HomeMy WebLinkAboutR-2004-067 Postini, Inc. AgreementRESOLUTION NO. R-2004-67
A RESOLUTION authorizing and directing the City Manager of the City of Yakima to
execute a Service Agreement and all other necessary documents with
Postini, Inc. for the purchase by the City of Yakima from said
corporation of an Anti -SPAM Unwanted E -Mail Filtering Service.
WHEREAS, the employees of the City of Yakima are receiving and increasing amount of
unwanted e-mail known by the slang term SPAM; and
WHEREAS, this SPAM is both offensive and reduces employee productivity by
requiring constant monitoring and deletion of the e-mail; and
WHEREAS, Information Systems can no longer control SPAM with currently available
software tools; and
WHEREAS, Information Systems has evaluated SPAM filtering software and services;
and
WHEREAS, Information Systems has received competitive bids from three SPAM
filtering vendors; and
WHEREAS, the City Council deems it to be in the best interest of the City of Yakima to
authorize execution of the attached services agreement with Postini Inc. for purchase by
the City of Yakima of a SPAM Filtering service; now, therefore,
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF YAKIMA:
The City Manager of the City of Yakima is hereby authorized and directed to
execute the attached and incorporated service agreement and all other necessary
documents with Postini Inc. for purchase by the City of Yakima from said corporation of
an Anti -SPAM Unwanted E -Mail filtering Service.
ADOPTED BY THE CITY COUNCIL this 20th day of April, 2004.
ATTEST:
Mayor
City Clerk
C:\Documents and Settings\kroberts\Local Settings\Temporary Internet Files\OLK2\Anti-SPAM
Resolution.DOC
CITY CONTRAr'
RESOLUT107• is
Fax: (650) 482-3108
510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
v 01/30/04
postini & Coverage Selection Sheet
Date
04/13/04
CompanylCity of Yakima
Customer Type
Corporate
Valid if
4/30/04
Customer Contact
Sales Representative
Roy Caudill
signed by:
Name
Rick Pettyjohn
Sales Engineer
Blaise Pabon
Billing Address/Information
Address
City of Yakima
Agreement Term
1 Year
City of Yakima
129 N. 2nd Street
Yakima, WA 98901
Telephone
129 N. 2nd Street
Yakima, WA 98901
509-575-6098
Agreement Type
Invoice Terms
New
Annual Prepaid
Email
rpettyio(aici.vakima.wa.us
Payment Terms
net 30 days
Service
Annual Unit Price
Mailboxes/Units
Annual Charge
Perimeter Manager - Enterprise Edition
$17.00
586
$9,962.00
TOTAL
$9,962.00
One -Time Fees
Charge
Other Terms:
Includes 300 (mb) of allocated spooling.
Includes a 10% discount for Annual Prepaid Invoice Terms.
$750.00
ACTIVATION TOTAL
$750.00
The terms and conditions of the Postini Service Agreement, consisting of this Coverage Selection Sheet and the documents listed at the
end of this sentence, collectively "the Agreement", shall constitute the entire agreement between Postini, Inc. and the Customer identified
on this Coverage Selection Sheet, and shall supersede and replace any previous or contemporaneous written or oral agreement, warranty,
representation or understanding:
Exhibit 1— Terms and Conditions
Exhibit 2 — Summary Services Description
Exhibit 3 — Service Level Agreement
Exhibit 4 — 30 -Day Free Trial Terms
By signing below the parties acknowledge that they received, understood and agreed to, in a legally binding manner, all components of the
Agreement.
Custo Postini
Signatures., •Signature
Print Name Richard A. Zais r Jr. Print Name ALL i -.-1 Plj/A K,OS
Title City Manager Title ) • Q • stix-5
Date 4/722 6 Date ii 1 V) i
n�
CITY CONTRAr'
RESOLUT107• is
Fax: (650) 482-3108
510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
v 01/30/04
POSTINI SERVICE AGREEMENT
EXHIBIT 1 — TERMS AND CONDITIONS
These Terms and Conditions ("Terms"), the attached Summary Services Description (Exhibit 2), the preceding Coverage Selection Sheet and
any documents expressly referenced therein (collectively "the Agreement") shall constitute the entire agreement between Postini, Inc. ("Postini")
and the Customer identified on the preceding Coverage Selection Sheet, and shall supersede and replace any previous or contemporaneous
written or oral agreement, warranty, representation or understanding. Modifications and amendments shall be invalid, unless made in a duly
signed writing.
