HomeMy WebLinkAboutParadise Canyon Systems - Statement of Work Messaging Migration Services Statement of Work
Message Migration Services
SourceOne Rehydration
For
City of Yakima
Yakima, WA
7192 Kalanianaole Highway
Suite A143 MS A-205
Honolulu, Hawaii 96825
(866)891-8411
www.paradisecvn.com August 9`", 2024
Statement of Work
City of Yakima
TABLE OF CONTENTS
TABLE of CONTENTS
DISCLAIMER: 2
INTRODUCTION• 2
EXECUTIVE SUMMARY: 2
PROJECT OVERVIEW• 2
PROJECT APPROACH: 3
PROJECT PHASE DETAIL, OUTPUT SUMMARY, AND MILESTONES: 3
PROJECT IMPLEMENTATION WORK PLAN: 4
CURRENT ARCHITECTURE [Specifications]• 5
SOURCEONE ARCHITECTURE [Schematic]• 5
MIGRATION ARCHITECTURE [Specifications]: 5
MIGRATION ARCHITECTURE [schematic]: 6
POST MIGRATION ARCHITECTURE [Specifications]: 6
TECHNICAL PRE-REQUISITES: 6
TERMS and CONDITIONS: 7
GENERAL ASSUMPTIONS• 8
OUT OF SCOPE: 9
CUSTOMER OBLIGATIONS: 10
PROJECT COSTS• 11
DEPOSIT CHECK: 11
REBATE• 11
SOW EXPIRY: 11
MILESTONES 11
START DATE: 12
LOCATIONS of WORK: 12
ACCEPTANCE: 12
CONTACTS: 12
APPROVALS: 12
TECHNICAL MILESTONE SIGN-OFF FORMS 13
TECHNICAL MILESTONE ONE 14
TECHNICAL MILESTONE TWO 15
TECHNICAL MILESTONE THREE 16
TECHNICAL MILESTONE FOUR 17
TECHNICAL MILESTONE FIVE 18
CHANGE REQUEST FORM 19
CHANGE in SCOPE: 20
Statement of Work
City of Yakima
S1 Rehydration Migration
August 9th,2024[Revision 2]
Statement of Work
City of Yakima
DISCLAIMER: All information in this document is provided in confidence and shall not be published or disclosed, wholly
or in part, to any other party without the express written permission of PARADISE CANYON SYSTEMS,
Inc. All information provided is confidential and proprietary and shall remain the sole property of
PARADISE CANYON until signed by both parties.CITY OF YAKIMA and their corporate logos are trademarks
and/or copyrighted trademarks in the United States and throughout the world. All other companies and
products named are used for identification purposes only and may have associated trademarks for their
respective entities. PARADISE CANYON cannot guarantee the completion of any future products or
product features mentioned in this document. Additionally, no reliance should be placed on future
availability or roadmap functionality.
INTRODUCTION: This SOW outlines the services to be performed as defined herein for CITY OF YAKIMA, Washington
[YAKIMA/Customer] by Paradise Canyon Systems, Inc., Honolulu, Hawaii [PARADISE CANYON]. Terms
used in this SOW shall have the meanings specified herein. No waiver, modification, or amendment of this
SOW shall be valid unless in writing as signed by YAKIMA and PARADISE CANYON.
EXECUTIVE YAKIMA has engaged PARADISE CANYON to provide professional services for:
SUMMARY: • Configure TransVault Migrator, a purpose-built archive migration solution, to manage and
perform the migration.
• Assess the Dell EMC Source0ne email archive for migration to Microsoft MS365 Exchange Online.
• Define groups of mailboxes for migration and configure and execute migration tasks.
• Define appropriate ex-user mailbox mappings to custodian mailboxes and archives.
• Monitor the migration and generate daily and intermediate reports on the progress.
• Prepare and deliver final Chain of Custody and Executive Summary reports at the completion of
the migration.
PROJECT YAKIMA has an active DELL Source0ne Email Archive for Microsoft Exchange in a on premise deployment.
OVERVIEW: The archive data for active users with shortcuts in their Exchange Mailbox is to be migrated to MS365
Exchange Online mailboxes. Inactive (ex-users) will have data migrated to a series of custodian EXO
mailboxes and on-line archive mailboxes.
The data to be migrated is based on an estimate of just under 2.5Terabyte of compressed single instanced
archive data under Source0ne. This data will be inventoried per mailbox to be migrated from Source0ne
to Exchange Online (EXO). As part of the migration, any shortcuts in user mailboxes will be synchronized
to folder locations and rehydrated to resolved locations in user mailboxes. All non-shortcut data to be
migrated for users can be sent to default locations (Inbox and Sent Items) or to a specified sub-folder in
a user's primary EXO mailbox and to the Exchange Online Archive as needed for a user.
