminate or greatly reduce the effects of these issues. 211 has the potential to save time, decrease stress, increase employment opportunities, increase labor pools and reduce pressure on employers to increase benefits. • As the 211 service is implemented in Michigan, the business community is in a unique position to provide expertise and a business perspective. It is more effective to participate in the formation and implementation of a service than to wait until its completion to provide criticism. • Significant health and human services needs have not been addressed because information has not been available for an effective gap analysis. The information gathered by the 211 service will be invaluable to policy makers. • Businesses in Michigan have a strong history of supporting health and human service organizations with time, money, equipment and employees. It is our duty and responsibility to continue doing so. As businessmen and women, we routinely use the tool of cost -benefit analysis to help us decide whether or not to implement various improvements for our businesses. We also tend to be suspicious of new taxes, often questioning whether the benefit received will be greater than the cost of the tax. That is exactly the approach you should take relative to the 211 service. Talk with business people in those areas that have already implemented 211, determine what the benefits and the costs have been and then use your normal process to make this business decision. I am confident that you will find that the benefits far outweigh the costs in this situation. With 211 active in Kent, Calhoun and Kalamazoo counties, it is on its way in Michigan. Business community support is crucial at this early stage in the development process. It will be good for individuals, families and businesses. We need to answer this call. Ted J. Baird practices and teaches employment law in Holland, Michigan. © 2002 Business Direct Weekly. Reprinted with permission. ADDITIONAL INFORMATION FROM CITY STAFF Proposed Washington State 2-1-1 Call Center Service Areas San Juan Whatcom Island \Clallam ciii \ Jefferson Grays Harbor Thurston Skagit Snohomis h Okanagon Ferry .\\\.titi Stevens; Pend: Oreill Lewis King Kittitas Yakima Grant Lincoln: Spokane Adams Franklin ,Whitman Gar- iel. umbra \ Benton Skamania\ Walla Walla ;titin --L Clark Klickitat KEY: © 2-1-1 Provider Designated * Potential 2-1-1 Provider Identified Affiliation discussions in progress 2-1-1 serves approximately 100 million Americans - over 34% of the US population 139 active 2-1-1 systems in 28 states plus Washington D.C. RI ~ CT NJ MD DE DC HI * 2-1-1 Centers operating • States operating statewide • States in Operational phase States in Collaboration phase States in Initial phase IJnsCb Wog • h t R S 424 IF it Get Connected. Get Answers. http://www.211.org WASHINGTON INFORMATION NETWORK 2-1-1 Proposed Washington State 2-1-1 Providers 2-1-1 service providers have been identified for 95% of Washington's population. WIN 211 is working with local partners in the remaining counties to determine where the communities will affiliate for 2-1-1 access. North Sound 2-1-1 (Island,San Juan, Skagit, Snohomish Counties & Whatcom Counties) Volunteers of America of Western Washington in Everett has been designated as the 2-1-1 call center for this region and expects to go live with the service by late 2005, funding permitting. Main number: (800) 223-8145, TTY (800) 846-8517, In Everett (425) 258-4227 Web site: www.voaww.orq/ King County Crisis Clinic has been designated as the official 2-1-1 service provider and expects to go live with the service by late 2005, funding permitting. Phone. 206-461-3200 or 800-621-4636 Web Site: www.crisisclinic.orq/ Pierce County United Way of Pierce County has submitted an application to be designated as the 2-1-1 call center for this the county. Helpline : 800.572.HELP (572-4357) or 253-572.4357 in Pierce County Web Site: www.uwpc.orq/helpline/category.asp Peninsulas 2-1-1 (Clallam, Kitsap & Jefferson Counties) Crisis Clinic of the Peninsulas based at Kitsap Mental Health in Bremerton has submitted an application to be designated as the 2-1-1 call center for this region. Phone: (360) 415-5892 or (800) 627-0335 Web site: www.crisisclinicofthepeninsulas.orq/ Grays Harbor, Lewis, Mason, Pacific & Thurston Counties Crisis Clinic Resource Network in Olympia has submitted a letter of intent to become the 2-1-1 call center for this region. Phone: (360) 586-2800 Online database of resources: www.crisis-clinic.orq/ Click on link to "Information and Referral" 211info (Clark, Cowlitz, Skamania, Wahkiakum) 211 info in Portland, Oregon has been designated to provide 2-1-1 service to Washington State residents in this