1 SERVICES
Postini shall provide to Customer message filtering services as specified in the Coverage Selection Sheet and the Summary Services
Description ("Services") by issuing an activation key and granting access to Postini's filter system through Internet connections ("Activation").
2. FEES
As further specified in the preceding Coverage Selection Sheet, Postini shall invoice Customer (i) a one time fee for Activation, (ii) monthly in
advance a fee for Disaster Recovery services selected by Customer (beyond which messages may bounce back); and (iii) regarding
each other individual Service, monthly in advance for the greater of the Minimum Monthly Charge identified in the Coverage Selection
Sheet, or the per email box unit fees based on the number of destination email boxes for which Customer routed messages through Postini's
system during the preceding calendar month. All fees and remittances will be in US Dollars.
BILLING START DATE shall be the first day of the calendar month following the earlier of Activation or the thirtieth (30th) calendar day after the
date of the last signature on this Agreement.
3 TERM AND TERMINATION
INITIAL TERM of this Agreement shall be twelve (12) calendar months from the Billing Start Date. At the end of the initial term, this Agreement
shall be renewed automatically for consecutive renewal terns of twelve (12) calendar months, unless either party receives a written termination
notice from the other party before the end of the initial tern or any renewal tern. Postini may revise its rates (fee per email box, etc.)
with thirty (30) days prior written notice to Customer, effective for the following renewal term.
TERMINATION for cause can be effected by either party's written notice, effective upon receipt, if the other party has failed to cure
a material breach for thirty (30) consecutive days after receiving a detailed written request to cure. If Customer terminates this Agreement
for cause in accordance with this Section 3, Postini shall refund to Customer any prepaid amounts as well as a prorated amount of
fees for the thirty (30) days immediately preceding the effective date of the tennination.
SUCH TERMINATION SHALL BE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IN CASE OF NON- OR MALPERFORMANCE BY
POSTINI, INCLUDING BUT NOT LIMITED TO FILTERING BEING LESS EFFECTIVE THAN AGREED NO WARRANTIES ARE EXTENDED
ALL SERVICES ARE PROVIDED "AS IS" POSTINI DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES.
4 CONFIDENTIALITY
Postini and Customer both acknowledge that in the course of this Agreement, either party may obtain certain confidential and/or proprietary information.
Each party hereby agrees that all such information communicated to it by the other party, its affiliates,or customers, as well as the terms of this
Agreement (albeit not its existence) will be kept confidential and the receiving party will exercise the same prudent practice in preserving this information
as it does to preserve its own confidential information. This confidential information shall only be disclosed and used upon the prior written consent of
the other party, for purposes of this Agreement, or as necessary by reason of legal, accounting or regulatory requirements.
5 INDEMNITY
Postini, at its expense, shall indemnify, defend and hold harmless Customer against any damages caused by (a) a claim by a third party against
Customer to the extent that the Services, or any part thereof, infringe, or induce or contribute to the infringement of, any intellectual property or
proprietary rights or misappropriates any protected trade secret, and (b) a breach of the confidentiality obligations set forth in Section 4 of these
Terins by Postini. Postini's obligation under this Section 5 is subject to the condition that Customer provides Postini with (i) prompt written notice
of the claim, (ii) sole control over the defense or settlement, and (iii) reasonable support and cooperation with regard to the defense.
Fax: (650) 482-3108 510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
6. LIMITATION OF LIABILITY
Neither party shall be liable for special, incidental, consequential, punitive, or exemplary damages even if it has been advised of the possibility of
such damages. Except regarding the indemnity obligations under Section 5, in no event shall either party's liability for damages exceed the
amounts payable by Customer to Postini during the twelve (12) month period preceding the causation of the damages. Neither party shall be
liable to the other pursuant to this Agreement for any amounts representing loss of profits, business or data. The limitations in this Section 6 shall
apply to any type of liability including but not limited to liability arising from contract, tort, statute or any other legal theory Notwithstanding
anything to the contrary, Customer acknowledges and agrees that Postini's responsibilities and liability do not extend to the internal management
of Customers e-mail system. Postini is merely a data -processor and does not control the management of or administrate Customer's e-mail
and/or its data. Customer is and will remain solely responsible for complying with all laws, rules and regulations regarding the management and
administration of its e-mail system, including but not limited to, obtaining any consent and/or acknowledgement from its employees and service
providers (if applicable) in managing its e-mail system. Currently, Postini's servers reside in the United States of America, however, this may
change during the term of the Agreement
7 ASSIGNMENT
Either party may assign this Agreement in its entirety, but not in parts, to its parent company, affiliate or subsidiary, or in connection with a
merger, consolidation, or sale or other disposition of all or substantially all of its assets. Any other assignment shall be null and void, except with
the other party's prior written consent. This Agreement and all obligations shall be binding upon and inure to the benefit of the parties' successors
and lawful assignees.
8. GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement and any controversies arising out of or in relation with this Agreement ("Disputes") shall be governed by California law, without
giving effect to principles of conflicts of law All Disputes shall first be referred to the appropriate corporate officers of the Customer and Postini for
informal resolution. Such officers shall meet by teleconference or otherwise within ten (10) days of such referral. Thereafter, the officers of the
Customer and Postini shall make good faith efforts to resolve the Dispute. If the Dispute is not resolved within thirty (30) days of the first meeting
of the officers, either party shall be free to pursue any and all legal rights in any court of competent jurisdiction. Either party may apply for
preliminary relief immediately without recourse to such informal dispute resolution provisions. The prevailing party in any court or binding arbitration
proceeding shall be entitled to a reimbursement for reasonable attorney's fees and other legal costs.
9 SEVERABILITY
If and to the extent any provision of these Terms is held invalid or unenforceable in whole or in part under applicable law, such provision or such
portion thereof shall be ineffective as to the jurisdiction in which it is invalid or unenforceable to the extent of its invalidity or unenforceability and
shall be deemed modified to the extent necessary to conform to applicable law so as to give the maximum effect to the intent of the parties. The
invalidity or unenforceability of such provision in that jurisdiction shall not in any way affect the validity or enforceability of such provision or of any
other provision of these Terms in any other jurisdiction.
10 COUNTERPARTS
This Agreement may be executed in one or more counterparts including facsimile copies, which when and taken together upon proper delivery
shall constitute a single instrument.
Fax: (650) 482-3108 510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
POSTINI SERVICE AGREEMENT
EXHIBIT 2 — SUMMARY SERVICES DESCRIPTION
PERIMETER MANAGER - ENTERPRISE EDITION
Perimeter Manager - Enterprise Edition includes the following services:
- Spain Filtering
- Content and Transport Heuristics
- Real -Time Virus Protection
- Attachment Filtering
- Custom Content Filtering
- Connection Manager with Threat Detection and Blocking
- Delivery Manager with Throttling and Load Balancing
- Event Based Alerts
- Summary Email to End Users of Quarantined Messages
- Real -Time Monitoring and Graphic Reports
- Wireless Messaging
- Outbound Email Content and Attachment Filtering
- Compliance Footer Inserted into Outbound Email
- Outbound Virus Blocking
Key features of Perimeter Manager - Enterprise Edition include:
Spam Filtering
- Award winning heuristic -based content analysis
- Customizable by organization and user groups
- End-user flexibilityusers can customize own filters
- Quarantined messages are accessible via a web -based Message Center for review and disposition
Virus Protection
- All message parts are scanned for infected viruses, and infected messages are quarantined in the user's Postini Message Center for review and disposition
- Built-in protection from new techniques, including message fragments
- Industry leading McAfee AVERT provides dedicated connection to McAfee virus definition servers, protecting customers from new viruses
- Protect customers, clients, and associates from being infected through outbound email scanning and blocking
Attachment Filtering
- Enables companies to block or re-route email messages containing large or harmful email attachments
- Productivity filters allow administrators to create inbound and outbound email policies against employees sending music, sound, and movie files
- Allows trusted partners, customers, and associates to bypass stringent email policies through an optional "approved sender list" feature
Content Filters
- Create and enforce email usage policies (both inbound and outbound) with flexible content filters
- Define content -based exceptions to spam filters.
