HomeMy WebLinkAbout04/08/2025 03.C. Discussion regarding the process of City of Yakima Utility Billing Collection Stream O F`} '�
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BUSINESS OF THE CITY COUNCIL
YAKIMA, WASHINGTON
AGENDA STATEMENT
Item No. 3.C.
For Meeting of: April 8, 2025
ITEM TITLE: Discussion regarding the process of City of Yakima Utility Billing
Collection Stream
SUBMITTED BY: Mike Bailey, Interim Director of Finance & Budget
*Anabel Chavez, Utility Services Manager
SUMMARY EXPLANATION:
ITEM BUDGETED: N/A
STRATEGIC PRIORITY 24-25: A Resilient Yakima
RECOMMENDATION:
ATTACHMENTS:
Utility Billing Collection Stream Presentation.pptx
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E, IACity of Y Utilities
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Billing Collection Stream
Anabel Chavez, Utility Services Manager
Mike Bailey, Interim Director of Finance & Budget
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UtiIitic1 M icc it n ecf Fl I
In Compliance with State Law & Yakima Municipal Code
Accountability, Positive Customer Focus & Helpful Staff
33,000 Accounts Billed Bimonthly
Multi-Million Dollars Billed
860 Accounts (or 2.7%) Eligible for Shut-Off
220 Accounts Late on Recent Bill
16,500 Bills sent Monthly
k 16,000 Payments Received Monthly
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Orienina Utility Acco ur •
Property Owner can request services in their name at
any time
Residential & Commercial Tenant Accounts require a
Utility Bill Rental Authorization Form (UBRAF)
From UBRAF property owner can opt to receive copy of
tenant's bills
I Property owner automatically receives copy of all late 7\
notices for tenant's account
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regnant Utili
UBRAF received, new tenant account opens
When account opens, Tenant made aware landlord will
receive copy of bills & late notices
Security Deposit for services due in 15days
Deposit can be waived
Deposit held 12months, or until account closes
Deposit applied to final balance, remaining credit
mailed to customer
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Utility Billing Cycle Collection Strew.
Bill Generates & is Mailed or E-mailed:
21 Days later, Bill is Due Day 21
7 Days later, Late Notice Mailed Day 28
7 Days later, 1st Late Auto Call Goes Out Day 35
,- 3 Days later, 2nd Late Auto Call Goes Out Day 38
3 Days later, Shut-Off Order Generates Day 41
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Service Order dispatched and water meter is shut-off
Payment in full restores all services
Minimum of four months due for water service paid
restores water service
Payment Arrangement offered to Eligible Accounts
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Applicable to Property Owner and/or Tenant Accounts
Past due accounts may be sent to a collection agency for
further debt collection per (Ord. 2006-07 § 16, 2006)
Outstanding previous accounts must be settled before
new account is opened '`
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COVID Created Backlog of Bills
Weather Restrictions for Non-Payment Shut-Offs
it Fully Staffed Allows Proactive Approach
R Stable Shut-Offs Will Decrease in Number & Past Due
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Amounts
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Thank You