region. Phone: 360-694-8899, or 877-501-0252 Central Washington 2-1-1 (Adams,_ Benton, Chelan, Douglas, Franklin, Grant, Kittitas, Klickitat, Okanagon, Walla Walla, Yakima) People For People in Yakima has been designated as the 2-1-1 service provider for this region and is in the process of developing its information and referral program. Web site: www.pfp.orq Phone: (509) 248-6726 Spokane County First Call For Help at Spokane Mental Health has submitted a letter of intent to become the 2-1- 1 call center. Phone: 509-838-4428 720 Second Avenue Seattle, WA 981042266 • Phone: 206-461-8505 • Fax: 206-461-8495 • TDD: 206-461-3700 • www.win211.orq WASHINGTON INFORMATION NETWORK 2-1-1 2-1-1: Changing Systems, Changing Lives What is 2-1-1? • An easy -to -remember phone number for people to call for health and human service information and referrals and other assistance to meet their needs. • 2-1-1 already reaches 100 million people in the U.S. and Canada. In many communities the information about services is also available through a searchable online database. The goal is to have access for half the U.S. by the end of 2005. • 2-1-1 is standards -driven: All 2-1-1 call centers must meet the quality assurance standards of the Alliance of Information and Referral Systems (AIRS). These standards include training, quality assurance procedures, effective management practices, and program evaluation. Why is it important? • 2-1-1 is an integrated system that provides simple access to the variety of essential services people need to lead healthier, more productive lives. • 2-1-1 provides real-time tracking of community needs, allowing policy makers and funders to make informed decisions about resource allocation. • 2-1-1 builds community by connecting people with the programs and agencies who can put their donations and volunteer time to good use. Who supports 2-1-1? • United Way of America and the Alliance of Infoiniation and Referral Systems are leading the effort to develop a nationwide, integrated 2-1-1 system. • In Washington State, the Legislature designated the Washington Information Network 2-1-1 (WIN 211) as the lead organization to plan, develop, implement and support a 2-1-1 network. 2-1-1 supports effective emergency response ■ 2-1-1 can take calls from volunteers or people who want to make donations during a crisis, allowing first responders like the Red Cross and Salvation Army to focus on the relief effort. ■ In the aftermath of 9/11 the Connecticut 2-1-1 call center aided the immediate response effort and continues to take calls for families and survivors who need support two years after the tragedy. • 2-1-1 call centers are linking together to create a redundant system — if one call center goes down, others will be online to provide unbroken access to accurate infoiuiation to anyone who needs it. How can you help? • In September 2003, Senators Elizabeth Dole and Hillary Clinton introduced the "Calling for 2- 1-1 Act" to authonze ongoing federal funding for 2-1-1 which was co-sponsored by 180 members of Congress. Funding for 2-1-1 was not included in the 2004-05 budget, but the authorization will be resubmitted in January 2005 for action by Congress. For more information on 2-1-1 in Washington State contact Tom Page, Executive Director of WIN 2-1-1 at 206-461-8505, or e-mail tompager.win211.org. 720 Second Avenue Seattle, WA 98104-2266 • Phone: 206-461-8505 • Fax: 206-461-6919 ■ TDD: 206-461-3700 • www.win2-1-1.org WASH NGT©N INFORMATION NETWORK 2-1-1 Key Supporters of 2-1-1 in Washington State Organizations Bellingham Public Library Central Washington Non -Profit Resource Network Companis Crisis Clinic of King County Crisis Clinic Resource Network of Thurston/Mason Employment Security Department Guide Line, Inc. Healthy Mothers/Healthy Babies King County Dep't of Community & Human Services King County Health Depai tment. National Council the A gm g• WA Chapter tvaLi �ii.:aa ..��:'anuae on_ es.,.,.�. r Northwest Alliance of Information & Referral Systems Olympic Area Agency on Aging RECA Foundation Seattle Aging & Disability Services Seattle Human Services Department Senior Infoiuiation & Assistance of King County Senior information & Assistance of Snohomish County Skagit County Community Action Agency Snohomish County I&A Volunteers of America W WA Washington Dep't of Social & Human Services (DSHS) DSHS: Aging & Disabilities and State Unit on Aging DSHS• Community Service Division Region 4 Washington Military Dep't: Emergency Mgt. Division National Supporters Alliance for Children & Families Alliance of Infouuation and Referral Systems (AIRS) American Association of Suicidology American Federation of Teachers ARC of the United States Association of Jewish Agency Services