Experienced PARADISE CANYON engineering personnel will work closely with YAKIMA Infrastructure
management staff to ensure proper and best practices are being followed with the least interruption to
the User communities. During this engagement, PARADISE CANYON will:
O Evaluate YAKIMA environment and consult best practices.
O Deploy a TransVault Migrator and configure to connect to Source0ne and the Exchange Online
tenant for YAKIMA.
o The connection to EXO will require a registered application for a service account to connect
to EXO structures and permission and a service account with appropriate permissions to
migrate data to user mailboxes and archives.
O Review DELL Source0ne errors for remediation if needed.
O Process an inventory (Gathering) of the Source0ne archive to catalog all data and association to
mailboxes in Exchange.
0 Review migration groups and priority mailboxes from the gathered inventory.
O Configure a Pilot migration of up to 5 mailboxes and aggregate of 200,000 messages to validate
the migration and connections to EXO.
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O Ensure archive mailboxes are mapped as intended by YAKIMA to Exchange Online mailboxes for
migration processing.
O Synchronize mailboxes and shortcuts for active user migration.
o To be performed on mailboxes in Exchange Online.
O Configure appropriate mappings of ex-user and inactive mailboxes to defined custodian mailboxes
and online archives to contain one or more ex-user archives.
O Establish production migration tasks and mailbox groups for processing.
O Execute and monitor the migration, performing remediation as appropriate.
o Migration of messages and shortcut remediation will be performed directly to Exchange
Online mailboxes.
O Collect statistics and generate daily migration reports for the length of the migration.
O Prepare final Chain of Custody and Executive Summary reports and project closure materials.
O Review with YAKIMA stakeholders the final state of the migration and project closure actions.
O Throughout the project and at project completion, secure require project acceptance milestones,
signoffs, and approvals from YAKIMA.
PROJECT There will be multiple project phases as defined in the next section. The overall project is anticipated
APPROACH: and planned to be executed via off-site services for all phases and project work. A final report
presentation is planned for off-site review to be conducted via a web meeting. The project is designed in
Phases and intended to flow as designed to completion, but also to allow for in-project phase
modifications as needed to fulfill project objectives and in response to changing business needs. This
SOW also defines the appropriate milestones to gauge project progress and success as the project
proceeds. All project logistics issues should be brought to the attention of the PARADISE CANYON Project
Manager. The PARADISE CANYON Project Engineers will be responsible for Phase and Task execution per
the SOW.
PROJECT PHASE The migration will have initial tasks for configuring TransVault Migrator and conducting an inventory,
DETAIL, OUTPUT migration tasks and group setup, a Pilot migration, and then production migration. The following table
SUMMARY, AND summarizes the phase, work items, and assigned Milestones for the phase. The original Milestones 1
MILESTONES: through 4 were completed in the prior execution of the migration.
PHASE DESCRIPTION OUTPUT DETAILS MILESTONE
Review and Re-establish
Project Consulting, Design, o 'Key Drivers', 'Pain Points', and 'Objectives'
Review, and Kick-Off o Project Start Date ONE
0 YAKIMA review of the SOW.
O Verify pre-requisites have been completed for TransVault
Pre-requisites Validation Migrator to be installed, and that SourceOne does not have
I1. and System Health any errors that will prevent migration. TWO
Verification and Upgrades, 0 Install TransVault Migrator and the Migrator SQL database to
Installation, Configuration the most recent version.
O Review connections to SourceOne and Exchange Online
III. Gather and Inventory 0 Process Migrator Gather of SourceOne THREE
0 Review the inventory and mailbox associations with YAKIMA
O Assign and process the pilot for up to 5 mailboxes and
IV. Pilot Migration 200,000 messages. FOUR
O Review the Pilot results with YAKIMA
V. Production Migration Assign mailboxes for archive production migration FIVE
batches.
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0 Monitor processing for completion, exceptions, and
issues.
O Collect and compile metrics for Daily Migration Reports.
O Perform remediation for exceptions and anomalies.
0 Obtain Volume Milestones for production milestones
O Compile final reports and preparation for Project closure.
vi. Project Closure and Review 0 Present Et review Executive Summary and Chain-of-Custody SIX
Report.
O Obtain Final Project Sign-Off.
PROJECT This Work Plan outlines anticipated timeframes and Engineering responsibility. The project will consist
IMPLEMENTATION of the following steps:
WORK PLAN: WEEK ONE-Major Project Segment or Phase Consulting Engineer
Day One-Monday August 19",2024 [8 Hours] Paul Eldredge
a) TransVault Migrator installation and SQL database.
b) Configure connection to SourceOne and Exchange Online
c) Start Gather of the SourceOne archive.
Day Two- Tuesday August 20",2024 [8 Hours] Paul Eldredge
a) Continue work from Day One.
b) Review Gather processing.
