HomeMy WebLinkAboutR-2014-091 Sole Source Purchase of VerPic Digital Lab Core Server and Digital Evidence Manager RESOLUTION NO. R- 2014 -091
A RESOLUTION authorizing the sole source and purchase of VeriPic Digital Photo Lab
Core Server and Digital Evidence Manager
WHEREAS, Article VI, Section 6 of the City of Yakima Charter and the Yakima Municipal
Code Chapter 1.80 generally require that purchases in excess of $25,000 be done by
competitive bid, subject to certain exceptions; and
WHEREAS, the law recognizes a "sole source purchase" exception from bidding
requirements, when due to the uniqueness of the product to be purchased and the fact there is
only one source for the product, it would be futile to utilize competitive bidding; and
WHEREAS, the Yakima Police Department has a need to secure digital evidence; and
WHEREAS, Police and Information Technology staff have researched and determined
that the VeriPic system best suits the needs of the Police Department; and
WHEREAS, VeriPic holds U.S Patent 7,480,796 dealing with the security of digital file,
and
WHEREAS, the Yakima City Council finds it to be in the best interest of the City to
authorize the purchase of the VeriPic Digital Photo Lab Core Server and Digital Evidence
Manager as a sole source purchase without calling for bids; now, therefore
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF YAKIMA:
The City Manager of the City of Yakima is hereby authorized to purchase the VeriPic
Digital Photo Lab Core Server and Digital Evidence Manager as a sole source purchase without
calling for bids..
ADOPTED BY THE CITY COUNCIL this 1 day of July, 2014.
Micah Cawl , Mayor
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BUSINESS OF THE CITY COUNCIL
YAKIMA, WASHINGTON
AGENDA STATEMENT
Item No. 5.E.
For Meeting of: July 01, 2014
ITEM TITLE: Resolution authorizing sole source purchase of VeriPic
security digital file storage system
SUBMITTED BY: Dominic Rizzi, Chief of Police
SUMMARY EXPLANATION:
The Yakima Police Department requires a secure means of storing digital evidence. After
researching options, VeriPic was found to have the most robust and secure digital storage
system. VeriPic's system is patented and provides the best evidence storage solution available.
Resolution: X Ordinance:
Other (Specify):
Contract: Contract Term:
Start Date: End Date:
Item Budgeted: No Amount: $46,681.50
Funding Source /Fiscal This item was not initially budgeted in the 2014
Impact: budget, however, funding for the project has been
identified in the police capital budget.
Strategic Priority: Public Safety
Insurance Required? No
Mail to:
Phone:
•
•
APPROVED FOR
SUBMITTAL: • __f <•_,.. -. City Manager
RECOMMENDATION:
Staff recommends approval of this sole source request and purchase of the VeriPic system.
ATTACHMENTS:
Description Upload Date Type
0 VeriPic resolution 6/24/2014 Resolution
0 VeriPic sole source request 6/24/2014 Backup Material
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. -.... - C of Yakima/Yakima County r
SOLE SOURCE JUSTIFICATION (revised May, , 2012)
Your Name: Arnber Ross Your Department/Division: Police
Your Phone: 576 Requisition Number:
Requested Vendor: VcriPi c Cost Estimate (including TAX): $46681.50
Vendor's Address: 2360 Walsh Ave, Santa Clara CA Vendor E - Mail & Website :glensort veriipic -com
Vendor Contact Name: Gina Lenson Vendor Phone: (480) 496 -1200 ext. 747
1. What are you purchasing? Describe the product, service or system- Attach all
information (Quotes, etc.):
VeriPsc Digital Photo Lab Gore Server Software and Digital Evidence Manager, associated licenses and training. This
system will provide secure storage of digital evidence {photos, videos, etc-F The integrity and security of our digital
evidence will be vastly improved.
2. Is this product/service available only through one vendor? ❑ NO [■I YES
if yes, attach documentation that supports the screening process you performed to confirm.
(e.g. Internet Screenshots, etc.)
3. is this a one -time purchase? ❑ NO U YES If NO, explain.