- Monitor email usage through a non -intrusive log of filter activity
Industry Heuristics
- Content Heuristics designed specifically for specific industries and job functions identify traits and characteristics of their legitimate business email to significantly
mitigate possibility of false quarantines
- Transport Heuristics identify communication networks by industry and job function, and authenticates inbound email from the network to modify the spam filter threshold
Connection Manager
- Monitors SMTP traffic and blocks invalid connection attempts
- Immediate detection and automated response of Directory Harvest Attacks (DHAs) and other threats
Delivery Manager
- Regulates the delivery of messages across destination servers regardless of system platfonn or server location
- Throttling maximizes operating efficiency and throughput of each server
- Message delivery automatically redirects email flow to fail -over resources
Event -Based Alerts
- Generates notifications immediately during attacks and system outages
- Monitors status and notifies administrative team
Fax: (650) 482-3108
510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
Flexible Administration
- Policy structure allows for unique settings on at the user and group level
- Delegated administration model extends applications and controls based on job function and responsibilities
- Deploy services to end users as desired — multiple access controls to filters, white/black lists, and spam quarantine
Real -Tune Monitoring and Graphic Reports
- System conditions monitored and reported via detailed reports hourly, daily, or weekly
- Detailed usage reports available hourly, daily, or weekly
- Includes usage audit record for policy enforcement and capacity planning
- Available via web user interface or download for further analysis and distribution
Wireless Messaging
- Forwards a copy of important email to a text page device or alternate email address
Disaster Recovery
- Provide Disaster Recovery services in order to spool inbound email continuously for approximately 24 hours in the
case of network or server outages. The exact amount of allocated email spooling is detennined by the number of
user licenses purchased and detailed in the contract.
- Deliver stored messages at a regulated rate to allow new inbound traffic to be received simultaneously
- Manually initiate Disaster Recovery services during scheduled server maintenance and upgrades.
Compliance Footer
- Create a standard organization -wide email compliance footer to be automatically inserted into all outbound email.
Fax: (650) 482-3108 510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
POSTINI SERVICE AGREEMENT
EXHIBIT 3 — SERVICE LEVEL AGREEMENT
The terms of this Service Level Agreement ("SLA") are part of the agreement ("Agreement") between Postini, Inc. ("Postini") and the Customer
identified on the preceding Coverage Selection Sheet and further defines the scope of service availability goals and commitments, operating and
reporting practices, remedies and certain obligations of Postini and Customer in addition to Exhibit 1—Terms and Conditions ("Terms").
1 SERVICE AVAILABILITY COMMITMENT
Postini's Services shall be operational 99.999%, i.e., Outage Percentage shall be less than 0.001% in any given month. "Outage" means that Postini
fails to apply filtering in accordance with Customer's configuration selection. Outage shall not include service suspension for reasons outside of
Postini's sphere of control (Section 4 of this SLA) or during times of scheduled maintenance (Section 5 of this SLA). If a dispute arises about whether
or not an Outage occurred, Postini shall make a determination in good faith based on its system Togs, monitoring reports and configuration records,
which Postini shall make available for auditing by Customer at Customers request. "Outage Percentage" means the percent of time during any given
month during which an Outage occurred.
2. OUTAGE REPORTING PROCESS
When Customer notices an Outage or believes that there has been an Outage, Customer will inform Postini's Customer Support Department in writing
or by email within seven (7) days of first notice. Failure to comply with this requirement will forfeit Customer's right to receive a remedy for the Outage.
3 ADDITIONAL REMEDY
If an Outage occurs despite the fact that Customer fulfills all of its obligations under the Agreement, and if none of the exceptions in Section 4 of this
SLA applies, Customer shall have, as an exception to Section 3 of the Terns, the following remedy ("Additional Remedy"): Postini will provide
Customer with a pro -rata credit on Customer's fee for the month in which the outage occurred. The pro -rata credit shall be calculated by multiplying
the Outage Percentage with Customer's total monthly fee in the month during which the Outage occurred. Furthermore, if Customer experiences an
Outage for three consecutive calendar months, Customer has the option to terminate the Agreement.
4 EXCEPTIONS
Customer shall not have any remedies under the Terms or this SLA in connection with any failure of the Postini Service that is caused by or associated
with circumstances beyond Postini's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage,
embargo, fire, flood, strike or other labor disturbance; DNS issues outside the direct control of Postini; Customers acts or omissions, including without
limitation, any negligence, willful misconduct, or use of the Postini Services in breach of the Agreement.
5 SCHEDULED MAINTENANCE
Postini will provide scheduled maintenance that will include any maintenance at third party data centers at which Postini Services are hosted and any
maintenance on Postini's servers and software. In all cases where maintenance will be performed, Customer will be informed at least 48 hours in advance.
Postini will make all reasonable attempts to ensure that scheduled maintenance that affect the availability of Postini Services for more than thirty (30)
minutes is performed between 12:00 midnight and 5.00AM Pacific Standard Time, Monday through Friday, or between 12:00 noon to 5 OOAM Pacific
Standard Time on Saturdays, Sunday, and holidays.