Day Three- Wednesday August 21',2024 [8 Hours] Paul Eldredge
a) Continue work from previous day.
b) Review completed gathering.
c) Compare mailboxes for matching to active mailboxes.
d) Develop archive status tracking to reflect active mailboxes.
Day Four- Thursday August 22nd,2024 [8 Hours] Paul Eldredge
a) Continue from previous day.
b) Prepare Pilot migration.
c) Process 5 Production Mailboxes in total to assess connections and process.
d) Process Pilot migration.
e) Review results of Pilot with YAKIMA
Day Five-Friday August 23rd,2024 [8 Hours] Paul Eldredge
a) Continue from previous day.
b) Establish Production groups, mailbox assignments, and tasks.
c) Assign production licensing.
d) Transition to Full Production Archive Migration processing and reporting.
WEEK TWO-Migration,Monitoring,Repair&Reporting [As Required] Walt Burton
Week of August 26'thru August 30",2024
WEEK THREE-Migration,Monitoring,Repair&Reporting [As Required] Walt Burton
Week of September 2"d thru September 6",2024
WEEK FOUR-Migration,Monitoring,Repair&Reporting [As Required] Walt Burton
Week of September 9"thru September 13',2024
WEEK FIVE-Migration,Monitoring,Repair&Reporting [As Required] Walt Burton
Week of September 16"thru September 20",2024
WEEK SIX-Migration,Monitoring,Repair&Reporting [As Required] Walt Burton
Week of September 23rd thru September 27",2024
WEEK SEVEN-Migration,Monitoring,Repair&Reporting [As Required] Walt Burton
Week of September 30"thru October 4`",2024
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WEEK EIGHT-Migration,Monitoring,Repair&Reporting [As Required] Watt Burton
Week of October 7°"thru October 11`^,2024
WEEK NINE-Migration,Monitoring,Repair&Reporting [As Required] Walt Burton
Week of October 14`"thru October 18th,2024
WEEK TEN-Project Cleanup and Closure [As Required] Watt Burton
NOTE:Dates in red are post Federal Holidays.
CURRENT YAKIMA upgraded the Dell SourceOne installation to 7.2SP11 in 2022. The archive data is currently
ARCHITECTURE accessible via a UNC path. As this is a migration out of SourceOne, the current server architecture is not
[SPECIFICATIONS]: applicable.
SOURCEONE
ARCHITECTURE
[SCHEMATIC]:
Active Directory Exchange SourceOne
Services Mailbox Archive Services
Services
MIGRATION To manage the migration user email archives from SourceOne to Exchange Online, TransVault migrator
ARCHITECTURE will be deployed to connect to SourceOne on-premises and to Exchange Online. This will require a
[SPECIFICATIONS]: minimum of one TransVault Migrator application server, and one Microsoft SQL server (to maintain the
meta data of the migration process and status). Depending on performance and available throughput,
additional application servers may be needed.
MIGRATION SERVER(s):
TransVault Migrator- Migration Management Application
O OPERATING SYSTEM: Microsoft®Windows 2019 Standard/DataCenter Edition
O APPLICATION SERVER: TransVault Migrator 10 (to be installed by Paradise Canyon)
o Server, Console, Toolbox
O APPLICATION: Outlook 2016 x64 (prefer MSI/ISO installation)
O PROCESSOR: 8/16 Core(s)
O RAM: 16/32 GB
O DRIVES:
o C:\ [0/S] - 128GB
o D:\ [Apps/Logs] - 128GB
o W:\ [Work/Temp] - 256GB
DATABASE SERVERS:
Microsoft SQL-Migration Database Services
O OPERATING SYSTEM: Microsoft®Windows 2019 Standard/DataCenter
O DATABASE: Microsoft SQL 2019 Standard/Enterprise
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0 PROCESSOR: 8/16 Core(s)
m RAM: 32 GB
m Drives
o C:\ [0/S] - 128GB
o D:\ [Apps/Logs] - 128GB
o F:\ [SQL MDF] - 256GB
■ Database size can exceed 256GB depending on logging levels required.
o G:\ [SQL LDF] -256GB
MIGRATION
ARCHITECTURE
[SCHEMATIC]:
E •
xi11101 Exchange
Active Directory Mailbox SourceOne
Services Mailbox Services Archive Archive Services
Message Message
Data
Data Archive
(Separate Project) . Metadata
low
Azure
Active Director y
Mic 365,.
POST MIGRATION YAKIMA can maintain the SourceOne email Archive for as long as Exchange on-premises is still in operation
ARCHITECTURE until SourceOne support ends on December 31, 2024. At its' discretion, YAKIMA can also retire all
[SPECIFICATIONS]: resources and storage for SourceOne. No architectural change post migration is needed.
