Loading...
HomeMy WebLinkAboutDash by DaySmart - Service AgreementDASH Platform Service Agreement - City of 'akima.-WA,pdf {ilk;=, "C:kwilkiiis.'Downloadsl) SH° 3?1)Platform%2OScnvi,.. DASH ©ash Platform, LLC 31.2 S. State Street, FL 2 Ann Arbor, MI 48104 Service Agreement BY DaySmart vice Agreement https://www,dashplatform.com {800) 881-6515 DA5f°kinia-\4',\ pilf file ..;C: Users'kwilkins,''Do vnk n.1s,``DAS ILQSH 1.r :4ay.50.1,1 Service Agreement Dash Platform, LLC ("We", "Our" or "Us") and City of Yakima, Washington ("Client", "You" or "Your") agree to enter into this Service Agreement which covers all of the terms described herein, including the terms described below, any Exhibits and the Dash Platform standard Terms of Service found here: https://www.dashplatform.com/terms-of-service (collectively, the "Agreement"). This Agreement will commence on the date the Agreement is signed by both parties ("Effective Date") and shall remain in effect through September 30, 2028 (the "Initial Term"), In the event that neither party gives ninety (90) days -notice to terminate prior to the end of the Initial Term or any subsequent renewal term, this Agreement will automatically renew for an additional 1-year Renewal Term. The pricing along with any incentives listed in this Agreement are effective through July 22, 2025 5:00PM EST and will expire if the service agreement has not been fully executed by that time. All fees listed in this Agreement are in U.S. Dollars. Required Fees & Payment Below is a 3-year schedule of the subscription, training and e-learning fees you will incur to use Dash Platform. The Annual Subscription Fee includes access to Our SaaS platform, customer support, knowledge base, maintenance, hosting, defect fixes and product releases, The Annual Subscription is subject to an annual inflationary increase (5,0%) as illustrated in the grid below, We are offering FREE access to Our E-Learning platform along with 10 Hours of FREE virtual onboarding & training. If You require more training hours than we have allotted, You will be charged additionally at $120 per hour, Note: You will have a maximum of six (6) months from the Effective Date of this agreement to use the allotted training hours, All processing fees incurred by the Client for accepting Credit Card or ACH payments are not included in the Annual Fee. Note: Our standard credit card processing rates are 2.6©%© + $0,10 for "card present" transactions and 3.2% + $0,30 for "card not present" transactions. If Your current. processor offers better rates, We will match those rates given You can provide the previous 3 months of processing statements, Your first -year subscription invoice date will be delayed until October 1, 2025. Renewal invoices will be issued annually on October 1" through the initial term and will continue annually after the initial term until the Agreement is terminated. The Client can pay by Check, ACH or Credit Card. Note: Credit Card payments are subject to a 3% service fee. Year 1 Year 2 Year 3 Dash Platform, LLC 312 5. State Street, FI. Z Ann Arbor, MI 48104 $9,450 vi tal Onboarding Training aived NIAµ._ aived aived aived dashplatform.cam (800) 881-6515 I (2O25, 3: S PM Platform Service ' greernent - City° of Y,ikiina-WA=pdf -is/Down1 `Dr\Sf1° 20Plalf'.n` r!,,o20Servi... DASH Service Agreement Delinquency In the event of any delinquency in payment, We may, at Our discretion: (i) add an additional 1.5% (or the highest amount allowed by law, whichever is lower) per month to the delinquent fees, (ii) suspend Client access to the use of Dash Platform services, or (iii) terminate this Agreement upon notice. Charges do not include any applicable sales, use or other taxes, which are the responsibility of the Client. You will be liable for any fees incurred by Us in connection with the collection of unpaid fees. Optional Services & Related Fees Below are optional services with the related fees if You elect to use these third -party services. These services are not required to operate Dash Platform. They are in place to enhance the use of the software. These services can be added to Your system at any time. Text Messaging 3rd Party Twilio (https://twilio.co€°�) Fee TBD — You must create/manage your own account