Fax: (650) 482-3108 510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
POSTINI SERVICE AGREEMENT
EXHIBIT 4 — 30 -DAY FREE TRIAL TERMS
These Trial Terms are part of the agreement ("Agreement") between Postini, Inc. ("Postini") and the Customer identified on the preceding
Coverage Selection Sheet.
This Exhibit supersedes the BILLING START DATE definition in Exhibit 1 - Terms and Conditions.
Customer shall have the right to tenninate the Agreement with or without cause during a thirty (30) day trial period, which commences on the day of
Activation. If Postini receives Customer's written termination notice before the end of such trial period, (i) Postini waives all right to fees and
Customer shall receive a credit for any fees paid, if any, and (ii) Customer agrees and acknowledges that Postini has no obligations to the
Customer under any of the terms of the Agreement and the Agreement is tenninated as to all its provisions and in full force and effect.
If Postini does not receive Customer's written termination notice before the end of the trial period, this Agreement shall continue and
notwithstanding the Billing Start Date indicated in Section 2 of the Terms and Conditions, Customer shall be obligated to pay all fees in
accordance with Section 2 of the Terms and Conditions (Exhibit 1), beginning on the first day after the end of the thirty (30) day trial period.
Furthermore, the first day after the end of the thirty (30) day trial period shall be deemed the Billing Start Date of this Agreement.
Fax. (650) 482-3108 510 Veterans Blvd, Redwood City, CA 94063 Customer Initials:
BUSINESS OF THE CITY COUNCIL
YAKIMA, WASHINGTON
AGENDA STATEMENT
Item No. a
For Meeting Of i/-070
ITEM TITLE: Resolution to Authorize Contract for purchase of Postini Perimeter
Manager Anti -SPAM Filtering Service.
SUBMITTED BY: Rita Anson, Finance Director
Rick Pettyjohn, Information Systems Manager
CONTACT PERSON/'iLLEPHONE:
Rick Pettyjohn, Information Systems Mgr - 575-6098
SUMMARY EXPLANATION: The City, along with all Internet E-mail users, has
experienced a significant increase in the amount of unwanted e-mail. This e-mail is
known by the slang term "SPAM". SPAM can be offensive and effects employee
productivity. Information Systems is no longer able to control this SPAM with our
currently available software tools. In order to resolve the SPAM problem, Information
Systems has evaluated spam -blocking products. As a result of this evaluation, we
recommend the acquisition of the Postini Inc. Perimeter Manager SPAM filtering
service at a cost of $9,962 annually.
A more complete explanation of the SPAM problem and Information Systems
evaluation process is included in the attached Memorandum.
Resolution XX Ordinance Other (Specify) Memo /Report
Contract XX Mail to (name and address): Roy Caudill, Sales Representative
Postini Inc., 510 Veterans Blvd, Redwood City, CA 94063
Phone: (650) 482-3163
Funding Source General Fund - Information Systems
APPROVED FOR SUBMITTAL:
City Manager
STAFF RECOMMENDATION: Approve Resolution
BOARD/COMMISSION RECOMMENDATION:
COUNCIL ACTION:
Resolution adopted. RESOLUTION NO. R-2004-67
DEPARTMENT OF FINANCE & BUDGET
129 North Second Street
Yakima, Washington 98901
Information Systems
Memorandum
Date: April 12, 2004
To: The Honorable Mayor & Members of the City CO- cil
Dick Zais, City Manager
Cc: Rita Anson, Finance Director
From: Rick Pettyjohn, Information Systems Manager
Re: SPAM Blocking Software
Introduction - There has been a significant increase in the number of unwanted
e-mail messages received by City staff over the last couple months. These
unwanted e-mails are known by the slang term "SPAM" (not an acronym).
SPAM has been an on-going problem that we have been able to control with
some success using the filtering tools within the Exchange/Outlook E-mail client.
Unfortunately, the problem has been growing dramatically over the last year.
The last comprehensive study I have reviewed found that 69% of all traffic on the
Internet fell into the SPAM category. This volume has completely overwhelmed
the filtering capabilities of our E-mail system. The SPAM purveyors have also
become much more sophisticated in their methods of "harvesting" addresses
from Newsletter, Exchange, and Website address databases and in their methods
of circumventing e-mail filters.
The SPAM City employees have been receiving has varied between simply
annoying to very offensive. Besides this annoyance factor, the constant need for
deleting SPAM requires a considerable amount of employee time with a
resulting loss of productivity. As a result, Information Systems has been
researching SPAM blocking products. Below is a brief description of our
evaluation process.