At the close of the migration, all servers, services, and resources for TransVault can be decommissioned
and retired from the YAKIMA network. A final backup of TransVault and the SQL database for TransVault
should be taken for long term preservation per any YAKIMA requirements and standards.
TECHNICAL YAKIMA has prepared and will maintain the following for successful execution of this project:
PRE-REQUISITES: LI Maintain an account name in Exchange Online that has at a minimum the Application
Impersonation role for TransVault migration operations. This account also requires sufficient
access to read and write user mailboxes in Exchange Online during the migration. This is required
for migrating messages to users. Access less that this will prevent the project from running. This
account does not require a mailbox or MS365 licensing other than as needed for access to
mailboxes.
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0 Servers and infrastructure as specified above in physical, virtual, cloud, or hybrid configurations
to meet or exceed the specifications given.
O The SourceOne Service account will be made a "Local Administrator" on the application and SQL
server(s).
O Remote access via secure VPN, secure RDP, shared desktop, or similar capabilities per the
requirement of the CUSTOMER.
o Web meeting style access is not encouraged but can be accommodated.
o Access to the TransVault Migrator server and SQL server are required at a minimum.
TERMS AND Unless stated otherwise, the parties agree that all services provided herein are quoted on a FIXED FEE
CONDITIONS: basis. The following terms and conditions will be effective with the signing of this agreement.
VALIDITY: 2 This SOW expires 30 days of the date on the SOW without a signature.
2 Consulting services must commence within 60 days of CUSTOMER signed acceptance date of this SOW
unless otherwise authorized by PARADISE CANYON. If services are delayed more than 90-days from
acceptance due to CUSTOMER conditions PARADISE CANYON reserves the right to invoice any
committed migration tools and expended travel services. Any offered DISCOUNTS may be forfeited.
0 All parties agree that any additional fees and services not currently specified herein shall be set forth
in a CHANGE CONTROL REQUEST, or other suitable instrument, for agreement and signing by all
parties.
PRICING: All services NOT specified in "PROJECT COSTS" are billable at the Time 8 Material rate of $ 325.00 per
hour. Applicable product and licensing pricing are as given in summary here, but defined by an accepted
"Quote", "Intent to Purchase" or"Purchase Order" and per the project specifications as confirmed with
the CUSTOMER.
TRAVEL: Travel is not specified for this project, however if requested by YAKIMA, the following conditions for
travel expenses shall apply. All business Travel Et Expenses(TEtE)will be procured at the most reasonable,
but comfortable rates. All TEtE will be invoiced at actual cost and appear as a separate line item with
appropriate and requested supporting receipts. T&E will consist only of necessary expenditures such as:
airfare, lodging, transportation, meals, and administrative costs relating to the project. Any stated
consulting fees, product licensing fees, or other direct project related expenses do not include any
miscellaneous expenses, including travel and per diem.
POSTPONEMENT: In the event that CUSTOMER elects to postpone an agreed upon scheduled commencement date of the
consulting services set forth in this SOW with less than five(5)business days' notice to PARADISE CANYON,
PARADISE CANYON reserves the right to invoice CUSTOMER, and CUSTOMER agrees to pay for any actual
out of pocket change fees incurred as a result of such postponement plus actual number of days of services
provided at PARADISE CANYON's then standard hourly rates. This policy also applies in the event the
CUSTOMER suspends without cause the engagement and provides PARADISE CANYON less than five (5)
business days'notice. In this instance,CUSTOMER shall pay for any actual out of pocket expenses incurred
(which can include any cancellation, or rebooking fees incurred due to the postponement) as a result of
such suspension plus actual number of days of services at PARADISE CANYON's then standard hourly rates.
For the purposes of this SOW, a suspension in the engagement is defined as any condition where there is
a break in the delivery schedule not created by PARADISE CANYON.
CANCELLATION: In the CUSTOMER cancels the consulting services set forth in this SOW, then CUSTOMER shall notify
PARADISE CANYON in writing(including via email). If CUSTOMER cancels the consulting services set forth
in this SOW less than five (5) days prior to the scheduled start date, PARADISE CANYON shall have the
right to invoice CUSTOMER an amount equal to project and payment of any expenses associated with
cancellation including, but not limited to,airline tickets and hotel. In addition, Customer will be charged
for any expenses that could not be cancelled (i.e. airline ticket, hotel rooms, etc.).
ADDITIONAL WORK: The inclusion of any functionality and/or services by PARADISE CANYON Consulting that are beyond the
scope of activities described in this SOW justifies supplementary negotiable service fees and may
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adversely affect delivery timelines. Any changes to the scope of work will be set forth in writing, via a
change order, and signed by both parties. Unless otherwise agreed to in writing by the parties,Consulting
Services will be performed during PARADISE CANYON's normal business hours (Monday through Friday,
8:00am to 5:00pm local time to the CUSTOMER, excluding holidays). Delays in the project schedule may
result in additional fees and expenses which will be detailed in writing via a change order and signed by
both parties.Services performed outside of normal business hours may be subject to an additional charge.