of North America Association of Jewish Family & Children's Agencies Boy Scouts of America Camp Fire USA Children's Defense Fund Child Welfare League of America CONTACT USA Council on Foundations Easter Seals Generations United Girls Incorporated Goodwill Industries International International Association of Jewish Vocational Services JCPenney Kristin Brooks Hope Center Lutheran Services in America National Association for the Education of Young Children United Ways United Way of Washington United way of Benton & Franklin Counties United Way of Chelan & Douglas United Way of Clailam United Way of Cowlitz United Way of Grant United Way of Grays Harbor United Way of Island United Way of Jefferson United Way of King I Tnited Way of Kitsap United Way of Kittitas United Way of Klickitat & Skamama Ctys. United Way of Lewis United Way of Mason United Way of Pierce United Way of Pullman Umted Way of San Juan Island United Way of Skagit County United Way of Snohomish United Way of Spokane United Way of Thurston Twin County United Way - United Way of Walla Walla United Way of Whatcom United Way of Yakima of 2-1-1 National Assembly of Heath & Human Service Organizations National Association of Social Workers National Association of State Directors of Developmental Disabilities Services National Association of State Units on Aging National Council on the Aging National Emergency Number Association National information Center for Children & Youth with Disabilities National Low Income Housing Coalition National PTA One Economy Corporation Points of Light Foundation RadioShack Salvation Army United Cerebral Palsy United Jewish Communities United Neighborhood Centers of America United Way of America Volunteers of America YMCA of the USA 720 Second Avenue Seattle, WA 98104-2266 • Phone. 206-461-8505 • Fax: 206-461-6919 • TDD: 206-461-3700 • www.win2-1-1.org United Way of Pennsylvania 50 Ways 2-1-1 Works 1. Laid -Off Workers: 2-1-1 provides one memorable number that works for any kind of health or human service need. In a Brookings Institution Study, researchers reviewed the experience of laid -off hotel workers after the September 11th attacks and found that even when social service agencies were doing a good job making housing, food, and other assistance available, displaced workers couldn't figure out how to get help. Pat Atkins, a researcher from George Washington University noted that 2-1-1 " ... enables people to get assistance before they decide to give up." 2. Disease Epidemic: 2-1-1 helps people during epidemics as it did for the residents of Toronto, Canada during the SARS outbreak — People needed to know, for example, how to get groceries while quarantined. 2-1-1 will be used to provide information on West Nile virus, as well as such threats as anthrax and smallpox attacks. 3. Flu Shots: 2-1-1 provides easy access to information about how to get flu shots and how to pay for them if necessary. This year, complete flu shot information is available in Palm Beach County, Florida by calling 2-1-1. 4. Evacuation Routes: 2-1-1 can provide information about emergency shelters and evacuation routes during natural and man- made disasters. 5. CHIP, Etc: 2-1-1 provides basic information and connection to state - provided income and insurance benefits such as the Children's Health Insurance Program. In Florida, United Way 2-1-1 of Jacksonville has a partnership with the State Agency for Health Care Administration to pilot a strategy that uses 2-1-1 as the entry point for MediKids, Kidcare and other state benefits. 6. Crime Victims: 2-1-1 could provide information to crime victims on services and benefits available to them. 7, Travelers' Aid: 2-1-1 can help people who are stranded. In Atlanta, thousands of people were stranded at Hartsfield International Airport for several days after September 11th. According to Dan Williams, former national 2- 1-1 coordinator, "Not only did people call looking for rooms, we had people calling 2-1-1 offering rooms in their homes for people who were stranded." In all, hundreds of people received temporary housing until the crisis passed. 8. ESL Help: 2-1-1 helps non-English speaking people get comprehensive health and human service information. It was important in the SARS outbreak in Toronto, for example, to be able to serve the Mandarin Chinese speaking population. In addition to the large Spanish speaking population in this country, many pockets of other non-English speaking people exist in nearly every community. United Way of Pennsylvania Compiled by United Way of Pennsylvania - 2004 1 United Way of Pennsylvania More Ways 2-1-1 Works: 9. Reliable, Comprehensive Human Services Database: 2-1-1 provides a comprehensive, continuously updated human service web -based database for everyone, including social workers, doctors, and others trying to help people. In Connecticut, at least 15% of cans to 2-1-1 are from helping professionals and legislators looking for information to help someone. The database is available on disk and through the 2-1-1 website. 