SPAM Blocking Goals - There are two major goals we must consider in the
selection of a product. First, it must effectively block SPAM. Second, it must not
block desirable e-mail. A perfect product would filter 100% of SPAM and would
have a false -positive rate of 0%. In our review of available product tests, no
product has achieved a perfect score. However, some have achieved a 90% plus
filtering rate and a false -positive rate less than 1%.
1
Customer• Service (509) 575-6080 ® Finance (509) 575-6070 ® Information Systems (509) 575-6098
Yakima
1994
Anti -Spam Options - There are three basic options for providing protection
against spam. They are: (1) "software" that we would run on our own
computers, (2) an "appliance" that is a combination of software and hardware,
and (3) a "service" through which we would route all e-mail for spam filtering.
Product Evaluation Process - Because Information Systems hasn't the time, the
expertise nor the facilities to thoroughly evaluate the various anti -spam options,
we relied upon professional, computer -industry publications for our product
analysis. The publications we referenced were: (1) PC Magazine, (2) InfoWorld,
(3) eWeek Newsweekly, (4) Network World, and (5) Gartner Research, Inc. As a
result of theses published reviews, we narrowed our evaluation and bid process
to three products. They are Postini Inc. Perimeter Manager, Brightmail Anti -
Spam Enterprise Edition, and Frontbridge TrueProtect E -Mail Security Suite.
The Postini and Frontbridge are both service solutions. Brightmail is a software
solution.
Evaluation Criteria - There are five goals/criteria we used to evaluate the
available products. They are: (1) maximize spam identification and elimination,
(2) minimize false positives, (3) maximize enterprise and individual control, (4)
minimize administrative effort, and (5) value.
Product Comparisons/Ratings - All three of the selected products compared
favorably with each other in the tests Information Systems reviewed. In most of
the tests, these three products made up the top tier with other products falling
some distance behind. While any of these top products would probably perform
satisfactorily, the Postini product was the top rated product by a small margin in
most of the tests. In the Network World test, Postini was able to achieve a
SPAM identification rate of 94% and a false positive rate of 0.4% after some
tuning.
Service Advantages - Also, after reading the articles and reflecting upon our
own experience with viruses and spam, we determined that a spam -filtering
service is the best option for the City provided that the service level is equivalent
to the other anti -spam options.
The primary advantage of a service is elimination of administrative and
operational overhead. Like viruses, spam is very volatile. The spam generators
are constantly changing their techniques to foil attempts to block spam. As a
result, there can be significant administrative overhead updating and supporting
spam -filtering software. By using a service, the City will be able to eliminate all
administrative overhead and rely upon the vendor to operate and update their
product.
A second advantage of a service is ease of implementation. The City's only
responsibility is to notify Qwest, our e-mail provider, to move the delivery point
to the spam -filtering service vendor.
A third advantage is elimination of any capital investment. Payment can be
made monthly for only the services provided.
2
A fourth advantage results from the elimination of a capital investment. This
forth advantage is flexibility. If we become dissatisfied with the vendor, we can
cancel the contract when it expires - either monthly or annually. This may
become even more critical over the next couple of years. There are currently
more than forty anti -spam vendors in the market. According to Gartner
Research, at least 50% of these vendors will be gone by the end of 2004.
Awards - Both Brightmail and Postini have received the Editors' Choice award
from PC Magazine. Postini received the Network World Blue Ribbon award in
2003. Postini won the Software & Information Industry Association's "CODIE"
award for the best Application Service Solution. Postini was the only enterprise
class anti -spam vendor to win in any of the CODIE categories.
Additional Features - Besides the spam -filtering, Postini includes McAfee anti-
virus scanning and outgoing e-mail policy enforcement. Brightmail includes
Norton anti-virus scanning as an option. Because the City is already using
Norton anti-virus software, the Brightmail option would not provide any
additional benefit. However, by adding McAfee virus protection, we would gain
the advantage of two different scans that may detect a virus that would have
been missed by a single scan.
Costs - We have received written quotes from all three of the selected vendors.
The costs by vendor are: Postini Inc. - $9,962 annually, BrightMail - $9,999
annually with a two-year requirement, and Frontbridge - $16,302 annually.
Recommendation - After reviewing the available products and receiving the
three quotes, Information Systems recommends the City acquire the Postini Inc.
Perimeter Manager anti -SPAM service.
3