Note DASH offers FREE text messaging within the app, However, the FREE service requires staff to manage mobile phone carriers for all customers, Twilio allows texting without needing the customer's phone carrier which is a more efficient way to manage text messaging. Enhanced Emailing 3rd Party Constant Contact (https://constantcontact.corn) Fee TBD — You must create/manage your own account Note DASH offers FREE emailing within the app. However, if You want to send out enhanced emails along with tracking the activity of those emails (ex: open rates, click rates, etc.) We would recommend using Our integration with Constant Contact. Electronic Signature (Rental Contracts) 3rd Party DropBox Sign (https://www,dropbox,corrt/sign) Fee $0.99 per signature Note If You want to upload the facility rental contracts into DropBox Sign to allow customers to electronically agree and sign, the cost is $0.99 per signature/document. TV Display (Event List) - 3rd Party Reach Media (https://reachmedianetwork.com) - Fee $49.00 per month Note DASH offers FREE schedule display if You want to display daily event schedules on a TV display in the lobby of any facility. However, if You would prefer advanced features like paid ads (from local businesses, etc.) We would recommend the integration with Reach Media which will cost You $49.00 per month to use this service. Dash Platform, LLC 312 5, State Street, Fi. 2 Ann Arbor, MI 48104 https jjwww_dashplatform.com (8©d) 881.6515 3 of 5 7r 1 c 2025, 3:55 PM \SH Platform Se Yakima- fileC JUse. k °ilkin `Dow nlo.ids'[)ASfI' r2OPlatforiu 2(iSert°i.., DASH 'BY DarF; 7,r Service Agreement Sticker / Wristband Printing (Remote Printing) - 3' Party N/A — Add -on option within DASH Fee $49.00 per month Note If You would like to print stickers or wristbands for any of Your events, For Example: Printing out participant event stickers at check -in so when the participant reaches the field/court/ice an attendant can confirm they are registered/paid. Internally we call this "Remote Printing". Customer Service & Support The following customer support services are included with Your Subscription Fees Customer Support Hours — 8:00 AM — 8:00 PM EST, Monday through Friday, In App Chat — Within Our application, We provide Communications with Our support team via Chat (during normal support hours), Email — Emailing Our support team at support@dashelatform,com creates a support ticket in Our database and broadcasts Your email to all support team members. Schedule Appointment — Use Our support appointment calendar to schedule exclusive time with Our support team. Appointments are available in 15-minute increments during normal support hours, Online Knowledge Base — Search Our online knowledge base for guidance as to how to use different system features or reports. E-Learning — Our E-Learning system includes videos, tutorials and how-to guides and will be available to You during and after training. Emergency Support — Available 24 hours a day, seven days a week to resolve outage issues or compromised service issues. Termination Either party may terminate this Agreement (i) upon sixty (60) days written notice to the other party if the other party materially breaches any provision of this Agreement and such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors, After the Initial Term, either party may terminate this Agreement with ninety (90) days written notice. Additionally, Dash Platform may terminate this Agreement as set forth in the Terms of Service or for delinquency of payments upon notice. Dash Platform, LLC 312 5. State Street, FI. 2 Ann Arbor, MI 48104 4 of I(i 2O2, 3,55 PM 17ASf{ Plattornr Se VakinTai-WA.pdf fiI.„./ :Ils.rtiikwilkinsiDownfoads/D StL°;2OIlatform%2fServ' BASH Acceptance Service Agreement We, the undersigned, agreeing to the conditions specified in this Agreement, understand and authorize the provision of services and fees in this Agreement. City of Yakima, Washington By: Name: Scott Schafer Title: Director of Public Works Date: -77l1l2-c- Name: Victoria Baker Title: City Manager Date: CITY CONTRACT Na RESOLUTION NO. Dash Platform, LLC 312 S, State Street, FI. 2 Ann Arbor, MI 48104 By: Dash Platform, LLC Name: Dale Geiger Title: Vice President of Sales Date: 5of5