10. Community Response to Economic Emergencies: 2-1-1 helps communities hit by industry shutdown --- 2-1-1 was the critical community connection for residents of Atlanta who were unemployed in the sudden decline of the airline industry in the aftermath of September 11th. 2` ' provided the focal point for community leade s to respond quickly. y. 11. No stigma, confidential: 2-1-1 provides a neutral, confidential resource for help in any situation. People will call 2-1-1, because it is neutral and anonymous and does not require people to call themselves homeless, abused, elderly, mentally ill nr ether "labels" 12. Alternative solutions and plans: 2-1-1 helps people with multi -faceted problems — such as a sudden serious illness. Many people need help but find it hard to formulate a plan. They just know what their predicament is. 13. Targeting Assistance: 2-1-1 provides a knowledge base to steer funding to where it can help the most ---In Battle Creek Michigan, data collected between 11/02 and 1/03, showed that 131 of 160 unmet needs were in the area utility t n _ la the United released additional $1 n 000 to help local residents of lltlll[y assistance. 1°1� a result, the vl llteu Way released an auuluvl lal w 1 v,u help �"�a� pay heating bills. Upon hearing this, Semco Energy matched the $10,000 donation. 14. Rural Assistance: 2-1-1 will give rural Pennsylvanians better access to health and human service information. There are 14 of the 67 counties in Pennsylvania that currently do not have access to a comprehensive information and referral service. 15. Parent Support and Education: 2-1-1 gives parents immediate access to parenting information. In Hawaii, which has statewide 2-1-1 service, the Hawaii Children's Trust Fund has provided a grant that will help fathers in Hawaii access resources through Aloha United Way 2-1-1. 16. 9-1-1 Relief: 2-1-1 provides an outlet for the non -emergency calls that can flood 9-1-1 centers during a disaster. The Switchboard of Miami has a standing agreement with their 9-1-1 center that when a hurricane is imminent, Switchboard staff relocate to the 9-1-1 center to handle all the non -emergency requests for information that come in. Switchboard is not yet a 2-1-1 service but its proven usefulness to the 9-1-1 service center will only increase when it makes that change. 17. Employee Retention: 2-1-1 helps employers retain employees and reduce absenteeism. In a May 8, 2003 article in Business Direct Weekly, Ted J. Baird, an employment law specialist in Michigan, wrote that, " 2-1-1 has the potential to save time, decrease stress, increase employment opportunities, increase labor pools, and reduce pressure on employers to increase benefits We need to answer this call." Unibed Way of Per, ,e Compiled by United Way of Pennsylvania - 2004 2 Unified Way of Pennsylvania More Walls 2-1-1 Works: 18. Inventory of Beds for the Homeless: 2-1-1 can provide an up-to-date, broad geographic inventory of shelter beds available to the homeless. At Connecticut's 2-1-1 Info line, a statewide count is maintained daily, so that every homeless person can be accommodated, especially during dangerously cold weather. 19. Reaching At -Risk Populations in an Emergency: According to Burt Wallrich, long time Coordinator for Information and Referral in Los Angeles, 2-1-1 systems can reach the majority of at -risk people through a broad network of small agencies serving the homeless and others who are disconnected by language, recent immigration, transience, distrust of government or mental illness. "The risks of not reaching these people [in a major disaster] include unnecessary loss of life and injury if services don't reach them, disease spreading from improvised camps to the rest of the community, civil disorder if people feel neglected and cut off from help, and political pressure and litigation brought to bear by advocates for these groups." 20. Suicide Prevention: Connecticut's 2-1-1 Infoline receives several calls every night from people who are contemplating suicide. The American Association for Suicidology evaluates Connecticut's crisis workers and certifies them for the clinical practice of this specialized type of crisis management. 21. Assistance to Local Governments: Many local governments do not have the extra tax dollars to establish a 3-1-1 service to provide information about municipal government services. As an alternative, 2-1-1 can provide an up-to-date official directory of detailed contact information so that residents know who to call for non -emergency information such as tax information, to report a dangerous road condition, or to ask a question about codes and zoning. 22. Reporting Scams Aimed at the Elderly: In Texas, there is discussion about using 2-1-1 as a statewide "clearing house" to assist senior citizens seeking advice about suspicious services or offers and keep track of potential scams. Neighbors and others could also use the line to discuss concerns about potential elder abuse. Funding such a service through 2-1-1 could come possibly from the Crime Victims' Compensation Fund. 23. Reduce Government Waste: 2-1-1 can prevent the proliferation of government sponsored 1-800 helplines. In some states, government agencies are required to use 2-1-1 if possible before being permitted to create a new 800 helpline. 24. Rumor Control: 2-1-1 can provide a means to control rumors by providing one trusted information sources during events such as nuclear power plant failures. 25. Power blackouts: In Toronto, calls to 2-1-1 tripled during the night of the blackout. Cheryl May, 2-1-1 Director, said, "The call center is always up to speed and on top of events, and counselors work with information specialists to collect and maintain the information required throughout a crisis." United Way of Pennsylvania Compiled by United Way of Pennsylvania - 2004 3 United Mimi of Pennsylvania More Ways 24-1 Works: 26. Health Education Campaigns: 2-1-1 provides an easy way for government to do short and long term public information and education campaigns. For example, in Connecticut, the Tobacco Quitline can be reached through dialing 2-1-1. It takes only 2 staff for 2-1-1 to operate this service in contrast to the six to eight staff that would have been required for state government to establish Quitline. 27. Responds to Individual Needs: The 11/30 edition of PARADE Magazine profiled Joshua Webbert of Holland, Michigan who 2-1-1 helped to obtain a special outlet that he needed to keep him alive while awaiting a heart transplant, 2-1-1 Centers can allocate staff to search for solutions to special problems. 28. Basis for Case Coordination System: In Florida and elsewhere centralized l&R systems and 2-1-1 are providing the basis for electronic case coordination systems. These systems will save precious staff time by allowing system wide entry of callers' basic information, needs and service requests. A secure e-mail system between human service workers is often built into these case coordination systems. 2-1-1 systems are moving further in some iocations, piloting programs to use 2-1-1 as the enrollment point for public benefit programs such as the children's health insurance program, 29. Housing Assistance: Although some communities provide specialized information and referral to address housing needs, many do not. 2-1-1 can provide housing information so that everyone in need can get appropriate housing assistance and create a better life. During the past 10 years, researchers in the HUD Moving to Opportunity project have found remarkable health improvements in people who have moved from crowded urban conditions including decreased asthma in children, decreased depression in adults, and greater feelings of happiness overall. (See New York Times Magazine, 10/13/03, "Enough to fviake You Sick?") Forest Fires•_ Since the recent forest fires in California, 2-1-1 is under consideration as the way to provide up to date information on how far fires have spread. 31. Crisis Counseling: 2-1-1 will provide crisis counseling for any crisis. Specialized lines that provide expert help to victims of rape and domestic violence serve most communities. 2-1-1 will connect people in need to these lines and other special crisis lines. For many of life's crises, however, there are no special telephone lines. 2-1-1 will provide trained crisis counselors to help people regain emotional control and make a plan to defuse a personal crisis. 32. Volunteer Opportunities: Although many communities have Volunteer Centers to help people find an appropriate match for their skills and time, many do not. 2-1-1 can help callers identify community Volunteer Centers and help people find opportunities where volunteer placement services do not exist. 33. Calls to 2-1-1 Can Warn Public Health Authorities of Emerging Outbreaks of Disease: States are now developing the National Electronic Disease Surveillance System (NEDSS), a national project to provide a centralized internet-based system for doctors to report disease to public health authorities. Like NEDSS, 2-1-1 provides a data collection system that can provide early warning of disease outbreaks through a built-in analysis of data as it is received and entered. 34. After Hours Support for Agencies: In Connecticut, the calls to over 40 agencies are forwarded to 2-1-1 after hours so that caseworkers and others can be reached after hours when needed. Unibedway ofnia Compiled by United Way of Pennsylvania - 2004 4 United Way of Pennsylvania More Ways 2-1-1 Works: 35. State Homeland Security Plan: States such as Arizona have included establishing statewide 2-1-1 service as a goal in state Homeland Security plans. 2-1-1 complements emergency lines by taking non- emergency calls, thus freeing emergency workers to handle real threats to life and property. 36. Help for Helpers: In Connecticut, about 45,000 calls per year (15% of total) are from social workers, clergy, doctors, legislators and other helpers who want to know how best to help the people they are serving. 37. Court Ordered Case Plans: Courts often order parents to obtain counseling, improved housing and other services as a step toward regaining custody of children placed in foster care. The juvenile justice system makes similar requirements of adjudicated youth and their parents. 2-1-1 will provide a great way for social workers and criminal justice employees to help their clients take responsibility for achieving the goals included in court ordered plans. 38. Tracking and Helping Former Welfare Clients: In Connecticut, 2-1-1 makes sure that former TANF clients are followed and get support and services, providing a safety net after TANF benefits end. 39. Quality Childcare: 2-1-1 can provide callers with information on childcare options and openings in their locale and assist them with information to evaluate quality and suitability for their child and family situation. 40. For Kids: Parents and educators can teach kids to call 2-1-1 when they are faced with confusing, non- emergency situations and do not know where to turn. Connecticut Infoline provides a "Teen Yellow Pages" on its we -site that is just for kids. 41. When Services Don't Work Out: Sometimes, people do not get the help they need because for some reason things just don't work out. They may be frightened or may have been sent to the wrong service. Many people then just walk away because they are in an emotionally charged situation and do not know what to do. 2-1-1 provides trained counselors who can review why the help did not work and plan what to do next. 42. Donations of Goods: Whether you represent a corporation wishing to donate excess building materials or are a homeowner who is moving and would like to donate a large appliance to charity, 2-1-1 can be used to find an appropriate place to donate excess goods. Besides providing central information on the donation acceptance policies and hours of food banks and Goodwill stores and other traditional recyclers of used goods, 2-1-1 can match donors of more unusual in-kind gifts with charities that can use them. This function is particularly useful in the aftermath of a disaster when many donors emerge to help. 43. Help Through Phone, Website, E-mail, Walk-in: 2-1-1 can be used as an Information and Referral resource regardless of how people choose to connect to help. In today's internet service environment, people need the choice of personalized service --- especially for those who are not computer literate. United VVay of PennsyMada Compiled by Unified Way of Pennsylvania - 2004 5 United Way of Pennsylvania More Ways 2-1-1 Works: 44. Training: Because of the high standards for 2-1-1 call center operation, 2-1-1 centers are used to provide training to government and non-profit staff who answer phones, especially for crisis or human services calls. 45. Avoiding Litigation: By assuring that one reliable and accessible gateway to services exists, government can have confidence that all people have access to a comprehensive range of assistance regardless of physical or language barriers. 46. Employee Assistance Programs: Many businesses provide "Employee Assistance Programs" --- providing a way for employees to get help with individual and family problems before they get out of hand is the right thing to do and is also good business 2-1-1 provides a major resource in support of "EAP's". 47. e -Library: Through its companion website and recorded informational tapes, 2-1-1 can provide important legal, health and safety information. The Connecticut Infoline website lists, for example, special information on child support enforcement and how to check for an individual's criminal record. 48. Specialized Information and Referral: Excellent specialized l&R programs exist through Area Agencies on Aging, Mental Health / Mental Retardation offices, Drug and Alcohol agencies, HIV / AIDS programs and others. 2-1-1 can make a direct connection with these specialized i&R programs. 49 Daily "Ara You OK?" C.2!1 to the Homebound: Through autornated phone technology. cans can be placed on a daily basis to homebound individuals to be sure that they are OK --- if there is no answer or a person indicates a need for help, immediate follow-up is made. 50. Public Policy Research: Because of the high volume of calls and the structured nature of the assistance and follow-up that is provided, 2-1-1 creates a real-time source of data on people's needs. This provides an "instant focus group" which can serve as the basis for research to guide the efforts of legislators and other public policy makers. 12/17/03 U,Vy PsNinsilveria Compiled by United Way of Pennsylvania - 2004 6 BUSINESS OF THE CITY COUNCIL YAKIMA, WASHINGTON AGENDA STATEMENT Item No. / ' For Meeting of April 19, 2005 ITEM TITLE: 2-1-1 Funding Request by People for People SUBMITTED BY: Bill Cook, Community and Economic Development Director CONTACT PERSON/TELEPHONE: Bill Cobabe, Neighborhood Development Manager SUMMARY EXPLANATION: A statewide 2-1-1 Information and Referral System for health and human services as well as for disaster information is being developed (WIN 2-1-1). The contract to provide this service for much of Eastern Washington has been awarded to the Yakima non-profit organization, People For People. Not only will this provide essential services to Yakima residents, it will also result in the eventual creation of as many as 20 permanent new local jobs. People For People has requested $15,000 from the City of Yakima to assist in funding the start-up costs of this new system. If fundraising efforts are successful, People For People plans to begin operations at its call center for Yakima County by the end of 2005. Because the Yakima Call Center will eventually be one of two 24/7 call centers in the state, and because Yakima currently has no comprehensive existing Information and Referral service, the regional 2-1-1 partners stress the importance of moving this project forward. After an initial meeting with Neighborhood Development Council Committee and a follow-up Council Study Session with People For People, United Way of Yakima County and members of the WIN 2-1-1 Yakima County Steering Committee in attendance, a few questions remained. CONTINUED TO NEXT PAGE Resolution )6 Ordinance_ Contract _ Other (Specify) Vicinity Map Funding Source 2005 ONDS Non -Federal Funds APPROVAL FOR SUBMITTAL: ity Manager STAFF RECOMMENDATION: Staff recommends approval BOARD/COMMISSION RECOMMENDATION: COUNCIL ACTION: Resolution adopted. RESOLUTION NO. R-2005-64 > One was about long term funding: The Governor has included more than $1 million in this year's budget for this project statewide. In addition, a bi-partisan bill has been introduced in the Congress that, if passed, will provide a significant portion of the funding that will be needed for the first two years of operation, as additional funding streams are developed. > A second question was asked about funding sources for 911 vs. 211: it has subsequently been determined that 911 funds cannot be used for the 211 system. At the study session, Councilman Bonlender recommended that the City of Yakima play a leadership role in this effort. If approved, this item would do that. It proposes that the Yakima City Council authorize $15,000 from non -Federal funds to People For People for assistance in developing the local branch of the 2-1-1 call system. There are adequate uncommitted funds in the ONDS Non -Federal City Budget line to permit this. These funds were originally derived from the sale of an affordable housing bond that is already paid off. Since these are not federal funds, they fall outside the scope of the CDBG Consolidated Plan. All that is required to authorize this commitment is Council approval. Staff requests direction from the City Council regarding this funding request. * In addition to seeking this funding from the Yakima City Council, People For People has obtained funding commitments for 2-1-1 from the United Way of Yakima County and the United Way of Benton & Franklin Counties. PFP has also requested $io,000 from the Boeing Employees Community Fund Grant (which are available to it as Kittitas County is one of the counties that Boeing considers within its employee area). In addition, PFP has submitted a request for funding to the Yakima Downtown Rotary, and service clubs such as Kiwanis and Rotaries in cities outside Yakima. A team of United Way, community leaders and PFP representatives are continuing to work on significant fundraising activities that will bring in both start-up and ongoing support dollars. Attached please find a copy of PFP's startup budget. 2 -- April 14, 2005