If these additional charges are not defined in the Pricing Costs section in this SOW, or if no Project Costs
section exists, PARADISE CANYON's default billing rates for non-standard hours will apply. In this
instance, a Change Order will be submitted. Non-standard hours are defined as Third Shift work, which is
from approximately 11:00pm to 8:00am Sunday through Thursday night;and weekend work,which is from
approximately 11:00pm on Friday to 11:00pm on Sunday.Third shift work and weekend work will be billed
at 2.0 times the Daily Billing Rate.
SEPARARTION: CUSTOMER acknowledges that any purchase of ANY required products and licenses is independent and
wholly separate from this purchase of PARADISE CANYON consulting services unless otherwise stated.
OWNERSHIP: Customer acknowledges that PARADISE CANYON provides Consulting Services for other products and
agrees that nothing in this Agreement shall be deemed or construed to prevent PARADISE CANYON from
carrying on such business. CUSTOMER acknowledges and agrees that PARADISE CANYON will retain all
rights, title and interest in any know-how or intellectual property related to, in any way, proprietary
software or consulting methodology, which it discovers or creates in the course of performing Consulting
Services under this SOW. The CUSTOMER and PARADISE CANYON will each retain ownership of their
respective pre-existing intellectual property and no transfer of any rights herein is intended.Manufacturer
of software used grants the PARADISE CANYON a non-exclusive license, without right of sublicense, to
use the Materials, solely for their own business purposes, but not for marketing, distribution, or resale.
WARRANTY: PARADISE CANYON warrants that Consulting Services will be performed in a professional and workmanlike
manner, without further warranty of any kind, either express or implied. All other warranties, express or
implied, are hereby disclaimed.
LIABILITY: PARADISE CANYON and/or TransVault will not be liable under any legal or equitable theory, whether
based upon contract, tort, or any other basis, arising out of, or relating to this Project Outline for:
1) Any indirect, special, incidental, or consequential damages, however caused.
2) Damages for lost profits or lost data.
3) Cost of procurement of substitute goods or services.
4) Amounts in excess of those received by PARADISE CANYON under this SOW.
5) Warranty Disclaimers and Limitations of Liability will survive expiration of this Project Outline for
three months.
GENERAL The following assumptions apply to this SOW:
ASSUMPTIONS: 0 YAKIMA is responsible for maintaining the operating system installation of the infrastructure and
services that will be used in the course of this project and after completion of the project. This will
apply to all application and database servers, and all associated storage, and any SaaS or Cloud based
solutions.
O PARADISE CANYON is responsible for collecting and documenting the configuration and workflow of
the environment centered on the applications and services pertinent to this project.
O YAKIMA will make staff resources available to review and provide access to appropriately needed
messaging, archive, index, database, and storage infrastructure required to complete the delivery of
the project. Staff resources will also be made available appropriately for the purpose of defining
and describing the current workflows as applicable.
O YAKIMA will provide a system that has direct or remote console access to the servers and systems
needed for this project while PARADISE CANYON is executing the project. YAKIMA has reviewed and
approved all required pre-requisites. Off-Site access to system consoles will be by Webex, Secure
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VPN/Remote Access,or similar access to servers and consoles that are approved and applicable within
the YAKIMA security requirements and policies.
0 PARADISE CANYON Consultants and Consulting Team have the necessary skill sets and certifications
to perform all tasks.
OUT OF SCOPE: PARADISE CANYON is responsible for performing only the services described in this SOW. Any services,
application, infrastructure, or any items not defined within the SOW is considered outside the scope of
the SOW without exception. Services outside the scope generally shall include, but are not limited to:
O Installation/Configuration of Legacy Applications and Server(s).
O Any customization, custom queries, or integration of network authentication services other than
standard LDAP/Active Directory Best Practices.
O Configuration/Integration of any 3rd party security solution, unless explicitly named in this SOW. This
includes any and ALL multi-factor authentication or encryption solutions.
O Any customization of email notification(s) that are not included in this work package.
O Configuration of any network load balancing configuration and solutions.
O Installation or configuration of any SSL certificate(s) to be applied to any servers, whether or not
those servers are part of the project.
O Any activities relative to disaster recovery or business continuity planning, execution of disaster
recovery backups, recovery or validation activities, or formal backup/recovery procedures or
documentation.
O Installation of intranet environments[e.g., HTTP server,J2EE application server, and/or web access]
not defined in this SOW.
O Policy development, documentation and/or updates relative to data, email, archived data, backup
and recovery as well as application and data availability and service levels.
0 Development, troubleshooting, or debugging of end client software distribution scripts, files,
processes, or procedures for any end-client software distribution.
O Any application or host system access that encompasses coding, scripting, application analysis,
system performance, and/or troubleshooting.
O Any 0/S, 3rd party application, or hardware tuning, troubleshooting or maintenance steps including
patches, upgrades and/or installations/re-installations.
O Any CPU, server, or mid-range host and system monitoring and management solutions and console
operations (i.e. HP BTO [OpenView], BMC Patrol, IBM CEtSI [Tivoli]).
O Troubleshooting, performance tuning, or configuration of CUSTOMER messaging environment.
O Any storage solution installation, implementation, configuration, or reconfiguration not specifically
described in this SOW.
O Network [LAN, WAN, Internet Point of Presence, Ingress/Egress] support of day-to-day operations,
resolution of network connectivity or security access issues.
O PARADISE CANYON will not be responsible for the performance of any third-party products in the
CUSTOMER environment, including but not limited; database management, applications, web servers
and services, operating system, backup/restore/recovery, clustering and high availability, security
and encryption, anti-virus/anti-spam, network security and authentication, system and network
management and monitoring.
O Installation,certification or configuration,and support of any physical plant infrastructure,including;
electrical services, network wiring and cabling, telecommunications, any environment not described
in the SOW, cabling infrastructure and data center components.
O Development of any custom solutions including scripting.
O Modification to CUSTOMER application software.
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O Debugging or troubleshooting data quality issues of any external data[PST, NSF,SMTP, .MSG]ingested
into the system.
O Creation and/or follow-up on support tickets opened through the CUSOTMER Support Desk which is
not related to this Service.
O Non-specified client training of Desktop or Server 0/S components, features, applications, usage.
O Support,diagnosis,or debugging of any application or integration of applications for components that
are not under support of the vendor/author of an application or component.
CUSTOMER All conditions that the CUSTOMER will need to ensure are fulfilled to ensure a successful project is
OBLIGATIONS: executed and completed. Not fulfilling the obligations below may have impact on the project and will
need to be addressed with PARADISE CANYON project management and engineering staff.
VALID SOFTWARE: CUSTOMER shall have obtained and provided validated software license keys for all required software
and applications not explicitly defined in this SOW. CUSTOMER shall have downloaded all required OS
and database software prior to the commencement of this engagement.
LICENSES: During the course of this Project, CUSTOMER shall maintain a properly licensed and valid Microsoft
Exchange and MS365 environment.
SOFTWARE CUSTOMER shall be responsible for the development of any scripts, procedures, installation files, or
DISTRIBUTION: processes necessary to distribute any required end-client software.
PERMISSIONS: CUSTOMER will provide all the necessary access and permissions required to deliver services outlined
herein. All requirements will be communicated to the CUSTOMER prior to the engagement. Unless
specified, in writing, by the CUSTOMER, PARADISE CANYON will not be unduly denied access to systems
defined for delivering the project. Refer to Technical Pre-Requisites.
PROJECT CUSTOMER shall appoint, at a minimum, a manager and/or an alternate who will act as a liaison for all
COORDINATOR: technical communications with PARADISE CANYON hereunder (the "Project Coordinator"). All technical
communications by CUSTOMER to PARADISE CANYON shall be made only by this Project Coordinator or
the designated alternate.
PROJECT Unless otherwise stated, herein, Project Management shall be the responsibility of CUSTOMER. The
MANAGEMENT: CUSTOMER shall assign a Project Manager from the appropriate technical and/or business area to assist
and support all project efforts. PARADISE CANYON Consultant(s) will work with the designated Project
Manager to execute the Project task list.
SUBJECT MATTER CUSTOMER will provide at least one Subject Matter Expert(SME)throughout the Project to work with the
EXPORT: PARADISE CANYON consultant.
CUSTOMER SUPPORT: PARADISE CANYON will require, from time to time, the support of CUSTOMER's staff in order to ensure
the timely completion of this project. technical and/or business support for identified areas must be
provided in a timely manner in order to not delay any project tasks. Additionally, PARADISE CANYON
expects CUSTOMER's management to resolve issues in a timely manner in order to not impede Project
progress.
TEST DATA: CUSTOMER will provide sample test data, as necessary, to perform any tests on the systems.
HARDWARE AND CUSTOMER shall provide and maintain all appropriate hardware, software, power, network connections,
SOFTWARE: database applications, LAN environment and facilities as may be necessary to operate the software in
accordance with its specifications and the appropriate license to avoid lateness in the project schedule.
It is expected that CUSTOMER will have installed and correctly configured all non-TransVault software,
including application host servers and databases before the installation phase begins.
NETWORK CUSTOMER will provide access to their network, storage and computing environments as required by
ACCESSIBILITY: PARADISE CANYON so as not to impede project progress. This may include User IDs with sufficient access
privileges, enabling PARADISE CANYON to perform the tasks identified within this document.
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August 9th,2024[Revision 2]
Statement of Work
City of Yakima
INTERNET ACCESS: CUSTOMER will provide internet access to PARADISE CANYON if requested on-site. If external access
cannot Access be provided, PARADISE CANYON reserves the right to utilize a third-party wireless
broadband access Point or cellular Wi-Fi hotspot. PARADISE CANYON will invoice the CUSTOMER for any
associated Internet access charges.
WORK SPACE: CUSTOMER shall provide PARADISE CANYON with accurate and complete information and access to all
facilities, personnel, and other resources determined to be necessary by PARADISE CANYON in the
performance of the SOW. CUSTOMER will also provide sufficient cubicle or work space for Engineering
personnel while on site, as well as voice and data telephone lines, and access to a printer.
BACK-UPS: CUSTOMER shall maintain complete and current backups of any existing data, systems, applications, and
infrastructure. PARADISE CANYON will have no liability for any loss or recovery of data or programs.
PARADISE CANYON will not be performing any operations that modify the archive, index, or SQL
databases, but protection of the data is always stressed for best practices.
OTHER Prior to commencement of any work the CUSTOMER shall:
RESPONSIBILITIES: ® Sign this SOW and return with any defined Project Deposit check and corresponding PO's.
0 Make certain that resources are available the days assigned for work.
PROJECT COSTS: Below are the project costs as agreed to in the Intent to Purchase Agreement and YAKIMA PO#858738.
Project Management Fees
Project Design &Consulting 2 Hours $ 330.00
Project Documentation&Reporting 6 Hours $ 990.00
Preparation Fees
Installation, Configuration&Validation [Archive servers] 4 Hours $ 660.00
Database Profiling [SourceOne Archive] 8 Hours $ 1,320.00
Pilot Project[SourceOne Migration] 8 Hours $ 1,320.00
Production Activation&Monitoring Transfer 4 Hours $ 660.00
Licensing,Monitoring &Repair
Migration License Fees[rransvauit] 3 TBytes $ 11,955.00
SERVICE Monitoring Fees[Paradise Canyon] 3 TBytes $ 2,700.00
Project Closure and Final Remediation Fees
Closure&Final Remediation 4 Hours $ 660.00
Final Reporting and FINAL Acceptance 4 Hours $ 660.00
TOTAL PROJECT INVESTMENT $ 21,255.00
DEPOSIT CHECK: A deposit check equal to$7,439.25(35%)is required 10 days prior to commencement date of this project.
REBATE: No rebates are available for this project
SOW EXPIRY: This SOW needs to be signed and returned to PARADISE CANYON no later than 5pm Friday August 9th,
2024 to retain the start date.
MILESTONES The following Milestone Markers are required for this project:
PAYMENT: During the project, PARADISE CANYON will invoice YAKIMA as follows Volume Milestones:
1) Milestone One DEPOSIT 35% $ 7,439.25
TECHNICAL: PARADISE CANYON will require YAKIMA to sign-off on reaching the following technical milestones.
TECHNICAL MILESTONE ONE Project Consulting and Design
TECHNICAL MILESTONE TWO Installation and Configuration
TECHNICAL MILESTONE THREE Gathering and Inventory
TECHNICAL MILESTONE FOUR Pilot Migration and Testing
TECHNICAL MILESTONE FIVE Production Migration Complete [2.5TB]
Statement of Work 11
City of Yakima
S1 Rehydration Migration
August 9th,2024[Revision 2]
Statement of Work
City of Yakima
START DATE: August 19th, 2024
LOCATIONS OF Off-Site Work Dates 0 Connection Method:
WORK: 0 FROM: August 19th, 2024 • Via Webex
0 TO: October 18th, 2024 (est.) • VPN/Secure Tunnel
• Defined Connection/Security Specs
ACCEPTANCE: With the signing of this Statement of Work (SOW), both YAKIMA and PARADISE CANYON agree to the
project methods, terms, and conditions.
CONTACTS: PARADISE CANYON SYSTEMS CITY OF YAKIMA
Professional Services Division Administration
7192 Kalanianaole Highway 129 N 2nd Street
Suite A143 MS A-295 Yakima,WA 98901
Honolulu, Hawaii 96825
NAME: Randy Martin CONTACT: Victoria Baker
TITLE: Senior Project Manager TITLE: City Manager
TEL NO: (866)891-8411 X101 TEL NO: (509)575-6090
EMAIL: randy.martin@paradisecyn.com EMAIL: vicki.baker@yakimawa.gov
APPROVALS:
BY:
Gordon R. Martin \ 'ICNu\CN.e>c
PRINT NAME PRINT NAME
Presidenthuajr
TITILE TITL
August 9th, 2024 • U V �+ "T
DATE DATE
CITY CONTRACT NO: V y
RESOLUTION NO:
Statement of Work 12
City of Yakima
S1 Rehydration Migration
August 9th,2024[Revision 2)
Change Order
City of Yakima Washington
CHANGE IN Any deviation or change in the scope of the consulting and implementation services must be approved
SCOPE: by the PARADISE CANYON and the CUSTOMER or authorized designees thereof.
PROCESS: 0 The PARADISE CANYON `Primary Contact' has overall responsibility for the change process.
0 When a change is desired, the requestor (PARADISE CANYON or CUSTOMER) shall notify the
PARADISE CANYON `Primary Contact' who will:
o Prepare a preliminary Project Change Request Form to identify the nature of the change.
o Acknowledge receipt of the Change Request.
o Conduct an initial Impact Assessment to determine the effects, if any, on the consulting
and implementation service's schedule as well as any costs associated and perform a full
Change Request analysis. If the Impact Assessment indicates needing resources to analyze
the Change Request and affects the consulting and implementation services schedule or
costs, PARADISE CANYON shall obtain the CUSTOMER' approval before performing the
Change Request analysis.
o Report the Change Request status in project Progress Reports
REVIEW AND 0 If the CUSTOMER approves a full Change Request analysis, PARADISE CANYON shall prepare a Project
APPROVAL:
Change Request form detailing the change and its justification for the change, directing the analysis
effort to the appropriate resources. This analysis shall result in a final Project Change Request Form
containing estimated cost impact, schedule and resource requirements, technical feasibility, and
recommended disposition such as:
o Implementation without adjusting current cost or delivery schedule
o Implementation with impact to the Customer's cost of delivery schedule
o Recommendation as a follow-on project
O If PARADISE CANYON finds the project change to make the project not technical or economically
feasible, an explanation will be provided detailing the reason.
O PARADISE CANYON will review the Project Change Request Form with the CUSTOMER and mark as
"accepted" or "withdrawn," and signed by both parties. If "accepted", consulting and
implementation services are revised to include the agreed change(s) and the invoicing process is
appropriately modified. If"withdrawn", the SOW and project design will revert completely to the
state prior to the Change Request.
O The Change Request is not valid unless signed as accepted by both PARADISE CANYON and the
CUSTOMER.
CONTACTS: PARADISE CANYON SYSTEMS CITY OF YAKIMA WASHINGTON
Professional Services Division 129 N 2nd Street
7192 Kalanianaole Highway Yakima,WA 98901
Suite A143 MS A-295 CONTACT: Billy Collins
Honolulu, Hawaii 96825
TITLE: IT Services System Administrator
NAME: Randy Martin TEL NO: (509)576-6521
TITLE: Senior Project Manager EMAIL: billy.collins@yakima.gov
TEL NO: (866)891-8411
EMAIL: randv.martin@paradisecvn.com
PROJECT: SourceOne to EXO Migration
CR TITLE: //�� P. li-c ive Analysis by Archive Container
V.•415 M i�O r•.' -
INITIAL REQUESVB1r: Burry Collins
DECRITPTION DETAIL Conduct an archive inventory analysis to determine viability of splitting migration by container to
OF REQUEST: specific custodian mailboxes. Review the archive and custodians to determine if feasible.
Change Order 1
City of Yakima Washington
S1 Rehydration Migration
September 11th,2024
Change Order
City of Yakima Washington
CHANGE IMPACT TO: YES NO
FEES/COSTS: $ 1,320.00 ($ 165.00 X minimum 8 hours) 8 hours
SCOPE: Work out of scope as identified in SOW
SCHEDULE: Conducted on September 3, 4, 6th, report 9th
OTHER:
CHANGE IMPACT POSTIVIES IF IMPLEMENTED NEGATIVES IF DENIED
ANALYSIS:
Analysis completed
STAFF RESOURCES PARADISE CUSTOMER
TO IMPLEMENT:
Walt Burton (Senior Systems Engineer)
NAME(TITLE) NAME(TITLE)
Kauanoe Eldredge (Senio Systems Engineer)
NAME(TITLE) NAME(TITLE)
FEES AND COSTS OF
CHANGE: PROFESSIONAL SERVICES Infrastructure/Software/Capital
8 hours of service, executed, results reported
TIMETABLE Work Time Estimate Estimated Completion Date
8 hours as consumed September 3, 4, and 6th, report on 9th
Yakima decision to proceed with original
migration scope on September 10tn
APPROVALS:
BY:
Gordon R. Martcin Vi G I o r i Gt CBa-V4 Y
PRINT NAME PRINT NAME
Senior Project Manager 1I� `K�`
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TITLE
September 11, 2024 ' 0± I ?
DATE DATE
Change Order 2 CO
City of Yakima Washington
S1 Rehydration Migration CITY CONTRACT NO' /�
September 11th,2024 N l/T
RESOLUTION NO: