HomeMy WebLinkAbout03/18/2025 07.L. Resolution authorizing a contract with Axon Enterprise, Inc. for the purchase of tasers and community engagement software for the Police Department i4
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BUSINESS OF THE CITY COUNCIL
YAKIMA, WASHINGTON
AGENDA STATEMENT
Item No. 7.L.
For Meeting of: March 18, 2025
ITEM TITLE: Resolution authorizing a contract with Axon Enterprise, Inc. for the
purchase of tasers and community engagement software for the
Police Department
SUBMITTED BY: Lt. Tory Adams, Yakima Police Department
SUMMARY EXPLANATION:
The City of Yakima, through its Police Department, will purchase new tasers and community
engagement software from Axon Enterprise, Inc. These acquisitions are essential to enhancing public
safety operations and improving community relations. To facilitate this procurement, the City will utilize a
cooperative purchasing agreement through Sourcewell contract 101223-AXN, which enables cost-
effective purchasing by leveraging volume pricing and a competitive process that has already been
completed by Sourcewell.
After negotiations, a fair and reasonable pricing structure has been agreed upon, ensuring it aligns with
the City's budget. The agreement is structured as a five-year cancellable contract with a total value of
$1,145,427.63.
ITEM BUDGETED: Yes
STRATEGIC PRIORITY 24-25: A Resilient Yakima
RECOMMENDATION: Adopt Resolution.
ATTACHMENTS:
Resolution SS Axon_PD.docx
Axon Contract 101223.pdf
Quote_Axon Tasers (Q-564844-45706.711JH).pdf
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RESOLUTION NO. R-2025-
A RESOLUTION authorizing the execution of a Master Services and Purchasing
Agreement for the purchase of police tasers and community engagement
software from Axon Enterprise, Inc.
WHEREAS, the Yakima Police Department has identified a critical need for updated law
enforcement equipment, including new tasers and community engagement software to support
public safety operations and enhance community relations; and
WHEREAS, Axon Enterprise, Inc. is the best option to provide the necessary tasers and
software solutions that are compatible with existing systems and meet the operational standards
of the Yakima Police Department; and
WHEREAS, the City of Yakima will be utilizing cooperative purchasing through a
Sourcewell contract 101223-AXN, which allows for cost-effective procurement by leveraging the
volume pricing and competitive procurement process already completed by Sourcewell; and
WHEREAS, continued negotiations between Axon Enterprise, Inc. and the City of
Yakima's Finance Department have resulted in a pricing structure that is fair, reasonable, and
within the City's budgetary constraints; and
WHEREAS, the vendor's quotation meets the City of Yakima's budget and requirements
for these products and services; now, therefore,
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF YAKIMA:
The City Manager is hereby authorized to execute a Master Services and Purchasing
Agreement with Axon Enterprise, Inc., attached hereto and incorporated herein by reference.
The total value of this cancellable five-year agreement is $1,145,427.63.
ADOPTED BY THE CITY COUNCIL this 18th day of March, 2025.
Patricia Byers, Mayor
ATTEST:
Rosalinda Ibarra, City Clerk
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Sou rcewell
Solicitation Number: 101223
CONTRACT
This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN
56479 (Sourcewell) and Axon Enterprise, Inc., 17800 N. 85th St., Scottsdale,AZ 85255-6311
(Supplier).
Sourcewell is a State of Minnesota local government unit and service cooperative created
under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21)that offers
cooperative procurement solutions to government entities. Participation is open to eligible
federal, state/province, and municipal governmental entities, higher education, K-12 education,
nonprofit,tribal government, and other public entities located in the United States and Canada.
Sourcewell issued a public solicitation for Public Safety Video Surveillance Solutions with
Related Equipment, Software and Accessories from which Supplier was awarded a contract.
Supplier desires to contract with Sourcewell to provide equipment, products, or services to
Sourcewell and the entities that access Sourcewell's cooperative purchasing contracts
(Participating Entities).
1. TERM OF CONTRACT
A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.
EXPIRATION DATE AND EXTENSION. This Contract expires December 15, 2027, unless it is
cancelled sooner pursuant to Article 22. This Contract allows up to three additional one-year
extensions upon the request of Sourcewell and written agreement by Supplier. Sourcewell
retains the right to consider additional extensions beyond seven years as required under
exceptional circumstances.
B. SURVIVAL OF TERMS. Notwithstanding any expiration or termination of this Contract, all
payment obligations incurred prior to expiration or termination will survive, as will the
following: Articles 11 through 14 survive the expiration or cancellation of this Contract. All
other rights will cease upon expiration or termination of this Contract.
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2. EQUIPMENT, PRODUCTS, OR SERVICES
A. EQUIPMENT, PRODUCTS, OR SERVICES. Supplier will provide the Equipment, Products, or
Services as stated in its Proposal submitted under the Solicitation Number listed above.
Supplier's Equipment, Products, or Services Proposal (Proposal) is attached and incorporated
into this Contract.
All Equipment and Products provided under this Contract must be new and the current model.
Supplier may offer close-out or refurbished Equipment or Products if they are clearly indicated
in Supplier's product and pricing list. Unless agreed to by the Participating Entities in advance,
Equipment or Products must be delivered as operational to the Participating Entity's site.
This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated,
sales and sales volume are not guaranteed.
B. WARRANTY. Supplier warrants that all Equipment, Products, and Services furnished are free
from liens and encumbrances, and are free from defects in design, materials, and workmanship.
In addition, Supplier warrants the Equipment, Products, and Services will perform in accordance
with the manufacturer's specifications. Supplier's dealers and distributors must agree to assist
the Participating Entity in reaching a resolution in any dispute over warranty terms with the
manufacturer. Any manufacturer's warranty that extends beyond the expiration of the
Supplier's warranty will be passed on to the Participating Entity.
C. DEALERS, DISTRIBUTORS,AND/OR RESELLERS. Upon Contract execution and throughout
the Contract term, Supplier must provide to Sourcewell a current means to validate or
authenticate Supplier's authorized dealers, distributors, or resellers relative to the Equipment,
Products, and Services offered under this Contract, which will be incorporated into this
Contract by reference. It is the Supplier's responsibility to ensure Sourcewell receives the most
current information.
3. PRICING
All Equipment, Products, or Services under this Contract will be priced at or below the price
stated in Supplier's Proposal.
When providing pricing quotes to Participating Entities, all pricing quoted must reflect a
Participating Entity's total cost of acquisition. This means that the quoted cost is for delivered
Equipment, Products, and Services that are operational for their intended purpose, and
includes all costs to the Participating Entity's requested delivery location.
Regardless of the payment method chosen by the Participating Entity,the total cost associated
with any purchase option of the Equipment, Products, or Services must always be disclosed in
the pricing quote to the applicable Participating Entity at the time of purchase.
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A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly
packaged. Damaged Equipment and Products may be rejected. If the damage is not readily
apparent at the time of delivery, Supplier must permit the Equipment and Products to be
returned within a reasonable time at no cost to Sourcewell or its Participating Entities, in
accordance with Supplier's warranty process. Participating Entities reserve the right to inspect
the Equipment and Products at a reasonable time after delivery where circumstances or
conditions prevent effective inspection of the Equipment and Products at the time of delivery.
In the event of the delivery of nonconforming Equipment and Products,the Participating Entity
will notify the Supplier as soon as possible and the Supplier will replace nonconforming
Equipment and Products with conforming Equipment and Products that are acceptable to the
Participating Entity in accordance with Supplier's warranty process.
Supplier must arrange for and pay for the return shipment on Equipment and Products that arrive
in a defective or inoperable condition.
Sourcewell may declare the Supplier in breach of this Contract if the Supplier intentionally
delivers substandard or inferior Equipment or Products.
B. SALES TAX. Each Participating Entity is responsible for supplying the Supplier with valid tax-
exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax-
exempt entity.
C. HOT LIST PRICING. At any time during this Contract, Supplier may offer a specific selection
of Equipment, Products, or Services at discounts greater than those listed in the Contract.
When Supplier determines it will offer Hot List Pricing, it must be submitted electronically to
Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed
from the Hot List at any time through a Sourcewell Price and Product Change Form as defined
in Article 4 below.
Hot List program and pricing may also be used to discount and liquidate close-out and
discontinued Equipment and Products as long as those close-out and discontinued items are
clearly identified as such. Current ordering process and administrative fees apply. Hot List
Pricing must be published and made available to all Participating Entities.
4. PRODUCT AND PRICING CHANGE REQUESTS
Supplier may request Equipment, Product, or Service changes, additions, or deletions at any
time. All requests must be made in writing by submitting a signed Sourcewell Price and Product
Change Request Form to the assigned Sourcewell Supplier Development Administrator. This
approved form is available from the assigned Sourcewell Supplier Development Administrator.
At a minimum,the request must:
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• Identify the applicable Sourcewell contract number;
• Clearly specify the requested change;
• Provide sufficient detail to justify the requested change;
• Individually list all Equipment, Products, or Services affected by the requested change,
along with the requested change (e.g., addition, deletion, price change); and
• Include a complete restatement of pricing documentation in Microsoft Excel with the
effective date of the modified pricing, or product addition or deletion. The new pricing
restatement must include all Equipment, Products, and Services offered, even for those
items where pricing remains unchanged.
A fully executed Sourcewell Price and Product Change Request Form will become an
amendment to this Contract and will be incorporated by reference.
5. PARTICIPATION,CONTRACT ACCESS,AND PARTICIPATING ENTITY REQUIREMENTS
A. PARTICIPATION. Sourcewell's cooperative contracts are available and open to public and
nonprofit entities across the United States and Canada; such as federal, state/province,
municipal, K-12 and higher education,tribal government, and other public entities.
The benefits of this Contract should be available to all Participating Entities that can legally
access the Equipment, Products, or Services under this Contract. A Participating Entity's
authority to access this Contract is determined through its cooperative purchasing, interlocal,
or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service
Member of Sourcewell during such time of access. Supplier understands that a Participating
Entity's use of this Contract is at the Participating Entity's sole convenience and Participating
Entities reserve the right to obtain like Equipment, Products, or Services from any other source.
Supplier is responsible for familiarizing its sales and service forces with Sourcewell contract use
eligibility requirements and documentation and will encourage potential participating entities
to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its
roster during the term of this Contract.
B. PUBLIC FACILITIES. Supplier's employees may be required to perform work at government-
owned facilities, including schools. Supplier's employees and agents must conduct themselves
in a professional manner while on the premises, and in accordance with Participating Entity
policies and procedures, and all applicable laws.
6. PARTICIPATING ENTITY USE AND PURCHASING
A. ORDERS AND PAYMENT.To access the contracted Equipment, Products, or Services under
this Contract, a Participating Entity must clearly indicate to Supplier that it intends to access this
Contract; however, order flow and procedure will be developed jointly between Sourcewell and
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Supplier. Typically, a Participating Entity will issue an order directly to Supplier or its authorized
subsidiary, distributor, dealer, or reseller. If a Participating Entity issues a purchase order, it
may use its own forms, but the purchase order should clearly note the applicable Sourcewell
contract number. All Participating Entity orders under this Contract must be issued prior to
expiration or cancellation of this Contract. For avoidance of doubt, if a Participating Entity order
extends beyond the Contract's expiration or cancellation, in addition to the survival terms set
forth in Section 1.B of this Contract, Supplier's Master Services and Purchasing Agreement
(MSPA) shall also apply,governing the order until all obligations of both the Participating Entity
and Supplier are fulfilled.
Supplier's acceptable forms of payment are included in its attached Proposal. Participating
Entities will be solely responsible for payment and Sourcewell will have no liability for any
unpaid invoice of any Participating Entity.
B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. The Supplier's Master
Services and Purchasing Agreement (MSPA) attached hereto as Exhibit A is hereby added and
incorporated into this Contract. Additional terms and conditions to a purchase order, or other
required transaction documentation, may be negotiated between a Participating Entity and
Supplier, such as job or industry-specific requirements, legal requirements (e.g., affirmative
action or immigration status requirements), or specific local policy requirements. Some
Participating Entities may require the use of a Participating Addendum,the terms of which will
be negotiated directly between the Participating Entity and the Supplier or its authorized
dealers, distributors, or resellers, as applicable. Any negotiated additional terms and conditions
must never be less favorable to the Participating Entity than what is contained in this Contract.
C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires
service or specialized performance requirements not addressed in this Contract (such as e-
commerce specifications, specialized delivery requirements, or other specifications and
requirements),the Participating Entity and the Supplier may enter into a separate, standalone
agreement, apart from this Contract. Sourcewell, including its agents and employees, will not
be made a party to a claim for breach of such agreement.
D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or
in part, immediately upon notice to Supplier in the event of any of the following events:
1. The Participating Entity fails to receive funding or appropriation from its governing body
at levels sufficient to pay for the equipment, products, or services to be purchased; or
2. Federal, state, or provincial laws or regulations prohibit the purchase or change the
Participating Entity's requirements.
E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a
Participating Entity's order will be determined by the Participating Entity making the purchase.
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7. CUSTOMER SERVICE
A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to
Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is
changed. The Account Representative will be responsible for:
• Maintenance and management of this Contract;
• Timely response to all Sourcewell and Participating Entity inquiries; and
• Business reviews to Sourcewell and Participating Entities, if applicable.
B. BUSINESS REVIEWS. Supplier must perform a minimum of one business review with
Sourcewell per contract year. The business review will cover sales to Participating Entities,
pricing and contract terms, administrative fees,sales data reports, performance issues, supply
issues, customer issues, and any other necessary information.
8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT
A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Supplier must provide a
contract sales activity report (Report)to the Sourcewell Supplier Development Administrator
assigned to this Contract. Reports are due no later than 45 days after the end of each calendar
quarter. A Report must be provided regardless of the number or amount of sales during that
quarter (i.e., if there are no sales,Supplier must submit a report indicating no sales were
made).
The Report must contain the following fields:
• Participating Entity Name (e.g., City of Staples Highway Department);
• Participating Entity Physical Street Address;
• Participating Entity City;
• Participating Entity State/Province;
• Participating Entity Zip/Postal Code;
• Participating Entity Contact Name;
• Participating Entity Contact Email Address;
• Participating Entity Contact Telephone Number;
• Sourcewell Assigned Entity/Participating Entity Number;
• Item Purchased Description;
• Item Purchased Price;
• Sourcewell Administrative Fee Applied; and
• Date Purchase was invoiced/sale was recognized as revenue by Supplier.
B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell,
the Supplier will pay an administrative fee to Sourcewell on all Equipment, Products, and
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Services provided to Participating Entities. The Administrative Fee must be included in, and not
added to,the pricing. Supplier may not charge Participating Entities more than the contracted
price to offset the Administrative Fee.
The Supplier will submit payment to Sourcewell for the percentage of administrative fee stated
in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased
by Participating Entities under this Contract during each calendar quarter. Payments should
note the Supplier's name and Sourcewell-assigned contract number in the memo; and must be
mailed to the address above "Attn: Accounts Receivable" or remitted electronically to
Sourcewell's banking institution per Sourcewell's Finance department instructions. Payments
must be received no later than 45 calendar days after the end of each calendar quarter.
Supplier agrees to cooperate with Sourcewell in auditing transactions under this Contract to
ensure that the administrative fee is paid on all items purchased under this Contract.
In the event the Supplier is delinquent in any undisputed administrative fees, Sourcewell
reserves the right to cancel this Contract and reject any proposal submitted by the Supplier in
any subsequent solicitation. In the event this Contract is cancelled by either party prior to the
Contract's expiration date,the administrative fee payment will be due no more than 30 days
from the cancellation date.
9. AUTHORIZED REPRESENTATIVE
Sourcewell's Authorized Representative is its Chief Procurement Officer.
Supplier's Authorized Representative is the person named in the Supplier's Proposal. If
Supplier's Authorized Representative changes at any time during this Contract, Supplier must
promptly notify Sourcewell in writing.
10.AUDIT,ASSIGNMENT,AMENDMENTS,WAIVER,AND CONTRACT COMPLETE
A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5,the books, records,
documents, and accounting procedures and practices relevant to this Contract are subject to
examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the
end of this Contract. This clause extends to Participating Entities as it relates to business
conducted by that Participating Entity under this Contract.
B. ASSIGNMENT. Neither party may assign or otherwise transfer its rights or obligations under
this Contract without the prior written consent of the other party and a fully executed
assignment agreement. Such consent will not be unreasonably withheld.Any prohibited
assignment will be invalid.
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C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective
until it has been duly executed by the parties.
D. WAIVER. Failure by either party to take action or assert any right under this Contract will
not be deemed a waiver of such right in the event of the continuation or repetition of the
circumstances giving rise to such right. Any such waiver must be in writing and signed by the
parties.
E. CONTRACT COMPLETE.This Contract represents the complete agreement between the
parties. No other understanding regarding this Contract, whether written or oral, may be used
to bind either party. For any conflict between the attached Proposal and the terms set out in
Articles 1-22 of this Contract,the terms of Articles 1-22 will govern.
F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent
contractors, each free to exercise judgment and discretion with regard to the conduct of their
respective businesses. This Contract does not create a partnership,joint venture, or any other
relationship such as master-servant, or principal-agent.
11. INDEMNITY AND HOLD HARMLESS
Supplier must indemnify, defend, save, and hold Sourcewell and its Participating Entities,
including their agents and employees, harmless from any claims or causes of action, including
reasonable attorneys'fees incurred by Sourcewell or its Participating Entities, arising out of any
negligent act or omission in the performance of this Contract by the Supplier or its agents or
employees;this indemnification includes injury or death to person(s) or property alleged to
have been caused by some defect in the Equipment, Products, or Services under this Contract
to the extent the Equipment, Product, or Service has been used according to its specifications.
In no event will Supplier be liable for any special, indirect, incidental, exemplary, or
consequential damages for any cause of action, whether in contract or tort. Sourcewell's
responsibility will be governed by the State of Minnesota's Tort Liability Act (Minnesota
Statutes Chapter 466) and other applicable law.
12.GOVERNMENT DATA PRACTICES
Supplier and Sourcewell must comply with the Minnesota Government Data Practices Act,
Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell
under this Contract and as it applies to all data created, collected, received, maintained, or
disseminated by the Supplier under this Contract.
13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING,AND ENDORSEMENT
A. INTELLECTUAL PROPERTY
1. Grant of License. During the term of this Contract:
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a. Sourcewell grants to Supplier a royalty-free,worldwide, non-exclusive right and
license to use the trademark(s) provided to Supplier by Sourcewell in advertising and
promotional materials for the purpose of marketing Sourcewell's relationship with
Supplier.
b. Supplier grants to Sourcewell a royalty-free, worldwide, non-exclusive right and
license to use Supplier's trademarks in advertising and promotional materials for the
purpose of marketing Supplier's relationship with Sourcewell.
2. Limited Right of Sublicense. The right and license granted herein includes a limited right
of each party to grant sublicenses to their respective subsidiaries, distributors, dealers,
resellers, marketing representatives, and agents (collectively "Permitted Sublicensees") in
advertising and promotional materials for the purpose of marketing the Parties' relationship
to Participating Entities. Any sublicense granted will be subject to the terms and conditions
of this Article. Each party will be responsible for any breach of this Article by any of their
respective sublicensees.
3. Use; Quality Control.
a. Neither party may alter the other party's trademarks from the form provided
and must comply with removal requests as to specific uses of its trademarks or
logos.
b. Each party agrees to use, and to cause its Permitted Sublicensees to use,the
other party's trademarks only in good faith and in a dignified manner consistent with
such party's use of the trademarks. Upon written notice to the breaching party,the
breaching party has 30 days of the date of the written notice to cure the breach or
the license will be terminated.
4. Termination. Upon the termination of this Contract for any reason, each party, including
Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites,
and the like bearing the other party's name or logo (excepting Sourcewell's pre-printed
catalog of suppliers which may be used until the next printing). Supplier must return all
marketing and promotional materials, including signage, provided by Sourcewell, or dispose
of it according to Sourcewell's written directions.
B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released
without prior written approval from the Authorized Representatives. Publicity includes notices,
informational pamphlets, press releases, research, reports, signs, and similar public notices
prepared by or for the Supplier individually or jointly with others, or any subcontractors,with
respect to the program, publications, or services provided resulting from this Contract.
C. MARKETING.Any direct advertising, marketing, or offers with Participating Entities must be
approved by Sourcewell. Send all approval requests to the Sourcewell Supplier Development
Administrator assigned to this Contract.
D. ENDORSEMENT. The Supplier must not claim that Sourcewell endorses its Equipment,
Products, or Services.
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14.GOVERNING LAW,JURISDICTION,AND VENUE
The substantive and procedural laws of the State of Minnesota will govern this Contract. Venue
for all legal proceedings arising out of this Contract, or its breach, must be in the appropriate
state court in Todd County, Minnesota or federal court in Fergus Falls, Minnesota.
15. FORCE MAJEURE
Neither party to this Contract will be held responsible for delay or default caused by acts of God
or other conditions that are beyond that party's reasonable control. A party defaulting under
this provision must provide the other party prompt written notice of the default.
16.SEVERABILITY
If any provision of this Contract is found by a court of competent jurisdiction to be illegal,
unenforceable, or void then both parties will be relieved from all obligations arising from that
provision. If the remainder of this Contract is capable of being performed, it will not be affected
by such determination or finding and must be fully performed.
17. PERFORMANCE, DEFAULT,AND REMEDIES
A. PERFORMANCE. During the term of this Contract,the parties will monitor performance and
address unresolved contract issues as follows:
1. Notification. The parties must promptly notify each other of any known dispute and
work in good faith to resolve such dispute within a reasonable period of time. If necessary,
Sourcewell and the Supplier will jointly develop a short briefing document that describes
the issue(s), relevant impact, and positions of both parties.
2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified
above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher
level of management.The Supplier will have 30 calendar days to cure an outstanding issue.
3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute,the
Supplier must continue without delay to carry out all of its responsibilities under the
Contract that are not affected by the dispute. If the Supplier fails to continue without delay
to perform its responsibilities under the Contract, in the accomplishment of all undisputed
work,the Supplier will bear any additional costs incurred by Sourcewell and/or its
Participating Entities as a result of such failure to proceed.
B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract,
or any Participating Entity order under this Contract, in default:
1. Nonperformance of contractual requirements, or
2. A material breach of any term or condition of this Contract.
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The party claiming default must provide written notice of the default, with 30 calendar days to
cure the default. Time allowed for cure will not diminish or eliminate any liability for liquidated
or other damages. If the default remains after the opportunity for cure,the non-defaulting
party may:
• Exercise any remedy provided by law or equity, or
• Terminate the Contract or any portion thereof, including any orders issued against the
Contract.
18. INSURANCE
A. REQUIREMENTS.At its own expense, Supplier must maintain insurance policy(ies) in effect
at all times during the performance of this Contract with insurance company(ies) licensed or
authorized to do business in the State of Minnesota having an "AM BEST" rating of A- or better,
with coverage and limits of insurance not less than the following:
1. Workers'Compensation and Employer's Liability.
Workers' Compensation: As required by any applicable law or regulation.
Employer's Liability Insurance: must be provided in amounts not less than listed below:
Minimum limits:
$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease
2. Commercial General Liability Insurance. Supplier will maintain insurance covering its
operations, with coverage on an occurrence basis, and must be subject to terms no less
broad than the Insurance Services Office ("ISO") Commercial General Liability Form
CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include
liability arising from premises, operations, bodily injury and property damage,
independent contractors, products-completed operations including construction defect,
contractual liability, blanket contractual liability, and personal injury and advertising
injury. All required limits,terms and conditions of coverage must be maintained during
the term of this Contract.
Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage
$1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for products liability-completed operations
$2,000,000 general aggregate
3. Commercial Automobile Liability Insurance. During the term of this Contract,
Supplier will maintain insurance covering all owned, hired, and non-owned automobiles
in limits of liability not less than indicated below. The coverage must be subject to terms
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no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer),
or equivalent.
Minimum Limits:
$1,000,000 each accident, combined single limit
4. Umbrella Insurance. During the term of this Contract, Supplier will maintain
umbrella coverage over Employer's Liability, Commercial General Liability, and
Commercial Automobile.
Minimum Limits:
$2,000,000
5. Professional/Technical, Errors and Omissions, and/or Miscellaneous Professional
Liability. During the term of this Contract, Supplier will maintain coverage for all claims
the Supplier may become legally obligated to pay resulting from any actual or alleged
negligent act, error, or omission related to Supplier's professional services required
under this Contract.
Minimum Limits:
$2,000,000 per claim or event
$2,000,000—annual aggregate
6. Network Security and Privacy Liability Insurance. During the term of this Contract,
Supplier will maintain coverage for network security and privacy liability. The coverage
may be endorsed on another form of liability coverage or written on a standalone
policy. The insurance must cover claims which may arise from failure of Supplier's
security resulting in, but not limited to, computer attacks, unauthorized access,
disclosure of not public data—including but not limited to, confidential or private
information,transmission of a computer virus, or denial of service.
Minimum limits:
$2,000,000 per occurrence
$2,000,000 annual aggregate
Failure of Supplier to maintain the required insurance will constitute a material breach entitling
Sourcewell to immediately terminate this Contract for default.
B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract,Supplier must
furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this
Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to
Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the
Sourcewell Supplier Development Administrator assigned to this Contract. The certificates must
be signed by a person authorized by the insurer(s) to bind coverage on their behalf.
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Failure to request certificates of insurance by Sourcewell, or failure of Supplier to provide
certificates of insurance, in no way limits or relieves Supplier of its duties and responsibilities in
this Contract.
C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY
INSURANCE CLAUSE. Supplier agrees to list Sourcewell and its Participating Entities, including
their officers, agents, and employees, as an additional insured under the Supplier's commercial
general liability insurance policy with respect to liability arising out of activities, "operations," or
"work" performed by or on behalf of Supplier, and products and completed operations of
Supplier. The policy provision(s) or endorsement(s) must further provide that coverage is
primary and not excess over or contributory with any other valid, applicable, and collectible
insurance or self-insurance in force for the additional insureds.
D. WAIVER OF SUBROGATION. Supplier waives and must require (by endorsement or
otherwise) all its insurers to waive subrogation rights against Sourcewell and other additional
insureds for losses paid under the insurance policies required by this Contract or other
insurance applicable to the Supplier or its subcontractors.The waiver must apply to all
deductibles and/or self-insured retentions applicable to the required or any other insurance
maintained by the Supplier or its subcontractors. Where permitted by law,Supplier must
require similar written express waivers of subrogation and insurance clauses from each of its
subcontractors.
E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this
Contract can be met by either providing a primary policy or in combination with
umbrella/excess liability policy(ies), or self-insured retention.
19.COMPLIANCE
A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this
Contract must comply fully with applicable federal laws and regulations, and with the laws in
the states and provinces in which the Equipment, Products, or Services are sold.
B. LICENSES. Supplier must maintain a valid and current status on all required federal,
state/provincial, and local licenses, bonds, and permits required for the operation of the
business that the Supplier conducts with Sourcewell and Participating Entities.
20. BANKRUPTCY, DEBARMENT,OR SUSPENSION CERTIFICATION
Supplier certifies and warrants that it is not in bankruptcy or that it has previously disclosed in
writing certain information to Sourcewell related to bankruptcy actions. If at any time during
this Contract Supplier declares bankruptcy, Supplier must immediately notify Sourcewell in
writing.
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Supplier certifies and warrants that neither it nor its principals are presently debarred,
suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs
operated by the State of Minnesota; the United States federal government or the Canadian
government, as applicable; or any Participating Entity. Supplier certifies and warrants that
neither it nor its principals have been convicted of a criminal offense related to the subject
matter of this Contract. Supplier further warrants that it will provide immediate written notice
to Sourcewell if this certification changes at any time.
21. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER
UNITED STATES FEDERAL AWARDS OR OTHER AWARDS
Participating Entities that use United States federal grant or FEMA funds to purchase goods or
services from this Contract may be subject to additional requirements including the
procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit
Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may have additional
requirements based on specific funding source terms or conditions. Within this Article, all
references to "federal" should be interpreted to mean the United States federal government.
The following list only applies when a Participating Entity accesses Supplier's Equipment,
Products, or Services with United States federal funds.
A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all
contracts that meet the definition of"federally assisted construction contract" in 41 C.F.R. § 60-
1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in
accordance with Executive Order 11246, "Equal Employment Opportunity" (30 FR 12319,
12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, "Amending
Executive Order 11246 Relating to Equal Employment Opportunity," and implementing
regulations at 41 C.F.R. § 60, "Office of Federal Contract Compliance Programs, Equal
Employment Opportunity, Department of Labor."The equal opportunity clause is incorporated
herein by reference.
B. DAVIS-BACON ACT,AS AMENDED (40 U.S.C. § 3141-3148). When required by federal
program legislation, all prime construction contracts in excess of$2,000 awarded by non-
federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. §
3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5,
"Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted
Construction"). In accordance with the statute, contractors must be required to pay wages to
laborers and mechanics at a rate not less than the prevailing wages specified in a wage
determination made by the Secretary of Labor. In addition, contractors must be required to pay
wages not less than once a week. The non-federal entity must place a copy of the current
prevailing wage determination issued by the Department of Labor in each solicitation. The
decision to award a contract or subcontract must be conditioned upon the acceptance of the
wage determination. The non-federal entity must report all suspected or reported violations to
the federal awarding agency. The contracts must also include a provision for compliance with
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the Copeland "Anti-Kickback"Act (40 U.S.C. § 3145), as supplemented by Department of Labor
regulations (29 C.F.R. § 3, "Contractors and Subcontractors on Public Building or Public Work
Financed in Whole or in Part by Loans or Grants from the United States"). The Act provides that
each contractor or subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work,to give up any part of the
compensation to which he or she is otherwise entitled. The non-federal entity must report
all suspected or reported violations to the federal awarding agency. Supplier must be in
compliance with all applicable Davis-Bacon Act provisions.
C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where
applicable, all contracts awarded by the non-federal entity in excess of$100,000 that involve
the employment of mechanics or laborers must include a provision for compliance with 40
U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).
Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of
every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess
of the standard work week is permissible provided that the worker is compensated at a rate of
not less than one and a half times the basic rate of pay for all hours worked in excess of 40
hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction
work and provide that no laborer or mechanic must be required to work in surroundings or
under working conditions which are unsanitary, hazardous or dangerous. These requirements
do not apply to the purchases of supplies or materials or articles ordinarily available on the
open market, or contracts for transportation or transmission of intelligence. This provision is
hereby incorporated by reference into this Contract. Supplier certifies that during the term of
an award for all contracts by Sourcewell resulting from this procurement process, Supplier must
comply with applicable requirements as referenced above.
D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If the federal award
meets the definition of"funding agreement" under 37 C.F.R. § 401.2(a) and the recipient or
subrecipient wishes to enter into a contract with a small business firm or nonprofit organization
regarding the substitution of parties, assignment or performance of experimental,
developmental, or research work under that "funding agreement,"the recipient or subrecipient
must comply with the requirements of 37 C.F.R. § 401, "Rights to Inventions Made by Nonprofit
Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative
Agreements," and any implementing regulations issued by the awarding agency. Supplier
certifies that during the term of an award for all contracts by Sourcewell resulting from this
procurement process, Supplier must comply with applicable requirements as referenced above.
E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL
ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of$150,000 require
the non-federal award to agree to comply with all applicable standards, orders or regulations
issued pursuant to the Clean Air Act (42 U.S.C. § 7401-7671q) and the Federal Water Pollution
Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal
awarding agency and the Regional Office of the Environmental Protection Agency (EPA).
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Supplier certifies that during the term of this Contract will comply with applicable requirements
as referenced above.
F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award
(see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions
in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R.
§180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3
C.F.R. § 1989 Comp., p. 235), "Debarment and Suspension." SAM Exclusions contains the names
of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared
ineligible under statutory or regulatory authority other than Executive Order 12549. Supplier
certifies that neither it nor its principals are presently debarred,suspended, proposed for
debarment, declared ineligible, or voluntarily excluded from participation by any federal
department or agency.
G. BYRD ANTI-LOBBYING AMENDMENT,AS AMENDED (31 U.S.C. § 1352). Suppliers must file
any required certifications. Suppliers must not have used federal appropriated funds to pay any
person or organization for influencing or attempting to influence an officer or employee of any
agency, a member of Congress, officer or employee of Congress, or an employee of a member
of Congress in connection with obtaining any federal contract,grant, or any other award
covered by 31 U.S.C. § 1352. Suppliers must disclose any lobbying with non-federal funds that
takes place in connection with obtaining any federal award. Such disclosures are forwarded
from tier to tier up to the non-federal award. Suppliers must file all certifications and
disclosures required by, and otherwise comply with,the Byrd Anti-Lobbying Amendment (31
U.S.C. § 1352).
H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Supplier must comply with
the record retention requirements detailed in 2 C.F.R. § 200.333. The Supplier further certifies
that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after
grantees or subgrantees submit final expenditure reports or quarterly or annual financial
reports, as applicable, and all other pending matters are closed.
I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable,Supplier
must comply with the mandatory standards and policies relating to energy efficiency which are
contained in the state energy conservation plan issued in compliance with the Energy Policy
and Conservation Act.
J. BUY AMERICAN PROVISIONS COMPLIANCE.To the extent applicable, Supplier must comply
with all applicable provisions of the Buy American Act. Purchases made in accordance with the
Buy American Act must follow the applicable procurement rules calling for free and open
competition.
K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Supplier agrees that duly authorized
representatives of a federal agency must have access to any books, documents, papers and
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records of Supplier that are directly pertinent to Supplier's discharge of its obligations under
this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The
right also includes timely and reasonable access to Supplier's personnel for the purpose of
interview and discussion relating to such documents.
L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is
a state agency or agency of a political subdivision of a state and its contractors must comply
with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation
and Recovery Act. The requirements of Section 6002 include procuring only items designated in
guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the
highest percentage of recovered materials practicable, consistent with maintaining a
satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the
value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring
solid waste management services in a manner that maximizes energy and resource recovery;
and establishing an affirmative procurement program for procurement of recovered materials
identified in the EPA guidelines.
M. FEDERAL SEAL(S), LOGOS,AND FLAGS. The Supplier cannot use the seal(s), logos, crests, or
reproductions of flags or likenesses of Federal agency officials without specific pre-approval.
N. NO OBLIGATION BY FEDERAL GOVERNMENT. The U.S. federal government is not a party to
this Contract or any purchase by a Participating Entity and is not subject to any obligations or
liabilities to the Participating Entity, Supplier, or any other party pertaining to any matter
resulting from the Contract or any purchase by an authorized user.
0. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS. The
Contractor acknowledges that 31 U.S.C. 38 (Administrative Remedies for False Claims and
Statements) applies to the Supplier's actions pertaining to this Contract or any purchase by a
Participating Entity.
P. FEDERAL DEBT. The Supplier certifies that it is non-delinquent in its repayment of any
federal debt. Examples of relevant debt include delinquent payroll and other taxes, audit
disallowance, and benefit overpayments.
Q. CONFLICTS OF INTEREST.The Supplier must notify the U.S. Office of General Services,
Sourcewell, and Participating Entity as soon as possible if this Contract or any aspect related to
the anticipated work under this Contract raises an actual or potential conflict of interest (as
described in 2 C.F.R. Part 200). The Supplier must explain the actual or potential conflict in
writing in sufficient detail so that the U.S. Office of General Services, Sourcewell, and
Participating Entity are able to assess the actual or potential conflict; and provide any additional
information as necessary or requested.
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R. U.S. EXECUTIVE ORDER 13224. The Supplier, and its subcontractors, must comply with U.S.
Executive Order 13224 and U.S. Laws that prohibit transactions with and provision of resources
and support to individuals and organizations associated with terrorism.
S. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR
EQUIPMENT. To the extent applicable, Supplier certifies that during the term of this Contract it
will comply with applicable requirements of 2 C.F.R. § 200.216.
T. DOMESTIC PREFERENCES FOR PROCUREMENTS. To the extent applicable,Supplier certifies
that during the term of this Contract will comply with applicable requirements of 2 C.F.R. §
200.322.
22.CANCELLATION
Sourcewell or Supplier may cancel this Contract at any time, with or without cause, upon 60
days' written notice to the other party. However, Sourcewell may cancel this Contract
immediately upon discovery of a material defect in any certification made in Supplier's
Proposal. Cancellation of this Contract does not relieve either party of financial, product, or
service obligations incurred or accrued prior to cancellation.
Sourcewell Axon Enterprise, Inc.
,—DocuSigned by:
�, �DocuSigned by:
lV�/,' A,
By:'-C 9 06489... By:\-55DAEBB131A442
Jeremy Schwartz Robert Driscoll
Title: Chief Procurement Officer Title: Vice President Legal,Associate General
Counsel
2/6/2024 1 12:43 PM CST 2/6/2024 1 11:02 AM MST
Date: Date:
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Exhibit A
Axon Master Services and Purchasing Agreement (MSPA)
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AAXO N Master Services and Purchasing Agreement for Agency
This Master Services and Purchasing Agreement("Agreement")is between Axon Enterprise, Inc. ("Axon"), and the
agency listed below or,if no agency is listed below,the agency on the Quote attached hereto("Agency").This Agreement
is effective as of the later of the (a) last signature date on this Agreement or(b)signature date on the Quote ("Effective
Date").Axon and Agency are each a"Party"and collectively"Parties".This Agreement governs Agency's purchase and
use of the Axon Devices and Services detailed in the Quote Appendix ("Quote"). It is the intent of the Parties that this
Agreement will govern all subsequent purchases by Agency for the same Axon Devices and Services in the Quote, and
all such subsequent quotes accepted by Agency shall be also incorporated into this Agreement by reference as a Quote.
The Parties agree as follows:
1. Definitions.
1.1. "Axon Cloud Services" means Axon's web services for Axon Evidence,Axon Records,Axon Dispatch, and
interactions between Axon Evidence and Axon Devices or Axon client software.Axon Cloud Service excludes
third-party applications, hardware warranties, and my.evidence.com.
1.2. "Axon Device"means all hardware provided by Axon under this Agreement.Axon-manufactured Devices are
a subset of Axon Devices.
1.3. "Quote" means an offer to sell and is only valid for devices and services on the offer at the specified prices.
Any inconsistent or supplemental terms within Agency's purchase order in response to a Quote will be void.
Orders are subject to prior credit approval. Changes in the deployment estimated ship date may change
charges in the Quote. Shipping dates are estimates only. Axon is not responsible for typographical errors in
any Quote by Axon, and Axon reserves the right to cancel any orders resulting from such errors.
1.4. "Services" means all services provided by Axon under this Agreement, including software, Axon Cloud
Services, and professional services.
2. Term. This Agreement begins on the Effective Date and continues until all subscriptions hereunder have expired or
have been terminated ("Term").
2.1. All subscriptions including Axon Evidence,Axon Fleet,Officer Safety Plans,Technology Assurance Plans,and
TASER 7 or TASER 10 plans begin on the date stated in the Quote. Each subscription term ends upon
completion of the subscription stated in the Quote("Subscription Term").
2.2. Upon completion of the Subscription Term, the Subscription Term will automatically renew for an additional 5
years("Renewal Term"). For purchase of TASER 7 or TASER 10 as a standalone,Axon may increase pricing
to its then-current list pricing for any Renewal Term. For all other purchases,Axon may increase pricing on all
line items in the Quote by up to 3% at the beginning of each year of the Renewal Term. New devices and
services may require additional terms.Axon will not authorize services until Axon receives a signed Quote or
accepts a purchase order,whichever is first.
3. Payment.Axon invoices upon shipment, or on the date specified within the invoicing plan in the Quote. Payment is
due net 30 days from the invoice date. Payment obligations are non-cancelable. Unless otherwise prohibited by law,
Agency will pay interest on all past-due sums at the lower of one-and-a-half percent(1.5%) per month or the highest
rate allowed by law.Agency will pay invoices without setoff, deduction, or withholding. If Axon sends a past due
account to collections,Agency is responsible for collection and attorneys'fees.
4. Taxes.Agency is responsible for sales and other taxes associated with the order unless Agency provides Axon a
valid tax exemption certificate.
5. Shipping.Axon may make partial shipments and ship Axon Devices from multiple locations.All shipments are EXW
(Incoterms 2020) via common carrier. Title and risk of loss pass to Agency upon Axon's delivery to the common
carrier.Agency is responsible for any shipping charges in the Quote.
6. Returns.All sales are final.Axon does not allow refunds or exchanges, except warranty returns or as provided by
state or federal law.
7. Warranty.
7.1. Limited Warranty.Axon warrants that Axon-manufactured Devices are free from defects in workmanship and
materials for one (1)year from the date of Agency's receipt, except Signal Sidearm and Axon-manufactured
accessories, which Axon warrants for thirty (30) months and ninety (90) days, respectively, from the date of
Agency's receipt. Used conducted energy weapon("CEW')cartridges are deemed to have operated properly.
Extended warranties run from the expiration of the one- (1-) year hardware warranty through the extended
warranty term.
7.2. Disclaimer. All software and Axon Cloud Services are provided "AS IS,"without any warranty of any
kind, either express or implied, including without limitation the implied warranties of merchantability,
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 19.0
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AAXO N Master Services and Purchasing Agreement for Agency
fitness for a particular purpose and non-infringement. Axon Devices and Services that are not
manufactured, published or performed by Axon ("Third-Party Products") are not covered by Axon's
warranty and are only subject to the warranties of the third-party provider or manufacturer.
7.3. Claims. If Axon receives a valid warranty claim for an Axon-manufactured Device during the warranty term,
Axon's sole responsibility is to repair or replace the Axon-manufactured Device with the same or like Axon-
manufactured Device, at Axon's option. A replacement Axon-manufactured Device will be new or like new.
Axon will warrant the replacement Axon-manufactured Device for the longer of(a)the remaining warranty of
the original Axon-manufactured Device or(b) ninety(90)days from the date of repair or replacement.
7.3.1.If Agency exchanges an Axon Device or part,the replacement item becomes Agency's property, and
the replaced item becomes Axon's property. Before delivering an Axon-manufactured Device for
service, Agency must upload Axon-manufactured Device data to Axon Evidence or download it and
retain a copy.Axon is not responsible for any loss of software, data, or other information contained in
storage media or any part of the Axon-manufactured Device sent to Axon for service.
7.4. Spare Axon Devices.At Axon's reasonable discretion,Axon may provide Agency a predetermined number of
spare Axon Devices as detailed in the Quote ("Spare Axon Devices"). Spare Axon Devices are intended to
replace broken or non-functioning units while Agency submits the broken or non-functioning units, through
Axon's warranty return process.Axon will repair or replace the unit with a replacement Axon Device.Title and
risk of loss for all Spare Axon Devices shall pass to Agency in accordance with shipping terms under Section
5. Axon assumes no liability or obligation in the event Agency does not utilize Spare Axon Devices for the
intended purpose.
7.5. Limitations. Axon's warranty excludes damage related to: (a)failure to follow Axon Device use instructions;
(b) Axon Devices used with equipment not manufactured or recommended by Axon; (c) abuse, misuse, or
intentional damage to Axon Device; (d)force majeure; (e)Axon Devices repaired or modified by persons other
than Axon without Axon's written permission; or (f)Axon Devices with a defaced or removed serial number.
Axon's warranty will be void if Agency resells Axon Devices.
7.5.1.To the extent permitted by law, the above warranties and remedies are exclusive. Axon
disclaims all other warranties, remedies, and conditions, whether oral, written, statutory, or
implied. If statutory or implied warranties cannot be lawfully disclaimed,then such warranties
are limited to the duration of the warranty described above and by the provisions in this
Agreement. Agency confirms and agrees that, in deciding whether to sign this Agreement, it
has not relied on any statement or representation by Axon or anyone acting on behalf of Axon
related to the subject matter of this Agreement that is not in this Agreement.
7.5.2.Axon's cumulative liability to any party for any loss or damage resulting from any claim,
demand, or action arising out of or relating to any Axon Device or Service will not exceed the
purchase price paid to Axon for the Axon Device, or if for Services, the amount paid for such
Services over the twelve(12)months preceding the claim.Neither Party will be liable for direct,
special, indirect, incidental, punitive or consequential damages, however caused,whether for
breach of warranty or contract, negligence,strict liability,tort or any other legal theory.
7.6. Online Support Platforms. Use of Axon's online support platforms (e.g., Axon Academy and MyAxon) is
governed by the Axon Online Support Platforms Terms of Use Appendix available at www.axon.com/sales-
terms-and-conditions.
7.7. Third-Party Software and Services. Use of software or services other than those provided by Axon is
governed by the terms, if any, entered into between Agency and the respective third-party provider, including,
without limitation, the terms applicable to such software or services located at www.axon.com/sales-terms-
and-conditions, if any.
7.8. Axon Aid. Upon mutual agreement between Axon and Agency, Axon may provide certain products and
services to Agency, as a charitable donation under the Axon Aid program. In such event, Agency expressly
waives and releases any and all claims,now known or hereafter known,against Axon and its officers,directors,
employees, agents, contractors, affiliates, successors, and assigns (collectively, "Releasees"), including but
not limited to, on account of injury, death, property damage, or loss of data,arising out of or attributable to the
Axon Aid program whether arising out of the negligence of any Releasees or otherwise.Agency agrees not to
make or bring any such claim against any Releasee, and forever release and discharge all Releasees from
liability under such claims.Agency expressly allows Axon to publicly announce its participation in Axon Aid and
use its name in marketing materials. Axon may terminate the Axon Aid program without cause immediately
upon notice to the Agency.
8. Statement of Work. Certain Axon Devices and Services, including Axon Interview Room,Axon Channel Services,
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
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AAXO N Master Services and Purchasing Agreement for Agency
and Axon Fleet,may require a Statement of Work that details Axon's Service deliverables("SOW'). In the event Axon
provides an SOW to Agency, Axon is only responsible for the performance of Services described in the SOW.
Additional services are out of scope. The Parties must document scope changes in a written and signed change
order. Changes may require an equitable adjustment in fees or schedule. The SOW is incorporated into this
Agreement by reference.
9. Axon Device Warnings. See www.axon.com/legal for the most current Axon Device warnings.
10. Design Changes.Axon may make design changes to anyAxon Device or Service without notifying Agency or making
the same change to Axon Devices and Services previously purchased by Agency.
11. Bundled Offerings. Some offerings in bundled offerings may not be generally available at the time of Agency's
purchase.Axon will not provide a refund, credit, or additional discount beyond what is in the Quote due to a delay of
availability or Agency's election not to utilize any portion of an Axon bundle.
12. Insurance.Axon will maintain General Liability, Workers' Compensation, and Automobile Liability insurance. Upon
request,Axon will supply certificates of insurance.
13. IP Rights. Axon owns and reserves all right, title, and interest in Axon-manufactured Devices and Services and
suggestions to Axon,including all related intellectual property rights.Agency will not cause any Axon proprietary rights
to be violated.
14. IP Indemnification.Axon will indemnify Agency against all claims, losses, and reasonable expenses from any third-
party claim alleging that the use of Axon-manufactured Devices or Services infringes or misappropriates the third-
party's intellectual property rights.Agency must promptly provide Axon with written notice of such claim, tender to
Axon the defense or settlement of such claim at Axon's expense and cooperate fully with Axon in the defense or
settlement of such claim.Axon's IP indemnification obligations do not apply to claims based on (a) modification of
Axon-manufactured Devices or Services by Agency or a third-party not approved by Axon; (b) use of Axon-
manufactured Devices and Services in combination with hardware or services not approved by Axon; (c)use of Axon
Devices and Services other than as permitted in this Agreement; or (d) use of Axon software that is not the most
current release provided by Axon.
15. Agency Responsibilities.Agency is responsible for(a)Agency's use of Axon Devices;(b)breach of this Agreement
or violation of applicable law by Agency or an Agency end user; (c)disputes between Agency and a third-party over
Agency's use of Axon Devices; (d) ensuring Axon Devices are destroyed and disposed of securely and sustainably
at Agency's cost; and (e) any regulatory violations or fines, as a result of improper destruction or disposal of Axon
Devices.
16. Termination.
16.1. For Breach.A Party may terminate this Agreement for cause if it provides thirty(30)days written notice of the
breach to the other Party, and the breach remains uncured at the end of thirty(30)days. If Agency terminates
this Agreement due to Axon's uncured breach,Axon will refund prepaid amounts on a prorated basis based on
the effective date of termination.
16.2. By Agency. If sufficient funds are not appropriated or otherwise legally available to pay the fees,Agency may
terminate this Agreement.Agency will deliver notice of termination under this section as soon as reasonably
practicable.
16.3. Effect of Termination. Upon termination of this Agreement, Agency rights immediately terminate. Agency
remains responsible for all fees incurred before the effective date of termination. If Agency purchases Axon
Devices for less than the manufacturer's suggested retail price("MSRP")and this Agreement terminates before
the end of the Term,Axon will invoice Agency the difference between the MSRP for Axon Devices received,
including any Spare Axon Devices,and amounts paid towards those Axon Devices.Only if terminating for non-
appropriation,Agency may return Axon Devices to Axon within thirty (30) days of termination. MSRP is the
standalone price of the individual Axon Device at the time of sale. For bundled Axon Devices, MSRP is the
standalone price of all individual components.
17. Confidentiality. "Confidential Information" means nonpublic information designated as confidential or, given the
nature of the information or circumstances surrounding disclosure, should reasonably be understood to be
confidential. Each Party will take reasonable measures to avoid disclosure,dissemination,or unauthorized use of the
other Party's Confidential Information. Unless required by law,neither Party will disclose the other Party's Confidential
Information during the Term and for five (5) years thereafter. To the extent permissible by law, Axon pricing is
Confidential Information and competition sensitive. If Agency receives a public records request to disclose Axon
Confidential Information,to the extent allowed by law,Agency will provide notice to Axon before disclosure.Axon may
publicly announce information related to this Agreement.
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18. General.
18.1. Force Majeure. Neither Party will be liable for any delay or failure to perform due to a cause beyond a Party's
reasonable control.
18.2. Independent Contractors. The Parties are independent contractors. Neither Party has the authority to bind
the other. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or
employment relationship between the Parties.
18.3. Third-Party Beneficiaries.There are no third-party beneficiaries under this Agreement.
18.4. Non-Discrimination. Neither Party nor its employees will discriminate against any person based on race;
religion; creed; color; sex; gender identity and expression; pregnancy; childbirth; breastfeeding; medical
conditions related to pregnancy, childbirth, or breastfeeding; sexual orientation; marital status; age; national
origin; ancestry;genetic information;disability;veteran status;or any class protected by local, state,or federal
law.
18.5. Export Compliance. Each Party will comply with all import and export control laws and regulations.
18.6. Assignment. Neither Party may assign this Agreement without the other Party's prior written consent.Axon
may assign this Agreement, its rights, or obligations without consent: (a)to an affiliate or subsidiary; or(b)for
purposes of financing, merger,acquisition,corporate reorganization,or sale of all or substantially all its assets.
This Agreement is binding upon the Parties respective successors and assigns.
18.7. Waiver. No waiver or delay by either Party in exercising any right under this Agreement constitutes a waiver
of that right.
18.8. Severability. If a court of competent jurisdiction holds any portion of this Agreement invalid or unenforceable,
the remaining portions of this Agreement will remain in effect.
18.9. Survival. The following sections will survive termination: Payment, Warranty, Axon Device Warnings,
Indemnification, IP Rights, and Agency Responsibilities.
18.10.Governing Law. The laws of the country, state, province, or municipality where Agency is physically located,
without reference to conflict of law rules, govern this Agreement and any dispute arising from it. The United
Nations Convention for the International Sale of Goods does not apply to this Agreement.
18.11.Notices.All notices must be in English. Notices posted on Agency's Axon Evidence site are effective upon
posting. Notices by email are effective on the sent date of the email. Notices by personal delivery are effective
immediately. Notices to Agency shall be provided to the address on file with Axon. Notices to Axon shall be
provided to Axon Enterprise, Inc.,Attn: Legal, 17800 North 85th Street, Scottsdale,Arizona 85255 with a copy
to legal@axon.com.
18.12 Entire Agreement. This Agreement, including the Appendices and any SOW(s), represents the entire
agreement between the Parties.This Agreement supersedes all prior agreements or understandings,whether
written or verbal, regarding the subject matter of this Agreement. This Agreement may only be modified or
amended in a writing signed by the Parties.
Each Party, by and through its respective representative authorized to execute this Agreement, has duly executed and
delivered this Agreement as of the date of signature.
AXON: AGENCY:
Choose an item.
Signature: Signature:
Name: Name:
Title: Title:
Date: Date:
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Axon Cloud Services Terms of Use Appendix
1. Definitions.
a. "Agency Content" is data uploaded into, ingested by, or created in Axon Cloud Services within
Agency's tenant, including media or multimedia uploaded into Axon Cloud Services by Agency.Agency
Content includes Evidence but excludes Non-Content Data.
b. "Evidence"is media or multimedia uploaded into Axon Evidence as'evidence'by an Agency. Evidence
is a subset of Agency Content.
c. "Non-Content Data"is data,configuration,and usage information about Agency's Axon Cloud Services
tenant,Axon Devices and client software, and users that is transmitted or generated when using Axon
Devices. Non-Content Data includes data about users captured during account management and
customer support activities. Non-Content Data does not include Agency Content.
d. "Personal Data" means any information relating to an identified or identifiable natural person. An
identifiable natural person is one who can be identified,directly or indirectly,in particular by reference to
an identifier such as a name, an identification number, location data, an online identifier or to one or
more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity
of that natural person.
2. Access. Upon Axon granting Agency a subscription to Axon Cloud Services,Agency may access and use Axon
Cloud Services to store and manage Agency Content.Agency may not exceed more end users than the Quote
specifies. Axon Air requires an Axon Evidence subscription for each drone operator. For Axon Evidence Lite,
Agency may access and use Axon Evidence only to store and manage TASER CEW and TASER CAM data
("TASER Data").Agency may not upload non-TASER Data to Axon Evidence Lite.
3. Agency Owns Agency Content.Agency controls and owns all right,title,and interest in Agency Content.Except
as outlined herein, Axon obtains no interest in Agency Content, and Agency Content is not Axon's business
records.Agency is solely responsible for uploading, sharing, managing, and deleting Agency Content.Axon will
only have access to Agency Content for the limited purposes set forth herein. Agency agrees to allow Axon
access to Agency Content to(a)perform troubleshooting,maintenance,or diagnostic screenings;and(b)enforce
this Agreement or policies governing use of the Axon products.
4. Security. Axon will implement commercially reasonable and appropriate measures to secure Agency Content
against accidental or unlawful loss,access or disclosure.Axon will maintain a comprehensive information security
program to protect Axon Cloud Services and Agency Content including logical, physical access, vulnerability,
risk, and configuration management; incident monitoring and response; encryption of uploaded digital evidence;
security education; and data protection. Axon agrees to the Federal Bureau of Investigation Criminal Justice
Information Services Security Addendum.
5. Agency Responsibilities. Agency is responsible for(a) ensuring Agency owns Agency Content; (b) ensuring
no Agency Content or Agency end user's use of Agency Content or Axon Cloud Services violates this Agreement
or applicable laws;and (c)maintaining necessary computer equipment and Internet connections for use of Axon
Cloud Services. If Agency becomes aware of any violation of this Agreement by an end user, Agency will
immediately terminate that end user's access to Axon Cloud Services.
a. Agency will also maintain the security of end usernames and passwords and security and access by end
users to Agency Content. Agency is responsible for ensuring the configuration and utilization of Axon
Cloud Services meet applicable Agency regulation and standards. Agency may not sell, transfer, or
sublicense access to any other entity or person. Agency shall contact Axon immediately if an
unauthorized party may be using Agency's account or Agency Content, or if account information is lost
or stolen.
b. To the extent Agency uses the Axon Cloud Services to interact with YouTube®, such use may be
governed by the YouTube Terms of Service, available at
https://www.youtube.com/static?template=terms.
6. Privacy.Agency's use of Axon Cloud Services is subject to the Axon Cloud Services Privacy Policy, a current
version of which is available at https://www.axon.com/legal/cloud-services-privacy-policy.Agency agrees to allow
Axon access to Non-Content Data from Agency to (a) perform troubleshooting, maintenance, or diagnostic
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screenings; (b) provide, develop, improve, and support current and future Axon products and related services;
and (c)enforce this Agreement or policies governing the use of Axon products.
7. Axon Body 3 Wi-Fi Positioning. Axon Body 3 cameras offer a feature to enhance location services where
GPS/GNSS signals may not be available, for instance, within buildings or underground.Agency administrators
can manage their choice to use this service within the administrative features of Axon Cloud Services. If Agency
chooses to use this service,Axon must also enable the usage of the feature for Agency's Axon Cloud Services
tenant.Agency will not see this option with Axon Cloud Services unless Axon has enabled Wi-Fi Positioning for
Agency's Axon Cloud Services tenant. When Wi-Fi Positioning is enabled by both Axon and Agency, Non-
Content and Personal Data will be sent to Skyhook Holdings, Inc. ("Skyhook")to facilitate the Wi-Fi Positioning
functionality. Data controlled by Skyhook is outside the scope of the Axon Cloud Services Privacy Policy and is
subject to the Skyhook Services Privacy Policy.
8. Storage. For Axon Unlimited Device Storage subscriptions,Agency may store unlimited data in Agency's Axon
Evidence account only if data originates from Axon Capture or the applicable Axon Device. Axon may charge
Agency additional fees for exceeding purchased storage amounts.Axon may place Agency Content that Agency
has not viewed or accessed for six(6) months into archival storage.Agency Content in archival storage will not
have immediate availability and may take up to twenty-four(24)hours to access.
For Third-Party Unlimited Storage the following restrictions apply: (i) it may only be used in conjunction with a
valid Axon's Evidence.com user license; (ii) is limited to data of the law enforcement agency that purchased the
Third-Party Unlimited Storage and the Axon's Evidence.com end user or Agency is prohibited from storing data
for other law enforcement agencies; and (iii)Agency may only upload and store data that is directly related to:
(1)the investigation of, or the prosecution of a crime; (2)common law enforcement activities; or(3)any Agency
Content created by Axon Devices or Evidence.com.
9. Location of Storage. Axon may transfer Agency Content to third-party subcontractors for storage. Axon will
determine the locations of data centers for storage of Agency Content. For United States agencies, Axon will
ensure all Agency Content stored in Axon Cloud Services remains within the United States.Ownership of Agency
Content remains with Agency.
10. Suspension.Axon may temporarily suspend Agency's or any end user's right to access or use any portion or all
of Axon Cloud Services immediately upon notice, if Agency or end user's use of or registration for Axon Cloud
Services may(a)pose a security risk to Axon Cloud Services or any third-party; (b)adversely impact Axon Cloud
Services,the systems, or content of any other customer; (c)subject Axon,Axon's affiliates, or any third-party to
liability; or(d)be fraudulent.Agency remains responsible for all fees incurred through suspension.Axon will not
delete Agency Content because of suspension, except as specified in this Agreement.
11. Axon Cloud Services Warranty. Axon disclaims any warranties or responsibility for data corruption or errors
before Agency uploads data to Axon Cloud Services.
12. Axon Records.Axon Records is the software-as-a-service product that is generally available at the time Agency
purchases an OSP 7 or OSP 10 bundle. During Agency's Axon Records Subscription Term, if any,Agency will
be entitled to receive Axon's Update and Upgrade releases on an if-and-when available basis.
a. The Axon Records Subscription Term will end upon the completion of the Axon Records Subscription
as documented in the Quote, or if purchased as part of an OSP 7 or OSP 10 bundle, upon completion
of the OSP 7 or OSP 10 Term ("Axon Records Subscription")
b. An "Update" is a generally available release of Axon Records that Axon makes available from time to
time.An"Upgrade" includes(i) new versions of Axon Records that enhance features and functionality,
as solely determined by Axon;and/or(ii)new versions of Axon Records that provide additional features
or perform additional functions. Upgrades exclude new products that Axon introduces and markets as
distinct products or applications.
c. New or additional Axon products and applications,as well as any Axon professional services needed to
configure Axon Records, are not included. If Agency purchases Axon Records as part of a bundled
offering, the Axon Record subscription begins on the later of the (1)start date of that bundled offering,
or(2)date Axon provisions Axon Records to Agency.
d. Users of Axon Records at the Agency may upload files to entities(incidents, reports,cases,etc)in Axon
Records with no limit to the number of files and amount of storage. Notwithstanding the foregoing,Axon
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may limit usage should the Agency exceed an average rate of one-hundred (100)GB per user per year
of uploaded files.Axon will not bill for overages.
13. Axon Cloud Services Restrictions.Agency and Agency end users(including employees, contractors, agents,
officers,volunteers, and directors), may not, or may not attempt to:
a. copy, modify,tamper with, repair, or create derivative works of any part of Axon Cloud Services;
b. reverse engineer, disassemble, or decompile Axon Cloud Services or apply any process to derive any
source code included in Axon Cloud Services, or allow others to do the same;
c. access or use Axon Cloud Services with the intent to gain unauthorized access, avoid incurring fees or
exceeding usage limits or quotas;
d. use trade secret information contained in Axon Cloud Services, except as expressly permitted in this
Agreement;
e. access Axon Cloud Services to build a competitive device or service or copy any features,functions, or
graphics of Axon Cloud Services;
f. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and
trademark notices)of Axon's or Axon's licensors on or within Axon Cloud Services; or
g. use Axon Cloud Services to store or transmit infringing, libelous, or other unlawful or tortious material;
material in violation of third-party privacy rights; or malicious code.
14. After Termination.Axon will not delete Agency Content for ninety(90)days following termination.There will be
no functionality of Axon Cloud Services during these ninety (90) days other than the ability to retrieve Agency
Content. Agency will not incur additional fees if Agency downloads Agency Content from Axon Cloud Services
during this time.Axon has no obligation to maintain or provide Agency Content after these ninety(90)days and
will thereafter, unless legally prohibited, delete all Agency Content. Upon request,Axon will provide written proof
that Axon successfully deleted and fully removed all Agency Content from Axon Cloud Services.
15. Post-Termination Assistance. Axon will provide Agency with the same post-termination data retrieval
assistance that Axon generally makes available to all customers. Requests for Axon to provide additional
assistance in downloading or transferring Agency Content, including requests for Axon's data egress service,will
result in additional fees and Axon will not warrant or guarantee data integrity or readability in the external system.
16. U.S.Government Rights. If Agency is a U.S. Federal department or using Axon Cloud Services on behalf of a
U.S. Federal department, Axon Cloud Services is provided as a "commercial item," "commercial computer
software," "commercial computer software documentation," and "technical data", as defined in the Federal
Acquisition Regulation and Defense Federal Acquisition Regulation Supplement. If Agency is using Axon Cloud
Services on behalf of the U.S. Government and these terms fail to meet the U.S. Government's needs or are
inconsistent in any respect with federal law,Agency will immediately discontinue use of Axon Cloud Services.
17. Survival. Upon any termination of this Agreement, the following sections in this Appendix will survive: Agency
Owns Agency Content, Privacy,Storage,Axon Cloud Services Warranty,and Axon Cloud Services Restrictions.
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Axon Customer Experience Improvement Program Appendix
1. Axon Customer Experience Improvement Program (ACEIP). The ACEIP is designed to accelerate Axon's
development of technology,such as building and supporting automated features,to ultimately increase safety within
communities and drive efficiency in public safety.To this end, subject to the limitations on Axon as described below,
Axon, where allowed by law, may make limited use of Agency Content from all of its customers to provide, develop,
improve,and support current and future Axon products(collectively,"ACEIP Purposes"). However,at all times,Axon
will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a
comprehensive data security program (including compliance with the CJIS Security Policy for Criminal Justice
Information), privacy program, and data governance policy, including high industry standards of de-identifying
Personal Data, to enforce its security and privacy obligations for the ACEIP.ACEIP has 2 tiers of participation, Tier
1 and Tier 2. By default,Agency will be a participant in ACEIP Tier 1. If Agency does not want to participate in ACEIP
Tier 1,Agency can revoke its consent at any time. If Agency wants to participate in Tier 2, as detailed below,Agency
can check the ACEIP Tier 2 box below. If Agency does not want to participate in ACEIP Tier 2,Agency should leave
box unchecked.At any time,Agency may revoke its consent to ACEIP Tier 1,Tier 2, or both Tiers.
2. ACEIP Tier 1.
2.1. When Axon uses Agency Content for the ACEIP Purposes, Axon will extract from Agency Content and may
store separately copies of certain segments or elements of the Agency Content(collectively,"ACEIP Content").
When extracting ACEIP Content,Axon will use commercially reasonable efforts to aggregate,transform or de-
identify Agency Content so that the extracted ACEIP Content is no longer reasonably capable of being
associated with, or could reasonably be linked directly or indirectly to a particular individual ("Privacy
Preserving Technique(s)"). For illustrative purposes,some examples are described in footnote 11. For clarity,
ACEIP Content will still be linked indirectly,with an attribution,to the Agency from which it was extracted.This
attribution will be stored separately from the data itself, but is necessary for and will be solely used to enable
Axon to identify and delete all ACEIP Content upon Agency request. Once de-identified,ACEIP Content may
then be further modified, analyzed, and used to create derivative works.At any time,Agency may revoke the
consent granted herein to Axon to access and use Agency Content for ACEIP Purposes. Within 30 days of
receiving the Agency's request,Axon will no longer access or use Agency Content for ACEIP Purposes and
will delete any and all ACEIP Content.Axon will also delete any derivative works which may reasonably be
capable of being associated with, or could reasonably be linked directly or indirectly to Agency. In addition, if
Axon uses Agency Content for the ACEIP Purposes, upon request,Axon will make available to Agency a list
of the specific type of Agency Content being used to generate ACEIP Content, the purpose of such use, and
the retention, privacy preserving extraction technique, and relevant data protection practices applicable to the
Agency Content or ACEIP Content("Use Case"). From time to time,Axon may develop and deploy new Use
Cases.At least 30 days prior to authorizing the deployment of any new Use Case,Axon will provide Agency
notice(by updating the list of Use Case at https://www.axon.com/aceip and providing Agency with a mechanism
to obtain notice of that update or another commercially reasonable method to Agency designated contact)
("New Use Case").
2.2. Expiration of ACEIP Tier 1.Agency consent granted herein will expire upon termination of the Agreement. In
accordance with section 1.1.1,within 30 days of receiving the Agency's request,Axon will no longer access or
use Agency Content for ACEIP Purposes and will delete ACEIP Content.Axon will also delete any derivative
works which may reasonably be capable of being associated with, or could reasonably be linked directly or
indirectly to,Agency.
3. ACEIP Tier 2. In addition to ACEIP Tier 1, if Agency wants to help further improve Axon's services,Agency may
choose to participate in Tier 2 of the ACEIP.ACEIP Tier 2 grants Axon certain additional rights to use Agency Content,
in addition to those set forth in Tier 1 above, without the guaranteed deployment of a Privacy Preserving Technique
For example;(a)when extracting specific text to improve automated transcription capabilities,text that could be used to directly identify
a particular individual would not be extracted,and extracted text would be disassociated from identifying metadata of any speakers,and
the extracted text would be split into individual words and aggregated with other data sources (including publicly available data) to
remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b)when extracting license
plate data to improve Automated License Plate Recognition(ALPR)capabilities, individual license plate characters would be extracted
and disassociated from each other so a complete plate could not be reconstituted,and all association to other elements of the source
video,such as the vehicle,location,time,and the surrounding environment would also be removed;(c)when extracting audio of potential
acoustic events(such as glass breaking or gun shots),very short segments(<1 second)of audio that only contains the likely acoustic
events would be extracted and all human utterances would be removed.
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to enable product development, improvement, and support that cannot be accomplished with aggregated,
transformed, or de-identified data.
❑ Check this box if Agency wants to help further improve Axon's services by participating in ACEIP Tier 2 in addition to
Tier 1. Axon will not enroll Agency into ACEIP Tier 2 until Axon and Agency agree to terms in writing providing for such
participation in ACEIP Tier 2.
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Professional Services Appendix
If any of the Professional Services specified below are included on the Quote,this Appendix applies.
1. Utilization of Services.Agency must use professional services as outlined in the Quote and this Appendix within six
(6)months of the Effective Date.
2. Axon Full Service (Axon Full Service). Axon Full Service includes advance remote project planning and
configuration support and up to four(4)consecutive days of on-site service and a professional services manager to
work with Agency to assess Agency's deployment and determine which on-site services are appropriate. If Agency
requires more than four (4) consecutive on-site days, Agency must purchase additional days. Axon Full Service
options include:
System set up and configuration
• Instructor-led setup of Axon View on smartphones(if applicable)
• Configure categories and custom roles based on Agency need
• Register cameras to Agency domain
• Troubleshoot IT issues with Axon Evidence and Axon Dock("Dock")access
• One on-site session included
Dock configuration
• Work with Agency to decide the ideal location of Docks and set configurations on Dock
• Authenticate Dock with Axon Evidence using admin credentials from Agency
• On-site assistance, not to include physical mounting of docks
Best practice implementation planning session
• Provide considerations for the establishment of video policy and system operations best practices based
on Axon's observations with other agencies
• Discuss the importance of entering metadata in the field for organization purposes and other best
practices for digital data management
• Provide referrals of other agencies using the Axon camera devices and Axon Evidence
• Recommend rollout plan based on review of shift schedules
System Admin and troubleshooting training sessions
Step-by-step explanation and assistance for Agency's configuration of security, roles&permissions, categories&
retention, and other specific settings for Axon Evidence
Axon instructor training (Train the Trainer)
Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence training
needs after Axon has fulfilled its contractual on-site obligations
Evidence sharing training
Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local prosecuting
agencies
End user go-live training and support sessions
• Assistance with device set up and configuration
• Training on device use,Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories&roles guide
Post go-live review
3. Body-Worn Camera Starter Service (Axon Starter).Axon Starter includes advance remote project planning and
configuration support and one (1) day of on-site Services and a professional services manager to work closely with
Agency to assess Agency's deployment and determine which Services are appropriate. If Agency requires more than
one(1)day of on-site Services,Agency must purchase additional on-site Services.The Axon Starter options include:
4
System set up and configuration (Remote Support)
• Instructor-led setup of Axon View on smartphones(if applicable)
• Configure categories&custom roles based on Agency need
• Troubleshoot IT issues with Axon Evidence and Dock access
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Dock configuration
• Work with Agency to decide the ideal location of Dock setup and set configurations on Dock
• Authenticate Dock with Axon Evidence using"Administrator"credentials from Agency
• Does not include physical mounting of docks
Axon instructor training (Train the Trainer)
Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence training
needs after Axon's has fulfilled its contracted on-site obligations
End user go-live training and support sessions
• Assistance with device set up and configuration
• Training on device use,Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories&roles guide
4. Body-Worn Camera Virtual 1-Day Service (Axon Virtual). Axon Virtual includes all items in the BWC Starter
Service Package, except one(1)day of on-site services.
5. CEW Services Packages. CEW Services Packages are detailed below:
• 4
System set up and configuration
• Configure Axon Evidence categories&custom roles based on Agency need.
• Troubleshoot IT issues with Axon Evidence.
• Register users and assign roles in Axon Evidence.
• For the CEW Full Service Package: On-site assistance included
• For the CEW Starter Package:Virtual assistance included
Dedicated Project Manager
Assignment of specific Axon representative for all aspects of planning the rollout(Project Manager). Ideally, Project
Manager will be assigned to Agency 4-6 weeks before rollout
Best practice implementation planning session to include:
• Provide considerations for the establishment of CEW policy and system operations best practices based
on Axon's observations with other agencies
• Discuss the importance of entering metadata and best practices for digital data management
• Provide referrals to other agencies using TASER CEWs and Axon Evidence
• For the CEW Full Service Package: On-site assistance included
• For the CEW Starter Package:Virtual assistance included
System Admin and troubleshooting training sessions
On-site sessions providing a step-by-step explanation and assistance for Agency's configuration of security, roles
&permissions, categories&retention, and other specific settings for Axon Evidence
Axon Evidence Instructor training
• Provide training on the Axon Evidence to educate instructors who can support Agency's subsequent Axon
Evidence training needs.
• For the CEW Full Service Package:Training for up to 3 individuals at Agency
• For the CEW Starter Package:Training for up to 1 individual at Agency
TASER CEW inspection and device assignment
Axon's on-site professional services team will perform functions check on all new TASER CEW Smart weapons
and assign them to a user on Axon Evidence.
Post go-live review
For the CEW Full Service Package: On-site assistance included.
For the CEW Starter Package:Virtual assistance included.
6. Smart Weapon Transition Service.The Smart Weapon Transition Service includes:
Archival of CEW Firing Logs
Axon's on-site professional services team will upload CEW firing logs to Axon Evidence from all TASER CEW
Smart Weapons that Agency is replacing with newer Smart Weapon models.
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Return of Old Weapons
Axon's on-site professional service team will ship all old weapons back to Axon's headquarters.
Axon will provide Agency with a Certificate of Destruction
*Note: CEW Full Service packages for TASER 7 or TASER 10 include Smart Weapon Transition Service instead of
1-Day Device Specific Instructor Course.
7. VR Services Package.VR Service includes advance remote project planning and configuration support and one(1)
day of on-site service and a professional services manager to work with Agency to assess Agency's deployment and
determine which Services are appropriate. The VR Service training options include:
System set up and configuration(Remote Support)
• Instructor-led setup of Axon VR headset content
• Configure agency settings based on Agency need
• Troubleshoot IT issues with Axon VR headset
Axon instructor training(Train the Trainer)
Training for up to five(5)Agency's in-house instructors who can support Agency's Axon VR CET and SIM
training needs after Axon's has fulfilled its contracted on-site obligations
Classroom and practical training sessions
Step-by-step explanation and assistance for Agency's configuration of Axon VR CET and SIM functionality,
basic operation, and best practices
8. Axon Air, On-Site Training. Axon Air, On-Site training includes advance remote project planning and configuration
support and one (1) day of on-site Services and a professional services manager to work closely with Agency to
assess Agency's deployment and determine which Services are appropriate. If Agency's requires more than one(1)
day of on-site Services,Agency must purchase additional on-site Services. The Axon Air, On-Site training options
include:
System set up and configuration(Remote Support)
• Instructor-led setup of Axon Air App(ASDS)
• Configure agency settings based on Agency need
• Configure drone controller
• Troubleshoot IT issues with Axon Evidence
Axon instructor training(Train the Trainer)
Training for Agency's in-house instructors who can support Agency's Axon Air and Axon Evidence
training needs after Axon's has fulfilled its contracted on-site obligations
Classroom and practical training sessions
Step-by-step explanation and assistance for Agency's configuration of Axon Respond+ livestreaming
functionality, basic operation,and best practices
9. Axon Air,Virtual Training. Axon Air, Virtual training includes all items in the Axon Air, On-Site Training Package,
except the practical training session,with the Axon Instructor training for up to four hours virtually.
10. Signal Sidearm Installation Service.
a. Purchases of 50 SSA units or more: Axon will provide one (1) day of on-site service and one
professional services manager and will provide train the trainer instruction,with direct assistance on the
first of each unique holster/mounting type.Agency is responsible for providing a suitable work/training
area.
b. Purchases of less than 50 SSA units: Axon will provide a 1-hour virtual instruction session on the
basics of installation and device calibration.
11. Out of Scope Services. Axon is only responsible to perform the professional services described in the Quote and
this Appendix.Any additional professional services are out of scope.The Parties must document scope changes in
a written and signed change order. Changes may require an equitable adjustment in the charges or schedule.
12. Delivery of Services. Axon personnel will work Monday through Friday, 8:30 a.m. to 5:30 p.m., except holidays.
Axon will perform all on-site tasks over a consecutive timeframe.Axon will not charge Agency travel time by Axon
personnel to Agency premises as work hours.
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13. Access Computer Systems to Perform Services.Agency authorizes Axon to access relevant Agency computers
and networks, solely for performing the Services. Axon will work to identify as soon as reasonably practicable
resources and information Axon expects to use and will provide an initial itemized list to Agency.Agency is responsible
for and assumes the risk of any problems, delays, losses, claims, or expenses resulting from the content, accuracy,
completeness, and consistency of all data, materials, and information supplied by Agency.
14. Site Preparation.Axon will provide a hardcopy or digital copy of current user documentation for the Axon Devices
("User Documentation"). User Documentation will include all required environmental specifications for the
professional services and Axon Devices to operate per the Axon Device User Documentation. Before installation of
Axon Devices(whether performed by Agency or Axon),Agency must prepare the location(s)where Axon Devices are
to be installed ("Installation Site") per the environmental specifications in the Axon Device User Documentation.
Following installation, Agency must maintain the Installation Site per the environmental specifications. If Axon
modifies Axon Device User Documentation for any Axon Devices under this Agreement,Axon will provide the update
to Agency when Axon generally releases it
15. Acceptance. When Axon completes professional services, Axon will present an acceptance form ("Acceptance
Form")to Agency.Agency will sign the Acceptance Form acknowledging completion. If Agency reasonably believes
Axon did not complete the professional services in substantial conformance with this Agreement,Agency must notify
Axon in writing of the specific reasons for rejection within seven (7) calendar days from delivery of the Acceptance
Form.Axon will address the issues and re-present the Acceptance Form for signature. If Axon does not receive the
signed Acceptance Form or written notification of reasons for rejection within seven (7) calendar days of delivery of
the Acceptance Form,Axon will deem Agency to have accepted the professional services.
16. Agency Network. For work performed by Axon transiting or making use of Agency's network, Agency is solely
responsible for maintenance and functionality of the network. In no event will Axon be liable for loss, damage, or
corruption of Agency's network from any cause.
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Technology Assurance Plan Appendix
If Technology Assurance Plan ("TAP")or a bundle including TAP is on the Quote,this appendix applies.
1. TAP Warranty.The TAP warranty is an extended warranty that starts at the end of the one-(1-)year hardware limited
warranty.
2. Officer Safety Plan. If Agency purchases an Officer Safety Plan ("OSP"), Agency will receive the deliverables
detailed in the Quote.Agency must accept delivery of the TASER CEW and accessories as soon as available from
Axon.
3. OSP 7 or OSP 10 Term. OSP 7 or OSP 10 begins on the date specified in the Quote("OSP Term").
4. TAP BWC Upgrade. If Agency has no outstanding payment obligations and purchased TAP,Axon will provide Agency
a new Axon body-worn camera ("BWC Upgrade") as scheduled in the Quote. If Agency purchased TAP,Axon will
provide a BWC Upgrade that is the same or like Axon Device, at Axon's option.Axon makes no guarantee the BWC
Upgrade will utilize the same accessories or Axon Dock.
5. TAP Dock Upgrade. If Agency has no outstanding payment obligations and purchased TAP,Axon will provide Agency
a new Axon Dock as scheduled in the Quote ("Dock Upgrade").Accessories associated with any Dock Upgrades
are subject to change at Axon discretion. Dock Upgrades will only include a new Axon Dock bay configuration unless
a new Axon Dock core is required for BWC compatibility. If Agency originally purchased a single-bay Axon Dock,the
Dock Upgrade will be a single-bay Axon Dock model that is the same or like Axon Device,at Axon's option. If Agency
originally purchased a multi-bay Axon Dock,the Dock Upgrade will be a multi-bay Axon Dock that is the same or like
Axon Device, at Axon's option.
6. Upgrade Delay.Axon may ship the BWC and Dock Upgrades as scheduled in the Quote without prior confirmation
from Agency unless the Parties agree in writing otherwise at least ninety (90) days in advance.Axon may ship the
final BWC and Dock Upgrade as scheduled in the Quote sixty (60) days before the end of the Subscription Term
without prior confirmation from Agency.
7. Upgrade Change. If Agency wants to upgrade Axon Device models from the current Axon Device to an upgraded
Axon Device,Agency must pay the price difference between the MSRP for the current Axon Device and the MSRP
for the upgraded Axon Device. If the model Agency desires has an MSRP less than the MSRP of the offered BWC
Upgrade or Dock Upgrade,Axon will not provide a refund.The MSRP is the MSRP in effect at the time of the upgrade.
8. Return of Original Axon Device. Within thirty(30)days of receiving a BWC or Dock Upgrade,Agency must return
the original Axon Devices to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon
including serial numbers for the destroyed Axon Devices. If Agency does not return or destroy the Axon Devices,
Axon will deactivate the serial numbers for the Axon Devices received by Agency.
9. Termination. If Agency's payment for TAP,OSP, or Axon Evidence is more than thirty(30)days past due,Axon may
terminate TAP or OSP. Once TAP or OSP terminates for any reason:
9.1. TAP and OSP coverage terminate as of the date of termination and no refunds will be given.
9.2. Axon will not and has no obligation to provide the Upgrade Models.
9.3. Agency must make any missed payments due to the termination before Agency may purchase any future TAP
or OSP.
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TASER 7 Appendix
This TASER 7 Appendix applies to Agency's TASER 7, OSP 7, or OSP 7 Plus purchase from Axon, if applicable.
1. Duty Cartridge Replenishment Plan. If the Quote includes "Duty Cartridge Replenishment Plan",Agency must
purchase the plan for each CEW user.A CEW user includes officers that use a CEW in the line of duty and those that
only use a CEW for training.Agency may not resell cartridges received.Axon will only replace cartridges used in the
line of duty.
2. Training. If the Quote includes a training voucher,Agency must use the voucher within one(1)year of issuance, or
the voucher will be void.Axon will issue Agency a voucher annually beginning on the start of the TASER Subscription
Term.The voucher has no cash value.Agency cannot exchange it for another device or service. Unless stated in the
Quote, the voucher does not include travel expenses and will be Agency's responsibility. If the Quote includes Axon
Online Training or Virtual Reality Content Empathy Development for Autism/Schizophrenia (collectively, "Training
Content"),Agency may access Training Content.Axon will deliver all Training Content electronically.
3. TASER Upgrade. If Agency purchases Axon's 10-year certification program for Axon's latest version of its TASER
energy weapon("Certification Program")and has no outstanding payment obligations as of the beginning of the sixth
(6th)year of the Certification Program,Agency will qualify for an upgrade to any subsequent version of the Certification
Program ("CEW Upgrade"). Agency will receive the CEW Upgrade at no additional cost, only to the extent such
subsequent version of the Certification Program includes the same products or features as the Certification Program
purchased by Agency. If Agency wants to upgrade to a Certification Program that includes additional products or
features,Agency will pay the additional cost associated with such products and features. For the avoidance of doubt,
Agency is not required to upgrade to any subsequent version of the Certification Program.Axon may ship the CEW
Upgrade as scheduled in the Quote without prior confirmation from agency unless the Parties agree in writing
otherwise at least ninety (90) days in advance. If necessary to maintain compatibility among Axon Devices, within
thirty(30)days of receiving the CEW Upgrade,Agency must, if requested by Axon, return all hardware and related
accessories received in connection with the Certification Program to Axon. In such event,Agency must ship batteries
via ground shipping or in accordance with federal regulations in place at the time of the return.Axon will pay shipping
costs for the return if Agency uses Axon's RMA process.
4. Extended Warranty. If the Quote includes an extended warranty, the extended warranty coverage period warranty
will be for a five-(5-)year term,which includes the hardware manufacturer's warranty plus the four-(4-)year extended
term.
5. Trade-in. If the Quote contains a discount on CEW-related line items, including items related to OSP, then that
discount may only be applied as a trade-in credit,and Agency must return used hardware and accessories associated
with the discount("Trade-In Units")to Axon.Agency must ship batteries via ground shipping.Axon will pay shipping
costs of the return. If Axon does not receive Trade-In Units within the timeframe below,Axon will invoice Agency the
value of the trade-in credit.Agency may not destroy Trade-In Units and receive a trade-in credit.
Agency Size Days to Return from Start Date of TASER 7 Subscription
Less than 100 officers 30 days
100 to 499 officers 90 days
500+ officers 180 days
6. TASER 7 Subscription Term. The TASER 7 Subscription Term for a standalone TASER 7 purchase begins on
shipment of the TASER 7 hardware.The TASER 7 Subscription Term for OSP 7 begins on the OSP 7 start date.
7. Access Rights. Upon Axon granting Agency a TASER 7 Axon Evidence subscription,Agency may access and use
Axon Evidence for the storage and management of data from TASER 7 CEW devices during the TASER 7
Subscription Term.Agency may not exceed the number of end users the Quote specifies.
8. Privacy.Axon will not disclose Agency Content or any information about Agency except as compelled by a court or
administrative body or required by any law or regulation.Axon will give notice if any disclosure request is received for
Agency Content, so Agency may file an objection with the court or administrative body.
9. Termination. If payment for TASER 7 is more than thirty(30)days past due,Axon may terminate Agency's TASER
7 plan by notifying Agency. Upon termination for any reason,then as of the date of termination:
9.1. TASER 7 extended warranties and access to Training Content will terminate. No refunds will be given.
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9.2. Axon will invoice Agency the remaining MSRP for TASER 7 products received before termination. If terminating
for non-appropriations,Axon will not invoice Agency if Agency returns the CEW, rechargeable battery, holster,
dock, core,training suits, and unused cartridges to Axon within thirty(30)days of the date of termination.
9.3. Agency will be responsible for payment of any missed payments due to the termination before being allowed
to purchase any future TASER 7 plan.
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TASER 10 Appendix
This TASER 10 Appendix applies to Agency's TASER 10, OSP 10, OSP Plus, or OSP 10 Plus Premium purchase from
Axon, if applicable.
1. Duty Cartridge Replenishment Plan. If the Quote includes "Duty Cartridge Replenishment Plan",Agency must
purchase the plan for each CEW user.A CEW user includes officers that use a CEW in the line of duty and those that
only use a CEW for training.Agency may not resell cartridges received.Axon will only replace cartridges used in the
line of duty.
2. Training. If the Quote includes a training voucher,Agency must use the voucher within one(1)year of issuance, or
the voucher will be void.Axon will issue Agency a voucher annually beginning on the start of the TASER Subscription
Term.The voucher has no cash value.Agency cannot exchange it for another device or service. Unless stated in the
Quote, the voucher does not include travel expenses and will be Agency's responsibility. If the Quote includes Axon
Online Training or Virtual Reality Content Empathy Development for Autism/Schizophrenia (collectively, "Training
Content"),Agency may access Training Content.Axon will deliver all Training Content electronically.
3. Extended Warranty. If the Quote includes an extended warranty, the extended warranty coverage period warranty
will be for a five-(5-)year term,which includes the hardware manufacturer's warranty plus the four-(4-)year extended
term.
4. Trade-in. If the Quote contains a discount on CEW-related line items, including items related to OSP, then that
discount may only be applied as a trade-in credit,and Agency must return used hardware and accessories associated
with the discount("Trade-In Units")to Axon.Agency must ship batteries via ground shipping.Axon will pay shipping
costs of the return. If Axon does not receive Trade-In Units within the timeframe below,Axon will invoice Agency the
value of the trade-in credit.Agency may not destroy Trade-In Units and receive a trade-in credit.
Agency Size Days to Return from Start Date of TASER 10 Subscription
Less than 100 officers 60 days
100 to 499 officers 90 days
500+ officers 180 days
5. TASER 10 Subscription Term. The TASER 10 Subscription Term for a standalone TASER 10 purchase begins on
shipment of the TASER 10 hardware.The TASER 10 Subscription Term for OSP 10 begins on the OSP 10 start date.
6. Access Rights. Upon Axon granting Agency a TASER 10 Axon Evidence subscription,Agency may access and use
Axon Evidence for the storage and management of data from TASER 10 CEW devices during the TASER 10
Subscription Term.Agency may not exceed the number of end users the Quote specifies.
7. Agency Warranty. If Agency is located in the US,Agency warrants and acknowledges that TASER 10 is classified
as a firearm and is being acquired for official Agency use pursuant to a law enforcement agency transfer under the
Gun Control Act of 1968.
8. Purchase Order.To comply with applicable laws and regulations,Agency must provide a purchase order to Axon
prior to shipment of TASER 10.
9. Apollo Grant(US only). If Agency has received an Apollo Grant from Axon,Agency must pay all fees in the Quote
prior to upgrading to any new TASER CEW offered by Axon.
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
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Axon Auto-Tagging Appendix
If Auto-Tagging is included on the Quote,this Appendix applies.
1. Scope.Axon Auto-Tagging consists of the development of a module to allow Axon Evidence to interact with Agency's
Computer-Aided Dispatch ("CAD") or Records Management Systems ("RMS"). This allows end users to auto-
populate Axon video meta-data with a case ID,category,and location-based on data maintained in Agency's CAD or
RMS.
2. Support. For thirty(30)days after completing Auto-Tagging Services,Axon will provide up to five(5)hours of remote
support at no additional charge.Axon will provide free support due to a change in Axon Evidence,if Agency maintains
an Axon Evidence and Auto-Tagging subscription. Axon will not provide support if a change is required because
Agency changes its CAD or RMS.
3. Changes.Axon is only responsible to perform the Services in this Appendix.Any additional Services are out of scope.
The Parties must document scope changes in a written and signed change order.Changes may require an equitable
adjustment in fees or schedule.
4. Agency Responsibilities.Axon's performance of Auto-Tagging Services requires Agency to:
4.1. Make available relevant systems, including Agency's current CAD or RMS,for assessment by Axon(including
remote access if possible);
4.2. Make required modifications, upgrades or alterations to Agency's hardware, facilities, systems and networks
related to Axon's performance of Auto-Tagging Services;
4.3. Provide access to the premises where Axon is performing Auto-Tagging Services,subject to Agency safety and
security restrictions, and allow Axon to enter and exit the premises with laptops and materials needed to
perform Auto-Tagging Services;
4.4. Provide all infrastructure and software information (TCP/IP addresses, node names, network configuration)
necessary for Axon to provide Auto-Tagging Services;
4.5. Promptly install and implement any software updates provided by Axon;
4.6. Ensure that all appropriate data backups are performed;
4.7. Provide assistance, participation, and approvals in testing Auto-Tagging Services;
4.8. Provide Axon with remote access to Agency's Axon Evidence account when required;
4.9. Notify Axon of any network or machine maintenance that may impact the performance of the module at Agency;
and
4.10. Ensure reasonable availability of knowledgeable staff and personnel to provide timely,accurate,complete,and
up-to-date documentation and information to Axon.
5. Access to Systems.Agency authorizes Axon to access Agency's relevant computers, network systems, and CAD
or RMS solely for performing Auto-Tagging Services.Axon will work diligently to identify the resources and information
Axon expects to use and will provide an initial list to Agency.Agency is responsible for and assumes the risk of any
problems, delays, losses, claims, or expenses resulting from the content, accuracy, completeness, and consistency
of all data, materials, and information supplied by Agency.
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Axon Fleet Appendix
If Axon Fleet is included on the Quote,this Appendix applies.
1. Agency Responsibilities.
19. Agency must ensure its infrastructure and vehicles adhere to the minimum requirements to operate Axon Fleet
2 or Axon Fleet 3 (collectively, "Axon Fleet") as established by Axon during the qualifier call and on-site
assessment at Agency and in any technical qualifying questions. If Agency's representations are inaccurate,the
Quote is subject to change.
20. Agency is responsible for providing a suitable work area for Axon or Axon third-party providers to install Axon
Fleet systems into Agency vehicles.Agency is responsible for making available all vehicles for which installation
services were purchased, during the agreed upon onsite installation dates, Failure to make vehicles available
may require an equitable adjustment in fees or schedule.
2. Cradlepoint. If Agency purchases Cradlepoint Enterprise Cloud Manager,Agency will comply with Cradlepoint's end
user license agreement. The term of the Cradlepoint license may differ from the Axon Evidence Subscription. If
Agency requires Cradlepoint support,Agency will contact Cradlepoint directly.
3. Third-party Installer. Axon will not be liable for the failure of Axon Fleet hardware to operate per specifications if
such failure results from installation not performed by, or as directed by Axon.
4. Wireless Offload Server.
4.1. License Grant.Axon grants Agency a non-exclusive,royalty-free,worldwide,perpetual license to use Wireless
Offload Server ("WOS"). "Use" means storing, loading, installing, or executing WOS solely for data
communication with Axon Devices for the number of licenses purchased.The WOS term begins upon the start
of the Axon Evidence Subscription.
4.2. Restrictions.Agency may not: (a) modify, alter, tamper with, repair, or create derivative works of WOS; (b)
reverse engineer, disassemble, or decompile WOS, apply any process to derive the source code of WOS, or
allow others to do so; (c)access or use WOS to avoid incurring fees or exceeding usage limits; (d)copy WOS
in whole or part; (e) use trade secret information contained in WOS; (f) resell, rent, loan or sublicense WOS;
(g)access WOS to build a competitive device or service or copy any features, functions or graphics of WOS;
or (h) remove, alter or obscure any confidentiality or proprietary rights notices (including copyright and
trademark notices)of Axon or Axon's licensors on or within WOS.
4.3. Updates. If Agency purchases WOS maintenance, Axon will make updates and error corrections to WOS
("WOS Updates") available electronically via the Internet or media as determined by Axon. Agency is
responsible for establishing and maintaining adequate Internet access to receive WOS Updates and
maintaining computer equipment necessary for use of WOS.The Quote will detail the maintenance term.
4.4. WOS Support. Upon request by Axon,Agency will provide Axon with access to Agency's store and forward
servers solely for troubleshooting and maintenance.
5. Axon Vehicle Software.
5.1. License Grant.Axon grants Agency a non-exclusive, royalty-free,worldwide, perpetual license to use ViewXL
or Dashboard (collectively, "Axon Vehicle Software".) "Use" means storing, loading, installing, or executing
Axon Vehicle Software solely for data communication with Axon Devices. The Axon Vehicle Software term
begins upon the start of the Axon Evidence Subscription.
5.2. Restrictions.Agency may not:(a)modify,alter,tamper with,repair,or create derivative works of Axon Vehicle
Software; (b)reverse engineer,disassemble,or decompile Axon Vehicle Software,apply any process to derive
the source code of Axon Vehicle Software, or allow others to do so; (c)access or use Axon Vehicle Software
to avoid incurring fees or exceeding usage limits;(d)copy Axon Vehicle Software in whole or part; (e)use trade
secret information contained in Axon Vehicle Software; (f) resell, rent, loan or sublicense Axon Vehicle
Software; (g) access Axon Vehicle Software to build a competitive device or service or copy any features,
functions or graphics of Axon Vehicle Software;or(h)remove,alter or obscure any confidentiality or proprietary
rights notices(including copyright and trademark notices)of Axon or Axon's licensors on or within Axon Vehicle
Software.
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6. Acceptance Checklist. If Axon provides services to Agency pursuant to any statement of work in connection with
Axon Fleet,within seven (7)days of the date on which Agency retrieves Agency's vehicle(s)from the Axon installer,
said vehicle having been installed and configured with tested and fully and properly operational in-car hardware and
software identified above, Agency will receive a Professional Services Acceptance Checklist to submit to Axon
indicating acceptance or denial of said deliverables.
7. Axon Fleet Upgrade. If Agency has no outstanding payment obligations and has purchased the "Fleet Technology
Assurance Plan" (Fleet TAP),Axon will provide Agency with the same or like model of Fleet hardware("Axon Fleet
Upgrade")as scheduled on the Quote.
7.1. If Agency would like to change models for the Axon Fleet Upgrade,Agency must pay the difference between
the MSRP for the offered Axon Fleet Upgrade and the MSRP for the model desired. The MSRP is the MSRP
in effect at the time of the upgrade.Agency is responsible for the removal of previously installed hardware and
installation of the Axon Fleet Upgrade.
7.2. Within thirty(30) days of receiving the Axon Fleet Upgrade, Agency must return the original Axon Devices to
Axon or destroy the Axon Devices and provide a certificate of destruction to Axon, including serial numbers of
the destroyed Axon Devices. If Agency does not destroy or return the Axon Devices to Axon, Axon will
deactivate the serial numbers for the Axon Devices received by Agency.
8. Axon Fleet Termination.Axon may terminate Agency's Fleet subscription for non-payment. Upon any termination:
8.1. Axon Fleet subscription coverage terminates, and no refunds will be given.
8.2. Axon will not and has no obligation to provide the Axon Fleet Upgrade.
8.3. Agency will be responsible for payment of any missed payments due to the termination before being allowed
to purchase any future Fleet TAP.
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Axon Respond Appendix
This Axon Respond Appendix applies to both Axon Respond and Axon Respond Plus, if either is included on the Quote.
1. Axon Respond Subscription Term. If Agency purchases Axon Respond as part of a bundled offering, the Axon
Respond subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon provisions
Axon Respond to Agency. If Agency purchases Axon Respond as a standalone, the Axon Respond subscription
begins the later of the (1)date Axon provisions Axon Respond to Agency, or(2)first day of the month following the
Effective Date.The Axon Respond subscription term will end upon the completion of the Axon Evidence Subscription
associated with Axon Respond.
2. Scope of Axon Respond. The scope of Axon Respond is to assist Agency with real-time situational awareness
during critical incidents to improve officer safety, effectiveness, and awareness. In the event Agency uses Axon
Respond outside this scope, Axon may initiate good-faith discussions with Agency on upgrading Agency's Axon
Respond to better meet Agency's needs.
3. Axon Body 3 LTE Requirements. Axon Respond is only available and usable with an LTE enabled body-worn
camera. Axon is not liable if Agency utilizes the LTE device outside of the coverage area or if the LTE carrier is
unavailable. LTE coverage is only available in the United States, including any U.S. territories.Axon may utilize a
carrier of Axon's choice to provide LTE service.Axon may change LTE carriers during the Term without Agency's
consent.
4. Axon Fleet 3 LTE Requirements.Axon Respond is only available and usable with a Fleet 3 system configured with
LTE modem and service. Agency is responsible for providing LTE service for the modem. Coverage and availability
of LTE service is subject to Agency's LTE carrier.
5. Axon Respond Service Limitations. Agency acknowledges that LTE service is made available only within the
operating range of the networks. Service may be temporarily refused, interrupted, or limited because of: (a)facilities
limitations; (b)transmission limitations caused by atmospheric,terrain, other natural or artificial conditions adversely
affecting transmission, weak batteries, system overcapacity, movement outside a service area or gaps in coverage
in a service area, and other causes reasonably outside of the carrier's control such as intentional or negligent acts of
third parties that damage or impair the network or disrupt service; or (c) equipment modifications, upgrades,
relocations, repairs, and other similar activities necessary for the proper or improved operation of service.
5.1. With regard to Axon Body 3, Partner networks are made available as-is and the carrier makes no warranties
or representations as to the availability or quality of roaming service provided by carrier partners,and the carrier
will not be liable in any capacity for any errors,outages,or failures of carrier partner networks.Agency expressly
understands and agrees that it has no contractual relationship whatsoever with the underlying wireless service
provider or its affiliates or contractors and Agency is not a third-party beneficiary of any agreement between
Axon and the underlying carrier.
6. Termination. Upon termination of this Agreement,or if Agency stops paying for Axon Respond or bundles that include
Axon Respond,Axon will end Axon Respond services, including any Axon-provided LTE service.
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Add-on Services Appendix
This Appendix applies if Axon Community Request,Axon Redaction Assistant, and/or Axon Performance are included on
the Quote.
1. Subscription Term. If Agency purchases Axon Community Request, Axon Redaction Assistant, or Axon
Performance as part of OSP 7 or OSP 10, the subscription begins on the later of the (1) start date of the OSP 7 or
OSP 10 Term,or(2)date Axon provisions Axon Community Request Axon Redaction Assistant,orAxon Performance
to Agency.
1.1. If Agency purchases Axon Community Request, Axon Redaction Assistant, or Axon Performance as a
standalone, the subscription begins the later of the(1)date Axon provisions Axon Community Request,Axon
Redaction Assistant, or Axon Performance to Agency,or(2)first day of the month following the Effective Date.
1.2. The subscription term will end upon the completion of the Axon Evidence Subscription associated with the add-
on.
2. Axon Community Request Storage. For Axon Community Request,Agency may store an unlimited amount of data
submitted through the public portal("Portal Content"),within Agency's Axon Evidence instance.The post-termination
provisions outlined in the Axon Cloud Services Terms of Use Appendix also apply to Portal Content.
3. Performance Auto-Tagging Data. In order to provide some features of Axon Performance to Agency,Axon will need
to store call for service data from Agency's CAD or RMS.
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Axon Auto-Transcribe Appendix
This Appendix applies if Axon Auto-Transcribe is included on the Quote.
1. Subscription Term. If Agency purchases Axon Auto-Transcribe as part of a bundle or Axon Cloud Services
subscription, the subscription begins on the later of the (1) start date of the bundle or Axon Cloud Services license
term, or (2) date Axon provisions Axon Auto-Transcribe to Agency. If Agency purchases Axon Auto-Transcribe
minutes as a standalone,the subscription begins on the date Axon provisions Axon Auto-Transcribe to Agency.
1.1. If Agency cancels Auto-Transcribe services, any amounts owed by the Parties will be based on the amount of
time passed under the annual subscription, rather than on the number of minutes used, regardless of usage.
2. Auto-Transcribe A-La-Carte Minutes. Upon Axon granting Agency a set number of minutes,Agency may utilize
Axon Auto-Transcribe, subject to the number of minutes allowed on the Quote.Agency will not have the ability to roll
over unused minutes to future Auto-Transcribe terms.Axon may charge Agency additional fees for exceeding the
number of purchased minutes.Axon Auto-Transcribe minutes expire one year after being provisioned to Agency by
Axon.
3. Axon Unlimited Transcribe. Upon Axon granting Agency an Unlimited Transcribe subscription to Axon Auto-
Transcribe,Agency may utilize Axon Auto-Transcribe with no limit on the number of minutes. Unlimited Transcribe
includes automatic transcription of all Axon BWC and Axon Capture footage. With regard to Axon Interview Room,
Axon Fleet,Axon Citizen, or third-party transcription, transcription must be requested on demand. Notwithstanding
the foregoing,Axon may limit usage after 5,000 minutes per user per month for multiple months in a row.Axon will
not bill for overages.
4. Warranty.Axon disclaims all warranties, express or implied,for Axon Auto-Transcribe.
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Axon Virtual Reality Content Terms of Use Appendix
If Virtual Reality is included on the Quote,this Appendix applies.
1. Term. The Quote will detail the products and license duration, as applicable, of the goods, services, and software,
and contents thereof, provided by Axon to Agency related to virtual reality(collectively, "Virtual Reality Media").
2. Headsets. Agency may purchase additional virtual reality headsets from Axon. In the event Agency decides to
purchase additional virtual reality headsets for use with Virtual Reality Media,Agency must purchase those headsets
from Axon.
3. License Restrictions. All licenses will immediately terminate if Agency does not comply with any term of this
Agreement. If Agency utilizes more users than stated in this Agreement,Agency must purchase additional Virtual
Reality Media licenses from Axon.Agency may not use Virtual Reality Media for any purpose other than as expressly
permitted by this Agreement.Agency may not:
3.1. modify,tamper with, repair, or otherwise create derivative works of Virtual Reality Media;
3.2. reverse engineer, disassemble, or decompile Virtual Reality Media or apply any process to derive the source
code of Virtual Reality Media, or allow others to do the same;
3.3. copy Virtual Reality Media in whole or part, except as expressly permitted in this Agreement;
3.4. use trade secret information contained in Virtual Reality Media;
3.5. resell, rent, loan or sublicense Virtual Reality Media;
3.6. access Virtual Reality Media to build a competitive device or service or copy any features,functions,or graphics
of Virtual Reality Media; or
3.7. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices)of Axon or Axon's licensors on or within Virtual Reality Media or any copies of Virtual Reality Media.
4. Privacy. Agency's use of the Virtual Reality Media is subject to the Axon Virtual Reality Privacy Policy, a current
version of which is available at https://www.axon.com/axonvrprivacypolicy.
5. Termination.Axon may terminate Agency's license immediately for Agency's failure to comply with any of the terms
in this Agreement.
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Axon Evidence Local Software Appendix
This Appendix applies if Axon Evidence Local is included on the Quote.
1. License.Axon owns all executable instructions, images, icons,sound,and text in Axon Evidence Local.All rights are
reserved to Axon.Axon grants a non-exclusive, royalty-free,worldwide right and license to use Axon Evidence Local.
"Use" means storing, loading, installing, or executing Axon Evidence Local exclusively for data communication with
an Axon Device.Agency may use Axon Evidence Local in a networked environment on computers other than the
computer it installs Axon Evidence Local on, so long as each execution of Axon Evidence Local is for data
communication with an Axon Device.Agency may make copies of Axon Evidence Local for archival purposes only.
Axon shall retain all copyright,trademark,and proprietary notices in Axon Evidence Local on all copies or adaptations.
2. Term. The Quote will detail the duration of the Axon Evidence Local license, as well as any maintenance.The term
will begin upon installation of Axon Evidence Local.
3. License Restrictions. All licenses will immediately terminate if Agency does not comply with any term of this
Agreement. Agency may not use Axon Evidence Local for any purpose other than as expressly permitted by this
Agreement.Agency may not:
3.1. modify,tamper with, repair, or otherwise create derivative works of Axon Evidence Local;
3.2. reverse engineer, disassemble, or decompile Axon Evidence Local or apply any process to derive the source
code of Axon Evidence Local, or allow others to do the same;
3.3. access or use Axon Evidence Local to avoid incurring fees or exceeding usage limits or quotas;
3.4. copy Axon Evidence Local in whole or part, except as expressly permitted in this Agreement;
3.5. use trade secret information contained in Axon Evidence Local;
3.6. resell, rent, loan or sublicense Axon Evidence Local;
3.7. access Axon Evidence Local to build a competitive device or service or copy any features, functions, or
graphics of Axon Evidence Local; or
3.8. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices)of Axon or Axon's licensors on or within Axon Evidence Local or any copies of Axon Evidence Local.
4. Support. Axon may make available updates and error corrections ("Updates") to Axon Evidence Local. Axon will
provide Updates electronically via the Internet or media as determined by Axon.Agency is responsible for establishing
and maintaining adequate access to the Internet to receive Updates. Agency is responsible for maintaining the
computer equipment necessary to use Axon Evidence Local. Axon may provide technical support of a prior
release/version of Axon Evidence Local for six (6) months from when Axon made the subsequent release/version
available.
5. Termination.Axon may terminate Agency's license immediately for Agency's failure to comply with any of the terms
in this Agreement. Upon termination,Axon may disable Agency's right to login to Axon Evidence Local.
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Axon Application Programming Interface Appendix
This Appendix applies if Axon's API Services are included on the Quote.
1. Definitions.
1.1. "API Client" means the software that acts as the interface between Agency's computer and the server, which
is already developed or to be developed by Agency.
1.2. "API Interface" means software implemented by Agency to configure Agency's independent API Client
Software to operate in conjunction with the API Service for Agency's authorized Use.
1.3. "Axon Evidence Partner API,API or Axon API"(collectively"API Service")means Axon's API which provides
a programmatic means to access data in Agency's Axon Evidence account or integrate Agency's Axon
Evidence account with other systems.
1.4. "Use"means any operation on Agency's data enabled by the supported API functionality.
2. Purpose and License.
2.1. Agency may use API Service and data made available through API Service, in connection with an API Client
developed by Agency.Axon may monitor Agency's use of API Service to ensure quality, improve Axon devices
and services, and verify compliance with this Agreement.Agency agrees to not interfere with such monitoring
or obscure from Axon Agency's use of API Service.Agency will not use API Service for commercial use.
2.2. Axon grants Agency a non-exclusive, non-transferable, non-sublicensable, worldwide, revocable right and
license during the Term to use API Service, solely for Agency's Use in connection with Agency's API Client.
2.3. Axon reserves the right to set limitations on Agency's use of the API Service, such as a quota on operations,
to ensure stability and availability of Axon's API.Axon will use reasonable efforts to accommodate use beyond
the designated limits.
3. Configuration. Agency will work independently to configure Agency's API Client with API Service for Agency's
applicable Use. Agency will be required to provide certain information (such as identification or contact details) as
part of the registration. Registration information provided to Axon must be accurate.Agency will inform Axon promptly
of any updates. Upon Agency's registration,Axon will provide documentation outlining API Service information.
4. Agency Responsibilities.When using API Service,Agency and its end users may not:
4.1. use API Service in any way other than as expressly permitted under this Agreement;
4.2. use in any way that results in, or could result in, any security breach to Axon;
4.3. perform an action with the intent of introducing any viruses, worms, defect, Trojan horses, malware, or any
items of a destructive nature to Axon Devices and Services;
4.4. interfere with, modify, disrupt or disable features or functionality of API Service or the servers or networks
providing API Service;
4.5. reverse engineer, decompile,disassemble,or translate or attempt to extract the source code from API Service
or any related software;
4.6. create an API Interface that functions substantially the same as API Service and offer it for use by third parties;
4.7. provide use of API Service on a service bureau, rental or managed services basis or permit other individuals
or entities to create links to API Service;
4.8. frame or mirror API Service on any other server, or wireless or Internet-based device;
4.9. make available to a third-party, any token, key, password or other login credentials to API Service;
4.10. take any action or inaction resulting in illegal, unauthorized or improper purposes; or
4.11. disclose Axon's API manual.
5. API Content. All content related to API Service, other than Agency Content or Agency's API Client content, is
considered Axon's API Content, including:
5.1. the design, structure and naming of API Service fields in all responses and requests;
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5.2. the resources available within API Service for which Agency takes actions on,such as evidence,cases, users,
or reports;
5.3. the structure of and relationship of API Service resources;and
5.4. the design of API Service, in any part or as a whole.
6. Prohibitions on API Content. Neither Agency nor its end users will use API content returned from the API Interface
to:
6.1. scrape, build databases,or otherwise create permanent copies of such content,or keep cached copies longer
than permitted by the cache header;
6.2. copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, publicly display, or
sublicense to any third-party;
6.3. misrepresent the source or ownership; or
6.4. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices).
7. API Updates.Axon may update or modify the API Service from time to time ("API Update").Agency is required to
implement and use the most current version of API Service and to make any applicable changes to Agency's API
Client required as a result of such API Update.API Updates may adversely affect how Agency's API Client access or
communicate with API Service or the API Interface. Each API Client must contain means for Agency to update API
Client to the most current version of API Service.Axon will provide support for one (1)year following the release of
an API Update for all depreciated API Service versions.
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Advanced User Management Appendix
This Appendix applies if Axon Advanced User Management is included on the Quote.
1. Scope.Advanced User Management allows Agency to (a) utilize bulk user creation and management, (b)automate
user creation and management through System for Cross-domain Identity Management("SCIM"), and (c)automate
group creation and management through SCIM.
2. Advanced User Management Configuration.Agency will work independently to configure Agency's Advanced User
Management for Agency's applicable Use. Upon request,Axon will provide general guidance to Agency, including
documentation that details the setup and configuration process.
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Axon Channel Services Appendix
This Appendix applies if Agency purchases Axon Channel Service, as set forth on the Quote.
1. Definitions.
1.1. "Axon Digital Evidence Management System" means Axon Evidence or Axon Evidence Local, as specified
in the attached Channel Services Statement of Work.
1.2. "Active Channel" means a third-party system that is continuously communicating with an Axon Digital
Evidence Management System.
1.3. "Inactive Channel" means a third-party system that will have a one-time communication to an Axon Digital
Evidence Management System.
2. Scope.Agency currently has a third-party system or data repository from which Agency desires to share data with
Axon Digital Evidence Management.Axon will facilitate the transfer of Agency's third-party data into an Axon Digital
Evidence Management System or the transfer of Agency data out of an Axon Digital Evidence Management System
as defined in the Channel Services Statement of Work("Channel Services SOW").Channel Services will not delete
any Agency Content.Agency is responsible for verifying all necessary data is migrated correctly and retained per
Agency policy.
3. Changes.Axon is only responsible to perform the Services described in this Appendix and Channel Services SOW.
Any additional services are out of scope.The Parties must document scope changes in a written and signed change
order. Changes may require an equitable adjustment in the charges or schedule.
4. Purpose and Use.Agency is responsible for verifying Agency has the right to share data from and provide access
to third-party system as it relates to the Services described in this Appendix and the Channel Services SOW. For
Active Channels,Agency is responsible for any changes to a third-party system that may affect the functionality of
the channel service.Any additional work required for the continuation of the Service may require additional fees.An
Axon Field Engineer may require access to Agency's network and systems to perform the Services described in the
Channel Services SOW. Agency is responsible for facilitating this access per all laws and policies applicable to
Agency.
5. Project Management.Axon will assign a Project Manager to work closely with Agency's project manager and project
team members and will be responsible for completing the tasks required to meet all contract deliverables on time and
budget.
6. Warranty.Axon warrants that it will perform the Channel Services in a good and workmanlike manner.
7. Monitoring. Axon may monitor Agency's use of Channel Services to ensure quality, improve Axon devices and
services, prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement.
Agency agrees not to interfere with such monitoring or obscure from Axon Agency's use of channel services.
8. Agency's Responsibilities.Axon's successful performance of the Channel Services requires Agency:
8.1. Make available its relevant systems for assessment by Axon (including making these systems available to
Axon via remote access);
8.2. Provide access to the building facilities and where Axon is to perform the Channel Services, subject to safety
and security restrictions imposed by the Agency (including providing security passes or other necessary
documentation to Axon representatives performing the Channel Services permitting them to enter and exit
Agency premises with laptop personal computers and any other materials needed to perform the Channel
Services);
8.3. Provide all necessary infrastructure and software information (TCP/IP addresses, node names, and network
configuration)for Axon to provide the Channel Services;
8.4. Ensure all appropriate data backups are performed;
8.5. Provide Axon with remote access to the Agency's network and third-party systems when required for Axon to
perform the Channel Services;
8.6. Notify Axon of any network or machine maintenance that may impact the performance of the Channel Services;
and
8.7. Ensure the reasonable availability by phone or email of knowledgeable staff,personnel,system administrators,
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and operators to provide timely, accurate, complete, and up-to-date documentation and information to Axon
(these contacts are to provide background information and clarification of information required to perform the
Channel Services).
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VIEVU Data Migration Appendix
This Appendix applies if Agency purchases Migration services, as set forth on the Quote.
1. Scope.Agency currently has legacy data in the VIEVU solution from which Agency desires to move to Axon Evidence.
Axon will work with Agency to copy legacy data from the VIEVU solution into Axon Evidence ("Migration"). Before
Migration, Agency and Axon will work together to develop a Statement of Work ("Migration SOW') to detail all
deliverables and responsibilities.The Migration will require the availability of Agency resources. Such resources will
be identified in the SOW. On-site support during Migration is not required. Upon Agency's request,Axon will provide
on-site support for an additional fee.Any request for on-site support will need to be pre-scheduled and is subject to
Axon's resource availability.
1.1. A small amount of unexposed data related to system information will not be migrated from the VIEVU solution
to Axon Evidence. Upon request, some of this data can be manually exported before Migration and provided
to Agency.The Migration SOW will provide further detail.
2. Changes. Axon is only responsible to perform the Services described in this Appendix and Migration SOW. Any
additional services are out of scope.The Parties must document scope changes in a written and signed change order.
Changes may require an equitable adjustment in the charges or schedule.
3. Project Management.Axon will assign a Project Manager to work closely with Agency's project manager and project
team members and will be responsible for completing the tasks required to meet all contract deliverables on time and
budget.
4. Downtime. There may be downtime during the Migration. The duration of the downtime will depend on the amount
of data that Agency is migrating.Axon will work with Agency to minimize any downtime.Any VIEVU mobile application
will need to be disabled upon Migration.
5. Functionality Changes. Due to device differences between the VIEVU solution and the Axon's Axon Evidence
solution,there may be functionality gaps that will not allow for all migrated data to be displayed the same way in the
user interface after Migration.
6. Acceptance. Once the Migration is complete,Axon will notify Agency and provide an acceptance form.Agency is
responsible for verifying that the scope of the project has been completed and all necessary data is migrated correctly
and retained per Agency policy.Agency will have ninety(90)days to provide Axon acceptance that the Migration was
successful, or Axon will deem the Migration accepted.
6.1. In the event Agency does not accept the Migration,Agency agrees to notify Axon within a reasonable time.
Agency also agrees to allowAxon a reasonable time to resolve any issue. In the eventAgency does not provide
Axon with a written rejection of the Migration during these ninety (90) days, Agency may be charged for
additional monthly storage costs.After Agency provides acceptance of the Migration,Axon will delete all data
from the VIEVU solution ninety(90)days after the Migration.
7. Post-Migration.After Migration, the VIEVU solution may not be supported and updates may not be provided.Axon
may end of life the VIEVU solution in the future. If Agency elects to maintain data within the VIEVU solution,Axon will
provide Agency ninety(90)days'notice before ending support for the VIEVU solution.
8. Warranty.Axon warrants that it will perform the Migration in a good and workmanlike manner.
9. Monitoring.Axon may monitor Agency's use of Migration to ensure quality, improve Axon Devices and Services,
prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement.Agency
agrees not to interfere with such monitoring or obscure Agency's use of Migration from Axon.
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Axon Technical Account Manager Appendix
This Appendix applies if Axon Support Engineer services are included on the Quote.
1. Axon Technical Account Manager Payment. Axon will invoice for Axon Technical Account Manager ("TAM")
services, as outlined in the Quote,when the TAM commences work on-site at Agency.
2. Full-Time TAM Scope of Services.
2.1. A Full-Time TAM will work on-site four(4)days per week, unless an alternate schedule or reporting location is
mutually agreed upon by Axon and Customer.
2.2. Agency's Axon sales representative and Axon's Agency Success team will work with Agency to define its
support needs and ensure the Full-Time TAM has skills to align with those needs. There may be up to a six-
(6-) month waiting period before the Full-Time TAM can work on-site, depending upon Agency's needs and
availability of a Full-Time TAM.
2.3. The purchase of Full-Time TAM Services includes two (2) complimentary Axon Accelerate tickets per year of
the Agreement, so long as the TAM has started work at Agency, and Agency is current on all payments for the
Full-Time TAM Service.
2.4. The Full-Time TAM Service options are listed below:
Ongoing System Set-up and Configuration
Assisting with assigning cameras and registering docks
Maintaining Agency's Axon Evidence account
Connecting Agency to"Early Access"programs for new devices
Account Maintenance
Conducting on-site training on new features and devices for Agency leadership team(s)
Thoroughly documenting issues and workflows and suggesting new workflows to improve the effectiveness of
the Axon program
Conducting weekly meetings to cover current issues and program status
Data Analysis
Providing on-demand Axon usage data to identify trends and insights for improving daily workflows
Comparing Agency's Axon usage and trends to peers to establish best practices
Proactively monitoring the health of Axon equipment and coordinating returns when needed
Direct Support
Providing on-site, Tier 1 and Tier 2 (as defined in Axon's Service Level Agreement) technical support for Axon
Devices
Proactively monitoring the health of Axon equipment
Creating and monitoring RMAs on-site
Providing Axon app support
Monitoring and testing new firmware and workflows before they are released to Agency's production environment
Agency Advocacy
Coordinating bi-annual voice of customer meetings with Axon's Device Management team
Recording and tracking Agency feature requests and major bugs
3. Regional TAM Scope of Services
3.1. A Regional TAM will work on-site for three (3) consecutive days per quarter.Agency must schedule the on-
site days at least two (2) weeks in advance. The Regional TAM will also be available by phone and email
during regular business hours up to eight(8)hours per week.
3.2. There may be up to a six- (6-) month waiting period before Axon assigns a Regional TAM to Agency,
depending upon the availability of a Regional TAM.
3.3. The purchase of Regional TAM Services includes two (2)complimentary Axon Accelerate tickets per year of
the Agreement, so long as the TAM has started work at Agency and Agency is current on all payments for the
Regional TAM Service.
3.4. The Regional TAM service options are listed below:
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Account Maintenance
Conducting remote training on new features and devices for Agency's leadership
Thoroughly documenting issues and workflows and suggesting new workflows to improve the effectiveness of
the Axon program
Conducting weekly conference calls to cover current issues and program status
Visiting Agency quarterly(up to 3 consecutive days)to perform a quarterly business review,discuss Agency's goals
for your Axon program, and continue to ensure a successful deployment of Axon Devices
Direct Support
Providing remote,Tier 1 and Tier 2(As defined Axon's Service Level Agreement)technical support for Axon
Devices
Creating and monitoring RMAs remotely
Data Analysis
Providing quarterly Axon usage data to identify trends and program efficiency opportunities
Comparing an Agency's Axon usage and trends to peers to establish best practices
Proactively monitoring the health of Axon equipment and coordinating returns when needed
Agency Advocacy
Coordinating bi-yearly Voice of Agency meetings with Device Management team
Recording and tracking Agency feature requests and major bugs
4. Out of Scope Services. The TAM is responsible to perform only the Services described in this Appendix. Any
additional Services discussed or implied that are not defined explicitly in this Appendix will be considered out of the
scope.
5. TAM Leave Time. The TAM will be allowed up seven (7) days of sick leave and up to fifteen (15) days of vacation
time per each calendar year.The TAM will work with Agency to coordinate any time off and will provide Agency with
at least two(2)weeks'notice before utilizing any vacation days.
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Axon Investigate Appendix
If the Quote includes Axon's On Prem Video Suite known as Axon Investigate or Third Party Video Support License, the
following appendix shall apply.
1. License Grant. Subject to the terms and conditions specified below and upon payment of the applicable fees set
forth in the Quote,Axon grants to Agency a nonexclusive,nontransferable license to install,use,and display the Axon
Investigate software ("Software") solely for its own internal use only and for no other purpose, for the duration of
subscription term set forth in the Quote.This Agreement does not grant Agency any right to enhancements or updates,
but if such are made available to Agency and obtained by Agency they shall become part of the Software and
governed by the terms of this Agreement.
2. Third-Party Licenses. Axon licenses several third-party codecs and applications that are integrated into the
Software. Users with an active support contract with Axon are granted access to these additional features. By
accepting this agreement,Agency agrees to and understands that an active support contract is required for all of the
following features: DNxHD output formats, decoding files via the "fast indexing" method, proprietary file metadata,
telephone and email support,and all future updates to the software. If Agency terminates the annual support contract
with Axon,the features listed above will be disabled within the Software. It is recommended that users remain on an
active support contract to maintain the full functionality of the Software.
3. Restrictions on Use.Agency may not permit any other person to use the Software unless such use is in accordance
with the terms of this Agreement.Agency may not modify, translate, reverse engineer, reverse compile, decompile,
disassemble or create derivative works with respect to the Software, except to the extent applicable laws specifically
prohibit such restrictions.Agency may not rent, lease, sublicense, grant a security interest in or otherwise transfer
Agency's rights to or to use the Software.Any rights not granted are reserved to Axon.
4. Term. For purchased perpetual Licenses only—excluding Licenses leased for a pre-determined period, evaluation
licenses, companion licenses, as well as temporary licenses--the license shall be perpetual unless Agency fails to
observe any of its terms, in which case it shall terminate immediately, and without additional prior notice.The terms
of Paragraphs 1, 2, 3, 5, 6, 8 and 9 shall survive termination of this Agreement. For licenses leased for a pre-
determined period,for evaluation licenses,companion licenses,as well as temporary licenses,the license is granted
for a period beginning at the installation date and for the duration of the evaluation period or temporary period as
agreed between Axon and Agency.
5. Title. Axon and its licensors shall have sole and exclusive ownership of all right, title, and interest in and to the
Software and all changes, modifications, and enhancements thereof (including ownership of all trade secrets and
copyrights pertaining thereto), regardless of the form or media in which the original or copies may exist, subject only
to the rights and privileges expressly granted by Axon.This Agreement does not provide Agency with title or ownership
of the Software, but only a right of limited use.
6. Copies.The Software is copyrighted under the laws of the United States and international treaty provisions.Agency
may not copy the Software except for backup or archival purposes,and all such copies shall contain all Axon's notices
regarding proprietary rights as contained in the Software as originally provided to Agency. If Agency receives one
copy electronically and another copy on media, the copy on media may be used only for archival purposes and this
license does not authorize Agency to use the copy of media on an additional server.
7. Actions Required Upon Termination. Upon termination of the license associated with this Agreement, Agency
agrees to destroy all copies of the Software and other text and/or graphical documentation, whether in electronic or
printed format,that describe the features,functions and operation of the Software that are provided by Axon to Agency
("Software Documentation") or return such copies to Axon. Regarding any copies of media containing regular
backups of Agency's computer or computer system, Agency agrees not to access such media for the purpose of
recovering the Software or online Software Documentation.
8. Export Controls. None of the Software, Software Documentation or underlying information may be downloaded or
otherwise exported, directly or indirectly, without the prior written consent, if required, of the office of Export
Administration of the United States, Department of Commerce, nor to any country to which the U.S. has embargoed
goods,to any person on the U.S.Treasury Department's list of Specially Designated Nations,or the U.S. Department
of Commerce's Table of Denials.
9. U.S. Government Restricted Rights. The Software and Software Documentation are Commercial Computer
Software provided with Restricted Rights under Federal Acquisition Regulations and agency supplements to them.
Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii)
of the Rights in Technical Data and Computer Software clause at DFAR 255.227-7013 et. Seq. or 252.211-7015, or
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subparagraphs (a) through (d) of the Commercial Computer Software Restricted Rights at FAR 52.227-19, as
applicable,or similar clauses in the NASA FAR Supplement.Contractor/manufacturer is Axon Enterprise, Inc., 17800
North 85th Street, Scottsdale,Arizona 85255.
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My90 Terms of Use Appendix
Definitions.
1.1. "My90" means Axon's proprietary platform and methodology to obtain and analyze feedback, and other
related offerings, including,without limitation, interactions between My90 and Axon products.
1.2. "Recipient Contact Information" means contact information, as applicable, including phone number or
email address(if available)of the individual whom Agency would like to obtain feedback.
1.3. "Agency Data"means
1.3.1."My90 Agency Content" which means data, including Recipient Contact Information, provided to
My90 directly by Agency or at their direction, or by permitting My90 to access or connect to an
information system or similar technology. My90 Agency Content does not include My90 Non-
Content Data.
1.3.2."My90 Non-Content Data"which means data,configuration,and usage information about Agency's
My90 tenant, and client software, users, and survey recipients that is Processed (as defined in
Section 1.6 of this Appendix) when using My90 or responding to a My90 Survey. My90 Non-
Content Data includes data about users and survey recipients captured during account
management and customer support activities. My90 Non-Content Data does not include My90
Agency Content.
1.3.3."Survey Response"which means survey recipients'response to My90 Survey.
1.4. "My90 Data"means
1.4.1."My90 Survey"which means surveys, material(s)or content(s)made available by Axon to Agency
and survey recipients within My90.
1.4.2."Aggregated Survey Response" which means Survey Response that has been de-identified and
aggregated or transformed so that it is no longer reasonably capable of being associated with, or
could reasonably be linked directly or indirectly to, a particular individual.
1.5. "Personal Data" means any information relating to an identified or identifiable natural person. An
identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to
an identifier such as a name, an identification number, location data, an online identifier or to one or more
factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that
natural person.
1.6. "Processing" means any operation or set of operations which is performed on data or on sets of data,
whether or not by automated means, such as collection, recording, organization, structuring, storage,
adaptation or alteration, retrieval,consultation, use,disclosure by transmission,dissemination or otherwise
making available, alignment or combination, restriction, erasure, or destruction.
1.7. "Sensitive Personal Data"means Personal Data that reveals an individual's health, racial or ethnic origin,
sexual orientation, disability, religious or philosophical beliefs, or trade union membership.
2. Access. Upon Axon granting Agency a subscription to My90, Agency may access and use My90 to store and
manage My90 Agency Content,and applicable My90 Surveys and Aggregated Survey Responses.This Appendix
is subject to the Terms and Conditions of Axon's Master Service and Purchasing Agreement or in the event you
and Axon have entered into a prior agreement to govern all future purchases,that agreement shall govern.
3. IP address.Axon will not store survey respondents' IP address.
4. Agency Owns My90 Agency Content. Agency controls or owns all right, title, and interest in My90 Agency
Content. Except as outlined herein,Axon obtains no interest in My90 Agency Content,and My90 Agency Content
is not Axon's business records. Except as set forth in this Agreement, Agency is responsible for uploading,
sharing, managing, and deleting My90 Agency Content.Axon will only have access to My90 Agency Content for
the limited purposes set forth herein.Agency agrees to allow Axon access to My90 Agency Content to(a)perform
troubleshooting,maintenance,or diagnostic screenings;and(b)enforce this Agreement or policies governing use
of My90 and other Axon products.
5. Details of the Processing.The nature and purpose of the Processing under this Appendix are further specified
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in Schedule 1 Details of the Processing,to this Appendix.
6. Security. Axon will implement commercially reasonable and appropriate measures to secure Agency Data
against accidental or unlawful loss,access,or disclosure.Axon will maintain a comprehensive information security
program to protect Agency Data including logical, physical access, vulnerability, risk, and configuration
management; incident monitoring and response; security education; and data protection. Axon will not treat
Agency Data in accordance with FBI CJIS Security Policy requirements and does not agree to the CJIS Security
Addendum for this engagement or any other security or privacy related commitments that have been established
between Axon and Agency, such as ISO 27001 certification or SOC 2 Reporting.
7. Privacy. Agency use of My90 is subject to the My90 Privacy Policy, a current version of which is available at
https://www.axon.com/legal/my90privacypolicy.Agency agrees to allow Axon access to My90 Non-Content Data
from Agency to(a)perform troubleshooting,maintenance,or diagnostic screenings;(b)provide,develop,improve,
and support current and future Axon products including My90 and related services;and(c)enforce this Agreement
or policies governing the use of My90 or other Axon products.
8. Location of Storage. Axon may transfer Agency Data to third-party subcontractors for Processing. Axon will
determine the locations for Processing of Agency Data. For all Agency,Axon will Process and store Agency Data
within the United States. Ownership of My90 Agency Content remains with Agency.
9. Required Disclosures. Axon will not disclose Agency Data that Agency shares with Axon except as compelled
by a court or administrative body or required by any law or regulation. Axon will notify Agency if any disclosure
request is received for Agency Data so Agency may file an objection with the court or administrative body, unless
prohibited by law.
10. Data Sharing. Axon may share data only with entities that control or are controlled by or under common control
of Axon, and as described below:
10.1. Axon may share Agency Data with third parties it employs to perform tasks on Axon's behalf to provide
products or services to Customer.
10.2. Axon may share Aggregated Survey Response with third parties, such as other Axon customers, local city
agencies,private companies,or members of the public that are seeking a way to collect analysis on general
policing and community trends. Aggregated Survey Response will not be reasonably capable of being
associated with or reasonably be linked directly or indirectly to a particular individual.
11. License and Intellectual Property.Agency grants Axon, its affiliates, and assignees the irrevocable, perpetual,
fully paid,royalty-free,and worldwide right and license to use Agency Data for internal use including but not limited
to analysis and creation of derivatives.Axon may not release Agency Data to any third party under this right that
is not aggregated and de-identified.Agency acknowledges that Agency will have no intellectual property right in
any media, good or service developed or improved by Axon. Agency acknowledges that Axon may make any
lawful use of My90 Data and any derivative of Agency Data including, without limitation, the right to monetize,
redistribute, make modification of, and make derivatives of the surveys, survey responses and associated data,
and Agency will have no intellectual property right in any good, service, media, or other product that uses My90
Data.
12. Agency Use of Aggregated Survey Response. Axon will make available to Agency Aggregated Survey
Response and rights to use for any Agency purpose.
13. Data Subject Rights.Taking into account the nature of the Processing,Axon shall assist Agency by appropriate
technical and organizational measures, insofar as this is reasonable, for the fulfilment of Agency's obligation to
respond to a Data Subject Request regarding any Personal Data contained within My90 Agency Content. If in
regard to My90 Agency Content,Axon receives a Data Subject Request from Agency's data subject to exercise
one or more of its rights under applicable Data Protection Law,Axon will redirect the data subject within seventy-
two (72) hours, to make its request directly to Agency. Agency will be responsible for responding to any such
request.
14. Assistance with Requests Related to My90 Agency Content. With regard to the processing of My90 Agency
Content, Axon shall, if not prohibited by applicable law, notify Agency without delay after receipt, if Axon: (a)
receives a request for information from the Supervisory Authority or any other competent authority regarding My90
Agency Content; (b) receives a complaint or request from a third party regarding the obligations of Agency or
Axon under applicable Data Protection Law; or(c) receives any other communication which directly or indirectly
pertains to My90 Agency Content or the Processing or protection of My90 Agency Content. Axon shall not
respond to such requests, complaints, or communications, unless Agency has given Axon written instructions to
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that effect or if such is required under a statutory provision. In the latter case, prior to responding to the request,
Axon shall notify Agency of the relevant statutory provision and Axon shall limit its response to what is necessary
to comply with the request.
15. Axon Evidence Partner Sharing. If Axon Evidence partner sharing is used to share My90 Agency Content,
Agency will manage the data sharing partnership with Axon and access to allow only for authorized data sharing
with Axon.Agency acknowledges that any applicable audit trail on the original source data will not include activities
and processing performed against the instances, copies or clips that has been shared with Axon. Agency also
acknowledges that the retention policy from the original source data is not applied to any data shared with Axon.
Except as provided herein, data shared with Axon may be retained indefinitely by Axon.
16. Data Retention. Phone numbers provided to Axon directly by Agency or at their direction, or by permitting My90
to access or connect to an information system or similar technology will be retained for twenty-four (24) hours.
Axon will not delete Aggregated Survey Response for four(4)years following termination of this Agreement.There
will be no functionality of My90 during these four(4)years other than the ability to submit a request to retrieve
Aggregated Survey Response.Axon has no obligation to maintain or provide Aggregated Survey Response after
these four years and may thereafter, unless legally prohibited, delete all Aggregated Survey Response.
17. Termination.Termination of an My90 Agreement will not result in the removal or modification of previously shared
My90 Agency Content or the potential monetization of Survey Response and Aggregated Survey Response.
18. Managing Data Shared.Agency is responsible for:
18.1. Ensuring My90 Agency Content is appropriate for use in My90.This includes, prior to sharing: (a)applying
any and all required redactions, clipping, removal of metadata, logs, etc. and (b) coordination with
applicable public disclosure officers and related legal teams;
18.2. Ensuring that only My90 Agency Content that is authorized to be shared for the purposes outlined is shared
with Axon.Agency will periodically monitor or audit this shared data;
18.3. Using an appropriately secure data transfer mechanism to provide My90 Agency Content to Axon;
18.4. Immediately notifying Axon if My90 Agency Content that is not authorized for sharing has been shared.
Axon may not be able to immediately retrieve or locate all instances, copies or clips of My90 Agency
Content in the event Agency requests to un-share previously shared My90 Agency Content;
19. Prior to enrollment in My90. Prior to enrolling in My90,Agency will:
19.1. determine how to use My90 in accordance with applicable laws and regulations including but not limited to
consents, use of info or other legal considerations;
19.2. develop a set of default qualification criteria of what My90 Agency Content may be shared with Axon; and
19.3. assign responsibilities for managing what My90 Agency Content is shared with Axon and educate users on
what data may or not be shared with Axon.
20. Agency Responsibilities.Agency is responsible for:
20.1. ensuring no My90 Agency Content or Agency end user's use of My90 Agency Content or My90 violates
this Agreement or applicable laws;
20.2. providing,and will continue to provide,all notices and has obtained,and will continue to obtain,all consents
and rights necessary under applicable laws for Axon to process Agency Data in accordance with this
Agreement; and
20.3. maintaining necessary computer equipment and Internet connections for use of My90. If Agency becomes
aware of any violation of this Agreement by an end user,Agency will immediately terminate that end user's
access to My90.Agency will also maintain the security of end usernames and passwords and security and
access by end users to My90 Agency Content. Agency is responsible for ensuring the configuration and
utilization of My90 meets applicable Agency regulations and standards. Agency may not sell, transfer, or
sublicense access to any other entity or person.Agency shall contact Axon immediately if an unauthorized
party may be using Agency's account or My90 Agency Content or if account information is lost or stolen.
21. Suspension.Axon may temporarily suspend Agency's or any end user's right to access or use any portion or all
of My90 immediately upon notice, if Agency or end user's use of or registration for My90 may(a)pose a security
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risk to Axon products including My90, or any third-party; (b) adversely impact My90, the systems, or content of
any other customer; (c)subject Axon,Axon's affiliates, or any third-party to liability; or(d) be fraudulent.Agency
remains responsible for all fees, if applicable, incurred through suspension. Axon will not delete My90 Agency
Content or Aggregated Survey Response because of suspension, except as specified in this Agreement.
22. My90 Restrictions. Agency and Agency end users (including employees, contractors, agents, officers,
volunteers, and directors), may not, or may not attempt to:
22.1. copy, modify,tamper with, repair, or create derivative works of any part of My90;
22.2. reverse engineer, disassemble, or decompile My90 or apply any process to derive any source code
included in My90, or allow others to do the same;
22.3. access or use My90 with the intent to gain unauthorized access, avoid incurring fees or exceeding usage
limits or quotas;
22.4. use trade secret information contained in My90, except as expressly permitted in this Agreement;
22.5. access My90 to build a competitive product or service or copy any features,functions,or graphics of My90;
22.6. remove,alter,or obscure any confidentiality or proprietary rights notices(including copyright and trademark
notices)of Axon's or Axon's licensors on or within My90; or
22.7. use My90 to store or transmit infringing, libelous, or other unlawful or tortious material;to store or transmit
material in violation of third-party privacy rights; or to store or transmit malicious code.
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Schedule 1- Details of the Processing
1. Nature and Purpose of the Processing. To help Agency obtain feedback from individuals, such as members of
their community,staff, or officers. Features of My90 may include:
1.1. Survey Tool where Agency may create, distribute, and analyze feedback from individuals it designates.
Agency may designate members of the community, staff or officers from whom they would like to obtain
feedback;
1.2. Creation of custom forms for surveys.Agency may select questions from a list of pre-drafted questions or
create their own;
1.3. Distribution of survey via multiple distribution channels such as text message;
1.4. Ability to access and analyze Survey Response. Axon may also provide Agency Aggregated Survey
Responses which contain analysis and insights from the Survey Response;
1.5. Direct integrations into information systems including Computer Aided Dispatch ("CAD"). This will enable
Agency to share contact information easily and quickly with Axon of any individuals from whom it wishes to
obtain feedback, enabling Axon to communicate directly with these individuals;
1.6. Data Dashboard Beta Test ("Data Dashboard") where Survey Response and Aggregated Survey
Response will be displayed for Agency use.Agency will be able to analyze, interpret, and share results of
the Survey Response. My90 may provide beta versions of the Data Dashboard that are specifically
designed for Agency to test before they are publicly available;
1.7. Survey Responses will be aggregated and de-identified and may be subsequently distributed and disclosed
through various mediums to: (1)Agency; (2)other Axon Agency; (3) private companies; and (4)members
of the public.The purpose of disclosure is to provide ongoing insights and comparisons on general policing
and community trends. Prior to disclosing this information,Axon will ensure that the Survey Response has
been de-identified and aggregated or transformed so that it is no longer reasonably capable of being
associated with, or could reasonably be linked directly or indirectly to a particular individual; and
1.8. Provide services and materials to engage Agency stakeholders, market the partnership to the public, and
facilitate training.
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RFP 101223 - Public Safety Video Surveillance Solutions with
Related Equipment, Software and Accessories
Vendor Details
Company Name: Axon Enterprise, Inc.
Does your company conduct
business under any other name?If AZ
yes, please state:
17800 N.85th Street
Address:
Scottsdale,Arizona 85255
Contact: Sales Ops
Email: contracts@axon.com
Phone: 480-905-2000
Fax: 480-991-0791
HST#: 86-0741227
Submission Details
Created On: Wednesday August 30,2023 10:37:47
Submitted On: Wednesday October 11,2023 15:09:59
Submitted By: Sales Ops
Email: contracts@axon.com
Transaction#: af6bb863-0ce1-46b3-8191-7a3da35d0e85
Submitter's IP Address: 69.207.124.95
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1204
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Specifications
Table 1: Proposer Identity&Authorized Representatives
General Instructions(applies to all Tables)Sourcewell prefers a brief but thorough response to each question. Do not merely attach
additional documents to your response without also providing a substantive response. Do not leave answers blank; respond"N/A"if the
question does not apply to you (preferably with an explanation).
mLi
Question Response
Ite1 Proposer Legal Name (one legal entity only): Axon Enterprise, Inc.
(In the event of award, will execute the
resulting contract as "Supplier")
2 Identify all subsidiary entities of the Proposer Axon Enterprise, Inc. is not a subsidiary of another firm or company; Axon is the
whose equipment, products, or services are direct or indirect parent company of the following entities:
included in the Proposal. • Axon Enterprise Holding Company, LLC, organized in the United States
• Vievu, LLC, organized in the United States
• Dextro, Inc., organized in the United States
• Familiar Inc., organized in the United States
• Mediasolv Solutions Corporation, organized in the United States
• Axon Public Safety B.V., organized in the Netherlands
• TASER Holland B.V., organized in the Netherlands
• Axon Public Safety Canada, organized in Canada
• Axon Public Safety U.K. Limited, organized in the United Kingdom
• Axon Public Safety Australia Pty Ltd., organized in Australia
• Axon Public Safety Germany SE, organized in Germany
• Axon Public Safety Southeast Asia LLC, organized in Vietnam
• Axon Public Safety Finland Oy, organized in Finland
• Axon Public Safety India Private Limited, organized in India
• Axon Public Safety Hong Kong Limited, organized in Hong Kong
• Axon Enterprise Italia S.r.I., organized in Italy
3 Identify all applicable assumed names or DBA Axon Enterprise, Inc. is also referred to as Axon.
names of the Proposer or Proposer's
subsidiaries in Line 1 or Line 2 above.
4 Provide your CAGE code or Unique Entity TBW7MGPYURM7
Identifier (SAM):
5 Proposer Physical Address: 17800 N. 85th St.
Scottsdale, AZ 85255-6311
6 Proposer website address (or addresses): http://www.axon.com
7 Proposer's Authorized Representative (name, Robert Driscoll
title, address, email address & phone) (The 17800 N. 85th St.
representative must have authority to sign Scottsdale, AZ 85255-6311
the 'Proposer's Assurance of Compliance" on bobby@axon.com
behalf of the Proposer and, in the event of 1-408-502-6257
award, will be expected to execute the
resulting contract):
8 Proposer's primary contact for this proposal Kenneth Maum
(name, title, address, email address & phone): 17800 N. 85th St.
Scottsdale, AZ 85255-6311
kmaum@axon.com
1-315-251-5882
9 Proposer's other contacts for this proposal, if Ashley Forbrich
any (name, title, address, email address & 17800 N. 85th St.
phone): Scottsdale, AZ 85255-6311
aforbrich@axon.com
1-301-356-5253
Table 2: Company Information and Financial Strength
Line Question Response
Item
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1205
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10 Provide a brief history of your company, Since 1993, Axon Enterprise, Inc. has been committed to delivering safe, secure
including your company's core values, solutions for law enforcement, militaries, and citizens. From our humble beginning
business philosophy, and industry longevity as TASER International, Inc. to now, we have worked diligently to develop a
related to the requested equipment, products network of TASER smart weapons, body cameras, and industry-leading cloud-based
or services. evidence management software to help accomplish a singular goal—to protect life.
Over this time, we have partnered with more than 7,500 law enforcement agencies
to deploy tailored solutions designed to preserve transparency and truth. With 10
offices based in Arizona, Washington, Australia, Canada, Finland, Germany, India,
the Netherlands, the United Kingdom, and Vietnam, Axon's team of more than
1,000 employees continue to define smarter policing through the development of
industry-leading technology solutions. We are Axon.
Axon is a market-driven organization dedicated to solving real problems for law
enforcement agencies. We create meaningful value through high-quality products,
enhanced technology solutions and extraordinary service. We are proud of the
values with which we conduct our business. We instill a culture of morality and
good ethical conduct in all our business practices. We have and will continue to
uphold the highest levels of business ethics and personal integrity in all types of
transactions and interactions, both internally and in dealings with our customers,
vendor, suppliers and other business relationships. To this end, our Code of
Business Conduct and Ethics Code serves to (a) emphasize the Company's
commitment to ethics and compliance with the law; (b) set forth basic standards of
ethical and legal behavior; (c) provide reporting mechanisms for known or
suspected ethical or legal violations; and (d) help prevent and detect wrongdoing.
All employees are required to read and sign our Code of Business Conduct and
Ethics policy, which is available on our website https://www.axon.com/legal.
Additionally, our employees and business practices are guided by our core values,
which are:
BE OBSESSED: Walk with the customer as you transform their world. We never
want to develop or sell something that you don't want or need. We're obsessed
with creating products that solve real problems and add value. If it doesn't benefit
you, then we rethink what we're doing.
AIM FAR: Think big with a long-term view. We want to reinvent the world to be a
safer, better place. We've failed spectacularly a few times, but that's what you get
when you aim for the stars. That's our final destination.
WIN RIGHT: Win with integrity. We are fiercely competitive and have an
unquenchable thirst to win, but we don't think winning and doing the right thing are
mutually exclusive. Our challenge is to make them synonymous, and never
compromise our integrity.
OWN IT: Commit, take action, and deliver. We empower individuals to step up and
take initiative. Be an owner and see things through to completion. That's the only
way we've been able to succeed as a company, and it's the only way we will
continue to grow.
JOIN FORCES: Act as one global team. Creating the future is a team sport. When
a company scales globally in 40 different markets with multiple technology stacks
ranging from wearables and cloud to electronic weapons, you need teamwork.
We're one global team committed to an audacious vision.
EXPECT CANDOR: Deliver with respect and assume positive intent. Candor gets
critical issues elevated, puts truth on the table, and gets us to the right answer
faster. How can we be the best version of ourselves ands the best company we
can be, if we can't offer and be given critical feedback.
11 What are your company's expectations in the If awarded a contract again, Axon will continue to actively include Sourcewell in our
event of an award? marketing efforts as an option to our customers.
12 Demonstrate your financial strength and Axon is a public company and our latest annual report (2022) is attached.
stability with meaningful data. This could
include such items as financial statements, Expected annual revenue for 2023 is approximately $1.5B USD.
SEC filings, credit and bond ratings, letters
of credit, and detailed reference letters. Axon signs long-term contracts and a large portion of our revenue is from
Upload supporting documents (as applicable) subscriptions, providing a very stable financial base.
in the document upload section of your
response. Further information can be obtained at: https://investor.axon.com/.
13 What is your US market share for the Axon works with over 17,000 public safety agencies globally and is a major supplier
solutions that you are proposing? of public safety equipment.
For body-worn cameras, Axon has a market share of approximately 14% in the US.
The vehicle cameras represent a 7% market share, and DEMS 4%.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1206
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
14 What is your Canadian market share for the Axon works with over 17,000 public safety agencies globally and is a major supplier
solutions that you are proposing? of public safety equipment.
Canada is not separately tracked, but generally mirrors the US.
For body-worn cameras, Axon has a market share of approximately 14% in the US.
The vehicle cameras represent a 7% market share, and DEMS 4%.
15 Has your business ever petitioned for Axon has never petitioned for bankruptcy protection.
bankruptcy protection? If so, explain in detail.
16 How is your organization best described: is a) N/A
it a manufacturer, a distributor/dealer/reseller, b) Axon Sales Representatives play a pivotal role in knowing business needs and
or a service provider? Answer whichever applying technological solutions to solve potential challenges. These representatives
question (either a) or b) just below) best must have a "business mindset," that enables them to understand complex
applies to your organization. challenges and present solutions that might solve these. They are employees of
a) If your company is best described as Axon Enterprise, Inc. Some sales representatives work from our main office in
a distributor/dealer/reseller (or similar entity), Scottsdale, AZ and others work throughout the United States and globally.
provide your written authorization to act as a Regarding services, Axon Professional Service employees support and install the
distributor/dealer/reseller for the manufacturer majority of our products. Axon utilizes ProLogic for some aspects of installation of
of the products proposed in this RFP. If our Axon Fleet and Axon Interview solutions. Axon handles technical support and
applicable, is your dealer network repairs for all of its manufactured products
independent or company owned?
b) If your company is best described as
a manufacturer or service provider, describe
your relationship with your sales and service
force and with your dealer network in
delivering the products and services
proposed in this RFP. Are these individuals
your employees, or the employees of a third
party?
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1207
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
17 If applicable, provide a detailed explanation AXON EVIDENCE Axon's compliance demonstrates our commitment to providing a
outlining the licenses and certifications that trustworthy platform and offers customers a way to understand the controls that have
are both required to be held, and actually been put in place to secure Axon Evidence and their data. Axon holds the following
held, by your organization (including third certifications, in partnership with Microsoft Azure, for Axon Evidence.
parties and subcontractors that you use) in • CJIS Compliant
pursuit of the business contemplated by this • ISO/IEC 27001:2013 Certified - Information Security Management Standards
RFP. • ISO/IEC 27018:2014 Certified - Code of Practice for Protecting Personal Data
in the Cloud
• CALEA Standard 17.5.4 Compliant
• SOC 2+ Report
• Cloud Security Alliance - CSA STAR Attestation (Level Two)
• Cloud Security Alliance - CSA STAR Self-Assessment (Level One)
• FedRAMP Joint Authorization Board (JAB) Provisional Authority to Operate
(PATO) at the Moderate Impact Level (applicable only to the US Federal Region of
Axon Evidence). Axon has achieved a FedRAMP Joint Authorization Board (JAB)
Provisional Authority to Operate (P-ATO) at the Moderate Impact Level.
Axon's Compliance website (https://www.axon.com/trust/compliance) includes additional
information on our security certifications as well as copies of certificates and
compliance documentation.
AXON BODY CAMERAS Batteries used in Axon body-worn cameras meet the
following safety standards.
• UL1642
• UL2054
• IEC 62133 AXON
FLEET
• The Axon Fleet solution is wholly FCC certified, the Axon Fleet camera FCC
ID is X4GS00947.
• Per the component-based standards as set by Electronic Industries Association
(EIA), Axon Fleet utilizes industry standard components, which meet all necessary
standards for sale and use in the United States.
• Axon Fleet's communication interfaces are designed to IEEE 802.15.1 and
IEEE 802.11 guidelines and is IEC 60529 and IEC55022 compliant.
• Axon Fleet has been tested to and meets ISO 16750-2:2012, ISO 17215-
1:2014, and ISO 13766:2006.
• The system hardware components of the system are low-voltage devices. Axon
Fleet batteries comply with UL 1642 and UL 2054.
• Axon Fleet batteries are UL 1642 compliant.
QUALITY ACCREDIDATIONS MANUFACTURING
• ISO 9001 — Axon is accredited to design, develop, manufacture, distribute,
and provide services for public safety solutions including, but not limited to digital
video recorders and accessories used in the law enforcement industry. These
products and services are manufactured and supported according to ISO standards.
• ISO 14001 - Environmental
INFORMATION SECURITY
• ISO 27001 — Axon is aligned with the scope of the ISO 27001 certification;
the Information Security Management System that governs all customer data that
resides in the Axon Evidence application.
18 Provide all "Suspension or Debarment" Axon has not been suspended or disbarred in the past ten years.
information that has applied to your
organization during the past ten years.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1208
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Table 3: Industry Recognition &Marketplace Success
Line Question Response
Item
19 Describe any relevant industry awards or • Axon was recently awarded Comparablys 2022 awards for Best Sales Teams of
recognition that your company has received 2022, Best Places to Work in Phoenix 2022 and Best Company Outlook 2022.
in the past five years The overall culture score, 98/100 or A+, incorporates employee ratings based on
their feedback on the Professional Development, CEO Rating, Manager and more.
https://www.comparably.com/companies/axon
• In 2021, Axon won for Best Company for Women 2021 and Best Company
Culture 2021. Based on 6,069 ratings and 210 participants, employees at Axon are
very satisfied with their work experience.
• Axon won 3 awards in 2019 and 4 awards in 2018. In 2019, Axon won for Best
Company Compensation 2019, Best Engineering Team 2019 and Best Company
Outlook 2019.
• In 2018, Axon won for Best Company Culture 2018, Best Company Happiness,
Best Company Perks & Benefits and Best Company Compensation. Based on
6,069 ratings and 210 participants, employees at Axon are very satisfied
with their work experience. The overall culture score, 87/100 or A+, incorporates
employee ratings based on their feedback on the Office Culture, eNPS, Diversity
and more.
20 What percentage of your sales are to the 50%
governmental sector in the past three years
21 What percentage of your sales are to the 4%
education sector in the past three years
22 List any state, provincial, or cooperative • Sourcewell Contract #010720 AXN: $775M+
purchasing contracts that you hold. What is • Texas BuyBoard 603-20 (CEW only): $15M+
the annual sales volume for each of these • City of Charlotte CCPA Contract 2022000665: $25M+
contracts over the past three years? • League of Oregon Cities (fka NPP) Contract No. PS20270: $110M+
• New York State Police Contract No. PA01857: $595K+
• State of Arizona No. BPM002192/CTR049284-1: $10M+
• State of Delaware PA for LOC Contract No. GSS20808-TASERS: $90K+
• State of Kansas Contract No. 42523: $4M+
• State of Michigan Contract No. 071B4300067: $4M+
• State of Minnesota Contract 199111: $1M+
• State of New Jersey T0106/17-FLEET-00738: $95M+
• State of Oregon CEW Contract No. 8913: $400K+
• State of Pennsylvania Contract No. 4400019257: $18M+
• Washington State DES Contract No. 04220 for CEW: $960K+
Please note that since most Axon sales are for a five-year term, the above dollar
amounts represent the approximate overall contract values over a five-year period
and are not fully indicative of sales over the last 3 years.
23 List any GSA contracts or Standing Offers Axon does not hold any GSA contracts.
and Supply Arrangements (SOSA) that you
hold. What is the annual sales volume for
each of these contracts over the past three
years?
Table 4: References/Testimonials
Line Item 24.Supply reference information from three customers who are eligible to be Sourcewell participating entities.
Entity Name Contact Name Phone Number
Burbank Police Department, California Jason Miller 1-818-238-5096
Gilbert Police Department, Arizona Noah Baker 1-480-635-7326
Avondale Police Department, Arizona Lt. Mathew Hintz 1-623-333-7302
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1209
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Table 5: Top Five Government or Education Customers
Line Item 25.Provide a list of your top five government, education,or non-profit customers(entity name is optional), including entity
type,the state or province the entity is located in, scope of the project(s),size of transaction(s), and dollar volumes from the past three
years.
Entity Name Entity Type State/ Scope of Work Size of Transactions Dollar Volume Past Three
Province Years
Fort Worth Government Texas-TX Officer Safety Plan (OSP7+) for Approximately $200K - Approximately $68M+
Police 1600+ users, 600 Axon Fleet 3 $66M
Department Advanced, 43 Axon Interview
rooms
Fort Bend Government Texas-TX 483 OSP7+, 152 Unlimited 7+, Approximately $50K — Approximately $22M+
County 424 Axon Fleet 3 Basic + TAP $17M
Sheriffs Office
Manatee Government Florida-FL 550 OSP7+, 250 TASER 7 Cert, Approximately $1 M — $3M Approximately $17M+
County 800 VR Unlimited
Sheriffs Office
Travis County Government Texas-TX 287 Axon Body 3 cameras, 90 Approximately $100K — Approximately $15M+
Sheriffs Office Axon Fleet 3 in-car cameras, $13M
Axon Evidence, Axon Interview
Room
Grand Prairie Government Texas-TX OSP7+ Premium with TASER 7 Approximately $19K — Approximately $14M+
Police products, Axon Body 3 cameras, $12M
Department Axon Fleet 3 in-car cameras,
Axon Dispatch, Axon Records,
and Axon Evidence software for
200+ users
Table 6: Ability to Sell and Deliver Service
Describe your company's capability to meet the needs of Sourcewell participating entities across the US and Canada,as applicable.
Your response should address in detail at least the following areas: locations of your network of sales and service providers,the number
of workers(full-time equivalents)involved in each sector,whether these workers are your direct employees(or employees of a third
party),and any overlap between the sales and service functions.
Line (Question Response
Item
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1210
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
26 Sales force. Axon directly employs approximately 250 employees in sales-related positions
who are committed to selling and delivering service to Sourcewell entities across the
US and Canada.
Our sales resources are spread throughout the US and Canada. This ensures that
we have qualified Axon employees close to our customers in order to conduct site
visits, demonstrations, or to check on customer satisfaction.
Axon organizes representatives into sales divisions to provide services to agencies
based on multiple factors including agency type, agency size (i.e. sworn officer
counts), agency geographic location, whether the agency is an existing Axon
customer or building a new relationship with Axon, and Axon product types. Our
multiple sales divisions help ensure we have qualified Axon employees close to
Sourcewell entities to provide you with conducted energy weapon equipment,
products, and services; conduct site visits; provide demonstrations; and check on
customer satisfaction as needed.
All sales representatives have access to the Sourcewell contract via our Salesforce
system.
Our hiring process is designed to find the highest caliber employees to help us
achieve our mission.
We take the hiring process seriously, as Axon Sales Representatives play a pivotal
role in knowing business needs and applying technological solutions to solve
potential challenges. These representatives must have a "business mindset," that
enables them to understand complex challenges and present solutions that might
solve these. Axon's hiring process intends to identify candidates who can do this
effectively. It's our intention to hire people who also derive great satisfaction in
helping others solve challenges through technological adoption, implementation, and
advancement.
Candidates are first phone screened by highly qualified firms who seek top talent
from related industries. They are then screened again by a senior member of the
Axon team to vet their personal and professional qualifications. During this time,
candidates demonstrate how they have successfully learned about past businesses
and helped solve their challenges through complex technological solutions. It is
expected that candidates can demonstrate success in doing so throughout multiple
years of their professional career. The most successful candidates are then invited
to Axon headquarters or, as our workforce expands geographically, are invited to
participate in multiple on-line interviews.
During this process, they meet approximately five senior members of the Axon team
to more deeply validate who they are personally and professionally — personal
characteristics, business skill, cultural fit within public safety, organizational fit within
Axon. The internal team then debriefs about the candidate's potential fit as a
representative of the company, on law enforcement's behalf.
If the internal team finds the candidate appropriate in this position, the candidate
moves on to preparing and providing a plan for how they are going to work with a
number of accounts. This includes an understanding of how they're going to
research, engage, understand, and work with each potential agency. They present
this to the hiring manager (a Director or Vice President at Axon).
If appropriate, candidates move on to the final stage of the review and hiring
process. During this final stage, candidates speak directly with the Vice President of
the Axon Sales Team or with the Executive Vice President of Global Sales for the
organization. During this time, the candidate, once again, reviews their personal and
professional qualifications as well as their approach to working within the
organization and with public safety agencies. At this time, a decision to extend an
offer of employment is made. The multiple steps and many stakeholders in the
hiring process are to ensure proper rigor in vetting those who work with the many
agencies we have or would like to partner with through a business engagement.
The Axon organization is a proud technological partner of many in public safety and
looks forward to hiring many more qualified individuals to appropriately work with,
understand, and solve challenges within, for, and alongside countless agencies for
years to come.
27 Dealer network or other distribution Axon does not sell the video solutions that are the subject of this RFP in the US or
methods. Canada through distributors.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1211
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
28 Service force. Axon employes approximately 145 in customer support positions who are committed
to providing Sourcewell entities with post-sales and post-deployment support.
Axon has a full customer and technical support division available 24 hours a day,
seven days a week. The Technical Support team is based in Scottsdale, Arizona with
additional employees in our Melbourne, Australia and Daventry, UK offices.
REPAIR (RMA) DEPARTMENT
The Return Material Authorization (RMA) department is located at Axon Headquarters
in Scottsdale, Arizona. The RMA department prioritizes returned products for analysis
and/or repair on a first-in-first-out (FIFO) basis, based on the severity of the
complaint (or unless otherwise requested by the agency). The general turn-around-time
for a full resolution is less than 30 calendar days from receipt of the returned
product. Axon provides agencies with the ability to manage RMA requests within
Axon Evidence. Authorized users will be able to create, update, save, submit, and
track device returns for their agency in one place. Axon Evidence Device Return
Service is integrated with FedEx and return shipping labels are provided at no extra
charge.
RMAs may also be generated at https://returns.axon.com, although return shipping
labels are not available via this method. Upon receipt of the item(s), the RMA
department will conduct a failure analysis investigation to determine the root cause of
the issue and repair the item if possible. It is at Axon's sole discretion to repair or
replace a device as identified in the original manufacturer warranty and/or the
extended warranty policy.
CUSTOMER SUCCESS MANAGERS (CSM)
Throughout the length of their contract, some customers will have a dedicated, in
country Customer Success Manger (CSM). This is determined on the size and
location of the customer; Currently the CSM team is operating within the United
States only. The team is being expanded, but we do not have an estimated time of
implementation in Canada. The CSM will have comprehensive knowledge of a
customers' solution and its components, including any applicable custom integrations.
The CSM will be available to offer support and escalate any issues or concerns as
needed.
29 Describe the ordering process. If orders Axon will process orders from Sourcewell members directly, as our distributor network
will be handled by distributors, dealers or in the United States and Canada does not sell our video products.
others, explain the respective roles of the
Proposer and others. The ordering is simple and primarily follows a process where the customer will
contact an Axon sales resource. The sales resource will use pre-defined Sourcewell
skus in Salesforce to request a quote from our internal quoting department. The
department will create a quote using the pre-approved pricing and release the quote
to the sales resource. The sales resource will either provide the quote directly, or will
work with the Axon Proposal Team to deliver the offer. The entire process is tracked
within Salesforce.
Quarterly, our internal Sourcewell resource runs reports from Salesforce and uses this
data to prepare and submit quarterly reports to Sourcewell.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1212
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
30 Describe in detail the process and Customers can initiate live phone support 24 hours a day, seven days a week by
procedure of your customer service calling the support center at +1-800-978-2737 (extension 2), or via email at
program, if applicable. Include your Support@axon.com.
response-time capabilities and
commitments, as well as any incentives Online, email-based support and remote-location troubleshooting are included on an
that help your providers meet your stated ongoing basis as part of your investment in the Axon ecosystem.
service goals or promises.
Calls are first routed to the Tier 1 technical support team. Through troubleshooting,
they can resolve most calls. If at any point an issue needs to be escalated to a
higher technical tier, the call may be immediately transferred to a Tier 2 support
specialist, or a phone number may be taken for a callback, depending on call
volume and issue complexity.
The following describes our levels of support available by tiers (based on the nature
and criticality of the issue):
TIER 1 TECHNICAL SUPPORT - GENERAL HOW-TO QUESTIONS
• Frequently asked questions (FAQs)
• Product navigation
• Feature clarification
• Standard queries
• Assistance with known solutions
TIER 2 TECHNICAL SUPPORT
• Advanced Product trouble shooting
• Advanced Axon Evidence Configuration
• Any Escalated issues from Tier 1 support
TIER 3 ENGINEERING SUPPORT
• Critical problem or recurring problems rendering the product inoperable or requiring
workarounds, bug fixes, testing and/or simulation The targeted response time for
critical problems is one business day.
The targeted resolution time (depending on severity and potential workarounds) is
between less than 24 hours to less than two weeks.
Monthly, the Customer Service and Support team manager evaluates three calls for
each team member. This audit checks adherence to policies, troubleshooting ability
and customer satisfaction. Team members are evaluated on the scores they receive
each month.
Additionally, each team member is evaluated on their customer feedback score and
the number of cases that remained unresolved after 24 hours. This assesses
customer satisfaction and ensures that cases are handled in a timely manner.
31 Describe your ability and willingness to Axon is willing to provide all included products and services to Sourcewell
provide your products and services to participating entities in the United States.
Sourcewell participating entities in the
United States.
32 Describe your ability and willingness to Axon is willing to provide all included products and services to Sourcewell
provide your products and services to participating entities in Canada.
Sourcewell participating entities in Canada.
33 Identify any geographic areas of the United There are no restricted areas in the United States or Canada for the proposed
States or Canada that you will NOT be contract.
fully serving through the proposed contract.
34 Identify any Sourcewell participating entity Axon will serve any participating sectors for the proposed contract.
sectors (i.e., government, education, not-for-
profit) that you will NOT be fully serving
through the proposed contract. Explain in
detail. For example, does your company
have only a regional presence, or do other
cooperative purchasing contracts limit your
ability to promote another contract?
35 Define any specific contract requirements Axon does not have any specific contract requirements related to Hawaii or Alaska
or restrictions that would apply to our for this contract.
participating entities in Hawaii and Alaska
and in US Territories.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1213
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Table 7: Marketing Plan
Line Question Response
Item
36 Describe your marketing strategy for As a current Sourcewell contract holder, Axon already has programs in place to educate
promoting this contract opportunity. staff and perspective customers on the appropriate use of the contract mechanism.
Upload representative samples of your
marketing materials (if applicable) in Our sales team is our primary link to customers and our best path for marketing
the document upload section of your cooperative contract benefits to our customers. Our sales teams favor cooperative
response. contracts because they simplify the sales process. We focus education internally on our
sales and contract teams. All sales staff are trained on the availability and use of
cooperative contracts. This is done through sales training and webinars, and the
contracting process is built into our tools, such as Salesforce . We are also expanding
our internal resource guides specifically with information on cooperative contracts. This tool
provides sales teams with information on all our cooperative contracts, including availability
dates, authorized users, price lists and relevant terms and conditions. The tool also
includes the public links and information that can be provided to customers to improve
their awareness and tie them directly to cooperative resources, such as Sourcewell.
Our Salesforce tracking system for order processing includes internal links to the available
cooperative contracts which customers may use for purchasing Axon products. By ensuring
our sales force has access to this information, our representatives are able to quickly
provide details for agencies to engage in pricing discussions and justify purchasing via a
cooperative.
We have also run public webinars to educate potential customers on different buying
options. Cooperative Contracts Webinar (axon.com).
We actively recruit staff, including legal staff, with knowledge of cooperative contracts. This
is another way of expanding the visibility both internally and externally
https://www.axon.com/job/5738892003.
37 Describe your use of technology and Axon uses a variety of technologies to enhance our marketing effectiveness. This includes
digital data (e.g., social media, visibility on various platforms such as Linkedln, where we leverage both text and custom
metadata usage) to enhance videos to inform customers of new products and to demonstrate thought leadership.
marketing effectiveness.
In addition, we maintain a detailed website where both current and prospective customers
can access detailed information, including product sheets, training materials, event
schedules, and detailed user documentation.
Our Salesforce database provides detailed information on customer buying habits,
prospective opportunities, and actions taken. It is integrated with our purchasing processes
to ensure a smooth connection between sales and ordering processes.
Axon provides on-line and in-person demonstrations of our products, attends trade shows,
and has a travelling road show where people can get detailed information and hands-on
access to our products. Some of these more traditional technologies are still the most
effective ways to reach customers.
38 In your view, what is Sourcewell's role Sourcewell can help promote membership to law enforcement agencies who may not
in promoting contracts arising out of realize they are members. Axon has seen in past interactions that many agencies do not
this RFP? How will you integrate a know they are already members of a cooperative.
Sourcewell-awarded contract into your
sales process? Because we already have a Sourcewell contract, the foundation for integration is already
in place. Upon award of a new contract, we will announce it to our sales teams, and
update SFDC to ensure that any new pricing or terms are available to the sales teams.
We will also update any training as needed to reflect the new contract.
39 Are your products or services Yes, Axon provides an ecommerce site that requires an authorized login and purchase
available through an e-procurement eligibility to access. The ecommerce site acts as another 'ingestion point' for orders.
ordering process? If so, describe your
e-procurement system and how The platform is intended to make ordering faster, easier, and more efficient. The site
governmental and educational customizes product visibility and includes contracted pricing for each agency.
customers have used it.
We allow authorized customers to pay by credit card. With prior authorization by both an
agency and Axon, we will also allow Purchase Orders/Invoices.
After the order is placed, it is processed as any other order would.
The e-procurement site is generally used for small add on products. Most government and
education customers work directly with sales representatives for more complex projects.
Table 8:Value-Added Attributes
•
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1214
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Line Question Response
Item
40 Describe any product, equipment, Training is a standard part of all Axon programs and is included in the base cost of the
maintenance, or operator training program.
programs that you offer to Training Overview
Sourcewell participating entities. Axon's training approach is aligned with the overall coordination of the integrated body-worn
Include details, such as whether camera, in-car camera, and digital evidence management solution implementation. Our
training is standard or optional, approach ensures that those responsible for administering the digital evidence ecosystem,
who provides training, and any as well as those responsible for using our systems and devices, have multiple options for
costs that apply. initial and recurring training.
We will provide initial training, as well as access to the on-line Axon Academy for refresher
training, and future training of new users. Axon is highly flexible with our training options,
and can adjust courses and approaches as needed based on discussions in the project
planning phase.
Training is largely centered around the types of users and devices, focusing on those with
administrative responsibility, in house trainers, detectives, redaction technicians, body-worn
camera users and Fleet users. Our proposed training is outlined below.
Training Materials
Our Professional Services team will provide soft copies of User Guides, Axon Quick Start
Guides, and Manuals, Axon Evidence Administrator Reference Guide, Axon Evidence
Security Guide, End-to-End Deployment Guide, Implementation Best Practices Guideline, and
a Go-Live Checklist.
Additional curriculum and support materials include, but are not limited to:
Job Aids
E-Learning Certification Programs
Video Training Demonstrations
Software Simulations
Enrollment for Virtual Classes
Recordings of Previous Classes and Demonstrations
Sample Lesson Plans
Key User Training (Train the Trainer)
End users can be trained one by one or in a train-the-trainer style. For a department of the
size of Champaign, we advise training an initial subset of key end users. This group will
serve several roles, including confirmation of system functionality, performance, and feedback
on any localized issues that had not been previously identified.
This initial subset of trainees can act in a "train the trainer" capacity for their co-workers
and typically become a resource when newer users are activated and require training or
assistance.
System Administration Training
System Administrator training typically consists of a session covering custom roles and
permissions, retention categories, and other critical Axon Evidence settings.
Additionally, Axon Evidence features will be discussed, including working with evidence,
redaction capabilities, case functionality, reporting options, audit trails, and device inventory.
Administrators will also learn how to configure items specifically related to Axon Body 3,
Axon Fleet 3, Axon Signal, and ALPR.
Each System Administrator training session is generally three to four hours in length and
can accommodate up to 10 users.
Axon Evidence User Training
If training for evidence technicians, supervisors, detectives, or redaction technicians is
necessary for your program, our team can accommodate those needs. These sessions are
customized and will cover portions of Axon Evidence that are central to the job functions of
those in attendance.
Recommended Class Structure / Training Plan
Under this project, Axon will provide the following training classes:
One (1) three-hour Super User (Administrative) Training session (two (2) sessions can
be conducted, if needed). There is no limit to the number of attendees for these sessions.
One (1) three (3) hour Train the Trainer session. There is no limit to the number of
attendees for these sessions.
One (1) one and a half (1.5) hour Evidence Tech Training. There is no limit to the
number of attendees for these sessions.
Fleet 3 Training - Generally, end users will be trained on the system when they return
to pick up their vehicle after hardware installation is complete. They will be trained on
system operation and best practices. This process can be modified if needed; in some
larger agencies a group of end users may be trained, who will then train other groups of
end users.
The customer trainers would then complete the rollout of the cameras and training to all the
officers. The number of classes will vary depending on the size of each department. For
customer train the trainer rollout, we recommend a limit of 15 officers per class.
Training is normally conducted at the beginning of a shift so that the officer can begin using
the equipment immediately. Having training coincide with deployment reinforces the material
taught during training and allows any issues that arise to be addressed by training staff
immediately.
While this is our recommended and proposed class structure and curriculum, our approach
is flexible and can be modified to meet the needs of different customers.
Additional Training Resources and Continued Learning
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1215
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Our continued learning site, Axon Academy, is your go-to online resource for learning more
about your TASER smart weapon, Axon camera, Axon Evidence account, and how each of
these components interface with other elements of the Axon ecosystem. Supported by the
Police One web infrastructure, Axon Academy is a convenient and secure way of accessing
information to help agencies make the most of the Axon Ecosystem of products and digital
evidence management software.
Within Axon Academy, there are three different ways to learn:
ON-DEMAND E-LEARNING MODULES — Each of these modules address a different
element of the Axon Ecosystem and provide a self-paced, individual learning experience
whenever is convenient for your users
VIRTUAL TRAINING COURSES — these courses are offered live via the web, and
give your users the ability to participate in a class and interact with the instructor
CERTIFICATION PROGRAMS — Our comprehensive certification programs allow
learners to pull together a specified list of resources to quantify their knowledge in a
particular area (e.g., CEWs, Axon Evidence, Axon cameras).
Training content is developed and maintained by Axon subject matter experts and supporting
documentation is designed to provide a simple and straightforward way of learning about
specific topics. The database continues to grow as our product and service offering expands.
41 Describe any technological Axon Body 4's integration with the Axon Ecosystem enables dispatch and command staff to
advances that your proposed gain real-time situational awareness of events in the field through Axon Respond.
products or services offer. Axon Respond enables remote personnel to quickly gain insight into a call-for-service or an
officer's whereabouts. By simply signing into Axon Evidence or the Axon Respond mobile
application, users can use the Axon Respond Map to view the real time location of officers
wearing the Axon Body 4 or vehicles equipped with the Fleet in-car cameras, as well as
receive live alerts and notifications.
This solution is provided anytime LTE connectivity is available. If an agency elects to
upgrade to Axon Respond+, video can also be live streamed from the LTE enabled
cameras. When livestreaming begins, the officer will be notified via audible and haptic
(vibration) feedback and visually by an icon on the display. If stealth is enabled, the officer
will not be notified.
A new "Watch Me" button on Axon Body 4 devices empowers officers to signal for an
additional set of eyes to watch their back when responding to calls. When an officer
presses this button, Axon Respond users receive a notification within moments so they can
immediately support the officer. This enables supervisors and dispatchers to prioritize which
officers can most benefit from additional support.
A new Voice Communication functionality is also available on Axon Body 4 devices. After
starting a livestream on Axon Respond, Respond users then have the ability to start a
conversation with the device wearer by pressing the "Start Call" button. The Respond viewer
can then communicate with the officer by our "push-to-talk' feature. The device wearer can
hands-free talk back to the Respond viewer. This feature supplies officers and supervisors
with a communication method through Axon Respond.
These capabilities make it possible for those not on scene to gather better intel and help
officers in the field as situations change. Whether checking in on a responding officer or
sharing tactical advice during a critical event, Axon Respond gives your agency access to
information in the moment.
Video and audio are livestreamed via WebRTC (Web Real-Time Communication) protocol,
with media secured using SRTP (Secure Real-Time Transport Protocol), and encryption keys
agreed upon using DTLS (Datagram Transport Layer Security). All are industry standards.
Today, livestreaming uses AVC (h.264) for video encoding and G.711 p-law for audio. Axon
Body 4 bi-directional voice communications are encoded with Opus. Livestreams consume
800kbps-1 Mbps.
ALPR
INTEGRATED ALPR OVERVIEW
Axon Fleet 3 revolutionizes daily patrol by fully integrating ALPR and evidence cameras into
a single unit. This addition enables communities to make the most of ALPR coverage and
helps identify more offenders, missing persons, and stolen vehicles when patrolling your
communities.
Though most U.S. law enforcement agencies already use ALPR technology today, the cost
to deploy and outfit an entire fleet of patrol vehicles can be very expensive. Fortunately,
Axon Fleet 3's level of integration changes the economics of ALPR.
There is no additional installation required to enable ALPR meaning no additional
equipment, drilling of holes, external mounting of hardware/cables, or complicated camera
aiming/calibration processes.
HOTLISTS
The ALPR process starts by setting up hotlists within Axon Evidence. These hotlists are
made up of known license plates and vehicles of interest that are either stolen, wanted for,
or potentially associated with unlawful activity or missing persons. They often fall into the
following categories:
A list of license plates or vehicles known to be stolen
A list of license plates or vehicles known to be associated with known or potential
criminal activity such as gang involvement, watch lists, known associates of criminal activity,
etc.
A list of license plates or vehicles with administrative issues such as unpaid vehicle
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1216
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
registration, unpaid traffic fines, etc.
Hotlists are then sent to the Axon Fleet 3 vehicles via incremental updates when changes
are made. Typically, if a plate is added to a hotlist, the hotlist is updated in all Axon Fleet
3 vehicles within minutes if they are on and connected.
ALPR DETECTION
Axon Fleet 3's ALPR technology will activate once the in-car system is booted up. As long
as the Axon Fleet 3 in-car system is powered on, the ALPR technology will continue to
operate even if the Axon Fleet Dashboard application is not running or the MDC is
powered off.
The Dual-View Camera leverages built-in 4K sensors to help legibly capture license plates
up to 3 lanes away and —50 feet (15.2 meters) in distance, at a closing speed of —140
MPH (-225 km/h).
Plate reads and hits are encrypted and stored on the Axon Hub and securely uploaded to
our CJIS-certified cloud storage.
ALPR ALERTS
Axon's ALPR is accessible from the Axon Fleet Dashboard application that runs on the
MDC. Users can easily navigate between ALPR and in-car video workflows.
Once the camera makes a plate read, plates are compared to agency hotlists and, if there
is a match, an alert is generated and presented on the MDC via the Axon Fleet user
interface for officer disposition.
Our ALPR technology will alert the in-car system less than one second after a plate is
read. If multiple plate reads or hits happen at the same time, all plate reads and hits will
be saved, but the highest severity read or hit will be prioritized for an alert.
Once an alert is detected and confirmed as correct, the Axon ALPR system will copy the
plate number to the Windows clipboard so that it can be easily pasted into and validated
by a CAD application. This seamless integration between systems helps improve workflows
and efficiencies through an intelligent ALPR system.
RESPONDING TO ALPR ALERTS
Using the Dashboard application on the MDC, users can quickly review and act on
notifications populated when a plate number appears on an agency's hotlist. If a plate
number activates a notification, users can review the hotlist source, offense category,
additional vehicle details, and verify the accuracy of the plate read.
Officers can record an action taken on a particular hit, whether that be a warning given to
the driver, a citation being issued, or an arrest being made.
FLOCK ALPR INTEGRATION
Axon has a proven integration with the FLOCK ALPR system. Users of the FLOCK Safety
system will have an integration that allows the Look Up interface to search information in
Axon Evidence.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1217
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
42 Describe any "green" initiatives We take every action to minimize negative impacts to the environment. Axon recognizes
that relate to your company or to and is fully compliant with all local, state, federal and foreign government requirements
your products or services, and including
include a list of the certifying U.S. EPA and O.S.H.A. standards. Axon is certified to ISO 14001.
agency for each.
Axon is committed to excellence and leadership in protection of the environment. We strive
to minimize adverse impact on the air, water, and land through excellence in pollution
prevention and waste abatement. By preventing pollution at the source, we save resources,
increase operational efficiencies, and maintain a safe and healthy work environment for our
employees, visitors, contractors, and neighbors.
Axon manages an on-premise waste minimization program. The objective is to reduce the
quantity of non-hazardous solid waste produced, recycle materials, and reuse materials when
possible.
Other green initiatives in the building include in-house recycling and the use of variable
frequency drives on our main exhaust systems and cooling towers, which allow for more
efficient methods of using energy. Our Scottsdale office has on-premise xeriscape, which
conserves water by eliminating the need for supplemental water from irrigation. Our
Scottsdale headquarters and surrounding buildings use 60% and 95% LED lighting,
respectively, which produces less heat and uses less energy. We supplement this with
having large windows around the offices, which brings in ample natural light and saves
electricity.
5 to 10 percent of the plastics we use in manufacturing our products are made of recycled
materials. In addition, we substitute non-hazardous or less toxic material in our
manufacturing processes when feasible.
Examples are:
• Substituting an alcohol-based glue accelerator for an aliphatic petroleum-based product
• Replacing the gluing system with a less hazardous two-component epoxy
In conjunction with the following practices, Axon has invested in re-usable material handling
systems, much of which is also recyclable.
• Use of corrugated materials exceeding 35% post-consumer recycled content
• Use of other packaging materials that contain recycled content and are recyclable in
most local programs
• Both the printed and corrugated boxes used to ship our products to customers (and the
protective foam used in shipping) are recyclable
• We promote waste prevention and source reduction by reducing the extent of the
packaging and/or offering
• To minimize packaging waste on larger orders, 'bulk packaging' was developed
• We also employ packaging take-back services and shipping carton return
• We reduce and/or eliminate the use of materials which have been bleached with chlorine
or chlorine derivatives Axon engages in the following practices that serve to reduce or
minimize effects on the environment, including, but not necessarily limited to the following.
• Corrugated boxes are broken down and processed for recycling
• Offices and dining areas contain recycling bins in addition to trash bins to minimize waste
and encourage employee participation in green initiatives
• Axon Employee Transportation programs are in place using company supplied vans that
reduce congestion on the roadways and carbon monoxide emissions into the environment.
• We are compliant with laws pertaining to
43 Identify any third-party issued eco- Axon is certified to ISO 14001.
labels, ratings or certifications that
your company has received for Axon also utilizes a green laaS provider, Microsoft Azure; this partnership extends our focus
the equipment or products and investment on a sustainable future and that will have positive global impact. The
included in your Proposal related datacenters are 100 percent carbon neutral and rely on a larger percentage of wind, solar
to energy efficiency or and hydropower electricity over time. Today roughly 44% of the electricity used by
conservation, life-cycle design datacenters comes from these sources. The goal is to pass the 50 percent milestone,
(cradle-to-cradle), or other move to the top 60 percent early in the next decade, and then to keep improving from
green/sustainability factors. there.
44 Describe any Women or Minority Axon does not hold any WMBE, SBE, or veteran-owned business certifications.
Business Entity (WMBE), Small
Business Entity (SBE), or veteran
owned business certifications that
your company or hub partners
have obtained. Upload
documentation of certification (as
applicable) in the document
upload section of your response.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1218
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
45 What unique attributes does your Axon has long made the priorities of law enforcement our own, and their challenges ours to
company, your products, or your solve. When Members partner with Axon, they're partnering with a team of product experts,
services offer to Sourcewell security professionals, engineers, technology specialists, and former law enforcement
participating entities? What makes personnel. We are dedicated to pushing the boundaries of technology and are committed to
your proposed solutions unique in delivering on those efforts, to offer law enforcement the solutions needed to help make the
your industry as it applies to world a safer place. By becoming a part of our Axon Ecosystem made up of connected
Sourcewell participating entities? devices and apps, Members can better position themselves to keep their officers and
community safe.
Axon provides hardware and software solutions to law enforcement agencies throughout the
globe and is proud to work with the following clients to implement the technology used to
help increase workflow efficiencies, reduce incidents, and protect the truth. Some of our
largest customers include:
• London Metropolitan Police Service, London UK
• Los Angeles, CA Police Department
• Calgary Police Service, AB
• Charlotte-Mecklenburg, NC Police Department
• Fort Worth, TX Police Department
• Dallas, TX Police Department
• San Diego, CA Police Department
• Baltimore City, MD Police Department
• Baltimore County, MD Police Department
• Memphis, TN Police Department
• Washington, DC Metropolitan Police Department
• Denver, CO Police Department
• Cincinnati, OH Police Department
• Atlanta, GA Police Department
Because our solutions are deployed by thousands of law enforcement agencies across the
globe, we are experienced in the development of technology at scale and put a great deal
of emphasis on improving our end-user's ease of use. By demonstrating a large investment
in research and development—with expenses reaching $76.9 million, $55.4 million, and $30.6
million in 2018, 2017, and 2016, respectively—we are committed to identifying
improvements and developing new and innovative solutions.
As a member of some of the most prestigious associations across the country, Axon is
dedicated to staying involved—and through our participation—we hope to continue building
on our understanding of the issues Members face while staying apprised of the
conversations affecting the communities they serve. Axon is proud to be a part of the
following associations.
• The International Association of Chief of Police (IACP)
• The Major City Sheriffs Association (MCSA)
• The National Organization of Black Law Enforcement Executives (NOBLE)
• The FBI National Academy Associates (FBINAA)
Once a solution is delivered, most agencies are left asking, what's next? Axon has you
covered. Our dedicated customer success and support managers are committed to
providing Members with post-sales and post-deployment support.
Whether that be troubleshooting assistance, technical support, or help with understanding a
new feature, our Customer Success team is here to be your main point of contact and
advocate. Through regular communication, our knowledgeable staff can offer Members the
support you should expect from a service provider. This support includes:
• Notifying customers of Important firmware and hardware updates, identifying bugs, and
addressing general issues
• Fulfilling hardware refreshes and deployment of new equipment
• Conducting Quarterly Business Reviews with customers
• Identifying important customer feature requests
Our goal is to provide Members with the necessary assistance to help make the most of
the solutions you count on every day.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1219
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Table 9: Warranty
Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure,
and overall structure.You may upload representative samples of your warranty materials (if applicable) in the document
upload section of your response in addition to responding to the questions below.
Line Question Response
Item
46 Do your warranties cover all products, parts, and Axon warrants that its law enforcement hardware products which are
labor? manufactured by Axon are free from defects in workmanship and materials
for a period of one (1) year from the date of receipt. Axon-manufactured
accessories are covered under a limited ninety-day warranty from the date
of receipt. Non-Axon manufactured accessories are covered under the
manufacturer's warranty. There are extended warranties available as defined
in the Axon Master Services and Purchasing Agreement (MSPA).
NON-AXON MANUFACTURED PRODUCTS
For some solutions we are authorized resellers of hardware (Cradlepoint
routers for Axon Fleet, Axis cameras for Axon Interview, etc.). Products that
we are authorized to resell abide by the manufacturer's warranty. Further
details can be provided upon request.
47 Do your warranties impose usage restrictions or Restrictions are outlined in our warranty, which has been included in the
other limitations that adversely affect coverage? uploaded attachments .
48 Do your warranties cover the expense of No, our warranties do not cover the expense of technicians' travel time or
technicians' travel time and mileage to perform mileage to perform warranty repairs.
warranty repairs?
49 Are there any geographic regions of the United Axon will be available 24 hours/7 days per week by phone for emergency
States or Canada (as applicable) for which you technical support for any system outage, and if mutually agreed upon by
cannot provide a certified technician to perform both parties, we can provide onsite support for local issues. If a site visit is
warranty repairs? How will Sourcewell deemed necessary due to an issue (i.e. access point failures or accidental
participating entities in these regions be provided cut wires) and not an Axon or Axon Evidence issue there may be a charge
service for warranty repair? assessed to the agency.
50 Will you cover warranty service for items made by Axon will troubleshoot third party devices to the best of our ability. If we are
other manufacturers that are part of your proposal, unable to resolve the issue and the devices require warranty service, this
or are these warranties issues typically passed on will be performed by the manufacturer.
to the original equipment manufacturer?
Axon solutions require minimal third-party hardware, limited primarily to
commercial-off-the-shelf (COTS) computing devices such as routers, servers,
and hard drives. Additionally, some solutions such as Axon Interview rely on
third party cameras and tablets which are also COTS.
51 What are your proposed exchange and return Axon does not allow exchanges or returns except on failed items. Please
programs and policies? see our MSPA for full details.
52 Describe any service contract options for the Please refer to the included MSPA.
items included in your proposal.
Table 10: Payment Terms and Financing Options
Line Question Response
Item
53 Describe your payment terms and accepted payment Payment terms are Net 30.
methods.
54 Describe any leasing or financing options available for use Axon does not providing leasing or financing options. We do have
by educational or governmental entities. a provision in our MSPA that allows for cancellation by an agency if
sufficient funds are not approved.
55 Describe any standard transaction documents that you Axon's Master Services and Purchasing Agreement (MSPA) is a
propose to use in connection with an awarded contract standard transaction document that includes the terms and
(order forms, terms and conditions, service level conditions we propose to use in connection with an awarded
agreements, etc.). Upload a sample of each (as contract. A sample MSPA has been uploaded with our response."
applicable) in the document upload section of your
response.
56 Do you accept the P-card procurement and payment Axon can process via P-card if necessary but prefers ACH
process? If so, is there any additional cost to Sourcewell payments whenever possible.
participating entities for using this process?
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1220
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Table 11: Pricing and Delivery
Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can
be made during the term of an awarded Contract as described in the RFP,the template Contract,and the Sourcewell Price and Product
Change Request Form.
Line Question Response
Item
57 Describe your pricing model (e.g., line-item discounts or Axon is proposing a Schedule Discount for Sourcewell Members,
product-category discounts). Provide detailed pricing data including quantity discounts. See question #58 for additional detail.
(including standard or list pricing and the Sourcewell
discounted price) on all of the items that you want
Sourcewell to consider as part of your RFP response. If
applicable, provide a SKU for each item in your proposal.
Upload your pricing materials (if applicable) in the
document upload section of your response.
58 Quantify the pricing discount represented by the pricing Axon is proposing the following discount schedule based on order
proposal in this response. For example, if the pricing in quantity. This discount schedule applies to Axon manufactured items.
your response represents a percentage discount from This does not apply to items which Axon resells as part of its
MSRP or list, state the percentage or percentage range. offerings. Please see the uploaded price sheet, included in the
document section.
Quantity: 1
• Customer Discount % off MSRP: 0.00%
Quantity: 2-99
• Customer Discount % off MSRP: 1.00%
Quantity: 100-249
• Customer Discount % off MSRP: 3.00%
Quantity: 250-499
• Customer Discount % off MSRP: 5.00%
Quantity: 500-999
• Customer Discount % off MSRP: 7.00%
Quantity 1000+
• Customer Discount % off MSRP: 10.00%
59 Describe any quantity or volume discounts or rebate See question 58.
programs that you offer.
60 Propose a method of facilitating "sourced" products or Axon generally sells at the sourced party's MSRP. Discounts may
related services, which may be referred to as "open be applied on a case-by-case basis.
market" items or "nonstandard options". For example, you
may supply such items "at cost" or "at cost plus a
percentage," or you may supply a quote for each such
request.
61 Identify any element of the total cost of acquisition that is All standard costs, such as those for professional services like
NOT included in the pricing submitted with your response. installation and training, are included in standard pricing.
This includes all additional charges associated with a
purchase that are not directly identified as freight or
shipping charges. For example, list costs for items like pre-
delivery inspection, installation, set up, mandatory training,
or initial inspection. Identify any parties that impose such
costs and their relationship to the Proposer.
62 If freight, delivery, or shipping is an additional cost to the Freight, shipping and delivery are included in our costs.
Sourcewell participating entity, describe in detail the
complete freight, shipping, and delivery program.
63 Specifically describe freight, shipping, and delivery terms or Freight, shipping and delivery are included in our costs.
programs available for Alaska, Hawaii, Canada, or any
offshore delivery.
64 Describe any unique distribution and/or delivery methods or Axon offers expedited shipping upon request.
options offered in your proposal.
Table 12: Pricing Offered
Line The Pricing Offered in this Proposal is: Comments
65 b.the same as the Proposer typically offers to GPOs,cooperative procurement organizations,or state purchasing A detailed price list is
departments. attached.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1221
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Table 13: Audit and Administrative Fee
Line Question Response
Item
66 Specifically describe any self-audit process or program that you Axon utilizes Salesforce as our CRM tool and Microsoft
plan to employ to verify compliance with your proposed Contract Dynamics AX as our enterprise resource-planning tool.
with Sourcewell. This process includes ensuring that Sourcewell Salesforce has the Sourcewell contract skus built in.
participating entities obtain the proper pricing, that the Vendor
reports all sales under the Contract each quarter, and that the A salesperson requesting a quote for a Sourcewell contract
Vendor remits the proper administrative fee to Sourcewell. Provide must use these skus, and our formal quoting team creates
sufficient detail to support your ability to report quarterly sales to the quote, adding a further layer of review to ensure that the
Sourcewell as described in the Contract template. quote is produced correctly.
Quarterly, our Sales Operations team runs standard reports
to review all prospects that closed during the prior quarter
using a cooperative contract. This information is confirmed
within our resource planning tool to ensure that any
prospects that have closed, but not yet shipped are
accounted for.
The collected information is used to calculate the
administrative fees owed to Sourcewell.
67 If you are awarded a contract, provide a few examples of internal Axon will track the following internal metrics to measure
metrics that will be tracked to measure whether you are having success with the contract:
success with the contract. • The number of agencies who utilize the cooperative
• The dollar amount of sales associated with the
cooperative
• The Length of time it takes to update the contract after
new products/services are announced by Axon.
68 Identify a proposed administrative fee that you will pay to Axon proposes 1.05% on all equipment, products and
Sourcewell for facilitating, managing, and promoting the Sourcewell services to all participating entities.
Contract in the event that you are awarded a Contract. This fee
is typically calculated as a percentage of Vendor's sales under the
Contract or as a per-unit fee; it is not a line-item addition to the
Member's cost of goods. (See the RFP and template Contract for
additional details.)
Table 14A: Depth and Breadth of Offered Equipment Products and Services
Line Question Response
Item
69 Provide a detailed description of the A summary description of the offered products is included as a response to this
equipment, products, and services that you question. Detailed solution descriptions for each product have been included as
are offering in your proposal. attachments.
Capturing Evidence
Axon Body 4
The Axon Body 4 camera is designed to capture clear, admissible video and audio
evidence when an officer is in the field. The camera has four configurable
resolutions from 480p to 1440p and leverages low-light and clear frame technology
to capture high-quality video evidence in a variety of environments. Four-built in
microphones, strategically placed inside the camera, leverage audio algorithms and
onboard audio processing to capture high-quality audio recordings. When combined,
these elements help officers capture truth in the moment and maintain transparency.
The Axon Body 4 camera is compatible with an easily integrated point-of-view
camera called the Axon Flex POV module. Without having to register, assign, or
charge the accessory before use, an officer can simply plug the Axon Flex POV
module into the Axon Body 4 and begin capturing the same quality evidence from a
different vantage point. With this accessory, agencies no longer have to decide
between deploying a body-worn camera or a point-of-view camera; they can have
both.
Camera Features and benefits
A DURABLE DESIGN that has been tested to meet/pass the Ingress Protection
Rating, MIL-STD Defense, and Impact Certified standards, and can withstand
impacts and operate in the harshest environments.
A LONG-LASTING BATTERY that is capable of providing approximately 14 hours
of battery life under normal usage.
A LARGE INTERNAL STORAGE CAPACITY of 128 GB to house captured video
files
A MAGNETIC FAST CHARGE DISCONNECT CABLE that allows officers to
rapidly charge their cameras from the patrol vehicle and falls off when they need to
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1222
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
leave the vehicle at a moment's notice.
AN INTEGRATED AND EASY-TO-USE MOUNTING SYSTEM that allows officers to
quickly mount their cameras to various locations on the body and across different
uniform types and equipment, such as helmets and belts.
EMBEDDED REAL-TIME AWARENESS TECHNOLOGY via Axon Respond, which
allows the camera to send notifications and alerts, GPS and Wi-Fi location
information, and a secure livestream feed over an LTE connection to Axon Evidence
or a mobile application. This includes future support for bi-directional communication
in the field.
INTEGRATED AXON SIGNAL TECHNOLOGY that activates cameras if an action
is taken, such as a firearm being removed from a holster equipped with Axon
Signal Sidearm.
A CONFIGURABLE PRE-EVENT BUFFER that can capture up to two minutes of
video before the camera is actively recording.
AN IN-FIELD EVIDENCE OFFLOAD OPTION that allows officers to send individual
pieces of evidence directly from the camera to Axon Evidence.
Axon Body 3
The Axon Body 3 camera is designed to capture clear, admissible video and audio
evidence when an officer is in the field. The camera has four configurable
resolutions from 480p to 1080p and leverages low-light and clear frame technology
to capture high-quality video evidence in a variety of environments. Four built-in
microphones, strategically placed inside the camera, leverage audio algorithms and
onboard audio processing to capture high-quality audio recordings. When combined,
these elements help officers capture truth in the moment and maintain transparency
in the field.
AB3 Features and benefits
A DURABLE DESIGN that has been tested to meet/pass the Ingress Protection
Rating, MIL-STD Defense, and Impact Certified standards, and can withstand
impacts and operate in the harshest environments.
AN INTEGRATED AND EASY-TO-USE MOUNTING SYSTEM that allows officers to
quickly mount their cameras to various locations on the body and across different
uniform types and equipment, such as helmets and belts.
EMBEDDED REAL-TIME AWARENESS TECHNOLOGY via Axon Respond, which
allows the camera to send notifications and alerts, GPS and Wi-Fi location
information, and a secure livestream feed over an LTE connection to Axon Evidence
or a mobile application.
INTEGRATED AXON SIGNAL TECHNOLOGY that activates cameras if an action
is taken, such TASER being armed.
A LONG-LASTING BATTERY that is capable of providing 12 hours of battery life
under normal usage.
A MOBILE CHARGING OPTION that allows officers to charge the camera from
their patrol vehicle via a USB-C cable.
A CONFIGURABLE PRE-EVENT BUFFER that can capture up to two minutes of
video before the camera is actively recording.
AN IN-FIELD EVIDENCE OFFLOAD OPTION that allows officers to send individual
pieces of evidence directly from the camera to Axon Evidence.
Fleet 3 with ALPR
Axon Fleet 3 is an in-car video system purpose-built to capture audio and video
within and outside of the vehicle. Axon Fleet 3 offers comprehensive evidence
capture so that incidents are accurately documented. Evidence captured by the
system is stored on the Axon Hub and offloaded to Axon Evidence via LTE or Wi-
Fi connections.
The system features Automatic License Plate Recognition (ALPR) technology that is
integrated into the same camera housing to quickly gather information tied to plate
reads. The hardware for ALPR is included, and THE CITY can request activation of
the ALPR service in the future if desired.
Features and Benefits
A DURABLE DESIGN that has been tested to meet/pass the Ingress Protection
Rating, MIL-STD Defense, and Impact Certified standards, and can withstand
impacts and operate in a range of temperatures.
CONTINUOUS SYSTEM POWER FROM THE PATROL VEHICLE'S ENGINE that
keeps the system running while the ignition is switched on.
BACK UP BATTERY POWER for up to 30 minutes once the ignition is switched
off.
A BUILT-IN ALPR CAMERA with 4K sensors to help legibly capture license plates
up to 3 lanes away and —50 feet in distance, at a closing speed of —140 MPH.
A CONFIGURABLE PRE-EVENT BUFFER that can capture up to two minutes of
video before the camera is actively recording.
EMBEDDED REAL-TIME AWARENESS TECHNOLOGY that allows the camera to
send notifications and alerts, GPS and Wi-Fi location information, and a livestream
feed over an LTE connection to Axon Evidence or a mobile application.
EMBEDDED AXON SIGNAL TECHNOLOGY tied to configurable triggers that
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1223
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
activate cameras if a particular action is taken—like a door being opened or a
weapon rack being unlocked, as well as connectivity with the Axon BWCs.
VIDEO RECALL FEATURE that allows for recovery of 24 hours of video footage
if a device was not recording at the time of an incident.
Axon Signal Sidearm
Axon Signal Sidearm is a smart sensor that attaches to a firearm holster to
remotely activate Axon body-worn and in-car cameras. When a firearm is removed
from the holster, the Axon Signal Sidearm device transmits a signal for up to 30
seconds to activate Axon cameras up to 100 feet away. The device can be
configured to activate recordings of Axon body-worn cameras or Axon Fleet in-car
cameras, leading to better coverage of critical events.
Axon Respond+
Axon Respond enables remote personnel to quickly gain insight into a call-for-
service or an officer's whereabouts. By simply signing into Axon Evidence or the
Axon Respond mobile application, users can use the Axon Respond Map to view
the real time location of officers wearing the Axon Body 4 or vehicles equipped with
the Fleet in-car cameras, as well as receive live alerts and notifications.
This solution is provided anytime LTE connectivity is available. If an agency elects
to upgrade to Axon Respond+, video can also be live streamed from the LTE
enabled cameras. When livestreaming begins, the officer will be notified via audible
and haptic (vibration) feedback and visually by an icon on the display. If stealth is
enabled, the officer will not be notified.
Video and audio are livestreamed via WebRTC (Web Real-Time Communication)
protocol, with media secured using SRTP (Secure Real-Time Transport Protocol),
and encryption keys agreed upon using DTLS (Datagram Transport Layer Security).
All are industry standards. Today, livestreaming uses AVC (h.264) for video encoding
and G.711 p-law for audio. Axon Body 4 bi-directional voice communications are
encoded with Opus. Livestreams consume 800kbps-1Mbps.
A new "Watch Me" button on Axon Body 4 devices empowers officers to signal for
an additional set of eyes to watch their back when responding to calls. When an
officer presses this button, Axon Respond users receive a notification within
moments so they can immediately support the officer. This enables supervisors and
dispatchers to prioritize which officers can most benefit from additional support.
A new Voice Communication functionality is also available on Axon Body 4 devices.
After starting a livestream on Axon Respond, Respond users then have the ability to
start a conversation with the device wearer by pressing the "Start Call" button. The
Respond viewer can then communicate with the officer by our "push-to-talk" feature.
The device wearer can hands-free talk back to the Respond viewer. This feature
supplies officers and supervisors with a communication method through Axon
Respond.
These capabilities make it possible for those not on scene to gather better intel
and help officers in the field as situations change. Whether checking in on a
responding officer or sharing tactical advice during a critical event, Axon Respond
gives your agency access to information in the moment.
Axon Community Request+
Axon Community Request is a tool built to securely request evidence from
community members for ingestion into Axon Evidence. Axon Community Request can
be used by officers in the field to collect video and audio evidence from witness or
victim cell phones, or from surveillance video. Community members can then access
the portal link and upload any evidence they have related to the incident in
question, greatly simplifying the evidence collection process.
Axon Interview Room
Axon Interview is an interview system designed to reliably record and protect
evidentiary footage throughout the interview process. Axon Interview includes both
hardware and software components that are integrated together to simplify interview
workflows. A standard Axon Interview setup can include one or two cameras per
room, a microphone, and camera enclosures. Two servers, touch panels, and power
over ethernet (POE) switches are also a part of a standard solution setup.
Axon Device Manager
The Axon Device Manager mobile application assists agencies deploying large
numbers of devices by enabling administrators to complete device management
tasks for one or multiple Axon devices in seconds. Axon Device Manager
transforms device management processes by starting with the devices themselves,
instead of an inventory search and armory or storage room visit.
Managing Evidence
Axon Evidence
Axon Evidence is a scalable, cloud-based Digital Evidence/Asset Management
System (DEMS), which stores all digital evidence in a centralized, secure system.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1224
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Axon Evidence integrates with the entire Axon Ecosystem of devices and
applications, so your personnel can use its suite of features to easily store,
organize, and view evidence.
Axon Evidence includes easy-to-use case-building tools and sharing workflows that
allow users to build cases out of the evidence stored in the system. Once built,
these cases can then be shared across your agency and with prosecuting partners
in other agencies and jurisdictions.
Axon focuses on creating solutions to solve the complex challenges of digital
evidence management. Rather than focusing solely on the camera or "capture"
aspect, Axon looks at the bigger picture, considering the costs of ingesting,
managing, retrieving, and sharing the data or the "capture to courtroom" workflow.
We pay close attention to how officers interact with the application, as we believe it
should conform to the needs of law enforcement and never the other way around.
After years of collecting feedback and listening to input from law enforcement, Axon
created the Digital Evidence Workflow (DEW) framework. The DEW Framework was
designed to help agencies make sense of complicated and complex systems and
highlight areas where they could improve their efficiency and effectiveness. The Axon
Evidence digital evidence management solution was designed to align with and
simplify this workflow.
Axon Evidence automatically integrates with all Axon solutions including TASER
CEWs, Axon Fleet, and Axon body-worn cameras. Axon Evidence also has manual
bulk upload capabilities to ingest and manage many other forms of digital evidence.
Axon Evidence is a true end-to-end solution providing the application and the
infrastructure required to run it. With Axon Evidence, all you need to access your
evidentiary information is an internet connection and a standard web browser.
Axon Evidence can ingest assets from multiple sources, manage them simply with
configurable metadata fields, retrieve them with an advanced search engine,
automate access control and retention with intelligent workflow features, redact
videos using powerful tools for FOIA requests, and collaborate effortlessly with other
stakeholders using secure sharing features. Unlimited storage
Our Axon OSP package includes unlimited storage for all evidence—including Axon-
generated footage, third-party footage, and anything else that can be stored in Axon
Evidence. With unlimited storage, your agency will be equipped to make Axon
Evidence your single destination for storage of your most critical evidence, without
having to worry about storage overages or additional fees.
Third-party video support
The Axon Evidence third-party video playback feature automatically converts and
plays videos not supported by the default video player. Officers and investigators will
save time when ingesting video of a non-standard file type, as the feature
automatically converts and plays more than 1,000 file types and their variations, with
new file types added regularly and directly from customer requests.
Auto-transcribe
Axon Auto-Transcribe is a tool in Axon Evidence made up of two modules: Review
Assistant and Transcription Assistant. Investigators can use Review Assistant to
accelerate their review of evidence by generating a searchable, time-synced
transcript of the evidence's audio. This allows a user to click on a word spoken in
the evidence file and be immediately taken to that point of the video. Transcription
Assistant generates a transcript of an entire video via Al. An investigator can use
Transcription Assistant to speed up the process of creating a transcript by
correcting any errors in the AI-generated transcript, rather than typing a transcript
from scratch.
Auto-tagging
The Auto-Tagging service takes information directly from your CAD or RMS solution
and correlates it with the associated videos stored in Axon Evidence. Your officers
will no longer need to manually tag their body-worn and in-car camera recordings or
double-check manual entries for errors. Administrators can rest easy knowing that
the metadata from your CAD and RMS systems are correlated via auto-tagging with
custom retention categories in Axon Evidence, making proper evidence retention
simple.
Axon Records
Axon Records is a cloud-based database application, that is intended to help
improve incident reporting based on customized forms and automation tools. Axon
Records is fully integrated with Axon Evidence, as well as other devices in the Axon
Ecosystem, such as body-worn cameras and TASER energy weapons.
Axon Records is designed to make report writing more efficient, and submission
and review processes faster, by generating information from the Axon Ecosystem of
connected devices and software. Direct access to Axon Evidence allows users to
seamlessly attach digital evidence from TASER devices, cameras, and citizen
smartphones to an incident. Axon Records reports are collaborative in nature and
can be shared with involved officers, partner agencies, and prosecutors. Cases
developed in Axon Records are automatically created in Axon Evidence.
With this connectivity, agencies can access agency-wide data that can be reviewed
and imported into Axon Records' reporting modules, thus offering improved
efficiency, and helping to ease your administrative burden.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1225
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Axon Investigate
Axon Investigate is a forensic platform for everything video related, with a trackable
set of tools which allow users to quickly overcome challenges seen with modern
video and multimedia evidence streams. Users can easily convert files to playable
formats in bulk and manage multiple video sources in a single project.
Additionally, the tools in Axon Investigate Pro assist with video analysis, including
multi-clip time syncing and stitching, video enhancement, narrative report creation,
and court demonstratives. To accomplish these goals, Axon Investigate uses
workflows—a combined set of processing steps—to forensically interrogate the
media files.
Improving Performance
Axon Performance
Axon Performance is a module within Axon Evidence that provides two capabilities:
reviewing individual evidence entries and managing overall performance.
Axon Performance is designed to reduce the amount of time field supervisors spend
reviewing compliance with agency policies and programs. With Axon Performance,
agencies streamline the supervisor review and enable supervisors to deliver tailored
personnel training and feedback to ensure that teams are operating within agency
guidelines and policies.
While using Axon Performance, supervisors or managerial-level staff can review
electronic evidence, leave feedback on findings to be added to the Audit Report,
and add inspection notes all within the Review pane.
As shown below, Axon Performance provides an easy-to-use interface to review
video and mark pre-defined items, as well as enter more descriptive notes.
Axon Performance allows supervisors or managerial-level staff to review their
agency's body-worn camera, Fleet and TASER metrics.
Not only can Axon Performance help an agency adhere to policies and programs
currently in place, but they can leverage the technology to identify gaps in
performance and evidence management. By gathering this information, your agency
can work to train and improve an officer's skill set.
Axon Standards
Axon Standards is an internal affairs tool in Axon Evidence that assists with report
writing and tracking of officer-involved events such as use-of-force, injury, or pursuit
incidents. Supervisors, Professional Standards, or Internal Affairs (IA) units can
streamline their report writing duties by having direct access to any associated
digital evidence and take advantage of predictive typing, task delegation, and data
management features. System administrators can create custom forms specific to an
agency's policies, design routing and approval processes to match your workflows,
and create automated alerts so that reports are not bottlenecked for review.
With Axon Standards, users can also access interactive reports to help provide data-
driven insights and quicker investigative outcomes. These reports can help
supervisors and leaders in the chain of command to thoroughly investigate staff-
involved incidents, ultimately leading to better transparency amongst the community
Axon My90
My90 is a comprehensive engagement tool that helps law enforcement leaders
conduct surveys, capture data, and display the results. My90 collects, de-identifies,
and aggregates the survey responses to identify trends, surface positive feedback,
and find specific opportunities for improvement. My90's offers three types of surveys:
- POST-CONTACT SURVEYS — Text or web-based surveys automatically sent to
911 callers to evaluate their interaction with officers
- COMMUNITY SURVEYS — Sent to the general population either in-person or
online using QR codes and URLs to gauge community-wide sentiments
- EMPLOYEE SURVEYS — Short "pulse surveys" sent to agency staff via text
message, email, and the web to evaluate morale or staff burnout
Training
Axon Virtual Reality
Axon Virtual Reality (VR) Training is an immersive training program that uses virtual
reality hardware and software to enhance officer performance, critical thinking, and
de-escalation skills. The solution is fully wireless and is made up of VR headsets,
controllers, tablets, and integrated software.
Axon VR Training allows training at the station or a remote location, with its quick
set-up experience and minimal amount of hardware. The solution has a small form
factor, meaning there is no longer a need for a training room dedicated to housing
cameras, truss systems, backpacks, or computers. Axon VR Training is very
portable, and no complex room calibration is required.
The innovative Axon VR Training software is comprised of three core elements:
Community Engagement Training, Simulator Training, and Axon Academy.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1226
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
70 Within this RFP category there may be For video surveillance, our products generally fall into the categories of:
subcategories of solutions. List subcategory
titles that best describe your products and - Body-worn cameras
services. - In-vehicle camera solutions
- Interview Room solutions
- Digital Evidence Management Systems
Table 14B: Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types or classes of equipment, products,and services are offered within your proposal. Provide additional
comments in the text box provided,as necessary.
Line Item Category or Type Offered Comments
71 Portable and mobile video camera and recording 4 Yes Axon's offer includes the Axon Body
solutions, such as body-worn, in-car, and r No 3 and Axon Body 4 body-worn
equipment-mounted devices. cameras, as well as the Axon Fleet
3 in-vehicle camera solution. These
products, and the mounts below, are
described in answer 69 and detailed
product sheets are attached.
The Axon Body 3 and 4 cameras
are self-contained audio-visual unit
with no external wires. The cameras
utilize a proprietary mounting system,
allowing it to fully attach or detach
from a mount in less than one
second.
Whether officers decide to mount
their devices on a shirt, patrol vest,
jacket, or belt, our easy-to-use
mounting system—which includes an
attachment piece built into the back
of the device and an attachment
receiver built into each mount—allows
them to simply attach and lock the
camera in a desired place and
position. Officers can easily remove
and securely remount the camera as
needed and no alteration to uniforms
is necessary for most mounts.
Having multiple mounting options that
attach to a variety of uniforms and
clothing types can be both beneficial
and convenient. Axon provides both
low-retention mounts that are easy to
maneuver and breakaway, as well as
high-retention models that become an
integral part of the uniform. With
either option, officers can leverage
our secure mounting system with
RapidLock technology to help capture
truth.
The camera's magnetic mounts are
strong enough to hold the devices in
place while running or fighting. To
mitigate the jostling and bouncing
that might happen during a foot
pursuit or a physical altercation, Axon
camera mounts are designed to fit
on the centerline or above the
beltline of the user to benefit from
the human body's own mechanics for
absorption of impact and energy.
72 Permanently mounted or installed video camera 4: Yes Axon Interview is an interview system
and recording solutions designed for all law r No designed to reliably record and
enforcement, school resource officers, corrections, protect evidentiary footage throughout
first responders, and emergency medical services. the interview process. Axon Interview
includes both hardware and software
components that are integrated
together to simplify interview
workflows. A standard Axon Interview
setup can include one or two
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1227
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
cameras per room, a microphone,
and camera enclosures. Two servers,
touch panels, and power over
ethernet (POE) switches are also a
part of a standard solution setup.
Axon can build custom interview
rooms to meet your specific needs.
Available options include:
Overt and Covert Cameras
Covert Camera Enclosures
Microphones
Physical or Virtual Recording
Servers
Touch Panels
Software application for workstations
POE Switches
Point-to-zoom cameras
In-room remote viewing indicator
lights
Motion-detector camera activation
Button-Push / Toggle switch camera
activation
Detectives responsible for conducting
interviews will have access to an
easy-to-use solution that will reliably
capture crucial statements and
important body language. This
evidence can then be reviewed later
and used when building a case.
The system is controlled with touch
panels that are pre-installed with
Axon Interview software. With a
simple tap of the screen, detectives
can start an interview from either
inside or outside of the interview
room. The touch panel also unlocks
time-saving workflows that can be
leveraged during an interview—such
as metadata entry to make evidence
management easier, audio/video
masking to protect individual privacy,
note-taking tools, and bookmarking
features to flag points of interest in
an interview for later review.
Additionally, command staff or other
personnel can keep track of
interviews as they happen through
Axon Interview's Live Streaming
application. The personnel can view
multiple rooms at once and add
notes and markers to an interview in
progress. For security, access to
interview rooms via livestream can
be password protected.
Features and benefits
REDUNDANT ON-PREMISE
STORAGE SERVERS to prevent the
loss of critical evidence if a
connectivity issue were to occur prior
to uploading to the cloud
A CONTINUOUS RECORDING
BUFFER that temporarily stores
audio and video to local servers,
which allows agencies to retrieve
evidence if a user forgot to start a
recording
A SECURE EVIDENCE UPLOAD
PROCESS TO AXON EVIDENCE
that protects the chain of custody
and offers cloud-based storage
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1228
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
73 Video capable threat and weapons detection. a Yes The Fleet 3 in-vehicle camera
C No solution offers integrated Automatic
License Plate Recognition technology.
This technology can be used in
combination with pre-defined criteria
to alert based on a number of
factors, such as a vehicle being
stolen, or as part of an active search.
74 Related equipment complementary to the offering r: Yes Axon Signal technology utilizes
of the solutions in 71-73 above, including r No Bluetooth to activate nearby cameras
automated activation devices, lasers, monitors, in certain situations. This can be
recorders, microphones, and transmitters. based on activating a TASER,
withdrawing a weapon armed with
Axon Signal Sidearm, and a variety
of 12-volt signals in the vehicle,
including, for example, activating
sirens, a crash, or opening doors.
Certain Axon Interview cameras can
be configured to activate based on
motion.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1229
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
75 Technology, data storage, advanced analytics, : Yes Axon Evidence is a scalable, cloud-
redaction, and management software solutions and r No based Digital Evidence/Asset
applications for self-hosted, cloud-based, and Management System (DEMS), which
hybrid systems that are complementary to the stores all digital evidence in a
offering of the solutions in 71-73 above. centralized, secure system. Axon
Evidence integrates with the entire
Axon Ecosystem of devices and
applications, so your personnel can
use its suite of features to easily
store, organize, and view evidence.
Please see the attached solution
description for detailed information on
Axon Evidence.
Axon Evidence includes easy-to-use
case-building tools and sharing
workflows that allow users to build
cases out of the evidence stored in
the system. Once built, these cases
can then be shared across your
agency and with prosecuting partners
in other agencies and jurisdictions.
Axon focuses on creating solutions to
solve the complex challenges of
digital evidence management. Rather
than focusing solely on the camera
or "capture" aspect, Axon looks at
the bigger picture, considering the
costs of ingesting, managing,
retrieving, and sharing the data or
the "capture to courtroom" workflow.
We pay close attention to how
officers interact with the application,
as we believe it should conform to
the needs of law enforcement and
never the other way around.
After years of collecting feedback
and listening to input from law
enforcement, Axon created the Digital
Evidence Workflow (DEW)
framework. The DEW Framework
was designed to help agencies
make sense of complicated and
complex systems and highlight areas
where they could improve their
efficiency and effectiveness. The
Axon Evidence digital evidence
management solution was designed
to align with and simplify this
workflow.
Axon Evidence automatically
integrates with all Axon solutions
including TASER CEWs, Axon Fleet,
and Axon body-worn cameras. Axon
Evidence also has manual bulk
upload capabilities to ingest and
manage many other forms of digital
evidence.
Axon Evidence is a true end-to-end
solution providing the application and
the infrastructure required to run it.
With Axon Evidence, all you need to
access your evidentiary information is
an internet connection and a
standard web browser.
Axon Evidence can ingest assets
from multiple sources, manage them
simply with configurable metadata
fields, retrieve them with an
advanced search engine, automate
access control and retention with
intelligent workflow features, redact
videos using powerful tools for FOIA
requests, and collaborate effortlessly
with other stakeholders using secure
sharing features.
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, i 230
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
76 Accessories complementary to the offering above, a: Yes Docking stations
including docking stations, chargers, memory r No The Axon Body 3 cameras are
cards, cables, adapters, clips, mounts, batteries, compatible with two types of docks—
holsters, and harnesses. an 8-bay Dock and a 1-bay Dock.
Each dock is designed to charge the
camera or cameras, and provide a
connection to our DEMS, Axon
Evidence, to securely upload
evidence and receive the newest
operating system updates or
configuration changes.
Please see the attached Axon Body
3 and Axon Body 4 solution
descriptions for a images and
specifications.
Each dock function as an Ethernet
adapter, an unmanaged network
switch, and charger. All Axon Body 3
cameras are compatible with any
Axon Body 3 Dock. All that is
required to install an Axon Body 3
Dock, is the supplied Ethernet cable,
an active internet port that connects
to your network, and the included
power cord. Upload rates average
30 MBPS withing a dock.
Each time the Axon Body 3 camera
is docked, the time is automatically
checked and reset. The dates and
timestamps sync with the atomic
clocks at the National Institute of
Standards and Technology (NIST) and
cannot be altered, which protects the
chain of custody. The timestamp can
be displayed in local or UTC.
Axon also provides an option for
Wall Mount Brackets, which were
designed to minimize the device-
storage footprint, as well as provide
easy access to your device(s). The
docks are typically mounted at an
angle to help keep devices
connected and operating lights visible.
Mounts
The Axon Body 3 camera is a self-
contained audio-visual unit with no
external wires. The camera utilizes a
proprietary mounting system, allowing
it to fully attach or detach from a
mount in less than one second.
Please see the attached Axon Body
3 and Axon Body 4 solution
descriptions for a detailed list with
images of all mounting options.
Whether your officers decide to
mount their devices on a shirt, patrol
vest, jacket, or belt, our easy-to-use
mounting system—which includes an
attachment piece built into the back
of the device and an attachment
receiver built into each mount—allows
them to simply attach and lock the
camera in a desired place and
position. Officers can easily remove
and securely remount the camera as
needed and no alteration to uniforms
is necessary for most mounts.
Having multiple mounting options that
attach to a variety of uniforms and
clothing types can be both beneficial
and convenient. Axon provides both
low-retention mounts that are easy to
maneuver and breakaway, as well as
high-retention models that become an
integral part of the uniform. With
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, i 231
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
either option, officers can leverage
our secure mounting system with
RapidLock technology to help capture
truth.
The camera's magnetic mounts are
strong enough to hold the devices in
place while running or fighting. To
mitigate the jostling and bouncing
that might happen during a foot
pursuit or a physical altercation, Axon
camera mounts are designed to fit
on the centerline or above the
beltline of the user to benefit from
the human body's own mechanics for
absorption of impact and energy.
Axon Body 4 Point of View Module
The Axon Body 4 camera offers an
easily integrated point-of-view camera
called the Axon Flex POV Accessory.
The Flex POV module does not
require charging or offload. When a
Flex POV module is connected, Axon
Body 4 will buffer and record from
the POV module perspective. When
the POV module is disconnected,
Axon Body 4 will automatically switch
back to the Body Worn Camera
perspective.
When a Flex POV module is
connected to a user's camera for the
first time, Axon Body 4 will prompt
the user to set the POV orientation.
The orientation of the POV module
can be determined using the letter
on the top of the POV module when
mounted. Once set, orientation can
be updated using the camera menu.
Axon Body 4 Quick Disconnect
Charger
While the Axon Dock is the primary
means of charging, the Axon
cameras can be charged by any
electrical charger with a USB
connector. The Axon Body 4 uses a
USB 3.0, Type-C receptacle. This
flexibility allows an officer to charge
a camera from any location with a
USB-compatible power source.
The Axon Body 4 also includes a
magnetic disconnect charger for
additional ease of charging.
77 Services complementary to the offering above, a Yes A successful program depends on
including training, installation, and administration of r No the ease of implementation and the
warranty programs. experience of the deployment team.
Axon's Professional Services (PSO)
team includes experienced
professionals who have completed
hundreds of deployments covering
hundreds of thousands of cameras,
as well as the supporting evidence
management systems.
Axon's PSO, data migration, training
and Fleet installation teams have
extensive experience helping
agencies of all sizes implement their
body-worn and in-car camera
programs. By offering dynamic
deployment plans, experienced
deployment teams, and a solution
developed in-house specifically for
public safety, Axon is uniquely
positioned to provide customers with
an effective deployment, training, and
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1232
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
support experience.
With Axon, customers receive a full
solution, mitigating the project and
support risks associated with having
multiple, different suppliers. Axon has
the manufacturing capability, financial
capacity and skilled and available
workforce to ensure that a program
is successful. Our reputation for
going above and beyond to ensure
that our customers are not only
satisfied, but successful with our
products is well known throughout the
industry, and we invite all customers
to validate this with objective
resources.
By having our staff complete
installations, customers can expect
project alignment, with end users
gaining a more complete picture of
the features and functionality of the
solutions. Our PSO team is trained
specifically to install our proprietary
solutions, meaning customers will
benefit from having installers with the
most up-to-date product information,
product training, and installation
techniques.
Many of our PSO implementation
specialists joined Axon directly from
law enforcement and were
responsible for planning and
managing similar projects in their
former law enforcement roles. This
real-world experience is an invaluable
resource and allows them to predict
and overcome potential challenges as
well as effectively collaborate with
command and IT staff. Our staff can
also offer guidance on custom
workflows and processes to help use
your body-worn and in-car cameras
and DEMS effectively and in
compliance with local laws and
statutes.
When selecting a solution, it is worth
considering whether the hardware
and software were built from
company acquisitions or developed
by the same engineers who support
it today. The proposed body-worn
and in-car camera hardware and
DEMS software were designed and
maintained by Axon's in-house
engineers, allowing our teams to
easily pass on feedback for feature
requests as programs progress. Our
U.S.-based Technical Support team
can engage directly with our in-house
engineers for advanced
troubleshooting if the need arises.
At the beginning of each program,
we meet with customers to define
requirements and outline a project
schedule.
Our programs typically include items
required to:
Migrate your existing data;
Establish integrations with your
current platforms as defined in the
requirements;
Build and deliver your solutions;
Configure all body-worn camera
LTE sim cards, establishing them on
the appropriate carrier networks, and
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, i 233
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
managing all body-worn LTE data
plans.
Create your initial configuration
in Axon Evidence;
Train your administrators;
Install your in-car cameras and,
Provide long term support.
Deployments are led by Axon's PSO
team, who will begin by reviewing
the proposed project plan with
designated point of contact. Axon's
PSO team will coordinate direction
with this point of contact throughout
the project to accomplish the tasks
necessary for a smooth, successful
implementation. During the
implementation kick-off calls, our
resources will work collectively to
refine the plan, and define a final
schedule.
These initial discussions will set
expectations for deployment timing
and staffing. Administrator guides,
networking information, and other
critical solution information will be
provided to your program point of
contact to assist with planning.
Axon's PSO team will also evaluate
the project for proper scoping and
follow-up to obtain additional
information if necessary prior to on-
site services. This may include
information on network
specifications/bandwidth, CAD/RMS
integration, desired offload method,
and other system information that
may require involvement from your
network administrators or IT team. It
is important to agree on a solid plan
at the beginning of the program, as
well as to set the policies that will
guide how data is migrated and
establish the rules that will be used
to configure the systems.
The resulting plan will be
documented and shared with each
member of the team, providing the
structure to successfully complete
your project implementations.
Having your policies in place before
deployment begins helps to
streamline the go-live process and
ensures officers are prepared to use
the system as soon as possible.
Additionally, necessary categories in
Axon Evidence should be considered,
as they determine evidence retention.
Categories are completely
customizable to meet your local
policies and laws. To ensure proper
input and legal compliance,
customers should gather the following
agency and community stakeholders
before building your body-worn and in-
car camera policies.
POLICY MAKERS — Stakeholders
such as command staff and
community leaders should be
included when developing body-worn
and in-car camera policies.
FIELD TRAINING OFFICERS —
Officers who represent the end users
of the devices.
EVIDENCE CUSTODIANS -
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Including those who will be
responsible for digital evidence
sharing is key.
LEGAL REPRESENTATIVES —
Including members of the larger legal
community can assist with community
alignment and buy-in.
Once the proper stakeholders are
gathered, Axon's team will
collaborate with customer personnel
to help draft the policy definitions
necessary for the successful use of
Axon Evidence.
First, user roles should be
considered. User roles and their
permissions in Axon Evidence are
highly customizable, and our PSO
team can assist with the
development of custom roles during
deployment. Identifying the level of
permissions needed (such as the
ability to view evidence, share
evidence, download evidence, restrict
evidence, etc.) for each role is
customized. The guides provided by
the PSO coordinator during initial
planning conversations will help with
this task.
When determining necessary custom
retention categories, customers
should consider consulting State
Retention Schedules or other legal
guidance. During on-site services, our
PSO team can then offer guidance
to set up these pre-determined
retention categories in Axon
Evidence. Having these critical
system policies in place prior to
deployment will support a quicker,
more thorough roll-out.
While the primary Evidence solution
will be maintained in the cloud, there
can be a number of areas where
Axon and customers will need to
agree on information technology
approaches and requirements.
This primarily includes decisions
related to LTE and Wi-Fi uploads,
networking permissions for body-worn
camera docks, and offload methods
for the Fleet 3 system.
These discussions will happen early
in the program, allowing Axon to
finalize details of the implementation
plan, including configuration and
installation requirements.
For customers with existing DEMS,
Axon will help define a migration
strategy. Axon Evidence is designed
to be highly configurable, and
supports the creation of both free-text
metadata (tags) and customer-defined
metadata fields. The flexibility of
Axon Evidence ensures customers
get the information they need that is
most effective for searching, while at
the same time standardizing their
terminology over time. This supports
greater efficiency, less re-training,
and ultimately greater organizational
value.
Every system your agency uses may
be organized a little differently. For
example, in your in-car video
management system, you may
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classify evidence as "Evidence Type"
whereas in your CCTV system you
may classify evidence as "Offense".
Axon's migration process allows
customers to visualize and map out
how they want this information to
appear in Axon Evidence.
Axon will work with customers to
design a metadata mapping schema
for Axon Evidence based on the
metadata tags and fields from the
legacy system. Based on this
mapping schema, an Axon Field
engineer will use our automated tools
to map the desired metadata to
fields, pre-append any audit
information into Axon Evidence audit
logs and upload the assets with this
information populated in Axon
Evidence.
Axon will demonstrate this migration
in a test environment for customers
to review and sign off that the data
is uploaded and organized as
desired.
Ingesting and pre-appending the audit
trail for each piece of evidence
maintains full evidentiary integrity as
you migrate systems automatically.
This allows Axon Evidence to be a
single source of truth detailing the
lifespan of your evidence.
Upon sign-off, Axon will install the
migration tools and initiate upload
into the live environment. The upload
of historical data will commence after
all legacy cameras are
decommissioned to ensure that no
evidence is lost in the transition.
Training
Training Overview
Axon's training approach is aligned
with the overall coordination of the
integrated body-worn camera, in-car
camera, and digital evidence
management solution implementation.
Our approach ensures that those
responsible for administering the
digital evidence ecosystem, as well
as those responsible for using our
systems and devices, have multiple
options for initial and recurring
training.
We will provide initial training, as
well as access to the on-line Axon
Academy for refresher training, and
future training of new users. Axon is
highly flexible with our training
options, and can adjust courses and
approaches as needed based on
discussions in the project planning
phase.
Training is largely centered around
the types of users and devices,
focusing on those with administrative
responsibility, in house trainers,
detectives, redaction technicians, body-
worn camera users and Fleet users.
Our proposed training is outlined
below.
Training Materials
Our Professional Services team will
provide soft copies of User Guides,
Axon Quick Start Guides, and
Manuals, Axon Evidence
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Administrator Reference Guide, Axon
Evidence Security Guide, End-to-End
Deployment Guide, Implementation
Best Practices Guideline, and a Go-
Live Checklist.
Additional curriculum and support
materials include, but are not limited
to:
Job Aids
E-Learning Certification
Programs
Video Training Demonstrations
Software Simulations
Enrollment for Virtual Classes
Recordings of Previous
Classes and Demonstrations
Sample Lesson Plans
Key User Training (Train the Trainer)
End users can be trained one by
one or in a train-the-trainer style. For
a department of the size of
Champaign, we advise training an
initial subset of key end users. This
group will serve several roles,
including confirmation of system
functionality, performance, and
feedback on any localized issues that
had not been previously identified.
This initial subset of trainees can act
in a "train the trainer" capacity for
their co-workers and typically become
a resource when newer users are
activated and require training or
assistance.
System Administration Training
System Administrator training typically
consists of a session covering
custom roles and permissions,
retention categories, and other critical
Axon Evidence settings.
Additionally, Axon Evidence features
will be discussed, including working
with evidence, redaction capabilities,
case functionality, reporting options,
audit trails, and device inventory.
Administrators will also learn how to
configure items specifically related to
Axon Body 3, Axon Fleet 3, Axon
Signal, and ALPR.
Each System Administrator training
session is generally three to four
hours in length and can
accommodate up to 10 users.
Axon Evidence User Training
If training for evidence technicians,
supervisors, detectives, or redaction
technicians is necessary for your
program, our team can accommodate
those needs. These sessions are
customized and will cover portions of
Axon Evidence that are central to the
job functions of those in attendance.
Recommended Class Structure /
Training Plan
Under this project, Axon will provide
the following training classes:
One (1) three-hour Super User
(Administrative) Training session (two
(2) sessions can be conducted, if
needed). There is no limit to the
number of attendees for these
sessions.
One (1) three (3) hour Train
the Trainer session. There is no limit
to the number of attendees for these
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sessions.
One (1) one and a half (1.5)
hour Evidence Tech Training. There
is no limit to the number of
attendees for these sessions.
Fleet 3 Training - Generally,
end users will be trained on the
system when they return to pick up
their vehicle after hardware
installation is complete. They will be
trained on system operation and best
practices. This process can be
modified if needed; in some larger
agencies a group of end users may
be trained, who will then train other
groups of end users.
The customer trainers would then
complete the rollout of the cameras
and training to all the officers. The
number of classes will vary
depending on the size of each
department. For customer train the
trainer rollout, we recommend a limit
of 15 officers per class.
Training is normally conducted at the
beginning of a shift so that the
officer can begin using the
equipment immediately. Having
training coincide with deployment
reinforces the material taught during
training and allows any issues that
arise to be addressed by training
staff immediately.
While this is our recommended and
proposed class structure and
curriculum, our approach is flexible
and can be modified to meet the
needs of the City.
Additional Training Resources and
Continued Learning
Our continued learning site, Axon
Academy, is your go-to online
resource for learning more about
your TASER smart weapon, Axon
camera, Axon Evidence account, and
how each of these components
interface with other elements of the
Axon ecosystem. Supported by the
Police One web infrastructure, Axon
Academy is a convenient and secure
way of accessing information to help
agencies make the most of the Axon
Ecosystem of products and digital
evidence management software.
Within Axon Academy, there are
three different ways to learn:
ON-DEMAND E-LEARNING
MODULES — Each of these modules
address a different element of the
Axon Ecosystem and provide a self-
paced, individual learning experience
whenever is convenient for your users
VIRTUAL TRAINING
COURSES — these courses are
offered live via the web, and give
your users the ability to participate in
a class and interact with the instructor
CERTIFICATION PROGRAMS —
Our comprehensive certification
programs allow learners to pull
together a specified list of resources
to quantify their knowledge in a
particular area (e.g., CEWs, Axon
Evidence, Axon cameras).
Training content is developed and
maintained by Axon subject matter
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experts and supporting documentation
is designed to provide a simple and
straightforward way of learning about
specific topics. The database
continues to grow as our product
and service offering expands.
Fleet 3 Installation
Axon Fleet 3 significantly reduces the
need for bulky and expensive
components often seen in traditional
in-car solutions. With Axon Fleet 3,
customers will benefit from minimally-
designed system components such
as our integrated cameras built to
capture both audio and video, as
well as provide integrated ALPR
capability. Our sleek hardware and
non-obtrusive wiring installation help
optimize space within the patrol
vehicle and promote an open and
safe cabin in which an officer can
move about freely and unobstructed.
The Axon Fleet 3 in-car system has
a small form factor designed to offer
a discreet and inconspicuous setup
within a variety of vehicles, including
civilian, unmarked, and patrol
vehicles. Our team will work with
customers to identify mounting
locations within the vehicle that limit
unwanted attention.
Our proposed solution will include all
necessary wiring. Axon Fleet 3 has
been developed to utilize Power over
Ethernet (PoE) connections, which
offer both greater connection speed
and stability. All wiring will be
installed and run underneath the
lining of the vehicle or with the
shape of the vehicle where possible.
Any exposed wire will be secured,
mounted, and bundled together to
avoid any loose cabling.
During installation, our team will work
with customers to determine the best
mounting option for Axon Fleet 3
cameras in each vehicle, while
keeping practical use and officer
safety in mind.
Cameras are typically mounted to the
windshield or rear glass with an
adhesive and can be removed
without permanent damage. The
offered Fleet 3 system includes two
cameras: the dual view, forward
facing camera that includes the
ALPR camera, and the interior
camera to capture the rear cabin.
The Axon Fleet 3 Dual-View
Camera is mounted on a swivel-ball
joint that allows the camera to be
panned and tilted to ensure objects
of interest are within the camera's
field of view. It supports 360-degree
articulation. An Internal spring
provides consistent sensory feedback
as a user makes adjustments. The
swivel-ball joint has detents that click
in place every 22.5 degrees of
horizontal rotation (pan) to hold the
camera in the desired position.
The Axon Fleet 3 Interior Camera
is mounted on an adjusted angle
mount that allows the camera to be
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tilted up or down to ensure objects
of interest are within the camera's
field of view. The Interior Mount can
be adjusted to capture a
comprehensive view of the cabin.
Long Term Support
In our view, a project is not over
when a deployment is concluded.
The final portion of any Axon delivery
is our professional customer support,
which starts after deployment
concludes and continues for the life
of the solution. Axon has included an
initial five-year warranty as part of
this project.
We have a multi-level approach to
service, including our account specific
Customer Success Managers, our
24/7 technical support and our Return
Merchandise Authorization (RMA)
team to help our law enforcement
partners have the most successful
body-worn, in-car camera and digital
evidence management programs
possible.
We begin the post-deployment
process with a survey that allows all
customers to provide feedback
directly to Axon leaders, and we
provide multiple options for getting
help, offering suggestions, or
expanding your Axon ecosystem.
Customer Success Manager
We assign a customer success
manager (CSM) to your account for
the remainder of your contract. Their
goal is to support your day-to-day
needs, educate you on new features,
and help you receive value from your
investment. Your CSM will wear
multiple hats, from project
management to product expert to
consultant, and will continually be
focused on making the City more
efficient and confident in your daily
workflows.
As your program develops and
progresses, your CSM can take
hardware and software feedback and
pass it along to our engineers—
another benefit of deploying a
solution that is serviced by the same
engineers who developed it. In fact,
many new features have been built
directly from such suggestions from
our law enforcement partners. They
will also work with your sales
executive if any further purchases are
desired. Your CSM can be reached
by phone or email and can be
adaptable to your communication
preferences.
24/7/365 Technical Support
Our Technical Support team is US-
based and offers live phone support
24 hours a day, seven days a week.
This is included as part of your
investment in the Axon ecosystem
and any member of your agency can
call; our staff will help anyone with
their questions, not just supervisors.
A caller is usually talking with one of
our support staff within 30 seconds
of placing their call. Online, email-
based support and remote-location
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troubleshooting are also included.
If a technical issue requires
advanced troubleshooting or
interfacing with our in-house
engineers, our Senior Technical
Support team (Tier 2) can take over
from the Technical Support team (Tier
1). All senior technical support
representatives hold certifications
from their respective governments for
access to CJI. The team currently
holds a variety of education and
information technology certifications,
and many have a background in law
enforcement.
RMA Process
If equipment needs to be returned for
repair or warranty work, we make
the process as simple and hassle-
free as possible. Axon's return
material authorization (RMA) request
process is housed directly within
Axon Evidence, allowing users with
appropriate permissions to create
repair requests easily.
Our US-based RMA team works out
of our Scottsdale, AZ headquarters.
All returns are initiated, tracked, and
managed using the hardware's
unique device serial number, which
also correlates with warranty status
and helps protect evidence integrity if
evidence recovery is needed. Axon's
RMA process is also integrated with
FedEx and return labels are provided
at no extra cost.
Table 15: Industry Specific Questions
Line Question Response
Item
78 Describe the security features of your Axon Evidence, the same application used for managing TASER evidence, is a
proposed solutions in relation to data cloud-based solution that complies with the Federal Bureau of Investigation's Criminal
security. Justice Information Services (CJIS) Security Policy, which sets the minimum-security
requirements to provide an acceptable level of assurance to protect the full lifecycle
of Criminal Justice Information (CJI).
Axon Cloud Services was designed and is operated to ensure that it is compliant
with the FBI CJIS Security Policy at both the application and data storage layers.
Customers can be assured that their digital data is protected by a robust
information security program that is designed to exceed the CJIS security
requirements as well as provide protection against current and emerging threats. The
Axon CJIS Compliance White paper outlines the specific security policies and
practices for Axon Evidence and how they are compliant with the CJIS Security
Policy. Read more about Axon's CJIS Compliance program and commitments here.
http://www.axon.com/compliance.
Axon Evidence offers numerous data security management functions to meet and
exceed industry standards for the architecture and security of Axon Evidence. Axon
has developed and operates secure software development lifecycle procedures
(SDLC). Execution within the SDLC ensures security is evaluated at every phase of
development and that quality measures are met.
All evidence data is encrypted at rest and in transit. Robust SSL/TLS is
implemented for data in transit using TLS 1.2 with a 256-bit connection and Perfect
Forward Secrecy. Evidence data stored at rest is encrypted with at least 256-bit
AES.
The graphic below offers a high-level view of the various layers of security
implemented in the CJIS compliant solution.
Axon's compliance with a number of security standards in addition to CJIS
demonstrate our commitment to providing a trustworthy platform to our customers,
and offers a way to understand the controls put in place to secure Axon Evidence
and the data you store in it. These additional certifications, compliance measures,
and security assurances include:
ISO/IEC 27001:2013 Certified - Information Security Management Standards
ISO/IEC 27017:2015 Certified - Code of Practice for Information Security Controls
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ISO/IEC 27018:2019 Certified - Code of Practice for Protecting Personal Data in
the Cloud
CALEA Standard 17.5.4 Compliant
HIPAA and HITECH
AICPA SOC 2 Type 2 Reporting (Applicable only to Axon Evidence)
Cloud Security Alliance - CSA STAR Attestation (Level Two)
Cloud Security Alliance - CSA STAR Self-Assessment (Level One)
Accessibility Conformance Report - WCAG 2.0 & VPAT/Section 508
BWC Security Overview
Law enforcement data is among the most sensitive in the world and, with Axon's
robust information security program, we can help keep that data protected at all
times. Our latest body-worn camera, Axon Body 3, includes a number of security
features that help keep your valuable evidence and other information safe.
Both physical and software approaches ensure the security of data even if the
camera is lost or stolen, and help you maintain a proper chain of custody.
Physical Security
SECURED COMPARTMENT — Axon assembles Axon Body 3 cameras with
Torx screws, thus preventing access to the storage without proper tools.
EMMC STORAGE (EMBEDDED MULTIMEDIA CARD) — eMMC storage is
populated on the circuit board rather than using an SD card. Accessing and reading
eMMC is difficult and would require destruction and/or modification of the circuit
board. Videos cannot be deleted from the camera. Cameras will not natively mount
into a Microsoft Windows operating system like a mass storage device such as a
flash drive or external hard drive would.
Software/Firmware Security
NO PARTITION TABLE — The storage media does not have a partition table and
will show as an unreadable drive/ card (under any operating system).
ENHANCED VIDEO AUTHENTICITY & INTEGRITY VALIDATION — Authentication
and validation checks between the camera and Axon Evidence;
SIGNED COMMANDS — Cryptographic validation of commands sent to the camera
from Axon Evidence;
SECURE BOOT — Only trusted, cryptographically signed firmware will run on the
camera;
HASH TREE IMPLEMENTATION — Facilitates multiple layers of forensic integrity;
DISK ENCRYPTION — While on the device, evidentiary video is protected from
manipulation with AES-XTS 128-bit encryption. Currently AES-128 is acceptable for
protection of classified data, up to SECRET, by the US federal government.
Secure Transfer
The Secure Upload Process
Axon cameras are designed to protect and preserve the evidence they capture. The
cameras store all video files securely in onboard storage until the files are
completely and successfully transferred into the digital evidence management system.
All communication between the Axon Body 3 camera and Axon Evidence is
conducted over 256-bit AES encryption to safeguard data during transfer.
During offload from the camera to Axon Evidence:
1. The precomputed SHA-2 cryptographic hash tree is located for each video
that needs to be uploaded and each SHA-2 hash tree is computed immediately
after the corresponding MP4 video finishes recording.
2. The SHA-2 cryptographic hash tree and video metadata are transmitted to
Axon Evidence. The MP4 video files are saved securely on Axon Evidence in their
original state, as verified by the SHA-2 hash tree function.
3. Upon completion of the upload process, the SHA-2 cryptographic hash tree
values are evaluated to detect data corruption of any kind. A contiguous SHA-2
hash is computed after this verification step.
4. Once the hash values and data integrity are verified, the file is confirmed to
be uploaded, and the corresponding video files are deleted from the camera.
If a transfer is terminated before its video files are fully uploaded, any files not
completely uploaded to Axon Evidence will remain on the camera, so that upload
can resume the next time the camera is docked or connected.
Loss of power to an Axon camera will not cause data loss or corruption. The
devices maintain a suitable amount of backup power to ensure proper shutdown. If
a device were to lose power, it would properly close out all incident files (videos) to
ensure that no data was lost or corrupted. In the event of sudden and complete
power loss, the device will perform a video recovery operation during the next boot
process and close out the incident file. The interrupted recording file, as well as any
previously recorded files, will be available once power is restored.
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79 Describe the data storage, Artificial As a cloud-based system, Axon Evidence's architecture is modular, scalable, and
Intelligence (Al) analytics, and management extensible. All data is stored in the Evidence instance at a Microsoft Azure data
features and functionality as they relate to center. Managing the vast amount of digital evidence available to agencies today
your proposed products. can be overwhelming. Especially when the burden is on end users to keep evidence
organized—no matter the source. This becomes even more difficult when digital
evidence is stored in various locations, on different devices, and across many
platforms.
Axon's unlimited third-party storage plan—which includes storage for both Axon-
captured evidence and third-party evidence—offers agencies a modernized approach
to digital evidence management that is affordable, convenient, modular, secure and
can scale to meet any storage requirements.
With unlimited storage, Axon Evidence can be the main source of storage for all
digital evidence. You can then easily manage, store, share, receive, and investigate
your data all from a single system.
To help with the usability of large data volumes, content that has not been viewed or
accessed for six months may be moved into archival storage. Archived files are still
searchable and can be retrieved with a single click.
Interview Room
Axon Interview uses a local storage server to temporarily store video before upload
to Axon Evidence. This is in place to ensure that no evidence is lost due to
communications issues.
Axon Body Worn Cameras
Axon cameras will never overwrite previously recorded footage. It is not possible to
delete or modify any video content on the device; videos are only deleted from the
camera once they completely and verifiably upload to the application. This safeguard
ensures no video content is accidentally lost or altered.
The Axon Body 3 has 64 GB of non-removable storage to house captured video
files and the camera's operating system. This is sufficient to hold 11 to 46 hours of
recorded video (depending on resolution).
The Axon Body 4 has 128 GB of non-removable storage on a solid state eMMC to
house captured video files and the camera's operating system. This is sufficient to
hold 11 to 103 hours of recorded video (depending on resolution).
Axon Performance
Axon Performance allows supervisors or managerial-level staff to review their
agency's body-worn camera, Fleet and TASER metrics.
Not only can Axon Performance help an agency adhere to policies and programs
currently in place, but they can leverage the technology to identify gaps in
performance and evidence management. By gathering this information, your agency
can work to train and improve an officer's skill set.
Please see the attached solution overview for more information.
Auto-transcription
As cases make their way through the justice system, an accurate transcript will be
required at some point. Manual transcription typically takes 4-10 times longer to
produce than the length of the actual audio, meaning there are often lengthy
backlogs and budget constraints, which slow the delivery of admissible evidence.
Furthermore, during the transcription process, transcribers are forced to repeatedly
listen to potentially disturbing audio to ensure accuracy. To address these issues,
Axon's Transcription Assistant offers access to powerful artificial intelligence (Al) and
an intuitive user interface (UI) to help make transcribing audio faster and more
efficient.
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80 Describe how your proposed product(s) or Axon Evidence is a Digital Evidence Management System (DEMS), and a large
systems integrates with Computer Aided benefit with Axon is that our full ecosystem of products natively integrates with Axon
Dispatch, Records Management, Digital Evidence. There is never a need to worry about the core integration of evidence
Evidence Management, and/or Situational collection, storage and management as Axon provides all these capabilities.
Awareness Systems.
Axon has a proven integration with situational awareness systems such as
RapidSOS and Flock through our Axon Respond API. This API is fully developed
and requires no additional work for customers. Generally, the situational awareness
systems will begin polling Axon Respond continuously, providing real-time access to
officer locations. The location data of both body-worn and Fleet cameras will flow
into these systems for visualization on their display.
Integration with CAD/RMS
Auto-tagging is a feature that categorizes videos based on the correlated event
metadata captured by the respective systems. Common data already collected by
the CAD or RMS, such Event ID, Event Type, Officer Badge ID, and Dispatched
and Cleared Times can be automatically associated with evidence, without the need
for manual intervention.
Integrating a CAD or RMS system with Axon Evidence will save officers valuable
time, because the majority of tags will be automatically added by the system.
With auto-tagging, officers simply record videos with Axon body-worn or in-car
cameras and upload them. Axon Evidence will use the data from the CAD and
RMS solutions to apply the appropriate tags. Officers will still be able to add
custom metadata tags in the field.
On a regular schedule, customers export a database-printout file to a specific folder
from the CAD or RMS software. The printout file format, generally an .xml or .csv, is
designed to comply with Axon Evidence requirements for integration.
Axon supplies a .NET 4.0 service "Integrator Application" on your server that
monitors the selected folder. When the service detects the presence of a printout
file, it encrypts the file using AES 256-bit encryption and sends it securely to Axon
Evidence. After Axon Evidence confirms receipt of the file, the application deletes
the local copy of the file.
Axon Evidence decrypts the printout file and parses the data found in the file. Using
an algorithm, Axon Evidence determines which evidence file each piece of data
applies to and tags those files appropriately. Evidence can be auto-tagged for 72
hours after upload, and then will require manual tagging.
When Axon Evidence finishes processing a batch of data received from the
CAD/RMS solution, it sends the specified recipients a reporting email that includes
summary results of the processing and detailed reports about evidence matched.
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81 Describe how your system allows for Sharing Evidence
secured sharing of videos -file sharing Axon Evidence enables users to share content with internal and external
systems. stakeholders without the need for additional licenses. This includes other agencies
already using Axon Evidence or Axon Justice Premier, as well as external users
who do not have Axon Evidence accounts.
Sharing with Outside Agency Axon Evidence Users
Axon Evidence makes it easy to share evidence and cases with other Axon
Evidence agencies, as well as those utilizing our Justice Premier solution for
prosecutors and public defenders. Since these external users already have Axon
Evidence credentials, shared evidence can be used in the same way as their own
digital evidence. After evidence is added to Axon Evidence, a user can simply
share the case with any of their trusted partner agencies with Axon Evidence
credentials.
As users share evidence with partner agencies, the partner agencies will only have
access to the data a user has chosen to share via an access list. All unshared
data remains completely unavailable.
When files are shared with a partner agency, Axon Evidence sends a copy of the
files and their associated metadata, which the partner agency can manage
independently without affecting the original evidence. Any evidence that is shared is
preserved in its original form in the sharer's instance of Axon Evidence.
Sharing With Non-Axon Evidence Users
A user can share evidence with those who are not Axon Evidence users by
emailing a download link to an external email address. Audit Trails, Table of
Contents, and Transcripts, an Optional Message and the Duration in days that the
share is active, can all be shared with the core evidence.
All included documents will be made available via a ZIP folder, which a recipient
can access without having to sign into an Axon Evidence account.
There are no additional authorizations or licenses required by Axon to share files
using this method. However, please note that access can no longer be centrally
controlled once it is downloaded locally.
Data Export
Users cannot modify original videos captured for chain of custody and chain of
evidence reasons. If the original content or video evidence is uploaded as an MP4
it will be downloaded as an MP4 for review. Axon does not apply any proprietary
formats when files are exported. This applies with any files such as PDF, DOC, AVI,
WAV, MP3, AAC, etc. At the time of upload an SHA cryptographic hash function is
generated and used to verify the integrity of the content uploaded. This SHA hash is
also available at time of download for verification of authenticity.
82 Detail how your system complies with Axon Evidence, the same application used for managing TASER evidence, is a
Criminal Justice Information Systems cloud-based solution that complies with the Federal Bureau of Investigation's Criminal
(CJIS) security requirements. Justice Information Services (CJIS) Security Policy, which sets the minimum-security
requirements to provide an acceptable level of assurance to protect the full lifecycle
of Criminal Justice Information (CJI).
Axon Cloud Services was designed and is operated to ensure that it is compliant
with the FBI CJIS Security Policy at both the application and data storage layers.
Customers can be assured that their digital data is protected by a robust
information security program that is designed to exceed the CJIS security
requirements as well as provide protection against current and emerging threats. The
Axon CJIS Compliance White paper outlines the specific security policies and
practices for Axon Evidence and how they are compliant with the CJIS Security
Policy. Read more about Axon's CJIS Compliance program and commitments here.
http://www.axon.com/compliance.
Exceptions to Terms, Conditions, or Specifications Form
Only those Proposer Exceptions to Terms,Conditions,or Specifications that have been accepted by Sourcewell have been
incorporated into the contract text.
Documents
Ensure your submission document(s) conforms to the following:
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1245
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
1. Documents in PDF format are preferred. Documents in Word, Excel,or compatible formats may also be provided.
2. Documents should NOT have a security password,as Sourcewell may not be able to open the file. It is your sole responsibility to
ensure that the uploaded document(s)are not either defective, corrupted or blank and that the documents can be opened and viewed
by Sourcewell.
3.Sourcewell may reject any response where any document(s)cannot be opened and viewed by Sourcewell.
4. If you need to upload more than one(1)document for a single item,you should combine the documents into one zipped file. If the
zipped file contains more than one(1)document, ensure each document is named, in relation to the submission format item responding
to. For example, if responding to the Marketing Plan category save the document as"Marketing Plan."
• Pricing-2023 Axon Pricebook-Sourcewell 2.0.xlsx-Tuesday October 10,2023 15:41:59
• Financial Strength and Stability-AXON_2022_AnnualReport.pdf-Tuesday October 10,2023 15:42:15
• Marketing Plan/Samples-Cooperative Contract Marketing Example.docx-Wednesday October 11,2023 15:08:36
• WMBE/MBE/SBE or Related Certificates (optional)
• Warranty Information-Axon-Master Services and Purchasing Agreement-Sourcewell 101223.docx-Tuesday October 10,2023
15:43:02
• Standard Transaction Document Samples-Axon-Master Services and Purchasing Agreement-Sourcewell 101223.docx-Tuesday
October 10,2023 15:42:43
• Upload Additional Document-Product Descriptions.zip-Tuesday October 10,2023 15:46:25
• Requested Exceptions-Sourcewell RFP 101223-Axon's Exceptions.docx-Tuesday October 10,2023 15:42:34
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1246
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
Addenda,Terms and Conditions
PROPOSER AFFIDAVIT AND ASSURANCE OF COMPLIANCE
I certify that I am the authorized representative of the Proposer submitting the foregoing Proposal with the legal authority to bind the
Proposer to this Affidavit and Assurance of Compliance:
1. The Proposer is submitting this Proposal under its full and complete legal name,and the Proposer legally exists in good standing in
the jurisdiction of its residence.
2. The Proposer warrants that the information provided in this Proposal is true,correct,and reliable for purposes of evaluation for
contract award.
3. The Proposer, including any person assisting with the creation of this Proposal, has arrived at this Proposal independently and the
Proposal has been created without colluding with any other person,company,or parties that have or will submit a proposal under
this solicitation;and the Proposal has in all respects been created fairly without any fraud or dishonesty.The Proposer has not
directly or indirectly entered into any agreement or arrangement with any person or business in an effort to influence any part of
this solicitation or operations of a resulting contract;and the Proposer has not taken any action in restraint of free trade or
competitiveness in connection with this solicitation.Additionally, if Proposer has worked with a consultant on the Proposal,the
consultant(an individual or a company)has not assisted any other entity that has submitted or will submit a proposal for this
solicitation.
4. To the best of its knowledge and belief,and except as otherwise disclosed in the Proposal,there are no relevant facts or
circumstances which could give rise to an organizational conflict of interest.An organizational conflict of interest exists when a
vendor has an unfair competitive advantage or the vendor's objectivity in performing the contract is, or might be, impaired.
5. The contents of the Proposal have not been communicated by the Proposer or its employees or agents to any person not an
employee or legally authorized agent of the Proposer and will not be communicated to any such persons prior to Due Date of this
solicitation.
6. If awarded a contract,the Proposer will provide to Sourcewell Participating Entities the equipment, products, and services in
accordance with the terms,conditions, and scope of a resulting contract.
7. The Proposer possesses, or will possess before delivering any equipment, products, or services, all applicable licenses or
certifications necessary to deliver such equipment, products, or services under any resulting contract.
8. The Proposer agrees to deliver equipment, products, and services through valid contracts, purchase orders,or means that are
acceptable to Sourcewell Members. Unless otherwise agreed to,the Proposer must provide only new and first-quality products and
related services to Sourcewell Members under an awarded Contract.
9. The Proposer will comply with all applicable provisions of federal,state,and local laws, regulations, rules,and orders.
10. The Proposer understands that Sourcewell will reject RFP proposals that are marked"confidential"(or"nonpublic,"etc.), either
substantially or in their entirety. Under Minnesota Statutes Section 13.591, subdivision 4,all proposals are considered nonpublic
data until the evaluation is complete and a Contract is awarded.At that point, proposals become public data. Minnesota Statutes
Section 13.37 permits only certain narrowly defined data to be considered a"trade secret,"and thus nonpublic data under
Minnesota's Data Practices Act.
11. Proposer its employees,agents,and subcontractors are not:
1. Included on the"Specially Designated Nationals and Blocked Persons"list maintained by the Office of Foreign Assets Control
of the United States Department of the Treasury found at: https://www.treasury.gov/ofac/downloads/sdnlist.pdf;
2. Included on the government-wide exclusions lists in the United States System for Award Management found at:
https://sam.gov/SAM/;or
3. Presently debarred,suspended, proposed for debarment,declared ineligible,or voluntarily excluded from programs operated
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1247
DocuSign Envelope ID:CB7601 E9-C34C-4224-A447-0295D1527B21
by the State of Minnesota;the United States federal government or the Canadian government,as applicable; or any
Participating Entity.Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal offense
related to the subject matter of this solicitation.
i By checking this box I acknowledge that I am bound by the terms of the Proposer's Affidavit, have the legal authority to submit this
Proposal on behalf of the Proposer,and that this electronic acknowledgment has the same legal effect,validity, and enforceability as if I
had hand signed the Proposal. This signature will not be denied such legal effect,validity, or enforceability solely because an electronic
signature or electronic record was used in its formation. - Kenneth Maum,Senior Proposal Manager,Axon
The Proposer declares that there is an actual or potential Conflict of Interest relating to the preparation of its submission, and/or the
Proposer foresees an actual or potential Conflict of Interest in performing the contractual obligations contemplated in the bid.
r Yes r No
The Bidder acknowledges and agrees that the addendum/addenda below form part of the Bid Document.
Check the box in the column"I have reviewed this addendum" below to acknowledge each of the addenda.
I have reviewed the
File Name below addendum and pages
attachments(if
applicable)
Addendum_?1_RFP_101223_Public_Safety_Surveillance r 3
Thu October 5 2023 08:32 AM
Addendum_10_RFP_101223_Public_Safety_Surveillance 1
Mon October 2 2023 03:56 PM
Addendum_9_RFP_101223_Public_Safety_Surveillance F 1
Tue September 26 2023 03:16 PM
Addendum_8_RFP_101223_Public_Safety_Surveillance r 1
Thu September 21 2023 04:09 PM
Addendum_7_RFP_101223_Public_Safety_Surveillance 1
Thu September 21 2023 07:35 AM
Addendum_6_RFP_101223_Public_Safety_Surveillance r 1
Wed September 20 2023 12:49 PM
Addendum_5_RFP_101223_Public_Safety_Surveillance r 1
Mon September 18 2023 03:49 PM
Addendum_4_RFP_101223_Public_Safety_Surveillance 1
Fri September 15 2023 10:52 AM
Addendum_3_RFP_101223_Public_Safety_Surveillance r 1
Tue September 5 2023 03:47 PM
Addendum_2_RFP_101223_Public_Safety_Surveillance I✓ 2
Fri August 25 2023 01:53 PM
Addendum_1_RFP_101223_Public_Safety_Surveillance r 2
Fri August 25 2023 11:11 AM
Bid Number: RFP 101223 Vendor Name:Axon Enterprise, 1248
Docusign Envelope ID: B1 E3F23E-689D-488C-8255-0EB13BEC2BC7
AMENDMENT#1
TO
CONTRACT#101223-AXN
THIS AMENDMENT is effective upon the date of the last signature below (Effective Date) by and
between Sourcewell and Axon Enterprise, Inc. (Supplier), collectively referred to as "parties."
Sourcewell awarded a contract to the Supplier to provide Public Safety Video Surveillance
Solutions with Related Equipment, Software and Accessories to Sourcewell and its Participating
Entities, effective February 6, 2024, through December 15, 2027 (Contract).
Supplier requested that its Canadian affiliate, Axon Public Safety Canada, Inc., be named as an
additional Contract holder.
Therefore, the parties agree that as of the effective date of this Amendment, the named
Contract holder "Axon Enterprise, Inc." in Contract# 101223-AXN will be replaced with "Axon
Enterprise, Inc. and it's Canadian affiliate Axon Public Safety Canada, Inc."
Except as amended by this Amendment, the Contract remains in full force and effect.
Sourcewell Axon Enterprise, Inc. and it's Canadian
affiliate Axon Public Safety Canada, Inc.
Signed by: igned by:
By: (1sC A/Mt/5 By: [77r-CDFD2A139DD6489... 55DAEBB131A4424...
Jeremy Schwartz, Chief Procurement Officer Robert Driscoll, VP, Assoc. General Counsel
2/4/2025 I 10:39 AM CST 2/4/2025 I 9:07 AM MST
Date: Date:
Sourcewell Contract# 101223-AXN I Amendment#1
Page 1 of 1
249
Axon Enterprise,Inc.
Q-564844-45706.711JH
17800 N 85th St.
4144
Scottsdale,Arizona 85255 United States
VAT:86-0741227
Issued:02/18/2025
yQuote Expiration:03/17/2025
Domestic:(800)978 2737 Estimated Contract Start Date:06/15/2025
International:+1.800.978.2737
Account Number:115425
Payment Terms:N30
Delivery Method:
SHIP TO BILL TO SALES REPRESENTATIVE PRIMARY CONTACT
Yakima Police Dept.-IT Services Basement Floor Yakima Police Dept.-WA
129 N 2nd St 129 N 2nd St James Hillary Tory Adams
Yakima, Yakima Phone:+1 2063999490 Phone:(509)575-6200
WA WA
98901-2613 Email:jhillary@axon.com Email:tory.adams@yakimawa.gov
98901-2613 Fax: Fax:(509)575-6007
USA USA
Email:
Quote Summary Discount Summary
1—Program Length 60 Months 1 Average Savings Per Year $93,809.85
' TOTAL COST $1,058,173.36
ESTIMATED TOTAL WI TAX $1,145,427.63 TOTAL SAVINGS $469,049.24
Page 1 Q-564844-45706.711JH 250
Payment Summary
Date Subtotal Tax Total
Mar 2025 $78,301.20 $6,497.81 $84,799.01
May 2025 $18,786.00 $996.00 $19,782.00
Mar 2026 $97,087.20 $8,056.75 $105,143.95
May 2026 $143,184.34 $11,883.36 $155,067.70
Mar 2027 $97,087.20 $8,056.75 $105,143.95
May 2027 $143,184.34 $11,883.36 $155,067.70
Mar 2028 $97,087.20 $8,056.75 $105,143.95
May 2028 $143,184.34 $11,883.36 $155,067.70
Mar 2029 $97,087.20 $8,056.70 $105,143.90
May 2029 $143,184.34 $11,883.43 $155,067.77
Total $1,058,173.36 $87,254.27 $1,145,427.63
Page 2 Q-564844-45706.711JH 251
Quote Unbundled Price: $1,527,222.60
Quote List Price: $1,200,856.60
Quote Subtotal: $1,058,173.36
Pricing
All deliverables are detailed in Delivery Schedules section lower in proposal
Item Description Qty Term Unbundled List Price Net Price Subtotal Tax Total
Program
100847 TRUE UP-TASER 10 CERTIFICATION WNR 85 10 $48.55 $48.55 $41,267.50 $3,425.21 $44,692.71
C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 60 $135.79 $108.33 $91.50 $466,650.00 $38,724.76 $505,374.76
C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 50 $152.17 $108.33 $108.33 $460,402.50 $38,209.71 $498,612.21
A la Carte Software
73618 AXON COMMUNITY REQUEST 168 60 $10.85 $7.05 $71,067.36 $5,898.59 $76,965.95
.. . .......
ProLicense Pro License Bundle 3 60 $48.82 $0.00 $0.00 $0.00 $0.00
BasicLicense Basic License Bundle 10 60 $16.27 $0.00 $0.00 $0.00 $0.00
A la Carte Services
85149 AXON TASER-2 DAY PRODUCT SPECIFIC INSTRUCTOR 1 $6,786.00 $6,786.00 $6,786.00 $0.00 $6,786.00
COURSE
101267 AXON VR-PSO-FULL INSTALLATION 1 $12,000.00 $12,000.00 $12,000.00 $996.00 $12,996.00
Total $1,058,173.36 $87,254.27 $1,145,427.63
Delivery Schedule
Hardware
Bundle Item Description QTY Shipping Location Estimated Delivery Date
BUNDLE-TASER 10 CERTIFICATION PRO 100126 AXON VR-TACTICAL BAG 4 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100390 AXON TASER 10-HANDLE-YELLOW CLASS 3R 85 2 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100393 AXON TASER 10-MAGAZINE-LIVE DUTY BLACK 85 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100394 AXON TASER 10-MAGAZINE-HALT TRAINING BLUE 4 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100395 AXON TASER 10-MAGAZINE-LIVE TRAINING PURPLE 6 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100396 AXON TASER 10-MAGAZINE-INERT RED 3 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 1700 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 850 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100401 AXON TASER 10-CARTRIDGE-INERT 30 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100591 AXON TASER-CLEANING KIT 1 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100611 AXON TASER 10-SAFARILAND HOLSTER-RH 85 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100623 AXON TASER-TRAINING-ENHANCED HALT SUIT V2 1 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100748 AXON VR-CONTROLLER-TASER 10 4 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100832 AXON VR-CONTROLLER-HANDGUN VR19H 4 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 101122 AXON VR-HOLSTER-T10 SAFARILAND GRAY-RH 3 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 101123 AXON VR-HOLSTER-T10 SAFARILAND GRAY-LH 1 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 101294 AXON VR-TABLET 4 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 101300 AXON VR-TABLET CASE 4 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 101455 AXON TASER 10-REPLACEMENT TOOL KIT-INTERPOSER 1 1 05/15/2025
BUCKET ,
Page 3 Q-564844-45706.711JH 252
Hardware
Bundle Item Description QTY Shipping Location Estimated Delivery Date
BUNDLE-TASER 10 CERTIFICATION PRO 101456 AXON TASER 10-REPLACEMENT INTERPOSER BUCKET 1 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 20018 TASER BATTERY PACK,TACTICAL 17 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 20018 TASER BATTERY PACK,TACTICAL 85 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 20378 AXON VR-HEADSET-HTC FOCUS 3 4 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 70033 AXON-DOCK WALL MOUNT-BRACKET ASSY 1 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 71019 AXON BODY-DOCK POWERCORD-NORTH AMERICA 1 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 74200 TASER 6-BAY DOCK AND CORE 1 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 80087 TASER TARGET,CONDUCTIVE,PROFESSIONAL 2 1 05/15/2025
(RUGGEDIZED)
BUNDLE-TASER 10 CERTIFICATION PRO 80090 AXON TASER-TARGET FRAME-PROFESSIONAL 27.5 IN X 75 2 1 05/15/2025
BUNDLE-TASER 10 CERTIFICATION PRO 100126 AXON VR-TACTICAL BAG 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100390 AXON TASER 10-HANDLE-YELLOW CLASS 3R 85 2 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100393 AXON TASER 10-MAGAZINE-LIVE DUTY BLACK 85 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100394 AXON TASER 10-MAGAZINE-HALT TRAINING BLUE 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100395 AXON TASER 10-MAGAZINE-LIVE TRAINING PURPLE 6 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100396 AXON TASER 10-MAGAZINE-INERT RED 3 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 1700 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 850 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100401 AXON TASER 10-CARTRIDGE-INERT 30 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100591 AXON TASER-CLEANING KIT 1 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100611 AXON TASER 10-SAFARILAND HOLSTER-RH 85 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100623 AXON TASER-TRAINING-ENHANCED HALT SUIT V2 1 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100748 AXON VR-CONTROLLER-TASER 10 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100832 AXON VR-CONTROLLER-HANDGUN VR19H 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 101122 AXON VR-HOLSTER-T10 SAFARILAND GRAY-RH 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 101294 AXON VR-TABLET 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 101300 AXON VR-TABLET CASE 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 101455 AXON TASER 10-REPLACEMENT TOOL KIT-INTERPOSER 1 1 03/15/2026
BUCKET
BUNDLE-TASER 10 CERTIFICATION PRO 101456 AXON TASER 10-REPLACEMENT INTERPOSER BUCKET 1 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 20018 TASER BATTERY PACK,TACTICAL 17 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 20018 TASER BATTERY PACK,TACTICAL 85 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 20378 AXON VR-HEADSET-HTC FOCUS 3 4 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 70033 AXON-DOCK WALL MOUNT-BRACKET ASSY 1 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 71019 AXON BODY-DOCK POWERCORD-NORTH AMERICA 1 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 74200 TASER 6-BAY DOCK AND CORE 1 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 80087 TASER TARGET,CONDUCTIVE,PROFESSIONAL 2 1 03/15/2026
(RUGGEDIZED)
BUNDLE-TASER 10 CERTIFICATION PRO 80090 AXON TASER-TARGET FRAME-PROFESSIONAL 27.5 IN X 75 2 1 03/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 260 1 05/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2026
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 250 1 05/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 260 1 05/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 100210 AXON VR-TAP REFRESH 1-TABLET 4 1 11/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 100210 AXON VR-TAP REFRESH 1-TABLET 4 1 11/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 101009 AXON VR-TAP REFRESH 1-SIDEARM CONTROLLER 4 1 11/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 101009 AXON VR-TAP REFRESH 1-SIDEARM CONTROLLER 4 1 11/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 101012 AXON VR-TAP REFRESH 1-CONTROLLER 4 1 11/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 101012 AXON VR-TAP REFRESH 1-CONTROLLER 4 1 11/15/2027
Page 4 Q-564844-45706.711JH 253
Hardware
Bundle Item Description QTY Shipping Location Estimated Delivery Date
BUNDLE-TASER 10 CERTIFICATION PRO 20373 AXON VR-TAP REFRESH 1-HEADSET 4 1 11/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 20373 AXON VR-TAP REFRESH 1-HEADSET 4 1 11/15/2027
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 250 1 05/15/2028
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 260 1 05/15/2028
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2028
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2028
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 260 1 05/15/2029
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 250 1 05/15/2029
BUNDLE-TASER 10 CERTIFICATION PRO 100399 AXON TASER 10-CARTRIDGE-LIVE 250 1 05/15/2029
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2029
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2029
BUNDLE-TASER 10 CERTIFICATION PRO 100400 AXON TASER 10-CARTRIDGE-HALT 680 1 05/15/2029
Software
Bundle Item Description QTY Estimated Start Date Estimated End Date
Basic License Bundle 73683 AXON EVIDENCE-STORAGE-10GB A LA CARTE 10 06/15/2025 06/14/2030
Basic License Bundle 73840 AXON EVIDENCE-ECOM LICENSE-BASIC 10 06/15/2025 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 101180 AXON TASER-DATA SCIENCE PROGRAM 85 06/15/2025 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 20248 AXON TASER-EVIDENCE.COM LICENSE 1 06/15/2025 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 20248 AXON TASER-EVIDENCE.COM LICENSE 85 06/15/2025 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 20370 AXON VR-USER ACCESS-FULL VR 85 06/15/2025 06/14/2030
Pro License Bundle 73683 AXON EVIDENCE-STORAGE-10GB A LA CARTE 9 06/15/2025 06/14/2030
Pro License Bundle 73746 AXON EVIDENCE-ECOM LICENSE-PRO 3 06/15/2025 06/14/2030
A la Carte 73618 AXON COMMUNITY REQUEST 168 06/15/2025 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 101180 AXON TASER-DATA SCIENCE PROGRAM 85 04/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 20248 AXON TASER-EVIDENCE.COM LICENSE 1 04/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 20248 AXON TASER-EVIDENCE.COM LICENSE 85 04/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 20370 AXON VR-USER ACCESS-FULL VR 85 04/15/2026 06/14/2030
Services
Bundle Item Description QTY
BUNDLE-TASER 10 CERTIFICATION PRO 100751 AXON TASER 10-REPLACEMENT ACCESS PROGRAM-DUTY CARTRIDGE 85
BUNDLE-TASER 10 CERTIFICATION PRO 100751 AXON TASER 10-REPLACEMENT ACCESS PROGRAM-DUTY CARTRIDGE 85
BUNDLE-TASER 10 CERTIFICATION PRO 101193 AXON TASER-ON DEMAND CERTIFICATION 1
BUNDLE-TASER 10 CERTIFICATION PRO 101193 AXON TASER-ON DEMAND CERTIFICATION 1
A la Carte 101267 AXON VR-PSO-FULL INSTALLATION 1
A la Carte 85149 AXON TASER-2 DAY PRODUCT SPECIFIC INSTRUCTOR COURSE 1
Warranties
Bundle Item Description QTY Estimated Start Date Estimated End Date
BUNDLE-TASER 10 CERTIFICATION PRO 100197 AXON VR-EXT WARRANTY-HEADSET 4 05/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 100213 AXON VR-EXT WARRANTY-TABLET 4 05/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 100704 AXON TASER 10-EXT WARRANTY-HANDLE 85 05/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 101007 AXON VR-EXT WARRANTY-CONTROLLER 4 05/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 101008 AXON VR-EXT WARRANTY-HANDGUN CONTROLLER 4 05/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 80374 AXON TASER-EXT WARRANTY-BATTERY PACK T7/T10 17 05/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 80374 AXON TASER-EXT WARRANTY-BATTERY PACK T7/T10 85 05/15/2026 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 80396 AXON TASER-EXT WARRANTY-DOCK SIX BAY T7/T10 1 05/15/2026 06/14/2030
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Warranties
' Bundle Item Description QTY Estimated Start Date Estimated End Date
BUNDLE-TASER 10 CERTIFICATION PRO 100197 AXON VR-EXT WARRANTY-HEADSET 4 03/15/2027 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 100213 AXON VR-EXT WARRANTY-TABLET 4 03/15/2027 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 100704 AXON TASER 10-EXT WARRANTY-HANDLE 85 03/15/2027 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 101007 AXON VR-EXT WARRANTY-CONTROLLER 4 03/15/2027 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 101008 AXON VR-EXT WARRANTY-HANDGUN CONTROLLER 4 03/15/2027 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 80374 AXON TASER-EXT WARRANTY-BATTERY PACK T7/T10 85 03/15/2027 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 80374 AXON TASER-EXT WARRANTY-BATTERY PACK T7/T10 17 03/15/2027 06/14/2030
BUNDLE-TASER 10 CERTIFICATION PRO 80396 AXON TASER-EXT WARRANTY-DOCK SIX BAY T7/T10 1 03/15/2027 06/14/2030
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Shipping Locations
Location Number Street City State Zip Country
1 129 N 2nd St Yakima WA 98901-2613 USA
2 129 N 2nd St Yakima WA 98901-2613 USA
Payment Details
-
Mar 2025
Invoice Plan Item Description Qty Subtotal Tax Total
Year 1 BasicLicense Basic License Bundle 10 $0.00 $0.00 $0.00
Year 1 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $78,301.20 $6,497.81 $84,799.01
Year 1 ProLicense Pro License Bundle 3 $0.00 $0.00 $0.00
Total $78,301.20 $6,497.81 $84,799.01
May 2025
Invoice Plan Item Description Qty Subtotal Tax Total
Upfront PSO 101267 AXON VR-PSO-FULL INSTALLATION 1 $12,000.00 $996.00 $12,996.00
Upfront PSO 85149 AXON TASER-2 DAY PRODUCT SPECIFIC INSTRUCTOR COURSE 1 $6,786.00 $0.00 $6,786.00
Total $18,786.00 $996.00 $19,782.00
Mar 2026
Invoice Plan Item Description Qty Subtotal Tax Total
Year 2 BasicLicense Basic License Bundle 10 $0.00 $0.00 $0.00
Year 2 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $97,087.20 $8,056.75 $105,143.95
Year 2 ProLicense Pro License Bundle 3 $0.00 $0.00 $0.00
Total $97,087.20 $8,056.75 $105,143.95
May 2026
Invoice Plan Item Description Qty Subtotal Tax Total
Phase 2-Annual Payment 1 100847 TRUE UP-TASER 10 CERTIFICATION WNR 85 $10,316.88 $856.30 $11,173.18
Phase 2-Annual Payment 1 73618 AXON COMMUNITY REQUEST 168 $17,766.84 $1,474.65 $19,241.49
Phase 2-Annual Payment 1 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $115,100.62 $9,552.41 $124,653.03
Total $143,184.34 $11,883.36 $155,067.70
Mar 2027
Invoice Plan Item Description Qty Subtotal Tax Total
Year 3 BasicLicense Basic License Bundle 10 $0.00 $0.00 $0.00
Year 3 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $97,087.20 $8,056.75 $105,143.95
Year 3 ProLicense Pro License Bundle 3 $0.00 $0.00 $0.00
Total $97,087.20 $8,056.75 $105,143.95
May 2027
Invoice Plan Item Description Qty Subtotal Tax Total
Phase 2-Annual Payment 2 100847 TRUE UP-TASER 10 CERTIFICATION WNR 85 $10,316.88 $856.30 $11,173.18
Page 7 Q-564844-45706.711JH 256
May 2027
Invoice Plan Item Description Qty Subtotal Tax Total
Phase 2-Annual Payment 2 73618 AXON COMMUNITY REQUEST 168 $17,766.84 $1,474.65 $19,241.49
Phase 2-Annual Payment 2 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $115,100.62 $9,552.41 $124,653.03
Total $143,184.34 $11,883.36 $155,067.70
Mar 2028
Invoice Plan Item Description Qty Subtotal Tax Total
Year 4 BasicLicense Basic License Bundle 10 $0.00 $0.00 $0.00
Year 4 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $97,087.20 $8,056.75 $105,143.95
Year 4 ProLicense Pro License Bundle 3 $0.00 $0.00 $0.00
Total $97,087.20 $8,056.75 $105,143.95
May 2028
Invoice Plan Item Description Qty Subtotal Tax Total
Phase 2-Annual Payment 3 100847 TRUE UP-TASER 10 CERTIFICATION WNR 85 $10,316.88 $856.30 $11,173.18
Phase 2-Annual Payment 3 73618 AXON COMMUNITY REQUEST 168 $17,766.84 $1,474.65 $19,241.49
Phase 2-Annual Payment 3 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $115,100.62 $9,552.41 $124,653.03
Total $143,184.34 $11,883.36 $155,067.70
Mar 2029
Invoice Plan Item Description Qty Subtotal Tax Total
Year 5 BasicLicense Basic License Bundle 10 $0.00 $0.00 $0.00
Year 5 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $97,087.20 $8,056.70 $105,143.90
Year 5 ProLicense Pro License Bundle 3 $0.00 $0.00 $0.00
Total $97,087.20 $8,056.70 $105,143.90
May 2029
Invoice Plan Item Description Qty Subtotal Tax Total
Phase 2-Annual Payment 4 100847 TRUE UP-TASER 10 CERTIFICATION WNR 85 $10,316.88 $856.31 $11,173.19
Phase 2-Annual Payment 4 73618 AXON COMMUNITY REQUEST 168 $17,766.84 $1,474.64 $19,241.48
Phase 2-Annual Payment 4 C00022 BUNDLE-TASER 10 CERTIFICATION PRO 85 $115,100.62 $9,552.48 $124,653.10
Total $143,184.34 $11,883.43 $155,067.77
Page 8 Q-564844-45706.711JH 257
Tax is estimated based on rates applicable at date of quote and subject to change at time of invoicing. If a tax exemption certificate should be applied, please submit
prior to invoicing.
Contract Sourcewell#101223-AXN is incorporated by reference into the terms and conditions of this Agreement. In the event of conflict the terms of Axon's Master Services and
Purchasing Agreement shall govern.
Standard Terms and Conditions
Axon Enterprise Inc. Sales Terms and Conditions
Axon Master Services and Purchasing Agreement:
This Quote is limited to and conditional upon your acceptance of the provisions set forth herein and Axon's Master Services and Purchasing Agreement
(posted at https://www.axon.com/sales-terms-and-conditions), as well as the attached Statement of Work (SOW)for Axon Fleet and/or Axon Interview
Room purchase, if applicable. In the event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall govern to
the extent it includes the products and services being purchased and does not conflict with the Axon Customer Experience Improvement Program Appendix
as described below.
ACEIP:
The Axon Customer Experience Improvement Program Appendix, which includes the sharing of de-identified segments of Agency Content with Axon to
develop new products and improve your product experience (posted at www.axon.com/legal/sales-terms-and-conditions), is incorporated herein by
reference. By signing below, you agree to the terms of the Axon Customer Experience Improvement Program.
Acceptance of Terms:
Any purchase order issued in response to this Quote is subject solely to the above referenced terms and conditions. By signing below, you represent that you
are lawfully able to enter into contracts. If you are signing on behalf of an entity (including but not limited to the company, municipality, or government agency
for whom you work), you represent to Axon that you have legal authority to bind that entity. If you do not have this authority, please do not sign this Quote.
Page 9 Q-564844-45706.711JH 258
Signature Date Signed
2/18/2025
)° ‘14111111 \
Page 10 Q-564844-45706.711JH 259