4. What efforts were made to assure the City /County is receiving the lowest or best price
possible? Describe
The vendor is offering a in discount if the purchase order is issued by July 7, 2014.
5. ARE FEDERAL FUNDS BEING USED? - NO ❑ YES -
If Federal Funds are being used, a Cost Price Analysis prior to requesting Sole Source
MUST also be attached.
6. Below are eligible reasons for sole source. Check all boxes below that apply to your
sole source situation and attach any useful documents to justify the sole source. List
who you contacted, what they said and how you verified their accuracy.
❑ Compatibility to existing City/County standard or to existing equipment, inventory,
systems, data, programs or service. Describe- List efforts to find other sources (attach
documentation, e.g. Internet Screenshots, etc.).
Patented product, Attach documentation to confirm propriety (patent letter, etc.) -
Only authorized Service Provider, Repair andlor Warranty Services_ Attach proof in
writing from the MANUFACTURER (not the vendor) confirming there is only one dealer
authorized to sell /service in our area Is written certification attached? ❑ NO ❑ YES
F' Unique design: Requires unique features that are essential, aesthetic requirements, or not
practical to match to existing design or equipment. Describe_
The VeriPic software includes additional levels of alteration detection, enc+y0tion, storage and retrieval formats, and
secure sharing that other systems cannot provide.
❑ Delivery Date: Only one supplier can meet required delivery date: Describe why the
delivery date is critical and list efforts to find other suppliers to meet the delivery date.
❑ Special Market conditions: Can be used to purchase items at auction (RCW 39.30.045) or
other items that are offered at a very favorable price and will be sold before and entity will
have a chance to complete the bidding process (e_g_ a flood is corning and you must obtain
sandbags immediately), or only one supplier can meet required delivery date (describe why
the delivery date is critical and list efforts to find other suppliers to meet the delivery date).
❑ Other: Please describe:
STATEMENT OF NEED:
My division's recommendation for sole source is based upon an objective review of
the good /service being required and appears to be in the best interest of the
City /County. l know of no conflict of interest on my part or personal involvement in
any way with this request, No gratuities, favor, or compromising action have taken
place. Neither has my personal familiarity with particular brands, types of
equipment, materials or firms been a deciding influence on my request to sole
source this purchase when there are other known suppliers to exist.
A . P___.
Signature of .. equestor Da e
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Signature of Deparfinee ft I-lead Date
D iunt/1) /4114
Recommendation of appr vnl by Purchasing Mgr. Date 1.
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Approval by Executive Date
Please complete entire form and forward to Purchasing.
O,I I ' I r oo 960 7 Ave.. Sari Clara, CA 95054 -1301
ls phone; 408_2:96 wen, ww W, V V Prc.com
Re: SOLE SOURCE JUSTIFICATION
To: Yakima P_I.,WA.
VcriPic ' is the sole manufacture of VeriPiett Digital Photo Lab ®. Our software is the only one of its kind that
enables users to digitally authenticate their photos and Look for changes in the photos prior to it getting to the
computer. Other systems look for changes after the photos get to the computer but are unable to look for alterations
that take place before the photos get to the computer. We authenticate by looking for signs of tampering prior to
entering our system, and we tell you the make and mode] of camera it was originally taken with. Below i will go into
more detail about other features our software offers that are unique to our software_
Authentication (at the pixel level)/Authentic Time/Security: VeriPic® holds four patents in photo imaging_ We
arc the only onanufacturer that can authenticate a picture by detecting alterations, which model camera it came from
and then use encryption to store it so that it can't be altered without detection, in addition, we use the market's only
authentic clock that resides on our hardware security key. Other vendors use the PC's clock as their time stamp. A
PC's dock is often unreliable. As a further security layer, we ofLr you the ability to digitally sign your name to your
downloaded photos. This permits you to prove that you were the photographer by allowing you to check the digital
signature at any time.
Data Security, LJ.S, Patent 7,480,796: This patent deals with the security of digital files as stored on a computer.
The digital files can be digital photos, digital video, or digital audio files_ Digital lilts stored on a computer can be
edited. Often it is desirable to prevent editing of digital tiles because they may be used as evidence_ A common
practice is to use a hash calculation such as an MD5 or SHA hash to "lock the file down" to prevent unauthorized
editing_ VeriPic® realized as far back as 2002 that there is a flaw with this method because of HASH Collisions. A
BASH Collision occurs when two different digital files produce the same HASH number. That is why VeriPice filed
for a patent to do things a better way. When using the VeriPic® Digital Photo I.ab ®, HASH collisions become
impossible for any conceivable digital photo, video or audio file. That means it is impossible to edit a digital photo
or video or audio file in VeriPicig without detection] Since VeriPic holds the patent, only VcriPic® and business
partners authorized by VeriPic® can offer you this technology. By the nature of patents, VeriPic® is the so]c source
provider of this type of data protection.
User Defined Groups: VcriPie® assigns cases to user- defined groups. Each group has a particular access level
ranging from No Access, Basic, Low, Medium, High or Maximum security clearance. You can also assign Copy
Paste, Enhancement, Print, and Export privileges to each group_
High Speed Thumbnail Processing; We can extract in excess of 50 thumbnails per second. When you compare this
to other photo manager /thumbnail view programs_ which load at approximately 4 per second, the difference is like
night and day. t_Ising slow programs will cause you to waste an average of 20 minutes per day of work_ This will
cause you to waste almost 87 productive hours per investigator per year. At an average loaded labor cost of $40 per
hour, that's a waste of $3.480 per employee per year.
High Speed full Screen Photos: VeriPic is the only system that can display in excess of 5 or more full screen
photos per second using the unique TurboViewmi feature_ Other systems usually take several seconds per photo to
display full screen_ No other system can display photos this fast.
Password Protected Slide Shows: VcriPicut) has developed technology which allows us to compress your photos up
to 90°ro and display them as if they are real size_ With VeriPic® you can now share your photos via the Internet
securely and with peace of mind. We encrypt photos and can also add a password to the slide show viewer so that
you can share your evidence with the DA or Defense Attorneys via email with no concern that outside parties can see
it. The slide show is also a great nay to present evidence in court_
2360 Walsh Ave_, Sama Clara CA 85057 -1301
•
Phone. 40$- 4961200 Web: Irtiv}v VeriPic. corn
Lossless JI'E: 1t is cormnaniy known that when you make changes to a PEG and save it again, the photo quality is
affected due to lost pixels, etc_ VcriPicai considered this when we designed our software, When we allow you to
make enhancements to a picture's appearance, we do not actually make those changes to the original authenticated
image, What we do is apply those changes .so you can view them, but store the information about the brightness
adjustments, contrast, etc, in a separate location. Then, when you purl up the photo you can choose to apply
adjustments or to view the original_
Storage, Retrieval and Display of Camera RAW: VeriPic can store and retrieve and display Camera RAW
formats natively. This is extremely important for Law Enforcement use, Other systems are unable to display Camera
RAW natively so they convert the RAW photos into JPeg and store that version instead. Ifyour Police or Fire
Agency requires the storage of Camera RAW VeriPic is the only system for your needs.
Application Program Interface (API): VcriPia is the only photo management software designed for Jaw
enforcement that has an Application Program Interface (API) it available. With our API kit you can integrate other
software applications with VeriPic{)_
Networked 1 Distributed Computing Model delivering Unsurpassed Speed: There are 2 exclusive factors that
provide VeriPicgi with unmatched speed. Unlike other photo management programs, VeriPic+ does not need a web
browser to operate. This independence from the World Wide Web is another reason VeriPico outperforms its web -
based competition. Secondly, in a networked environment, VeriPic utilizes distributed computing. This means that
instead of the server being inundated with most of the calculations for each client accessing the software, each client
performs its own calculations, greatry increasing the performance of the software.
Photo Calibration Modulce": VeriPic's unique Calibration Module allows you to measure distances in a photo
and print 1 :1 with just a few mouse clicks. Simply include an object ofa known size (Le_ scale) in the photo or input
what DPI the image was scanned in at.
Background Removal ModuleTm: With our Background Removal ModuleTM you can remove distracting
backgrounds to conduct forensic analysis on latent fingerprints, handwriting or evidentiary items. The Background
Removal ModuleT" uses a staining based method rather than the ubiquitous Fast Fourier Transform which only
removes background patterns_
Experienced professionals insist on VeriPic ID because our solutions offer unparalleled reliability. productivity and
security. When you consider all the features of YerlPic's unique product offerings, it makes our solution very
compelling and no other manufacturer can match it.
VeriPic, Inc. is both the sole manufacturer and the retailer of VeriPic' Diiuial Photo Lab , If your agency needs a
system with the above listed features VeriPic, Inc, is your sole provider.
If you have any further questions I can be reached at (408) 4%-1200 ext. 797 or via email at
SDLmpsev ?VerePic.c m
Thank you for your time and consideration in this matter.
Best Regards.
Sarah Dca npsi;y
Vice President of Sales and Marketing
VcriPietki
VeriPic® Inc. Solution
VeriPic "Protect the Proof'
235e Walsh Avenue
Santa Clafa, CA 95051-1301
Phone: 888 - VERIPIC (888 -a37 -4742) x 747, Fax: 408-196-1269
E -Mail: OLenson,kferiPic.com
ygt aiayeany questions re ardirritIltis gtko, e,,Dlearae_caJ.l.
Gina Lenson at 888- VERIPIC (888- 837 -4742) x 747 DATE: 6/9/2014
QUOTE. VALID THHOk1XL1= 717 014 Proposal tt 2014_06_09 -GL -Q- 03827- NLFD3B -rev2
C ustomer Yakima Police Department 200 $ 3rd St
Attention: Stephen Yu PHONE: 5 5Th620
PART ID DESCRIPTION OF ITEMS f QTY PRICE (ea.) EXT AMT
SYSTE M
VP -DPL -CORE VeriPic Digital Photo Lab Core Server Software for Client /Server 1 $2,CO0.0C 52,000.00
system
Manages the database and backend system that serves all VeriPic Digital Photo Lab
products that run on either Workstation or {Concurrent licenses.
This includes;
Applications Server Module
• Audit Trail Server Module
• User Securq Server Module
• Database Server Module
The database can expand up to 524,272 terabytes, with a maximum 226 terabytes per
volume, and the ability to span multiple volumes in a single database.
The license is instal[able on one Computer server.
Offers database compatibility with:
▪ VeriPic Rarcode SyteriTM
▪ VenPic Mug Snot £ystcmTM
• VeriPic Digital Asset Librarian'
• VeriPic Digita[ Photo Lab®
VP DEM - G'CC VenPic Digital Evidence Manager?'" Concurrent Gold License 1 $6,850 - 00 $5.850.00
• Import digital photos; original digital photos imported using the VeriPic system are
never a[tered by the system_
• View digital photos with TurboViewT"
• Audit trails with Authentic Time StarnpT"
• Camera authentication of digital photos
• flies secured with multiple interloclung hash value (US Patent #7,4$0,!96)
• Print from one up to thirtysix thumbnail images per page
Addition of tides and notes to files
• Keyword search of titles and notes
• Op user - applied digital signature
• Optional use of 256 Bit Encryption with Key Rotation'"', which provides a higher level
of security than SHA or MD5
• Use security by levels and groups
• May be Gnstalled on multiple computers
• Manage all Digital Evidence file formats
• rile imported into system are never altered by system
• Ability to Secure all formats including p3totos, videos, audio files,, large data fines,
word processor files. PDF riles, spreadsheets, CAD files, RMS systern files, scanned
docjmen DICOM files, x-rays, MR1 files, CAT Scans, any other file tyF+es
Offers full database compatibility with:
• VeriPic Earcode Systern'"
• VeriPic Mug Shot System'"
• VeriPic Digital Asset Librarian`'
• VeriPic Digit!! Evidence ManagerTM
• VeriPic Digital Photo Lab&.
• VeriPic Digital Photo Lab® Web
• VeriPic Mug Shot System' Web
• VeriPic Di0ital Ass Librarian" Web
VP- WEB -CORE VeriPic Web Core Server Software 1 $5,000.04 $5,00000
Web an0 Web Digital Lvhience Manager'" products. Tills Includes;
- Audit Trail Server Module
• User SecuriW Server Module
• Database Server Module
• Applications Web Server Module
The database can expand up to 524 terabytes, with a rnaxinlirm 226 terabytes per
volume, and the ability to span multiple volumes in a single database. The license is
installable on one Computer server and offers database compatibility with_
- VeriPic Barcode System _M
• VeiiPic Mug Shot System'
• VeriPic Digital Asset LibrarianTM'
• VeriPic Digital Photo Lab®
• VeriPic Digital E'. dence Manager"
VP DEM - I - CC VeriPic Digital Evidence Manager"° Concurrent Import License 1 $4,825.00 $4,825
• Import digital photos; original digithl photos imported using the VeriPic s estem are
newer altered by the system.
- Audit trails 4vf h Authentic Time Stamp"
- Camera authentiaition of digital photos
• Files secured with multiple interlocking hash value (US Patent #7
- Print from one up to thi{ty -six thumbnail images per page
- Addition or titles and notes to files
• Optional User- applied digital signature
• Optional use of 256 Bit Encryption with Key RetationTM which provides a higher level
or security. than SHA or MD5
- User security by levels and groups
• May be installed on multiple computers
• import all Dogltal Evidence file formats
• file imported into sy5#ern are never altered by system
• Ability to Secure ail formats including photo videos, audio files, large data files,
word processor files, PDF files, spreadsheets, CAD files, RMS. system files, scanned
documents, DICOM files, -rays, MRl files, CAT Scans, any other Fie types
Offers full database compatibility with:
• VeriPic Barcode System'
• VeriPic Mug Shot system''
• VeriPic Digital Asset Librarian'"
• VenPic Digital Evidence t4nagerTM
• VeriPic Digital P oto Lab®
• VeriPic Digital Photo Lab® Web
• VeriPic Mug Shot System' Web
• VeriPic Digital Asset Librarian!' Web"
VP - WI WL to - INU VeriPic Web Digital Photo Lab Web User Gold License (Requires VP- 12 $1,950.00 $23,400.00
WOPL -CO R E)
VP-DS-UM VeriPic Directory Service Module 1 $4,500.00 $4, 500.00
Interface with Microsartx) Active Directory. This inc{udes_
• Manage VeriPic System users and Groups through Active Directory-
• Authenticate Users in VeriPic using Active Directory: credentials.
▪ Apply User Security Level and Access Rights through Group Management
fMicrosofb.g. and Active Directory® are registered trademarks of the Microsoft
Corporation)
MGR DISCOUNT * ** Manager Approved Discount * ** 1 ($8,707,50 (8,707.50)
"Active Directory is being provided frna of Marge. A 14"i6 VeriPic Marketing Discount
equaling a total of 54201.50 is also applied and will expire on July 7, 2014. To receive the
marketing discount, a Purchase order must be received by the expiration da' :, -'
— SUBTOTAL FOR SYSTEM $37,857,50
PRODUCT MAINTENANCE
SLMA 12 Month Software License Maintenance Agreement (24 x 7) 1 $8,415.00 $8,415.00
PROFESSIONAL SERVICES - Nun Taxable
UP - TRM - 100 2 Hour Internet Based Training with a Live Trainer (first location) 1 $399.00 $399,00
(Voucher)
I I I
TERMS: Net 30 Days from date of shipment SUBTOTAL $46,681.50
*Ail prices quoted in US Dollars* TAX $0.00
TOTAL INVESTMENT $46,681.50
SPECIAL NOTES & COMMENTS
- Normal Delivery is 1 to 4 weeks from receipt of purchase order.
• Each floating user license permits software to be installed on multiple computers- The number of computers that can be actively using the system at any
given time can not exceed the number of licenses purchased, even though the client software may have been installed on more computers.
• If there is a delivery delay in some components Out the majority of the order is available for delivery we x+A deliver what we can and invoice only for the
actual components delivered. The remaining portions of the order will be delivered as they become available and with each delivery wilI be an invoice for the
components delivered with each shipment.
In lieu of purchase, this package may be acquired with one of the
following lease options, Name (Please Print)
24 Months $2,152.95
36 Months $1,47 -67 Signatu
Date
CREDIT CARD INFORMATION -
Card Number; Expiration Date:
Name on Card: Card Type:
Company Name (if present): Security Code:
Billing Address Lane 1: Billing City_
Billing Address Line 2: Billing State;
Billing Phone Number: Billing Zip:
PURCHASE ORDER INFORMATIO1
PO Number;
PRICING TERMS AND CONDITIONS with VeriPic®, INC.
1. This quotation is based on the current product prices. Features, products and prices are subject to change after the expiration date.
2. All QUOteS are valid For 60 Days unless otherwise stated by an expiration date at the top of the propooaE.
3- Customer i5 to- Supply any needed dent PC workstation, scanners, or digithl cameras not ordered from 1 1.15:
Client Min- Specs; 1GB of RAM (2GB suggested), 250MB Free Disk Space, 2G1-1z Proc Windows Y.P or higher OS (32/64 bit), Resolution (min) 1024 x
768 (16 bit or higher),. USB 2 -0 Memory Card Reader (required for Import station)
4. If the customer is providing a PC to be used as a Server for the VeriPlc® Application Server and/or Database, the minimum um requirements are'
(This does not have to he a dedicated server but should meet the minimum spedRctions) 2GB of RAM. 250MB Free Disk Space for the Veri Pic Application,
Dual Core Proce5sor, Windows XP - Windows Server 2012 (32/64 bit) Resolution (min) 1024 x 768, CD or DVD -RW: required if backing up onto optical
disks, External Hard Drive: required if backing up onto an external hard drive, and a USE 2.0 port The Customer will supply SQL Server 2005 or higher and
the appropriate number of SQL Server processor or dient access licenses.
5- If this quote i nd udes a servers) or workstation(s), it will be listed under Software & Hardware.
6, SO% Down required upon ordering from all first time customers.
7. If full payment is not received within 30 days or invoke date, the account will be placed on credit and service hold. A late penalty of 1O% will be applied
to the outstanding balance. In addition a monthly interest charge of 0.8% will be applied to any unpaid balances -
8. Normal Delivery 1-4 Weeks
3, Customer is responsible for maintenance of all cable A. voicing asscclated with this equipment,
10.. The above pricing currently being offered to the customer and is to be considered ox7fidential, Customer will be held liable if any information contained
in this Quotation is provided to any Third party.
PRODUCT Tf RMS & DITIONS
1, Client Concurrent Licenses; Each Client Concurrent License of each type of software allows the customer to have one Concurrent user u that type of
license at a time. The number of Client Concurrent Licenses sets the upper limit to the number of simultaneous users of that type of software at the same
time on client computers on the customer's network.
2. Workstation Licenses; Each Workstation licence of each type of software allows the customer to install that type of software on one computer.
3. Web Concurrent Licenses: Each Web Concurrent License of each type of software allows the a stonier to have one concurrent using that type of license at
a time_ The number of Web Concurrent Licenses sets the upper limit to the number of simultaneous users of that type of software at the same time on web
browsers on the customer's network.
4. Mobile Device Concurrent Licenses; Each Mobile Device Concurrent License of each type of software allows the customer to have one concurrent user
using that type of license at a time, The number of Mobile Device Concurrent Licenses sets the upper limit to the number of simultaneous users of that type
of software at the same time on the mobile devices accessing the customer's VeriPic System,
5. Upgrade Price is the difference between the list price of the new System and the price (raid for the old.
6. You, the customer or as a representative of the customer with the authority to act on behalf of the customer, will agree that VeriPic, Inc. is a California
Corporation with only one location at 2360 Walsh Ave., Santa Clara, CA 95051. You agree that VeriPic, Inc_ has a business pre in the City of Santa
Clara, California and does not have a busin s presence anywhere else. If the City of Santa Cara, California is not part of your jurisdiction you agree that
Verinc, Inc. does not have a buSirr2 5 presence within your local jurisdiction and that any taxes, regulations, business licensing requirements or any other
Taws based an a business presence in your locality do not apply to VeriPic, Inc. because you agree that VeriPic„. In doe not have a business presence in
your locality, You further agree that the existence of Veri Pic, Inc. products alone in your Iccality do not constitute a business presence.
7. Any agreement is not final tail a1i doabrnerrts are sent to VeriPic, Inc at 2360 Walsh Ave_, Santa Clara, CA 95051 for final approval. You, the customer or
a representative of the =tomer with the authority to act on behalf of the customer, will agree that that any agreement made between VeriPic, Inc. and you
or your organiz ion is nude in Santa Clara County, California and that Santa Clara County, California Is the proper venue for the settlement of any disputes
that may arise out of this agreement.
8. In a database concurrent license environment, licenses are served by a Iicerise st ter_
9. Ina database concurrent license environment;, all client computers must be on the same Local Area Network as the database server.
10. In all environments, system admini irolors must not block read and write access to the system registry for any of the users.
11. The customer is responsible for Installation and setup of the computer network prior to contacting our technical support department. VeriPic, Inc- is not
responsible for helping with setting up the customer's internal network.
r
(MA) MAINTENANCEAGREEMENT Twelve (12) Months INCLUD
1. Updates to current versions of VeriPic during the term of the maintenance agreement,
2. Phone and email support for the VeriPic System.
3. Addition of your new camera models to our camera compatibility list while support is active. Customer pays postage for sending equipment to us.
"Note' In very rare cases, some cmmeras have security flaws that prevent camera driver creation, In these cases, the photos from such cameras may still
be Secured and stored in the VeriPic System but Ault entiction may not be pos Bible. VeriPic, Inc, is not responsible for security flaws designed into some
cameras. You may wish to discuss such camera design flaws with the rmera manufacturer. Camera driver creation will be done only if our technical staff
determines that it is technically possible.
4. Defective, Damaged or Last Hardware Key_
Free replacement if key is defective or battery in hardware key nuns out_ Old key must be returned to VerlPic first, VeriPic is not responsible for acts cif
God, flooding, power surges, etc
5. Lost or stolen or damaged Hardware Keys:
—One (1) lost or damaged or stolen key (or any key that is not classified as defective) is replaced per year (no questions asked).
—If a second non -defective replacement key Is requested within a 12 month period the cost will be 20% of the system price -
-1f a third non-defective replacement key i5 requested within a 12 month period the cost will be 50% of the system price.
— Additional rion -defe ve replacement keys requested within a 12 month period the cost will be 100% of system price.
6. if you purchased computer hardware from VeriPic your support contract covers, at VeriPic's option, repair or replacement of any parks found to be
defective with parts of similar or better specifications than the defective parts- (hLs provision does not cover computer or other hardware parks not
purchased from VeriPic nor does it cover damage due to abuse, damage or misuse by the customer_).
7. 20% discount on the hourly rate of our experts should your busine need the services of our experts in laboratory work
8 - 20% discount on our an -site training services
9, 20% discount on replacement or lost manuals or disks or training materials
16. Support service will cover all aspects of the normal operation, maintenance and usage of the VeriPic System, but exclude any discussion and disclosure
of VeriPic trade secrets in accordance to the California Uniform Trade Secret Act.
1.
VeriPic software return policy applies to packages sold directly from the factory. If a package is returned unopened within 30 days of the original shipment
date, the customer will receive a full refund. If within that 30 day period from shipment date the pace ge is returned opened, there will be a 15% restocking
charge deducted from the refund amount due to the customer. After 30 days from the shipment date, here will not be a refund due to the customer.
2. If within 90 days of the original shipment date there is a defect in material or workmanship in the disk or manual, VeriPic will rei:Iace the defective disk or
manual at its awn expense -- including shipping costs. The defective dls< or manual must be shipped by the customer to VeriPic in order for the customer to
receive a new desk or manual,
f have read and understand the above te nnis and conditions.
Signature
Date
Rev, 11.20.2008