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Home My WebLink About08/02/2016 04Bi Apple Award to Michael Robles 10 I tit 4 0 111 /,0 11111111 p 141 101 ellowo BUSINESS OF THE CITY COUNCIL YAKIMA, WASHINGTON AGENDA STATEMENT Item No. B.i. For Meeting of: August 2, 2016 ITEM TITLE: Apple Award to IT Senior Computer Client Services Technician Michael Robles SUBMITTED BY: Wayne Wantland, ITS Manager Brad Coughenour, Communications Manager SUMMARY EXPLANATION: Michael Robles, Lead Client Service Technician was nominated for an Apple Award for employee recognition by Brynn Sides, Communications Supervisor and Brad Coughenour, Communications Manager from SunComm, the consolidated dispatch center. In this particular incident Michael assisted the communications center in an after -hours call out at a critical incident where the primary computer program that was needed to operate in the field was not working. Michael responded to the field and not only fixed the issue but identified other issues that would inhibit full operation of the Mobile Command Center that was in use. His quick and dedicated response allowed the operation to proceed without any limitation or additional problems. This incident is not a one -off action by Michael. He is consistently working on not just `fixing issues' but always taking those additional steps that ensure our customers, the employees of the city, have the best possible IT environment to work in. A little more than a year ago Michael was promoted to the Lead Technician position and he has taken on those new responsibilities without hesitation and at a high level of performance. In addition, during this past year Michael has taken the Leadership Training course provided by the city to better improve himself and prepare for what we hope is a long career with the City. Michael is well deserving of the award not only for this specific action that prompted the nomination but his sustained performance as a city employee. ITEM BUDGETED: NA STRATEGIC PRIORITY: NA APPROVED FOR City Manager SUBMITTAL: STAFF RECOMMENDATION: Present Michael Robles an Apple Award for his performance BOARD /COMMITTEE RECOMMENDATION: