HomeMy WebLinkAboutDynatouch Interactive Tech - Service and Support AgreementQUOTE
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Prepared For:
James Dean, Utility Services Manager Quote Date: O8/24/2O
City ofYakima Quote No: 2O2OD924-VBO2
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Prepared By:
Vince Brown I vinoonLbrown@dynodnuch.comIo.(21O)828'83431u.(21U)838'O9D1
Tom Q/auonnI tum.g|ouuco@dynotouoh.uom Io.C210828'83431c.(21U)845'33D1
Proprietary Notice:
This document includes information that shall not be disclosed outside the relationship between DynaTouch Corporation and
the person, agency, or organization (the "Client") to which this document has been issued. This document shall not be
duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate the information contained within.
Variables
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'PermaSeaInsert MagStripe Reader? Yes
' Check scanner? You
Cash acceptance kit? Yea
'Cnad|epointdevice for broadband cellular service? No
Software Options
Include HUG Credit Card Payment Module? Yea
Include HUG Check Payment Module? Yes
Include HUG Cash Payment Module? Yes
Include HUG Administration Portal? Yes
Service & Support options
Include On -Site Hardware Installation? Yes
Include Telephone Support for HdwrInstallation byOthers? No
Include On -Site Training? Yes
Include VVebinarTraining? No
Include On -Site Hardware Maintenance? Yes
Include Antivirus, Security & Patch Management Services? No
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Pricing Options
Kiosk Purchase w/ Annual Support
Item Description
HUG Bill Pay Kiosk Hdwr, Sftw & Support Package
Configuration & Customization Services
Implementation & Deployment Services
Sub -Total For Base Period (Including Year 1 aintenance/Support)
Years 2-5 aintenance/Support
Total with 5-year aintenance/ uppo
Qty
1
Unit Price
28, 710.00
7,030.00
12, 330.00
(Prices valid for 30 days from above date; does not include any applicable sales taxes.)
Extended
Estimated Delivery: 10-12 Weeks ARO (a firm delivery date will be confirmed upon receipt of order)
Payment Terms: Net 30 Days
CAGE: ORU33 J - DUNS: 05-852-5239 l CEC: 05-953-533-G I TAX ID: 74-2193178
DynaTouch is a fully -owned subsidiary of Harris Computer Corporation
28, 710.00
7,030.00
12,330.00
48,070.00
40,86.00
Copyright DynaTouch Crorpoatio„ 2019 Copy of Yak,m a WA -HUG Bias Pay K,o.k Outdoor Modal 5 Yee, W errancy - Qty 1 ..2/FS-0ot000r-H, 10/5/2020
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Bill of Materials
HUG Bill Pay Kiosk
Description
HUG Bill Pay Kiosk Hdwr, Sftw & Support Package
Hardware (Freestanding Kiosk w/ 19" Touchscreen)
Enclosure
- Metal kiosk enclosure w/ durable, scratch resistant powdercoat finish
- Standard powdercoat color (15 color choices)
- 1 accent color (15 color choices)
- Amplified dual -speaker sound system
- Blade Series HVAC system
- Hinged access door for servicing components
- Lock and key entry
- Concrete bolted base plate with separate locked compartment
- All data and power cables, surge suppressors, vents, fans
Components / Peripherals
- 19" Daylight Readable, High Temp, Touch Display w/ Vandal
Resistant Glass
- Small form factor PC w/ high-speed Intel processor and
Windows 10 Pro 64 bit
- Bar code scanner (to scan bill stubs)
- 80mm thermal receipt printer
- Video camera (web cam)
- 802.11 wireless connectivity
Packing/Shipping/Handling
- Packaging (for Continental U.S, delivery)
- Shipping (Continental U.S., inside delivery)
Overall Dimensions
70"H x 26"W x 27"D
Hardware Options
- PermaSeal Insert Mag Stripe Reader
- Check scanner
- Cash acceptance kit
1200 note bill validator
High security lock w/ 2 ke s
Secure locking box for cash handling
Additional locking box for cash handling
Cradle•oint device for broadband cellular service
Software
Software Subscriptions (Software as a Service)
Payment Software
HUG Credit Card Payment Module
HUG Check Payment Module
HUG Cash Payment Module
HUG Administration Portal
Kiosk Management Software
TIPS Pro Plus (Kiosk. Client Module)
TIPS Remote Monitoring Module
Support Services
Live Help Desk Support (Mon -Fri, 7am-7prn)
Component Repair/Replacement
On -Site Maintenance Support (CONUS) _
Proactive Remote Monitorin • Services
Configuration & Customization Services
GUI Configuration & CIS Integration
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Each
Each
Each
Each
Each
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Each
Each
Each
Each
Each
Each
Each
Each
Each
Notes
Included
Included
Included
Included
Not Included
Included, Optional
Included, Optional
Included, Optional
Included
Included, Optional
Included, O+tional
Lot Included
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Includes an allowance for services to configure the HUG Bill Pay Kiosk for Client's payment flow process, as well tailor the
solution to the specific CIS and Payment Processing providers. Should the system design and configuration requirements
identified during the Requirements Definition effort exceed this allowance, additional charges may apply. A firm estimate will
be provided in advance.
Protect Kickoff & Preliminary Design Discussions
Solution Design & Implementation Planning
Customized. Skin (logo only)
Customized Attract Loop Graphics (logo and color)
CIS Integration
Merchant Services Integration
End -User Testing & Support
Custom Content Options
Customized Skin (Ioso and 1 accent color)
Custom Attract Loop Graphics / Digital Signage
Other (please specify)
1Kiosk Powdercoat & Signage Customization
Non-Standard/Custom Powdercoat Color
1 Each
1 Each
1 Set(s)
1 Set(s)
1 Each
1 Each
1 Each
0_ Set(s)
0 Each
0 Each
0
Set(s)
Not Included
Services to Tailor Kiosk Signage Artwork Te
Services to Create Custom Kiosk S
PI
na±e Artwork
Implementation & Deployment Services
Pre -Shipment Services
o)
1
0
Set(s)
Included, Optional
Not Included
Hardware/Software/Content Integration & Testing
Antivirus, Secu
y
Patch Manemen
Standard Kiosk)
etup Services
Site Survey by qualified technical representative
Site Coordination by Project Manager
Post -Shipment Services
1
0
Each
Each
1 Site(s)
1 Site(s)
On -Site Hardware Setup & Installation (Standard Kiosk, CONUS) 1
Return Trip Charge if Site Not Ready (CONUS)
Telephone Support for On -Site Setup/Installation by Others
On -Site Training by DynaTouch Profe.
na
Webinar Training by DynaTouch Professional
Post -Installation Professional Services
CONUS)
0
Not Included
Each Included, Optional
Each Not Included
0 Each Not Included
1
Each Included, Optional
0 Each
20
Hours Included, Optional
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SERVICES & SUPPORT
DynaTouch, 9901 Broadway, San Antonio, TX 78217
sales@dynatouch.com I www.dynatouch.com I (210) 828-8343
Implementation & Deployment Services
Pre -Shipment Hardware/Software/Content Integration & Testing
DynaTouch assembles, integrates and tests all kiosk and tablet hardware components in house, then installs all software and content prior
to shipment. to assure plug -and -play readiness upon delivery. Pre -shipment services include, but are not limited to:
• Installation of necessary hardware drivers, certificates, etc.
• Installation of all peripheral devices
• Installation of kiosk signage
• Pre -installation hardware QA/QC
• Pre -installation software/content QA/QC
Project anagement & Site Coordination (Pre -Installation)
A highly qualified, experienced team member will be assigned as Project Manager to ensure that your kiosks arrive on time and on budget.
The Project Manager will work closely with the Program Manager to identify and document the details (graphical, technical and
informational) required to provide the kiosk functionality you need. Upon finalizing the design and throughout the production phase, the
Project Manager will coordinate activities of DynaTouch graphic designers, data entry personnel, hardware technicians, programmers, and
assistive technology SMEs, to ensure that your kiosk meets or exceeds all requirements.
The Project Manager will also provide site coordination with the local Client Site Manager, kiosk shipping company and kiosk installation
technician, to include:
1) Advising Client on requirements for system installation
2) Verifying site readiness prior to installations, including Internet service
3) Coordinating schedules for on -site technicians, based on Client availability and preferences
Kiosk Hardware Setup & Installation (Optional, Included)
This option includes services to unpack and position the kiosk, validate unit is operational and perform diagnostics (no training included).
The Client is responsible for establishing and confirming all network connections and completing other physical site preparations (power,
network connections, etc.) by an agreed upon date.
Telephone Support for Hardware Setup & Installation by Others (Not Included)
This option includes telephone support from an experienced DynaTouch technician for setup and installation by others.
On -Site Training by DynaTouch Professional (Optional, Included)
This option includes on -site professional instruction by an experienced DynaTouch team member on how to use the TIPS administrative
software included in the solution. If hardware is supplied by DynaTouch, training also includes instruction on the day-to-day upkeep and
operation of system hardware.
Webinar Training (Optional, Not Included)
This option includes professional instruction by an experienced DynaTouch team member via webinar on how to use the TIPS
administrative software included in the solution.
Ongoing Support Services
Standard Warranty
All TIPS kiosks are delivered with a full -service (parts and labor) warranty on all hardware for a period of one (1) year from the date of
shipment. Extended warranties are also offered and may be included in the price quote. All costs associated with the repair or
replacement of hardware components are covered, including parts and labor, with the exception of damage due to improper use,
vandalism or acts of nature. Non -covered repairs are subject to additional time -and -materials charges, based on prevailing rates. (NOTE:
Does not include normal day-to-day upkeep and operation of the kiosk, including replenishing the printer paper supply, correcting paper
jams, cleaning the monitor or other kiosk surfaces, etc.).
Core Support
Live Help Desk Support for Kiosk Software
During the warranty or support service period, unlimited help desk support is provided, Monday -Friday (excluding major holidays), 7am-
6pm U.S. Central Time. Weekend or extended service coverage can be provided upon request. The DynaTouch Help Desk is staffed with
experienced, top-level technical support representatives. Representatives will respond to faxes, emails, or voice messages as soon as
possible after receipt, but no later than within four (4) business hours. In all cases, the DynaTouch team will proactively determine
whether any problem resolution should be applied to other kiosks.
Software Assprance/Maintena
Software assurance/maintenance is provided for all TIPS software during the covered warranty, maintenance and/or subscription periods.
Software updates/upgrades are provided as they are released.
Subs ription to TIPS Cloud - Kiosk Administration Portal
Password -protected web -based account where authorized administrators can submit problem notices, view system status, upload new
attract loop graphics savers, manage authorized URLs, and view/print usage data.
o System Status Data Processing & Reporting
o Usage Data Processing & Reporting
o Attract Loop Graphics Management
o Authorized URL Editor
Hardware Support
Component Repair/Replacement
Includes services to repair or replace any/all kiosk components supplied by DynaTouch during the warranty/maintenance period. Costs to
resolve problems of any kind, including all parts, labor and other expense s are fully covered, with the exception of damage due to
improper use, vandalism or acts of nature. Non -covered repairs are subject to additional time -and -materials charges, based on prevailing
rates. Services do not include routine operation and upkeep of the system, such as cleaning the LCD, calibrating the touchscreen,
replenishing the printer paper supply, correcting paper jams, etc. In cases where repair or replacement of equipment is not possible due to
obsolescence, DynaTouch may opt to discontinue maintenance and refund all charges for the remaining term. In such cases, DynaTouch
will propose and customer will have the option of upgrading obsolete equipment at an additional cost.
On -Site Hardware Maintenance Support (U.S, Only1
If included in price quote, local technicians authorized by DynaTouch will provide on -site repair or replacement of covered components.
On -site services are available for any customer site within a 25-mile radius of a major metropolitan area within the U.S. or other designated
service area. On -site response by a DynaTouch technician or service affiliate is guaranteed within 12 business hours, 9 a.m. to 5 p.m.
Central Time, Monday through Friday, excluding major holidays (morning calls responded to by next business day, afternoon calls on or
before second business day following). Customer agrees to put forth reasonable efforts to help identify and, if possible, correct problems
prior to dispatch of service personnel to the kiosk location, in order to expedite remediation.
Depot Hardware Maintenance Suppoa
If on -site services are not included (see above), components diagnosed as malfunctioning must be shipped prepaid, at customer expense, to
our facility in San Antonio, Texas or other designated point of service. Most replacement parts are kept in stock, allowing for the repair or
replacement to be completed and ready for return shipment within 1-2 days of receipt. Customer is required to pay inbound freight only;
return freight by DynaTouch is included. Comprehensive telephone assistance and instructions and are provided in all cases.
Proactive Remote Monitoring Services.
If included in the price quote, DynaTouch Customer Service personnel will provide proactive services to monitor system uptime and
operating status, and notify appropriate personnel if problems arise.
Software Subscriptions (Software as a Service) & Hosting Services
Includes annual renewal subscriptions for software and optional content modules, as well as hosting services for associated display,
editing and reporting tools.
Antivirus, Security & Patch Management
DynaTouch installs all the latest operating system updates on new kiosk computers prior to shipment. Due to the ever -changing
vulnerabilities associated with Microsoft operating systems, local kiosk administrator(s) are responsible for updating their installed kiosks
with critical updates and service packs as they become available, in similar fashion to updates performed on other computers on their
network.
Because Clients often have their own preferences and/or enterprise licenses for antivirus protection, antivirus software is not included in
the standard kiosk configuration. Although the kiosk is isolated from many of the usual vectors for infection (they don't receive e-mail or
allow downloads, and only navigations to pre -approved websites are allowed), DynaTouch strongly recommends that antivirus software
be installed on all kiosks. Owners/administrators are responsible for installing antivirus software themselves and ensuring that virus
definition files are kept current. It is also important that the kiosk be protected by a suitable hardware or software firewall. This
functionality is adequately provided by the Windows operating system.
Terms & Conditions
Delivery
8-12 weeks after receipt of deposit (see Payment section below)
Delivery date will be confirmed upon receipt of order. Delivery date will be scheduled only after the initial payment has been received, as
set forth in the within and foregoing Quote.
Warranty
DynaTouch hereby warrants that each component manufactured or supplied directly by DynaTouch will be free of defects in material and
workmanship for a period of one (1) year after shipment (the ""Warranty Period""), with optional extended warranties offered (see Quote
details). During the Warranty Period, if On -Site Maintenance Services are NOT included, Customer shall return defective parts to
DynaTouch at Customer's expense. DynaTouch shall repair or replace any defective component within thirty (30) days of receipt, at
DynaTouch's expense, including all return shipping expenses. Notwithstanding the foregoing, this warranty shall include, without
limitation, all metal and plastic parts, fabrications, and formations whether or not a warranty is provided by the manufacturer,
subcontractor, or supplier thereof. DynaTouch does not warrant any component supplied by customer or its suppliers. DynaTouch's
warranty may be voided by misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by
Customer or Customer's service organizations, removal or alteration of part identification, or failure caused by a product for which
DynaTouch is not responsible.
Shipping
Shipping of the kiosk(s) to the client site(s) is included in the within and foregoing Quote. Upon non -renewal or termination, the Customer
may be responsible for any return shipping costs.
Limitation of Liability
DynaTouch and Customer recognize that circumstances may arise entitling the Customer to damages for breach or other fault on the part
of DynaTouch arising from this Agreement. The parties agree that in all such circumstances the Customer's remedies and DynaTouch's
liabilities will be limited as set forth below and that these provisions will survive notwithstanding the termination or other discharge of the
obligations of the parties under this Agreement.
i. BOTH PARTIES AGREE THAT DYNATOUCH'S ENTIRE LIABILITY (UNDER CONTRACT OR IN TORT INCLUDING FUNDAMENTAL
BREACH, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), IF ANY, FOR ANY DAMAGES RELATING TO OR ARISING UNDER THIS
AGREEMENT SHALL NOT EXCEED IN THE AGGREGATE FEES PAID TO DYNATOUCH BY THE CUSTOMER UNDER THIS
AGREEMENT.
ii. IN ADDITION TO THE FOREGOING, DYNATOUCH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT,
EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST REVENUE OR LOSS OF
PROFITS, LOSS OF BUSINESS, LOSS OF DATA, FAILURE TO REALIZE EXPECTED SAVINGS, OR COST OF SUBSTITUTE GOODS OR
SERVICES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF CUSTOMER HAS BEEN ADVISED OF THE
LIKELIHOOD OF THE OCCURRENCE OF SUCH LOSS OR DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL
PURPOSE OF ANY LIMITED REMEDY.
iii. CLAUSES (i) AND (ii) SHALL APPLY IN RESPECT OF ANY CLAIM, DEMAND OR ACTION BY A PARTY IRR ESPECTIVE OF THE
NATURE OF THE CAUSE OF ACTION UNDERLYING SUCH CLAIM, DEMAND OR ACTION, INCLUDING, BUT NOT LIMITED TO,
BREACH OF CONTRACT, RESCISSION OF CONTRACT, OR TORT.
iv. UNDER NO CIRCUMSTANCES WILL DYNATOUCH BE RESPONSIBLE FOR ANY SERVICES RELATED TO THE RECEIPT OF CASH
FROM CUSTOMERS (INCLUDING THE QUALITY OF BILLS TENDERED) OR ITS REMOVAL VIA ARMORED CAR OR OTHERWISE.
Software Rights Granted and Reserved
The right to use any software provided by DynaTouch (the "Software") is pursuant to the following conditions:
1. The Software may be used by the Customer only as specifically provided in this Agreement or in a writing signed by DynaTouch.
2. Customer shall use the Software as provided and shall not (i) modify for any purpose other than in connection with Customer's
primary business or operations; (ii) disassemble, decompile, reverse engineer, defeat license encryption mechanisms, or translate any
part of DynaTouch Software, or otherwise attempt to reconstruct or discover the source code of the Software except and only to the
extent that applicable law expressly permits, despite this limitation; (iii) modify or create derivative works of DynaTouch Software; (iv)
rent, lease, lend, or use the Software for time-sharing or bureau use or to publish or host platform for others to use; or (v) take any
actions that would cause the Software or to become subject to any open source or quasi -open source license agreement. Customer shall
be wholly liable to DynaTouch for any misuse of the Software.
3. DynaTouch Software is licensed, not sold. Customer acknowledges that the Software, and all copies thereof and trade secrets and
other intellectual property rights related thereto, are and shall remain the sole and exclusive property of DynaTouch. Except as
expressly permitted herein, Customer agrees not to disclose or otherwise make available any part of the Platform to any third person.
4. Customer agrees to take reasonable and necessary precautions to secure and protect the kiosks and the Software. Customer shall
defend, indemnity and hold harmless DynaTouch for any losses or damages caused by a failure of kiosk site security and criminal
misconduct directed at or involving or impacting the kiosk(s).
Payment
50% deposit due with order; balance due when ready to ship. We reserve the right to amend your payment terms if requested credit
information is insufficient. Credit card purchases acceptable. DynaTouch accepts VISA and MasterCard. Credit card orders require full
cardholder information at the time of placing an order. The Tender of Delivery Notice may be transmitted electronically. State resale
license required for nontaxable purchases in the state of Texas.
Return Policy
All sales are final
Late Charge
If DynaTouch does not receive payment of said amount due by the due date, a late charge will be assessed beginning on that day and
continuing each day thereafter until all amounts due are paid in full. The late charge will be the lesser of (a) maximum amount permitted
by applicable law or (b) 1.75% per month, or 21% per annum, of the total of the Balance Due, whichever is less.
aintenance Contracts
All charges for maintenance contracts, regardless of the length of the contract, are due in full as of the effective date of the contract, unless
arrangements are made for other payment terms prior to purchasing by calling 210-828-8343.
Storage
A storage fee of $50 per unit per month will be assessed starting 30 days after the Tender of Delivery Notice is sent.
Return Check Charge
DynaTouch will impose a $35 return check charge for all checks returned to us unpaid.
Security Interests
DynaTouch reserves a purchase money security interest in all products purchased to secure payment. You agree to cooperate with any
filings necessary to protect such security interests, as and if requested.
Default
You are in default of this Agreement if you: (a) fail to pay the Balance Due by the due date, (b) breach any other term or condition of this
Agreement, (c) have made a material misrepresentation or misstatement in the Application, financial statement or other document
submitted to us in connection with this Agreement, (d) become the subject of a bankruptcy, receivership or other insolvency proceeding. If
you default on this Agreement, we may (i) declare all amounts owed on this Agreement to be immediately due and payable, (ii) commence
a collection action for all amounts owed on this Agreement, (iii) retain and/or repossess all goods purchased on this Agreement and
otherwise foreclose and enforce our Security Interest in accordance with applicable law, (iv) exercise all other rights and remedies
accorded to us by law. You agree to pay our costs of collection, including reasonable attorney's fees and expenses.
Warranty Disclaimer:
DYNATOUCH DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ALL
OTHER WARRANTIES OF ANY NATURE EXCEPT THOSE EXPRESSLY STATED HEREIN. DYNATOUCH WILL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR FOR ANY DAMAGES OR DELAYS CAUSED BY CIRCUMSTANCES BEYOND OUR
CONTROL, INCLUDING, WITHOUT LIMITATION, LABOR PROBLEMS, SHORTAGE OF GOODS OR RAW MATERIALS, FIRE, FLOOD,
WEATHER OR OTHER ACTS OF GOD.
Credit Approval
This Agreement shall not be effective and binding on us and this Agreement shall not be active until such time as we have advised you it
has been approved by our Accounting Office.
Governing Law
This Agreement is governed by and construed in accordance with the laws of the State of Texas. Venue for any action relating to this
Agreement shall be the County of Bexar, State of Texas.
Assignment
DynaTouch may not sell, assign and/or transfer any or all of this Agreement or any balances due thereunder without your consent which
consent shall not be unreasonably withheld. You may not sell, assign or transfer your Obligation without DynaTouch's consent which
consent shall not be unreasonably withheld
Entire y;reement
This Agreement constitutes the entire agreement between you and DynaTouch and supersedes all of our prior written and oral agreements
and understandings relating to the subject. DynaTouch, within this agreement is referred to as "DynaTouch" and the words "you" and
"your" refer to the Customer for which this quote is being processed. This Agreement will not be interpreted more favorably for or against
a party on account of drafting.
City of Yakima
Signature:"iu ra
Name:
Title:
Date:
DynaTouch
Signature:
Name: Tom Glassco
Title: Vice President
Date: 10/13/2020
Ship To (Please Complete)
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CITY CONTRACT NO
RESOLUTION NO:
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